Title: Na Balam Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Na Balam Hotel Travelers find paradise at Na Balam Hotel, where a white sand beach meets clear waters, oceanfront dining awaits, and a refreshing pool offers sun-soaked relaxation ## Photo gallery for Na Balam Hotel ![Outdoor pool, pool umbrellas - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/1d5ec42f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/a315b27e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c91e22ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite with Pool View | In-room safe, individually decorated, individually furnished - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/0a56a0a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Na Balam Hotel (Isla Mujeres)](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/4f3e6495.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Na Balam Hotel, located in the heart of Centro - Supmza 001, offers a sun-kissed beach getaway with an airport shuttle and beach bar. Unwind on the white sand beach or by the outdoor pool with umbrellas while enjoying Mediterranean cuisine at Oceanvs restaurant. With free WiFi in public areas, a garden to stroll through and helpful multilingual staff at your service. ## Reviews 8.2 Very good ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Bar - Housekeeping £192 includes taxes & fees 9 Jan - 10 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 20 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 21 - Dec 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=22975&PinnedHotelID=22975&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Two Bedroom Suite ![Two Bedroom Suite | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c1f164d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Free cots/infant beds Flat-screen TV 2 bedrooms - 1119 sq ft - 2 bedrooms - Sleeps 5 - 2 King Beds ### View all photos for Poolside Suite ![Poolside Suite | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/68da7ead.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Poolside Suite 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Ceiling fan Private bathroom Free bottled water Wardrobe - 732 sq ft - Sleeps 6 - 2 Double Beds and 1 King Bed ### View all photos for Master Suite with Pool View ![Master Suite with Pool View | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/aa545371.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite with Pool View ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Flat-screen TV Ceiling fan Private bathroom - 689 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Poolside Room ![Poolside Room | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/c4cbde7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Poolside Room 8.8 Excellent 33 reviews ### Highlights Individually furnished Individually decorated Air conditioning Free cots/infant beds Flat-screen TV Ceiling fan Private bathroom Free bottled water - 581 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard With Pool View ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/30000/23000/22975/b9d1a288.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard With Pool View - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Na-Balam-Hotel.h22975.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Na-Balam-Hotel.h22975.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.26141%2C-86.74940&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qiVrSjqkdX7uIff623vXr7kty9o=) Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400 #### What's nearby - North Beach \- 2 min walk \- 0.1 miles - Miguel Hidalgo \- 5 min walk \- 0.3 miles - Isla Mujeres Cemetery \- 6 min walk \- 0.4 miles - beach \- 8 min walk \- 0.5 miles - Isla Mujeres Ferry Terminal \- 13 min walk \- 0.7 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 120 min drive #### Restaurants - ‪Cañabar Beach Club - ‬1 min walk - ‪Stingray - ‬5 min walk - ‪Guru Beach Club & Restaurant - ‬1 min walk - ‪La cueva de la Cherna - ‬6 min walk - ‪Lola Valentina - ‬6 min walk ## About this property ### Na Balam Hotel Family-friendly hotel near North Beach At Na Balam Hotel, you can look forward to an airport shuttle, a beach bar and a terrace. With amenities such as beachfront dining and sunloungers, this hotel is the perfect place to soak up the sun. The on-site Mediterranean cuisine restaurant, Oceanvs, offers brunch, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and a bar. Additional perks include: - An outdoor pool, along with pool umbrellas - A round-trip airport shuttle (surcharge), wedding services and multilingual staff - A front desk safe, smoke-free property and beach umbrellas - Beach towels, tour/ticket information and a banquet hall - Guest reviews say great things about the helpful staff Room features All rooms are individually furnished, and offer comforts such as air conditioning, as well as thoughtful touches such as safes and free bottled water. More conveniences in all rooms include: - Showers and free toiletries - 32-inch flat-screen TVs with satellite channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/2000000/1540000/1537300/1537234/f0ee48f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ixchel Beach Hotel Centro - Supmza 001 - Pool - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 1,003 reviews £303 includes taxes & fees 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=1537234&PinnedHotelID=1537234&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4020000/4015600/4015554/500a5837.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nautibeach Condos Centro - Supmza 001 - Pool - Kitchen - Parking included - Free Wi-Fi 9.2 Wonderful 326 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=4015554&PinnedHotelID=4015554&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/28000000/27050000/27047000/27046998/9102979a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Secreto Centro - 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27 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=15426505&PinnedHotelID=15426505&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, beach massages, beach bar](https://images.trvl-media.com/lodging/3000000/2590000/2581500/2581460/e6edd88d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cabanas Maria del Mar Centro - Supmza 001 - Pool - Restaurant - Air-conditioning - Breakfast available 8.0 Very good 1,001 reviews £107 includes taxes & fees 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=2581460&PinnedHotelID=2581460&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/41000000/40230000/40224100/40224046/c5871a6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Mint Resort Isla Mujeres Centro - Supmza 001 - Pool - Spa - Parking included - Free Wi-Fi 8.2 Very good 520 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=40224046&PinnedHotelID=40224046&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, 2 Double Beds, Bay View | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3030000/3021800/3021729/f1bea50d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bahia Chac Chi Centro - Supmza 001 - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 1,002 reviews £87 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=3021729&PinnedHotelID=3021729&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1100000/1094700/1094619/ece0d928.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa de los Sueños Boutique Hotel Isla Mujeres - Pool - Breakfast included - Spa - Pet-friendly 9.2 Wonderful 499 reviews £113 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=1094619&PinnedHotelID=1094619&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1580000/1570400/1570382/93e01b8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada Del Mar Centro - Supmza 001 - Pool - Spa - Kids’ pool - Parking included 7.6 Good 1,005 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=1570382&PinnedHotelID=1570382&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request - Ferry terminal shuttle (surcharge) ### Food and drink - A bar/lounge - A beach bar - A restaurant ### Restaurants on site - Oceanvs ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - Limited-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - Pool umbrellas - Terrace ### Accessibility - No lift ### More - 2 floors - 7 buildings - Banquet hall - Smoke-free property ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Free bottled water ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Individual decor - Individual furnishings - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7 AM - 11 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 50 per stay We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 120 per vehicle (return) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 16 years old are not allowed in the swimming pool without adult supervision ### Property is also known as balam Hotel Beach Hotel na balam Isla Mujeres Beach na balam Beach na balam Isla Mujeres Hotel Na Balam Beach Na Balam Beach Isla Mujeres Na Balam Hotel Hotel Na Balam Hotel Isla Mujeres Na Balam Beach Hotel Villas Na Balam Hotel Hotel Isla Mujeres ## Frequently asked questions ### Does Na Balam Hotel have a pool? ### How much does it cost to stay at Na Balam Hotel? ### Is Na Balam Hotel pet-friendly? ### How much is parking at Na Balam Hotel? ### What time is check-in at Na Balam Hotel? ### What time is check-out at Na Balam Hotel? ### Does Na Balam Hotel provide a shuttle to the airport? ### Where is Na Balam Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Na Balam Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.0 Location ### 8.2 Staff & service ### 8.8 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 350 8 - Good 304 6 - Okay 104 4 - Poor 50 2 - Terrible 27 ## Reviews ### 10/10 Excellent #### Charles 13 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, beach club was super nice. Free breakfast! ##### Charles Stayed 5 nights in May 2025 ### 10/10 Excellent #### Eve 10 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need. ![](https://a.travel-assets.com/ugc/hotel-reviews/c078e24f-d237-4b2b-abaa-77024e9aa1d7-1749584753766.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eve Stayed 4 nights in Jun 2025 ### 4/10 Poor #### Ivan 15 Apr 2025 Close to beach ##### Ivan Stayed 7 nights in Apr 2025 ### 8/10 Good #### Rick 15 Jan 2025 Proximity to the beautiful beach and town. Staff was very friendly and helpful. ##### Rick Stayed 3 nights in Jan 2025 ### 8/10 Good #### Gary 7 Jul 2025 Liked: Cleanliness, staff & service Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun. ##### Gary Stayed 1 night in Jul 2025 ### 8/10 Good #### Sydney 28 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice pool & jacuzzi! Property was a bit more quiet than others in the area. ##### Sydney Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Valerie J 27 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great little hotel Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay. ##### Valerie J Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Craig 24 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing ##### Craig Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Jackson 7 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again! ##### Jackson Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Marco 21 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Peaceful and relaxing stay. Nothing was too far away from it and right near the beach. ##### Marco Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Chris Wayne 20 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms ##### Chris Wayne Stayed 4 nights in May 2024 ### 8/10 Good #### Jose Luis 6 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken. ##### Jose Luis Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Rodney 8 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities The staff was very friendly and accommodating. I would recommend the property, we will visit again. ##### Rodney Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Jaime 3 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again. ##### Jaime Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Travis 5 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias! ##### Travis Stayed 3 nights in May 2025 ### 10/10 Excellent #### dorn 17 Feb 2024 Relaxing atmosphere. Very clean place. ##### dorn Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Curtis 22 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities The Na Balam was Awesome!!!! My Wife and I had such a relaxing time. The staff was laid back and offered information and supported our overall stay. ##### Curtis Stayed 4 nights in Aug 2023 ### 6/10 Okay #### Gary 16 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good. ##### Gary Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Verified traveller 29 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Character and charm and beach My family of four stayed in the two bedroom suite and from the moment we arrived, everything was wonderful. The shuttle from the airport was easy, the reception was warm, and the room was very spacious and comfortable. The location to the beach is very convenient and the breakfast was wonderful. The beds in the turquesa room were too firm, but that was the only complaint! The front desk was helpful with any questions we had. ##### Verified traveller Stayed 4 nights in May 2024 ### 8/10 Good #### Diane 29 Nov 2023 Liked: Amenities Charming real mexi-feel property, excellent proximity to beach, Super clean, friendly staff. Late check in poorly handled otherwise great ##### Diane Stayed 9 nights in Nov 2023 ### 4/10 Poor #### Everardo 15 Jun 2024 Liked: Cleanliness, amenities Disliked: Staff & service We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long. ##### Everardo Stayed 4 nights in Jun 2024 ### 8/10 Good #### Daniel 25 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths. ##### Daniel Stayed 5 nights in Jan 2025 ### 6/10 Okay #### Verified traveller 4 Feb 2025 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Room for improvement Pros: Location - steps away from Playa Norte Hotel grounds are shady - nice escape from the sun Cute cat on site Friendly & helpful staff Walkable to many restaurants and shops Decent AC Cons: Uncomfortable beds Dark rooms Very low water pressure No hot water - eked out one lukewarm shower in 3 days Very loud late at night on weekends due to parties at the MIA. Property has a lot potential, but the benefits of the location did not outweigh the annoyances/uncomfortable accommodations. ##### Verified traveller Stayed 3 nights in Feb 2025 ### 4/10 Poor #### Julio 4 Apr 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience. ##### Julio Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Amber 18 Jul 2024 Liked: Staff & service, property conditions & facilities Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property ##### Amber Stayed 3 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Oleo Cancun Playa All Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Oleo-Cancun-Playa-All-Inclusive-Boutique-Resort.h16419073.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Flamingo Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Flamingo-Cancun-Resort.h888269.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Occidental Costa Cancún All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Occidental-Costa-Cancun-All-Inclusive.h197382.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun](https://www.expedia.co.uk/Cancun-Hotels-Family-3-Bedroom-Ocean-Villa-By-Omni.h11454603.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) ---