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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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Private beach, white sand, beach umbrellas, beach massages
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4 out of 5

3.7/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Explore the area

  • Popular LocationTurtle Beach22 min drive
  • Popular LocationLangosta Beach24 min drive
  • Popular LocationTortuga Beach24 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)35 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is on a private beach. Las Americas Cancun Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Travelling with kids? Consider Dolphin Discovery, or check out an event or a game at Fernando Toro Valenzuela Stadium.
Visit our Costa Mujeres travel guideOpens in a new window
Map

What's nearby

  • Mujeres Beach - 6 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Turtle Beach - 22 min drive
  • Langosta Beach - 24 min drive
  • Tortuga Beach - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 35 min drive

Restaurants

  • So Cal Gourmet Emporium — 1 min walk
  • East Sushi & Teppanyaki — 1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale property on the beach, with 4 outdoor swimming pools
At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, hit the private white sand beach, dine on-site at So Cal Gourmet Emporium or enjoy a drink at one of the resort's 9 bars/lounges. All 648 rooms offer thoughtful touches such as bathrobes and slippers, as well as comforts such as premium bedding and down comforters. Furnished balconies or patios and 24-hour room service are standard, as are flat-screen TVs with cable channels.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 11 restaurants and 1 coffee shop/cafe
  • 9 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Children's pool
  • Designer shops
  • Fitness centre
  • Pilates classes
  • Spa services
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Corner/local shop
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

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Pool
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Family-friendly
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4 star
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All-inclusive resort
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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 1 year old or younger stays free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 7:00 AM to 8:00 PM
One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 95 out of 251 reviews
5 - Excellent 38%
Rating 4 - Good. 66 out of 251 reviews
4 - Good 26%
Rating 3 - Okay. 44 out of 251 reviews
3 - Okay 18%
Rating 2 - Poor. 23 out of 251 reviews
2 - Poor 9%
Rating 1 - Terrible. 23 out of 251 reviews
1 - Terrible 9%

4.3/5

Cleanliness

3.8/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First thing I wanna say is THERE A.c sucks /doesn’t work. Also says everything included u get there u gotta pay to go two different restaurants on the resort they advertise a jumpy place an a wave surfing. Thing u gotta pay daily for that each as well. The food sucked over all Manger Brandon will tell u something then when it dnt happen ann u go back to the front desk he’ll denied he said any of it Mosquitoes the worst I was covered last thing u wanna be doing is inching on your vacation I was eating after I complained about the ac they had a work following me while I eat harassing me the whole day I went to the front desk to make a complaint they said where sorry an had me sign an paper saying if it happens again It will be handle accordingly I have it all on paper showing prof worst stay ever
Stayed 7 nights in Oct 2021

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The property was beautiful. The staff was friendly. The food was horrible, room service was horrible everytime we ordered our food took over an hour to come and was cold. The best restaurant on the whole property was Braza but you have to be super star class to eat there. It was 15 people in our party we all booked star class when we got there only 4 people received it. I will never stay at tgis hotel again ever.
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to detail was amazing, the hotel was so clean, the food was great, the staff was so attentive. I'm coming back
Stayed 3 nights in Oct 2021

1/5 Terrible

Travelled with partner
Disliked: Amenities
The hotel installations are very new and good I like the design, but they ran out of food and drinks always in the buffet and steakhouses. Also in the pool bar, they don’t serve until the time they suppose to close, last thing the shows are very low quality, I definitely do not recommend this hotel, is not worth what you pay.
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. It is a large property and there needs to be some type of shuttle service for those who have issue issues with walking or mobility issues.
Stayed 5 nights in Sep 2021