Title: Na Balam Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=7925&destination=Isla+Mujeres%2C+Quintana+Roo%2C+Mexico&selected=22975&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Na Balam Hotel Travelers find paradise at Na Balam Hotel, where a white sand beach meets clear waters, oceanfront dining awaits, and a refreshing pool offers sun-soaked relaxation ## Photo gallery for Na Balam Hotel ![Aerial view - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c91e22ca.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Building design - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/827f4a30.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/4f3e6495.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/1c06ba75.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside Suite | In-room safe, individually decorated, individually furnished - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/3331bb69.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Na Balam Hotel, located in the heart of Centro - Supmza 001, offers a sun-kissed beach getaway with an airport shuttle and beach bar. Unwind on the white sand beach or by the outdoor pool with umbrellas while enjoying Mediterranean cuisine at Oceanvs restaurant. With free WiFi in public areas, a garden to stroll through and helpful multilingual staff at your service. ## Reviews 8.2 Very good ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Bar - Housekeeping £162 includes taxes & fees 16 Apr - 17 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Two Bedroom Suite ![Two Bedroom Suite | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c1f164d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite - 1119 sq ft - 2 bedrooms - Sleeps 5 - 2 King Beds ### View all photos for Poolside Suite ![Poolside Suite | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/68da7ead.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Poolside Suite 9.0 Wonderful 2 reviews - 732 sq ft - 1 bedroom - Sleeps 6 - 2 Double Beds and 1 King Bed ### View all photos for Master Suite with Pool View ![Master Suite with Pool View | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/aa545371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite with Pool View - 689 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Poolside Room ![Poolside Room | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c4cbde7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Poolside Room 8.8 Excellent 34 reviews - 581 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard With Pool View ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/b9d1a288.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard With Pool View - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Na-Balam-Hotel.h22975.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Na-Balam-Hotel.h22975.Hotel-Information) ## About the area Located in Centro - Supmza 001, a neighbourhood in Isla Mujeres, Na Balam Hotel is near theme parks and by the ocean. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Travelling with kids? Consider Garrafon Natural Reef Park, or check out an event or a game at Beto Avila Baseball Stadium. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby. [Visit our Isla Mujeres travel guide](https://www.expedia.co.uk/Isla-Mujeres.dx7925) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.26141%2C-86.74940&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qiVrSjqkdX7uIff623vXr7kty9o=) Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400 ### What's nearby - ![Norte Beach which includes swimming, a beach and tropical scenes](https://images.trvl-media.com/place/6282771/63d6351c-7c09-4adf-abf1-55a1dd6b6341.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) North Beach 2 min walk \- 0.1 miles - ![Exploring the lovely streets of Isla Mujeres. #OnTheRoad](https://images.trvl-media.com/place/7925/abe46061-603c-4c04-af6b-8307cf4fb149.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Miguel Hidalgo 5 min walk \- 0.3 miles - ![High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.](https://images.trvl-media.com/place/553248634963233951/b0e4f9bc-41c5-4c22-a013-341fa9d2ab4e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Isla Mujeres Ferry Terminal 13 min walk \- 0.7 miles - Isla Mujeres Cemetery 6 min walk \- 0.4 miles - beach 8 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 120 min drive ### Restaurants - Cañabar Beach Club 1 min walk - Stingray 5 min walk - Buho's 2 min walk - Lola Valentina 6 min walk - Rock Bar 6 min walk ## About this property ### Na Balam Hotel Family-friendly hotel near North Beach Close to Isla Mujeres Ferry Terminal, Na Balam Hotel provides an airport shuttle, a beach bar and a terrace. With amenities such as beachfront dining and sunloungers, this hotel is the perfect place to soak up the sun. The on-site Mediterranean cuisine restaurant, Oceanvs, offers brunch, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and a bar. Additional perks include: - An outdoor pool, along with pool umbrellas - A round-trip airport shuttle (surcharge), beach towels and tour/ticket information - Beach umbrellas, smoke-free property and a front desk safe - A banquet hall, multilingual staff and wedding services - Guest reviews say great things about the helpful staff Room features All rooms are individually furnished, and offer comforts such as air conditioning, as well as thoughtful touches such as safes and free bottled water. More conveniences in all rooms include: - Showers and free toiletries - 32-inch flat-screen TVs with satellite channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![White sand](https://images.trvl-media.com/lodging/2000000/1580000/1570400/1570382/26fc97e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada Del Mar Centro - Supmza 001 - Pool - Spa - Kids’ pool - Parking included 7.6 Good 1,009 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=1570382&PinnedHotelID=1570382&HadPinnedHotel=true®ionId=-1&adults=2) ![Massages on the beach, facials](https://images.trvl-media.com/lodging/3000000/2590000/2581500/2581460/ccdc8774.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cabanas Maria del Mar Centro - Supmza 001 - Pool - Restaurant - Air-conditioning - Breakfast available 8.0 Very good 1,000 reviews £85 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=2581460&PinnedHotelID=2581460&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun-loungers, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/20000000/19370000/19369300/19369216/c55b0d7e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Izla Beach Front Hotel Isla Mujeres - 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Spa - Kids’ pool - Parking included 8.2 Very good 660 reviews £107 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=40224046&PinnedHotelID=40224046&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15430000/15426600/15426505/77be90ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chichis and Charlies Beachfront Centro - Supmza 001 - Free Wi-Fi - Restaurant - Air-conditioning - Bar 8.2 Very good 515 reviews £113 includes taxes & fees 26 Mar - 27 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=15426505&PinnedHotelID=15426505&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5430000/5429900/5429894/12846089.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Restaurant Bucaneros, Isla Mujeres Centro - Supmza 001 - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.6 Excellent 399 reviews £81 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=5429894&PinnedHotelID=5429894&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/3000000/2930000/2921400/2921311/36b31018.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Kiin Centro - Supmza 001 - Pool - Parking included - Air-conditioning - Business services 8.2 Very good 834 reviews £96 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=2921311&PinnedHotelID=2921311&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/3000000/2240000/2232600/2232591/9689b34d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Privilege Aluxes Isla Mujeres Adults Only Centro - Supmza 001 - Pool - Hot tub - Breakfast included - Spa 9.2 Wonderful 1,340 reviews £252 includes taxes & fees 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=2232591&PinnedHotelID=2232591&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/2000000/1540000/1537300/1537234/786814d4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ixchel Beach Hotel Centro - Supmza 001 - Pool - Parking included - Free Wi-Fi - Restaurant 9.6 Exceptional 1,003 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=1537234&PinnedHotelID=1537234&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=22975,1570382,2581460,19369216,45880447) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request - Ferry terminal shuttle (surcharge) ### Food and drink - A bar/lounge - A beach bar - A restaurant ### Restaurants on site - Oceanvs ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - Limited-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - Pool umbrellas - Terrace ### Accessibility - No lift ### More - 2 floors - 7 buildings - Banquet hall - Smoke-free property ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Free bottled water ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Individual decor - Individual furnishings - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7 AM - 11 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 50 per stay - A tax is imposed by the city: USD 2.05 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 120 per vehicle (return) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 16 years old are not allowed in the swimming pool without adult supervision ### Property is also known as balam Hotel Beach Hotel na balam Isla Mujeres Beach na balam Beach na balam Isla Mujeres Hotel Na Balam Beach Na Balam Beach Isla Mujeres Na Balam Hotel Hotel Na Balam Hotel Isla Mujeres Na Balam Beach Hotel Villas Na Balam Hotel Hotel Isla Mujeres ## Frequently asked questions ### Does Na Balam Hotel have a pool? ### How much does it cost to stay at Na Balam Hotel? ### Is Na Balam Hotel pet-friendly? ### How much is parking at Na Balam Hotel? ### What time is check-in at Na Balam Hotel? ### What time is check-out at Na Balam Hotel? ### Does Na Balam Hotel provide a shuttle to the airport? ### Where is Na Balam Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Na Balam Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.0 Location ### 8.4 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 364 8 - Good 305 6 - Okay 104 4 - Poor 50 2 - Terrible 27 ## Reviews Verified ### 10/10 Excellent #### Glenn 5 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Yes spotless, great scenery, good breakfast, nice beach and beach bed, good service, nice rooms, hot tub amazing ![](https://a.travel-assets.com/ugc/hotel-reviews/7b7e71a7-15d8-40e7-ba69-111263e6edff-1770324642888.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Glenn Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Jodi Renee 28 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Jhoana (front desk manager) was amazing!! She made sure our stay was perfect!! She is so sweet and welcoming!!! The beach beds and the breakfast that is included made our trip a A+++++!!!! ##### Jodi Renee Stayed 7 nights in Feb 2026 Verified ### 10/10 Excellent #### Hyeyoung 6 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No beach view. ![](https://a.travel-assets.com/ugc/hotel-reviews/2f4754d6-c54a-4db6-970d-c2e45d287a88-1772814749746.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/252e84a3-bd70-463e-ab32-70b4a9c51222-1772814749682.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hyeyoung Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Alberto 1 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This has been our hotel of choice for the past 4 years and we will continue to use their services in the future. Very good service and great hospitality ##### Alberto Stayed 5 nights in Oct 2025 Verified ### 10/10 Excellent #### Luana 23 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake ##### Luana Stayed 8 nights in Dec 2025 Verified ### 10/10 Excellent #### Charles 13 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, beach club was super nice. Free breakfast! ##### Charles Stayed 5 nights in May 2025 Verified ### 10/10 Excellent #### Eve 10 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need. ![](https://a.travel-assets.com/ugc/hotel-reviews/c078e24f-d237-4b2b-abaa-77024e9aa1d7-1749584753766.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eve Stayed 4 nights in Jun 2025 Verified ### 8/10 Good #### Rick 15 Jan 2025 Proximity to the beautiful beach and town. Staff was very friendly and helpful. ##### Rick Stayed 3 nights in Jan 2025 Verified ### 4/10 Poor #### Ivan 15 Apr 2025 Close to beach ##### Ivan Stayed 7 nights in Apr 2025 Verified ### 10/10 Excellent #### Valerie J 27 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great little hotel Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay. ##### Valerie J Stayed 7 nights in Dec 2024 Verified ### 8/10 Good #### Sydney 28 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice pool & jacuzzi! Property was a bit more quiet than others in the area. ##### Sydney Stayed 1 night in Feb 2025 Verified ### 10/10 Excellent #### Chris Wayne 20 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms ##### Chris Wayne Stayed 4 nights in May 2024 Verified ### 10/10 Excellent #### Marco 21 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Peaceful and relaxing stay. Nothing was too far away from it and right near the beach. ##### Marco Stayed 3 nights in Sep 2024 Verified ### 10/10 Excellent #### Rodney 8 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities The staff was very friendly and accommodating. I would recommend the property, we will visit again. ##### Rodney Stayed 4 nights in Jul 2024 Verified ### 10/10 Excellent #### Craig 24 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing ##### Craig Stayed 2 nights in Feb 2025 Verified ### 10/10 Excellent #### Jackson 7 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again! ##### Jackson Stayed 7 nights in Feb 2025 Verified ### 10/10 Excellent #### Jaime 3 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again. ##### Jaime Stayed 3 nights in Jun 2024 Verified ### 8/10 Good #### Gary 7 Jul 2025 Liked: Cleanliness, staff & service Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun. ##### Gary Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### dorn 17 Feb 2024 Relaxing atmosphere. Very clean place. ##### dorn Stayed 7 nights in Feb 2024 Verified ### 8/10 Good #### Jose Luis 6 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken. ##### Jose Luis Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Curtis 22 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities The Na Balam was Awesome!!!! My Wife and I had such a relaxing time. The staff was laid back and offered information and supported our overall stay. ##### Curtis Stayed 4 nights in Aug 2023 Verified ### 10/10 Excellent #### Travis 5 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias! ##### Travis Stayed 3 nights in May 2025 Verified ### 8/10 Good #### Diane 29 Nov 2023 Liked: Amenities Charming real mexi-feel property, excellent proximity to beach, Super clean, friendly staff. Late check in poorly handled otherwise great ##### Diane Stayed 9 nights in Nov 2023 Verified ### 10/10 Excellent #### Verified traveller 29 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Character and charm and beach My family of four stayed in the two bedroom suite and from the moment we arrived, everything was wonderful. The shuttle from the airport was easy, the reception was warm, and the room was very spacious and comfortable. The location to the beach is very convenient and the breakfast was wonderful. The beds in the turquesa room were too firm, but that was the only complaint! The front desk was helpful with any questions we had. ##### Verified traveller Stayed 4 nights in May 2024 Verified ### 4/10 Poor #### Everardo 15 Jun 2024 Liked: Cleanliness, amenities Disliked: Staff & service We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long. ##### Everardo Stayed 4 nights in Jun 2024 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [Sunset Marina Resort & Yacht Club](https://www.expedia.co.uk/Cancun-Hotels-Sunset-Marina-Resort-Yacht-Club.h579797.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > - [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > - [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > - [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > - [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > - [Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > - [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > - [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Dreams Vista Cancun Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Vista-Cancun-Golf-Spa-Resort-All-Inclusive.h23304849.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > - [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > - [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > - [The Pyramid Cancun By Oasis - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Pyramid-At-Grand-Oasis-All-Inclusive.h10924097.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) ---