expedia

Overview of Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Photo gallery

Featured image
Private beach
Private beach
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationMujeres Beach10 min walk
    Popular LocationNorte Beach11 min drive
    Popular LocationCosta Occidental de Isla Mujeres National Park12 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Choose dates to view prices

  • Family Selection Junior Suite

    Room amenities

    • 667 sq ft
    • Resort view
    • Sleeps 4
    • 2 Single Beds
    More detailsFamily Selection Junior Suite
  • Family Selection Loft Suite

    5/5 guest room rating

    Room amenities

    • 1054 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Single Beds
    More detailsFamily Selection Loft Suite

About this area

Costa Mujeres

Located in Costa Mujeres, Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive is on a private beach. Las Americas Cancun Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mujeres Beach and Norte Beach. Travelling with kids? Consider Dolphin Discovery and Cancun Interactive Aquarium. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property.
Visit our Costa Mujeres travel guide
Popular Location

What's nearby

  • Mujeres Beach - 10 min walk
  • Dolphin Discovery - 9 min drive
  • Norte Beach - 11 min drive
  • Costa Occidental de Isla Mujeres National Park - 12 min drive
  • Las Americas Cancun Mall - 23 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

About this property

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

4.5-star property with pools, private beach and full-service spa
Catch some rays on Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 80 rooms boast indoor private hot tubs, and offer free WiFi and furnished balconies. Memory foam beds and iPod docking stations are standard, as are Smart TVs with cable channels.
Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive offers 80 forms of air-conditioned accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature memory foam mattresses. A pillow menu is available. 50-inch Smart televisions come with premium cable channels and first-run films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

4 the outdoor swimming pools are on site along with a private beach and a complimentary water park. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zentropia Palladium Spa . Services include Swedish massages and massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Mini golf
  • Pilates classes
  • Shopping
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Sofa bed

Conveniences

  • ATM/banking services
  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Porter
  • Tennis lessons

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Hydrotherapy
  • Massage - swedish
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Memory foam mattress
  • Pillow menu
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 50-inch smart TV
  • TV channels
  • First-run films
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Private indoor hot tub
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: MXN25.00 per accommodation, per night. This fee does not apply to children under 1 year of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive and receive a full refund?
Yes, Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
As of 27 Nov 2020, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive on 28 Nov 2020 start from £269, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive have a pool?
Yes, this property has 4 outdoor pools.
Is Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
Self-parking is free at this property.
What time is check-in at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included.
Where is Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive located?
Nestled on the beach, this Costa Mujeres resort is within a 10-minute walk of Playa Mujeres Golf Club and Mujeres Beach. Punta Sam Ferry Terminal is 2.9 mi (4.6 km) away.
4.0
Very good
5 - Excellent
15
4 - Good
5
3 - Okay
1
2 - Poor
2
1 - Terrible
3

4.1/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
First of all the staff at the front desk was not friendly at all, so that was our first impression, we had paid for the family selection loft suite king bed, which is the most expensive option. when we got there, we went to the suite and it turns out to be 2 queen beds, there was staining on the floor, the mini fridge had rust and it did not look safe, I made a huge deal and had a manager come out, they switched us the next day to a better room with king bed, also to get an ocean front, its $50 a night extra...the food was not the best, they have 1 buffet open for breakfast, one buffet open for lunch and they serve the same exact food everyday, and for dinner they had only 4 restaurants open and every night you had to make a reservation between 2 restaurants cause they open 2 restaurants at a time and the next day they open the other 2 and so on. We only liked the japanese restaurant So we had a tough time with the food on the nights it wasnt open. Also if youre not in family selection, you pay $10 per for every room service. The pools are very nice and the overall look of the resort is very appealing
Stayed 6 nights in Nov 2020

2/5 Poor

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities
This hotel will use 2 hours of your time/vacation to talk you into a membership "timeshare". The staff is trained to beg you to listen and walk some of the hotel rooms to convince you spend a hefty amount of money on their timeshare packages. The staff is super friendly and nice but I surely didn't appreciate the 2 hours my family lost listening to a couple of men trying to sell my husband and I a timeshare package.
Stayed 5 nights in Jul 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Love attention to detail from our concierge services ; Fernanda and all the friendly staffs - raffi, oscar...etc
Stayed 12 nights in Aug 2019

5/5 Excellent

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful property and outstanding amenities! Nothing is perfect but this was as near perfect as it could be. Lovely room. Awesome pools. Best and most consistently excellent customer service we have ever experienced, from golf cart drivers to family host, restaurant workers, bell hops..every one was accommodating, kind, and all seem to truly love there jobs
Stayed 5 nights in Nov 2019

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
First Impression: The resort is beautiful. We were not found on the list to access the resort, luckily I was able to find my booking confirmation. We waited for a while at the front lobby to do private check in at the Family Selection. My emailed room request was never responded to, I did not get what I asked for in terms of beds but was accommodated next day. FamilyBoss items a nice touch. The Family Selection: Staff in the Family Selection kids club were great in the building and poolside. Fernanda was an amazing family host, she truly went out of her way to meet our needs, even after we moved rooms and were technically assigned a new host. The family pool with Carla and the activities they provide were great additions to our stay, I think my daughter (Age 4) would have preferred we stayed there from open to close. Food and drinks at Es Niu were also very good. The resort wasn’t especially busy when we were there, but the perks of Family Selection were not well communicated. I wasn’t sure if we were allowed to use the pool at TRS (adults only of course) or not, also not clear on the beach which area is for Family Selection. We had popcorn brought to our room by the Family Host, as I saw someone else with it otherwise I would not have known it was available. The Food: Generally I would say the food was quite good. Italian restaurant and Sports Bar, I would skip next time. Highly recommend Piacere for amazing coffees by Karim and their desserts! Wings at Thai, a must!
Stayed 8 nights in Sep 2019

See similar properties

Stay in the know with the Expedia app

Get real-time notifications, view your trip details and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
https://www.expedia.co.uk///www.caa.co.uk/ATOL-protection/Consumers/ATOL-certificate/https://www.iata.org
https://www.expediagroup.com