Excellence Playa Mujeres - Adults Only All Inclusive

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Private beach, beach massages, scuba diving, snorkelling
Private beach, beach massages, scuba diving, snorkelling
7 outdoor pools, pool umbrellas
Outdoor spa tub

Overview of Excellence Playa Mujeres - Adults Only All Inclusive

VIP Access

Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

Explore the area

  • Popular LocationTortuga Beach30 min drive
  • Popular LocationLa Isla Shopping Mall39 min drive
  • Popular LocationAquaworld41 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive is located in Playa Mujeres, a neighbourhood in Punta Sam, and is next to a golf course and on a private beach. Cancun Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach and Turtle Beach. Aquaworld and Garrafon Natural Reef Park are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Mujeres Beach - 9 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Tortuga Beach - 30 min drive
  • La Isla Shopping Mall - 39 min drive
  • Aquaworld - 41 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Elegant adults-only property on the beach
Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

MIILE SPA has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Toscana
  • The Lobster House
  • The Grill
  • Barcelona
  • The Flavor Market

Things to do

  • 24-hour fitness centre
  • 7 outdoor pools
  • Aerobics classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 15 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 823 out of 999 reviews
5 - Excellent 82%
Rating 4 - Good. 86 out of 999 reviews
4 - Good 9%
Rating 3 - Okay. 44 out of 999 reviews
3 - Okay 4%
Rating 2 - Poor. 24 out of 999 reviews
2 - Poor 2%
Rating 1 - Terrible. 22 out of 999 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best time of my life
Stayed 3 nights in Jun 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, it was the food that was beyond poor and had us unwell for days during and after our stay.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st let me say the staff are beyond amazing! Tip them they work HARD! It is beautiful. The food is great! The Grill and Tosacana are our faves but all the food it fantastic. The beach, the pools, the activities all great! We can’t wait to come back!
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! We will be back for sure! Only suggestion is to improve some of the restaurants.
Stayed 7 nights in Nov 2021

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Excellence Playa Mujeres is wonderful. We stayed for a week and most of the staff were amazing. Ciau was our waiter for breakfast and lunch several times and he was incredibly attentive and friendly. Also Martha was the waitress at the Excellence Club pool and she is amazing! Our only hiccup was the first day my husband left his Tilley hat by the pool and a few hours later went to retrieve it and it was gone. It never showed up in lost and found or anywhere. We weren’t happy with the pool guy’s (Louis) lack of concern. We had one day when our order was forgotten at lunch and the staff was amazing and made up for it with a special dinner that night. The shows in the evening are okay. Don’t miss the fire dancers, incredible! Most of the staff speak English but were happy to speak Spanish with my husband. We look forward to returning.
Stayed 7 nights in Jun 2022