Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Photo gallery for Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

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On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, free pool cabanas, pool umbrellas

Overview of Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

4.5 star property

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 sm.3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400

Explore the area

  • Popular LocationPlaya Mujeres Golf Club9 min walk
  • Popular LocationMujeres Beach10 min walk
  • Popular LocationPunta Sam Ferry Terminal5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive is next to a golf course and on the beach. While the natural beauty of Mujeres Beach and Garrafon Natural Reef Park can be enjoyed by anyone, those looking for an activity can explore Ultramar Ferry Puerto Juárez. Travelling with kids? Consider Costa Occidental de Isla Mujeres National Park, or check out an event or a game at Fernando Toro Valenzuela Stadium. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Playa Mujeres Golf Club - 9 min walk
  • Mujeres Beach - 10 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • El Meco Archaeological Site - 7 min drive
  • Norte Beach - 93 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

About this property

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. All 80 soundproofed rooms feature free WiFi and memory foam beds. Guests can enjoy indoor private hot tubs, and other standard amenities include free minibar items, furnished balconies or patios and dining areas. Change of towels is available on request
Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive offers 80 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. This accommodation offers separate dining areas. Beds feature memory foam mattresses. A pillow menu is available. 55-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

8 outdoor tennis courts and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia SPA has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 2 poolside bars, 4 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Access to nearby outdoor pool
  • Aerobics classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Separate dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference centre (10710 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bath
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Books
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Memory-foam mattress
  • Pillow menu

Bathroom

  • Dressing gowns
  • Children's dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch smart TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining room
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Children's slippers
  • Desk
  • Iron/ironing board
  • Phone
  • Private indoor hot tub
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 19 out of 36 reviews
5 - Excellent 53%
Rating 4 - Good. 9 out of 36 reviews
4 - Good 25%
Rating 3 - Okay. 1 out of 36 reviews
3 - Okay 3%
Rating 2 - Poor. 3 out of 36 reviews
2 - Poor 8%
Rating 1 - Terrible. 4 out of 36 reviews
1 - Terrible 11%

4.1/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.1/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, top notch service. Entertainment team was fantastic.
Stayed 4 nights in Mar 2022

2/5 Poor

Stayed 6 nights in Dec 2020

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From entertainment- Samir and Elle did a fabulous job keeping us busy. Shows in the evening are top notch. Food was also good but due to Covid they did have to make many adjustments. The spa was fabulous and our stay included hydrotherapy for free so TAKE advantage of it! Room are very clean and modern. Large resort with a lot to do. Kids clue was incredible! Wendy and Becky are very nice and always keep the kids busy. So much to do here and I’ll definitely be back.
Stayed 6 nights in Nov 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2020

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First of all the staff at the front desk was not friendly at all, so that was our first impression, we had paid for the family selection loft suite king bed, which is the most expensive option. when we got there, we went to the suite and it turns out to be 2 queen beds, there was staining on the floor, the mini fridge had rust and it did not look safe, I made a huge deal and had a manager come out, they switched us the next day to a better room with king bed, also to get an ocean front, its $50 a night extra...the food was not the best, they have 1 buffet open for breakfast, one buffet open for lunch and they serve the same exact food everyday, and for dinner they had only 4 restaurants open and every night you had to make a reservation between 2 restaurants cause they open 2 restaurants at a time and the next day they open the other 2 and so on. We only liked the japanese restaurant So we had a tough time with the food on the nights it wasnt open. Also if youre not in family selection, you pay $10 per for every room service. The pools are very nice and the overall look of the resort is very appealing
Stayed 6 nights in Nov 2020