Title: Suites Costa Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Suites Costa Cancun This hotel near Plaza Caracol Mall offers a practical base for beach adventures and shopping trips, with a hearty breakfast to start the day right ## Photo gallery for Suites Costa Cancun ![Individually decorated, individually furnished, blackout curtains - Suites Costa Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/93cd98bb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest - Suites Costa Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/1d251a67.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Suites Costa Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/316f2911.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rainfall showerhead, free toiletries, towels, soap - Suites Costa Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/ef51a13a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym - Suites Costa Cancun (Cancun)](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/c4cd80da.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Suites Costa Cancun offers a convenient retreat with a gym, restaurant, WiFi in public areas, luggage storage, and staff who can arrange area tours. Guests appreciate the practical amenities and satisfying meals. ## Reviews 7.2 Good ## Popular amenities - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning - Gym - Breakfast available £44 includes taxes & fees 11 Feb - 12 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=9554858&PinnedHotelID=9554858&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Basic Room, 1 King Bed ![Basic Room, 1 King Bed | Individually decorated, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/a0c55043.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 King Bed 8.0 Very good 22 reviews ### Highlights Individually furnished Individually decorated Air conditioning LED TV Blackout curtains Private bathroom Rainfall showerhead Hairdryer - 490 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Basic Double Room ![Basic Double Room | Individually decorated, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/aa89a6e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room ### Highlights Individually furnished Individually decorated Air conditioning LED TV Blackout curtains Private bathroom Rainfall showerhead Daily housekeeping - 495 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102580000/102572400/102572365/4bb5366f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort Cancun - All Inclusive Cancun - Pool - Breakfast included - All-inclusive - Spa 8.4 Very good 856 reviews £457 includes taxes & fees 19 Feb - 20 Feb [](https://www.expedia.co.uk/Cancun-Hotels-AVA-Resort-Cancun.h102572365.Hotel-Information?chkin=2026-2-19&chkout=2026-2-20&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=1c7c23f9-a2fc-4a53-9fca-42589e484152&top_cur=GBP) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/a4413ee1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Avani Cancun Airport Cancun - 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Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 756 reviews £296 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information?chkin=2026-2-2&chkout=2026-2-3&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=1c7c23f9-a2fc-4a53-9fca-42589e484152&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/580000/571500/571410/38a3b9ad_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Park Royal Beach Cancun - All Inclusive Zona Hotelera - On private beach - Pool - Breakfast included - All-inclusive 7.4 Good 1,002 reviews £221 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Cancun-Hotels-Park-Royal-Beach-Cancun-All-Inclusive.h571410.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=1c7c23f9-a2fc-4a53-9fca-42589e484152&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/62000000/61530000/61523800/61523736/c55c4e28.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Waldorf Astoria Riviera Maya Cancun - 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Pool - All-inclusive - Spa - Kids’ pool 7.6 Good 2,993 reviews £259 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=1c7c23f9-a2fc-4a53-9fca-42589e484152&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Suites-Costa-Blanca.h9554858.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Suites-Costa-Blanca.h9554858.Hotel-Information) ## About the area Located in Zona Hotelera, a neighbourhood in Cancun, Suites Costa Cancun is in the entertainment district and near the beach. Plaza Caracol Mall and La Isla Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Caracol Beach and Delfines Beach. Aquaworld and Plaza Las Americas are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13752%2C-86.75140&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YKERWDtj2_P3RHW2wSdAYsg8aVU=) Blvd. Kukulcan Km. 8.4, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - ![Cancun_PlazaCaracolMall_6075624_140](https://images.trvl-media.com/place/6075624/81e333f2-91b1-4c65-a111-d2cb711e6f54.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza Caracol Mall 2 min walk \- 0.1 miles - ![Cancun sunset #green ](https://images.trvl-media.com/place/179995/56f2f067-89b1-4e9b-a6c3-73ef1d592370.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Caracol Beach 9 min walk \- 0.5 miles - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 11 min walk \- 0.6 miles - ![Gaviota Azul Beach which includes swimming, general coastal views and tropical scenes](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 14 min walk \- 0.8 miles - Cancun Convention Center 8 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 24 min drive ### Restaurants - RIU (Lounge Bar) 4 min walk - Turquesa Restaurant 4 min walk - Kawachi Specialty Restaurant 4 min walk - Miramar 4 min walk - Lounge 24 2 min walk ## About this property ### Suites Costa Cancun Hotel near Plaza Caracol Mall Located close to Caracol Beach and La Isla Shopping Mall, Suites Costa Cancun provides a coffee shop/cafe and a gym. Stay connected with free WiFi in public areas. Additional perks include: - Free self-parking - Cooked-to-order breakfast (surcharge), a front desk safe and tour/ticket information - A 24-hour front desk, a lift and multilingual staff - Guest reviews say great things about the helpful staff Room features All guest rooms are individually furnished and have comforts, such as air conditioning. Guest reviews highly rate the cleanliness rooms at the property. More amenities include: - Bathrooms with rainfall showers and baths or showers - 40-inch LED TVs with cable channels ## Similar properties ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/2000000/1860000/1858700/1858661/63b9be2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calypso Hotel Cancun Zona Hotelera - Pool - Parking included - Free Wi-Fi - Restaurant 7.2 Good 1,003 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=1858661&PinnedHotelID=1858661&HadPinnedHotel=true®ionId=-1&adults=2) ![Lake](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/3cecc662.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Imperial Laguna Faranda Zona Hotelera - Pool - Breakfast included - Parking included - Free Wi-Fi 6.4 803 reviews £45 includes taxes & fees 25 Feb - 26 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/190000/186000/185907/797b3e08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Royal Lagoon Zona Hotelera - 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Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 9 to 99 per person - A coffee shop/cafe ### Things to do - Gym ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - Lift (140 centimetre wide door) ### More - Built in 1995 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch LED TV with cable channels ### More - Air conditioning - Individual decor - Individual furnishings - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 4:00 AM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 15 per pet (varies based on length of stay), plus a one-off cleaning fee of USD 15 Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total pets Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 9 to 99 per person - Pet fee: USD 15 per pet (varies based on length of stay) plus a one-off USD15 cleaning fee - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Long-term renters welcome Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Suites Costa Blanca Hotel Cancun Suites Costa Blanca Hotel Suites Costa Blanca Cancun Suites Costa Blanca Suites Costa Blanca Suites Costa Cancun Hotel Suites Costa Cancun Cancun Suites Costa Cancun Hotel Cancun ## Frequently asked questions ### Is Suites Costa Cancun pet-friendly? ### How much does it cost to stay at Suites Costa Cancun? ### How much is parking at Suites Costa Cancun? ### What time is check-in at Suites Costa Cancun? ### What time is check-out at Suites Costa Cancun? ### Where is Suites Costa Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Suites Costa Cancun Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.4 Location ### 8.0 Staff & service ### 6.4 Property conditions & facilities 10 - Excellent 186 8 - Good 148 6 - Okay 95 4 - Poor 73 2 - Terrible 73 ## Reviews ### 10/10 Excellent #### Any 13 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were all very friendly and helpful! The place is quiet and very beautiful. ##### Any Stayed 4 nights in Jan 2026 ### 8/10 Good #### Mark 16 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Comfortable place..wish the bedding was much cleaner but overall a lovely place to stay. ##### Mark Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Glenda 29 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a great stay here! The staff was very helpful with my needs and very nice! ![](https://a.travel-assets.com/ugc/hotel-reviews/f96851cd-b3d8-43a9-ba67-90547f99ea9e-1759109819020.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Glenda Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Manuel 26 Aug 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Excellent staff very clean, condition around the property very poor ##### Manuel Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### EDYE 18 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Local shopping and food area and it is very clean environment. Everything is walking distance away and very affordable. Parking area available as well, and very easy to get transportation. ##### EDYE Stayed 4 nights in Jul 2025 ### 8/10 Good #### Maegan 18 Jan 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities room was nice, close to beach ##### Maegan Stayed 5 nights in Jan 2025 ### 8/10 Good #### Yadvinder 26 Dec 2024 Liked: Cleanliness Disliked: Property conditions & facilities Stay was good, staff was helpful. Everything we needed was closeby. ##### Yadvinder Stayed 2 nights in Dec 2024 ### 8/10 Good #### Hugo 31 Dec 2024 Liked: Cleanliness, staff & service Convenient location ##### Hugo Stayed 4 nights in Dec 2024 ### 8/10 Good #### Anil 7 Jun 2025 Liked: Cleanliness Not the easiest property to find as there is very limited outdoor signage. Once there, the reception service is quick and the room is very clean. The roo. Was actually more than I expected for the price. ##### Anil Stayed 1 night in Jun 2025 ### 8/10 Good #### Russell 15 Jul 2025 Liked: Cleanliness good choice for my tastes. older building. lower than average price. the room itself was totally great. slight issue with noise here snd there but not often. access to beach is not at all convenient, but that goes with the bargain price for the room. main reason for the stay was to have a lower cost option that had nice clean rooms. this place hit the mark. will stay there again for sure. ##### Russell Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Donald 30 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean and organized.. ##### Donald Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Ambar 13 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Close to shopping center. ##### Ambar Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### sarah joy 12 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were clean. Location in the hotel zone is the highlight of this place. It is a reasonable choice if you are looking to save money. Front desk staff was very friendly. Room was huge. ##### sarah joy ### 6/10 Okay #### David 20 Jul 2025 Liked: Staff & service Disliked: Property conditions & facilities The hotel is okay. The rooms are cleaned every day. It is a low cost hotel. The staff will help you get where you need to go. They also fixed my bed. The negative parts are that the hotel itself is not air conditioned. The room is but not the halls and lobby. The ceiling looks like it suffers from a few roof leaks. There is no hot water and I was on the third floor which had low water pressure. I’m interested in adventure so I like getting around and going places. The hotel is not a deal breaker. I did enjoy the low price. If you’re looking for a resort experience, this is not for you. ##### David Stayed 9 nights in Jul 2025 ### 8/10 Good #### Candice 15 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities This was a cute little hotel that is located inside an old shopping mall. It was adorable. The rooms were a little run down but they were great, beds were comfy and the themes were fun. Very worth the price. ##### Candice Stayed 2 nights in Jun 2024 ### 4/10 Poor #### Verified traveller 6 Mar 2025 Liked: Staff & service Disliked: Property conditions & facilities No hot water, WiFi doesn't work in the rooms, floors not very clean, a huge bathtub in the bedroom but what for without hot water. ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Adolfo 14 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good deal ##### Adolfo Stayed 1 night in Apr 2024 ### 6/10 Okay #### Izzat 10 Mar 2025 Liked: Cleanliness, staff & service There was no hot water in my room. I had to take cold / warm shower for the entire week. They say that you have to wait 5-10 minutes for the water heat up. But that didn't work even if waited for 20 minutes. But the cleanliness was good. And the location is very convenient. ##### Izzat Stayed 5 nights in Mar 2025 ### 6/10 Okay #### Verified traveller 11 Dec 2023 Liked: Cleanliness #### Good enough for the price for a short stay Do not expect a luxury room, the pros are definetly location and price. Cons: rooms need some maintenance. The personnel was friendly but they didn't have the ressources to help. ##### Verified traveller Stayed 1 night in Dec 2023 ### 6/10 Okay #### Tracy 14 Dec 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities We normally stay here the night we fly in just to give us a minute to relax before we check into our Resort. The resort needs a lot of updating but for our needs it is perfectly fine it is safe we have been staying here one evening normally arriving around 8:00 p.m. and greeted pleasantly and promptly. Our first room had an odd odor but we were quickly relocated and everything went smoothly after that. It has no resort style feel but it is easy for one night. It is also directly located across from the Dreams Resort which is where we head to first thing in the morning. There is local shopping right outside where you can grab a drink and some snacks before heading to bed. The beds are comfortable enough considering we're always exhausted from our flight. ##### Tracy Stayed 1 night in Dec 2024 ### 6/10 Okay #### Bruce 1 Apr 2024 Liked: Cleanliness, staff & service Disliked: Amenities Rooms are large (good) but amenities are bare-bones. No drinking glass, cable TV blurry, shower lukewarm, no in-house breakfast. But for the price it's OK. You get what you pay for. ##### Bruce Stayed 4 nights in Mar 2024 ### 8/10 Good #### Richard 27 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities The property had a unique decor which liked, and the rooms were very clean. There was no microwave service available thru out the establishment or a way to warm up leftover food. My greatest disappointment was that the jacuzzi hot tub never worked my entire stay there and management just kept giving me excuses about why. ##### Richard Stayed 9 nights in May 2024 ### 6/10 Okay #### Mark 6 Mar 2024 Disliked: Amenities No amenities at all. Price should have been cheaper considering the condition of the property. ##### Mark Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Abe 27 Jan 2025 Disliked: Cleanliness, amenities, property conditions & facilities The establishment is situated close to transportation and easily accessible on foot to shopping and nightlife destinations. The beddings were clean. However, every surface was visibly dirty. Countertops, curtains, and side drawers were dirty and dusty. The chair inside was filthy and emitted an unpleasant odor. The bathroom was reeking of an unpleasant odor and was severely soiled. Despite my repeated complaints, the bathroom, floor, and surfaces remained uncleaned for days. I observed a cleaner mopping other room floors, suggesting that the cleaner responsible for my floor was ignoring ours. The room lacked a window, resulting in unpleasant odors. The air conditioning system was effective in circulating the air. Although the building is old and dilapidated, the lack of cleanliness significantly exacerbated my discomfort. ##### Abe Stayed 12 nights in Jan 2025 ### 8/10 Good #### Barbilee 12 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was GREAT. Staff was very helpful. The building does need some work, leaks and stairs require attention, basic maintenance things like that. Funny detail... the shower curtain was 5 minches off the ground so really not very effective LOL! The room we stayed in (Christian Dior) was funky! You can tell the room had been converted into a hotel room, it was spciaous and oddly designed, toilet and shower in one corner, tub in another and the sink on the other wall. I would have LOVED a window though :) Although they did make a "frosted window" by the door with light from the hall and there was daylight from the roof area so it kind of was like a window... but not quite. TONS of room to do my yoga in the AM. FREE PARKING was perfect! The beach access was about a 3 min walk away. A grocery store was the same distance. This hotel was great. The room was clean it was the basic maintenance issues that rated the 4 stars and madeit look messy. We would stay here again for sure. ##### Barbilee Stayed 2 nights in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Exotic Resort in Mexico with private plunge pool!!](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Exotic-Resort-In-Mexico-With-Private-Plunge-Pool.h90950784.Hotel-Information) > > [Mezcal Hotel](https://www.expedia.co.uk/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > > [Nomads Hotel & Rooftop pool](https://www.expedia.co.uk/Cancun-Hotels-Nomads-Hotel-Rooftop-Pool.h20187538.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Dreams Vista Cancun Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Vista-Cancun-Golf-Spa-Resort-All-Inclusive.h23304849.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Nílu Isla Mujeres by Selina](https://www.expedia.co.uk/Cancun-Hotels-Selina-Pok-Na-Isla-Mujeres.h45880447.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Casa Agape Hotel Tulum with Beach Club Access](https://www.expedia.co.uk/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > > [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > > [The Fives Downtown Hotel - Curio Collection by Hilton](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) ---