Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Photo gallery for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

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Beach
Beach
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview of Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.0 star property

3.6/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028

Explore the area

  • Popular LocationTurtle Beach34 min drive
  • Popular LocationLangosta Beach36 min drive
  • Popular LocationTortuga Beach39 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

About this area

Costa Mujeres

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is located in Costa Mujeres. Las Americas Cancun Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Looking to enjoy an event or a game while in town? See what's happening at Fernando Toro Valenzuela Stadium or Beto Avila Baseball Stadium.

What's nearby

  • Mujeres Beach - 6 min drive
  • Playa Mujeres Golf Club - 12 min drive
  • Turtle Beach - 34 min drive
  • Langosta Beach - 36 min drive
  • Tortuga Beach - 39 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Restaurants on site
  • So Cal Gourmet Emporium
  • East Sushi & Teppanyaki
  • Sunset Strip Steakhouse
  • La Cocina Mexican Cuisine

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only hotel with 4 outdoor pools and full-service spa
Along with 4 outdoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a swim-up bar are on-site. All 380 rooms offer free WiFi, furnished balconies or patios and flat-screen TVs with cable channels. Other amenities available to guests include iPod docking stations, 24-hour room service and premium bedding.
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa.

The spa is open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Pool access available from 7:00 AM to 7:00 PM
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 80 out of 193 reviews
5 - Excellent 41%
Rating 4 - Good. 36 out of 193 reviews
4 - Good 19%
Rating 3 - Okay. 22 out of 193 reviews
3 - Okay 11%
Rating 2 - Poor. 26 out of 193 reviews
2 - Poor 13%
Rating 1 - Terrible. 29 out of 193 reviews
1 - Terrible 15%

4.2/5

Cleanliness

3.8/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool party’s and club areas were fun. It was the food that wasn’t the greatest and the fact that we had no luck getting reservations at any of the restaurants there our whole stay. Maybe separate the adult side only restaurants from the family side restaurants? Add more restaurants in general to be able to accommodate more tables and people
Stayed 3 nights in May 2022

1/5 Terrible

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
You pay for adult side only but all the bars and "night life" is on the kids side with children still running around. My entire group's rooms were booked wrong, including the bride and groom. The system with the bands and what is and is not accessible to everyone is confusing and outrageous considering the amount we paid. We were unable to reserve dinner reservations because a group of 3 women in the same group reserved 8 tables EACH, a total of 24 tables gone because there's no policy to protect the interests of other guests. We were on line for 20 minutes before the hibachi restaurant opened so we could book 1 table because, after having to speak with 3 different people, we were told we could not book a reservation the day before. The alcohol was clearly watered down due to the lack of taste and potency of the liquor. Waiting over an hour for room service, the food arrived soggy and unflavorful. Why are masks being told they need to be on if it is only for a short walk to the table and nothing else? Why do we have to PAY $15 for 3 masks if it your mandate in a restaurant and not needed anywhere else in the hotel.
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff. I did not enjoy the humid smell inside the room, extremely strong humidity.
Stayed 3 nights in Apr 2022

2/5 Poor

Travelled with group
Disliked: Staff & service
Never again the customer service was horrible check in was horrible not to mention no room was available for the day we checked in to only be advised it will be ready the next day. They sent us to the family side when we book for the adult side and was only granted with one bed instead of two!
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 7 nights in Mar 2022