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Overview of Hotel La Joya

Photo gallery

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, free WiFi, bed sheets

Hotel La Joya

3 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Explore the area

    Popular LocationParque de los Suenos5 min walk
    Popular LocationIsla Mujeres Sculpture Garden14 min walk
    Popular LocationStatue Ixchel16 min walk
    AirportIsla Mujeres, Quintana Roo (ISJ)15 min drive

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About this area

Isla Mujeres

Located in Isla Mujeres, Hotel La Joya is near theme parks and near a private beach. Playa Mujeres Golf Club is worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Dolphin Discovery and Garrafon Natural Reef Park. Costa Occidental de Isla Mujeres National Park and Parque de los Suenos are also worth visiting. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Parque de los Suenos - 5 min walk
  • Isla Mujeres Sculpture Garden - 14 min walk
  • Statue Ixchel - 16 min walk
  • Punta Sur - 16 min walk
  • Tortugranja Turtle Farm - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 129 min drive

Restaurants

  • Las Mañanitas — 1 min walk
  • Oscar's Grill - 3 min drive
  • Casa Rolandi - 4 min drive
  • Lolo Lorena - 5 min drive
  • Green Verde - 5 min drive

About this property

Hotel La Joya

Hotel with private beach and full-service spa
Spend the day relaxing on Hotel La Joya's private white sand beach or pampering yourself at the hotel's full-service spa. All 14 rooms offer free WiFi, furnished balconies and flat-screen TVs with cable channels. Guests will also find room service, ceiling fans and safes.
Hotel La Joya offers 14 forms of air-conditioned accommodation with a safe and a ceiling fan. Rooms open to furnished balconies. 40-inch Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages.

The spa is open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - on the beach
  • Spa open daily

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bathtub or shower
  • Hairdryer (on request)
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Outdoor space

  • Furnished balcony

More

  • Desk
  • Safe

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

Pool access available from 8:30 AM to 7:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 120 out of 178 reviews
5 - Excellent 67%
Rating 4 - Good. 42 out of 178 reviews
4 - Good 24%
Rating 3 - Okay. 12 out of 178 reviews
3 - Okay 7%
Rating 2 - Poor. 1 out of 178 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 178 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at adorable little hotel two times and each time we are amazed by how charming it is! The views!!!! I could hang out on my patio all day and look at the water! We love having breakfast delivered on our patio every morning! This hotel is located on the very quiet south end of the island away from all the restaurants and shops although there are a few places to eat with in walking distance. We usually stay a few nights here then head to the north end of the island for a few nights. Definitely a place to go if you wanna get away from it all and this little hotel really makes you feel like you are in paradise! Just know that it is not adult only and sometimes you share a pool with energetic children!
Stayed 3 nights in Apr 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Cute little hotel.... my only complaint would be the mattress on the king size bed. It was hard as a rock!! Other than that the place is quite and cozy with a nice staff on hand.
Stayed 2 nights in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel with 14 rooms set on a hillside overlooking the beautiful blue waters and, in the distance the Cancun skyline. This is more of a true Mexican style architecture and furnishings. Steep stone steps leading down to the pool area are not for everyone. This is our go to hotel on Isla after staying at Izla, Mia Reef, Privlages Alux.
Stayed 4 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!!!!! Everything was perfect!
Stayed 7 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private balcony with rockers and hammock were so nice. The pool was clean and very well maintained. The path down to the ocean was accessible and had a small pool available for swimming. It was very quiet and the customer service was excellent. There are many great food options in the area for it to be on the south end of the island. There’s a public sea side walking trail to the point south that was very relaxing. The views from the balancing are exquisite!
Stayed 6 nights in Jan 2021