Cancun Hotel Guide - Boutique Hotels in Cancun, Mexico

Lovely hotel, great location, clean, friendly staff. Hotel manager Mus is great! Such a fun vacation. Nice and quiet, no parties at this hotel. Very tranquil.

I have never stayed anywhere like Zoetry. It is awesome beyond words. The staff was wonderful. Ricardo was amazing as well as was the rest of the staff (Angel, Jose, and many others whom I don't remember names - I'm terrible with names). We were treated like royalty. The only negative is that the room was billed as having a hot tub, which it did, but it did not work and was full of dirty water. We were comp'd for it though. And some of the jets in the shower did not work properly, low water pressure. But other than that, it was amazing. The food was great but could use a bit more of a selection. And possibly more Mexican fare. We will definitely stay here again. And hopefully we will get to see the whale shark. Unfortunately the weather did not cooperate for us this time.

Have been twice and will return again soon I hope! Only bad thing can be too many people will find this awesome place. It would be 5 stars if it had a restaurant and stuff big hotels have. But it is better quality IMO because of the small size that rewards attention and higher quality. Big hotels with 490 rooms are not fun for me.

We arrived to stay in a room that had no air conditioning. When they couldn't fix it -- we were upgraded to a much larger space called serenity. This space was huge, with a separate living room, deck, jacuzzi tub, shower and full closet. It was the perfect temperature. Each morning fresh coffee was placed outside of our room by 7am which was a great way to start our day. We were also brought fresh ice cubes every evening. The staff were exceptionally helpful and responsive to all of our needs and questions. Our only issue was that no milk or cream was provided with our delivered coffee-- so we had to go down and ask for it every morning which ruined the pleasure of being provided with coffee to have in our room. Free breakfast was provided every morning till noon-- there were many choices that were all made exactly as we asked-- ie - eggs soft, crunchy waffles, fresh juice, etc. There is a lot to do while you stay here-- you can fill every day with activites, swimming, ziplining, canoeing, kayaking, rafting and there is even a spa. There are many things to do on the island to keep you happy and occupied. This was a great vacation -- we would love to make this an annual event.

This was our first family experience using Expedia to book a stay outside of the United States. We read the negative reviews for our hotel and felt most were written by people with unrealistic expectations. We were correct. We paid for our trip prior to leaving and upon checkin found that we were able to use a credit card to secure room charges. Not sure why some reviews said they had to use cash. Staff behind the desk were fantastic for our entire stay exchanging money, suggesting activities, and making arrangements for excursions. We had several occasions to work with Sam, the concierge, He and the rest of the concierge staff are fantastic. He recommended the La Parilla,(sic) down town in the market area. FANTASTIC, the food was wonderfully authentic. The Mariachi band was fantastic, and did I mention we loved the food. Maid service at the hotel is top notch. Yolanda left us with perfect room conditions. Sam suggested we use a local bus for some of our trips into town...Great suggestion. Bus is only 10.50 pesos per person each way.And you don't have to catch it a stop, If you see the bus, wave, and they'll stop to pick you up, Cab rides to Playa Tortuga were only 180 pesos each way, We booked a tour for Chechin Itsa at the airport for $40.00 US, per person. We had to barter, but it included transportation, food, and the tour. We did Isla Mujeres at the market area and saved money on it there by bartering...Can't wait to get back. Staff and hotel is perfect.

Great experience ....Cristina Oltenau at the front is very helpful..The decor is impressive ... can use a lot of improvement for the foods ..very clean and well maintained hotel. Not to close but manageable for transformation. Staff are very friendly although some expect tip and if you don't tip you can feel their disappointment..

Nice place to stay. Staff was friendly. We definitely would book this hotel again...We stayed in the basic room since we knew our time would be spent on the beach or nearby attractions.

Just needing an overnight stay in transit, I had fairly modest expectations of the Villas based on the price compared to other options, but I was very pleasantly surprised. The room was large and clean, with one of the most comfortable beds I have ever slept in. Even though the room was facing the road, there was no traffic, or any other noise. The pool is huge, with plenty of sunbeds around, and the restaurant looked good even though I didn't try it. Instead, it was an easy 10 - 15 minute walk to the shops and restaurants nearby. The staff were pleasant and helpful - all in all a great stay, highly recommended and great value!

Verry pleasant, nice hotel, a have a very good time.

The room was really clean!! However there was no Hamic in the rooms on the first floor. And our bathroom was nothing like the pictures. However the room was super clean and staff was really nice.