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Private beach, beach massages, scuba diving, snorkelling
Private beach, beach massages, scuba diving, snorkelling
7 outdoor pools, pool umbrellas
Outdoor spa bath

Guest reviews

4.7/5 Exceptional
1,701 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationMujeres Beach9 min walk
Popular LocationNorte Beach9 min drive
Popular LocationPlaya Mujeres Golf Club10 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Choose dates to view prices

  • Jr. Suite Spa or Pool View

    4.7/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More detailsJr. Suite Spa or Pool View
  • Jr Ste Swim Up Spa or Pool View

    4.8/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJr Ste Swim Up Spa or Pool View
  • Two-Story RooftopTerrace Ste Spa-Pool Vw

    4.7/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsTwo-Story RooftopTerrace Ste Spa-Pool Vw
  • Excellence Club Junior Suite Ocean View

    4.7/5 guest room rating

    Room amenities

    • 807 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsExcellence Club Junior Suite Ocean View
  • Excellence Club Two-Story Rooftop Terrace Suite

    4.9/5 guest room rating

    Room amenities

    • 807 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsExcellence Club Two-Story Rooftop Terrace Suite
  • Excellence Club Junior Swim Up Suite Pool View

    4.9/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsExcellence Club Junior Swim Up Suite Pool View
  • Excellence Club Junior Suite Pool View

    4.9/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsExcellence Club Junior Suite Pool View
  • Terrace Suite With Plunge Pool

    5/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsTerrace Suite With Plunge Pool

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Playa Mujeres

Located in Playa Mujeres, Excellence Playa Mujeres - All Inclusive - Adults Only is next to a golf course and on a private beach. Las Americas Cancun Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mujeres Beach and Norte Beach. Dolphin Discovery and Cancun Interactive Aquarium are also worth visiting. Spend some time exploring the area's activities, including golfing.

Visit our Playa Mujeres travel guide
Map
Popular Location

What's nearby

  • Mujeres Beach - 9 min walk
  • Norte Beach - 9 min drive
  • Costa Occidental de Isla Mujeres National Park - 9 min drive
  • Dolphin Discovery - 9 min drive
  • Playa Mujeres Golf Club - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • Toscana / Dress Code — 1 min walk
  • The Lobster House /DressC — 1 min walk

About this property

Excellence Playa Mujeres - All Inclusive - Adults Only

Elegant adults-only property on the beach
Catch some rays on Excellence Playa Mujeres - All Inclusive - Adults Only's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 450 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Furnished balconies or patios and separate sitting areas are standard, as are LED TVs with satellite channels.
Excellence Playa Mujeres - All Inclusive - Adults Only offers 450 forms of accommodation with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

7 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

MIILE SPA has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Access to on-site clubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 10 restaurants and 1 coffee shop/cafe
  • 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 7 outdoor pools
  • Aerobics classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Dry-cleaning service
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 15 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch LED TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Individually wrapped food options are available through room service
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Playa Mujeres Adults
Excellence Adults
Excellence Adults All Inclusive All-inclusive property
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Mujeres Adults Inc

Frequently asked questions

Can I cancel my reservation for free at Excellence Playa Mujeres - All Inclusive - Adults Only and receive a full refund?
Yes, Excellence Playa Mujeres - All Inclusive - Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to Excellence Playa Mujeres - All Inclusive - Adults Only cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Excellence Playa Mujeres - All Inclusive - Adults Only?
As of 7 Aug 2020, prices found for a 1-night stay for 2 adults at Excellence Playa Mujeres - All Inclusive - Adults Only on 30 Aug 2020 start from £574, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 7 outdoor pools.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.
Where is this property located?
Located in Playa Mujeres, this beachfront resort is next to a golf course and within 1 mi (2 km) of Punta Sam Ferry Terminal and Mujeres Beach. Playa Mujeres Golf Club is 1.7 mi (2.7 km) away.

Guest reviews

Overall score and ratings for Excellence Playa Mujeres - All Inclusive - Adults Only

4.7
Exceptional
5 - Excellent
1,419
4 - Good
169
3 - Okay
63
2 - Mediocre
29
1 - Poor
21
4.9
Cleanliness
4.8
Service and Staff
4.8
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Been here 8 times and refuse to go anywhere else. The staff and service is unbeatable. The facilities rooms restaurants are all 5 stars. You will not be disappointed!

Stayed 7 nights in Jul 2020

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pro: Very friendly, polite, and respectful staff. Like seriously awesome staff. If not for the friendliness I would rate lower. Pro: Clean property, nice pool, and layout. Room was great! Pro: Nice Spa, great service. Major Con: Food was a 5/10 at best. Most of the food comes from one kitchen and is lower quality. Hilariously small portions and it takes a while for the food to be brought out. Being in the restaurant industry, it's obvious many corners are cut in order to save money/increase profits. I was expecting much better for the price we paid. Stayed at the Iberostar Grand Paraiso 6 months prior and the food there was much much better... Especially the Mexican food/dishes. We had much better food at Isla Mujeres. Con: Beach was underwhelming, lots of sea weed and all of the activites offered by the resort were moved to the hotel zone which required transportation of at least 30 min there and back. That would take up way too much time out of one day for a 4 day vacation. Con: The running water in the room was a little gross for brushing your teeth.

Stayed 4 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was incredible. Everyone working there was so fun and nice the entirety of our stay. Everything felt cleaner than if I was at my home even through Covid times. If you go Hangout with Enrique and Guillermo,they are the best. 20 out of 10. I would go back here a hundred times. Me and my wife loved it.

Stayed 5 nights in Jul 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 8 nights in Jul 2020