Cancun Hotel Guide - Spa Hotels in Cancun, Quintana Roo

Excellent service!! Nice hotel. Love the food, close to everything

The hotel is beautiful, private, perfect for a honeymoon or anniversary celebration. White sand beach, clear blue water with view to isla mujeres. The spa and hydrotherapy experience was out of this world, just what my wife and I need it. Delicious food, excellent service and all the staff were very attentive.

Was very impressed with the staff service was great and the hotel was excellent will come back again for sure

Staffs are very nice and kind. Room is clean . Dining ; Excellent Facilities and services ; scenic and clean .,so many are available to enjoy our staying. I would like to come back next year Golf course at the this resort is 5 stars.

No words really...impeccable service! Food at all the restaurants was incredible! Would go back in a heartbeat!

Had a good time at the hotel. The breakfasts were great, fresh and served in the resturant. The staff were very nice and willing to make changes if asked. I will stay there again if i visit Cancun.

Sun Palace is probably the nicest hotel in Cancun. a majority of the other hotels are outdated and dirty. You don't even need to leave the hotel to eat, get a spa, book an activity and depending on the package you book it is all inclusive. Only downside is the hotel credit is taxed up to 16% USD.

Hotel is nice, undergoing construction. Staff was great and did what they could to accommodate.

Check in is not till 4pm. We arrived about 11am to get a jump on our first day and our room was already available. That started out our week awesome. On top of that when we arrived at the front the door man asked for our names and directed us where to go since there are two parts to the hotel. So we didn't waste time trying to check in on the wrong section. Check in was a breeze and again our room was already ready. Big Plus!!!! Arrived to our room, unpacked, got dressed for the pool and down we went. The service was great everywhere we went. From the restaurants, bar, market and washing room. My favorite has to be the Hacienda Sisal. Although the food and service was great in all locations the Hacienda Sisal was my go to place. We were here for 5 in a half days and it was our best vacation yet. Will return again to enjoy some tours we didn't get to do.

Slipped on the wet bathroom floor and damaged my rotator cuff. The staff was quite helpful.