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"WOW extremely satisfied open bar open restaurants food is great drinks are aswell will definitely want to stay at another riu in another country staff was very friendly and very attentive to my wife and I left very happy "

"First of all, I would have to say that the beach is scarce to non-existent. Very small beach area with eroding boundaries, lots of seaweed and very dirty water. Not very welcoming for “beach resort”. Could not lay in the beach or go in the water. Food was subpar for a Hilton resort and the coffee was watered down and terrible. Food labeled as “Gluten Free” was found not to be when staff was asked. Lobby area was small, congested, and very noisy at night. Would never go here again and Hilton should be ashamed."

"My first time walking into the hotel I was stunned by the beautiful of the space! Absolutely clean and minimal aesthetic is so refreshing. The complimentary is always love to experience - a lovely variety of breakfast items, snacks, cereals, drinks etc. The pool is quite nice as well, always kept clean and well maintained. The only thing was the housekeeping that disappointed me - I would be gone for hours from morning until late afternoon and I'd come back to my room and it was never cleaned no fresh towels, no changed sheets, nothing was done and I would see the cleaning ladies on my floor working on other rooms, I would purposely not put a sign on my door so that they could come in but never did. Maybe I was suppose to ask for it or leave my door open, which is good to know for future reference."

"Great stay . Will definitely visit again "

"Room & resort was clean. Costumer service was also perfect. An enjoyable stay ! Can’t wait to go back."

"Had a great time with my wife and young kids. Resort is very clean and looks great. They cleaned our rooms quickly. Not overly huge so walking around resort was good. All the restaurants and stuff was inside so that was nice. Couple things we found that when we were there that weren’t optimal…… buffet was only breakfast and dinner. Although the buffet area is big, the selection wasn’t big. Sometimes the restaurant waits were over an hour long, even if you got there when it opened. The kids pool doesn’t allow us adults to bring our drinks in which we found odd. Good luck getting a towel. Even though they issue towel cards, it took my 3 days to finally get one. The infinity pool on the beach side was great, but the swim up bar that was advertised was never open. And the two bars by the pool would only have one bartender at each one so drink waits were a bit. All in all it was a good stay, but i am probably looking at another resort for my next vacation."

"Moon place has our heart "

"Very pretty view of ocean "

"My wife and I visited for our 15th wedding anniversary. This was the first time either of us had been to Cancun or even out of the country so we didn't know what to expect. You always hear horrifying stories but as soon as we arrived, we felt right at home. Everyone was so friendly and kind. Riu Palace Kukulkan was so clean and the service was unmatched. I want to call out Saul from the Don Julio's restaurant. We only wanted to eat there and sit in his station because he took such good care of us. I hope his supervisors see this because he needs to be recognized. Thank you to Saul and to every one of the staff at Rui Palace Kukulkan who made our trip unforgettable. "