Na Balam Hotel

Property class: 3

Choose dates to view prices

Near North Beach and Isla Mujeres Ferry Terminal, Na Balam Hotel provides an airport shuttle, a beach bar and a terrace. The on-site Mediterranean cuisine restaurant, Oceanvs, offers brunch, lunch, dinner and a beachfront location. Free WiFi in public areas is available to all guests, along with a garden and a bar.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Bar
  • Housekeeping
The current price is £178
includes taxes & fees
10 Nov - 11 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Two Bedroom Suite

A bedroom with a wooden headboard, a bed with white and striped bedding, a nightstand, a wardrobe, and a television mounted on the wall.

Two Bedroom Suite

  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Poolside Suite

A spacious room with a wooden staircase, a bed, a desk, and a chair.

Poolside Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite with Pool View

Room

Master Suite with Pool View

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Poolside Room

A hotel room with two beds, a TV, a ceiling fan, and a small wooden bench.

Poolside Room

8.6 out of 10
Excellent
(38 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Located in Centro - Supmza 001, a neighbourhood in Isla Mujeres, Na Balam Hotel is near theme parks and by the ocean. Cancun Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelling with kids? Consider Garrafon Natural Reef Park, or check out an event or a game at Beto Avila Baseball Stadium. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby. Visit our Isla Mujeres travel guide
Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

What's nearby

  • A beach with clear turquoise water, palm trees, and a thatched-roof structure.
    North Beach
    2 min walk - 0.1 miles
  • A narrow street lined with colorful buildings, parked motorcycles, and a woman walking down the road.
    Miguel Hidalgo
    5 min walk - 0.3 miles
  • Isla Mujeres Cemetery
    6 min walk - 0.4 miles
  • Parador Fotográfico
    8 min walk - 0.5 miles
  • Faro de Punta Norte
    8 min walk - 0.5 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    120 min drive

Restaurants

  • Stingray
    5 min walk
  • Lima Y Coco
    2 min walk
  • Cañabar Beach Club
    1 min walk
  • Las Hamacas
    2 min walk
  • Lola Valentina
    6 min walk

About this property

Na Balam Hotel

  • Family-friendly hotel near North Beach
  • Close to Isla Mujeres Ferry Terminal, Na Balam Hotel provides an airport shuttle, a beach bar and a terrace. The on-site Mediterranean cuisine restaurant, Oceanvs, offers brunch, lunch, dinner and a beachfront location. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and a bar.
  • Additional perks include:
    • An outdoor pool, along with pool umbrellas
    • A round-trip airport shuttle (surcharge), wedding services and multilingual staff
    • A front desk safe, smoke-free property and beach umbrellas
    • Beach towels, tour/ticket information and a banquet hall
    • Guest reviews say great things about the helpful staff
  • Room features
  • All rooms are individually furnished, and offer comforts such as air conditioning, as well as thoughtful touches such as safes and free bottled water.
  • More conveniences in all rooms include:
    • Showers and free toiletries
    • 32-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, ceiling fans and daily housekeeping

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Frequently asked questions

Does Na Balam Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Na Balam Hotel?

As of 9 Nov 2026, prices found for a 1-night stay for 2 adults at Na Balam Hotel on 10 Nov 2026 start from £178, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Na Balam Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Na Balam Hotel?

This hotel doesn't offer parking.

What time is check-in at Na Balam Hotel?

Check-in start time: 3 PM; check-in end time: 11 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Na Balam Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Na Balam Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM-11:30 PM on request. A fee of USD 120 per vehicle applies.

Where is Na Balam Hotel located?

This family-friendly Isla Mujeres hotel is located by the ocean, just steps away from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Cocal Beach and Miguel Hidalgo are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Na Balam Hotel Reviews

8.4

Very good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 383 out of 882 reviews
Rating 8 - Good. 316 out of 882 reviews
Rating 6 - Okay. 105 out of 882 reviews
Rating 4 - Poor. 50 out of 882 reviews
Rating 2 - Terrible. 28 out of 882 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd time coming to this beautiful hotel and it was a great experience for our family of 5. We are all adults and we had plenty of space. The only thing that was missing was the hot tub we usually enjoyed the nice hot water in the evening but this time it was not working. Great place, great food and drinks at the restaurant. We will see you again next year 🙏
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Na Balam! Everyone was so helpful and the beach club it was affiliated with went above and beyond making every day feel special. I travel by myself and felt safe and cared for 100% of the time. Right across the road from the most spectacular beach and a five minute walk to the town center. I can’t wait to go back!
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a couple of nights, staff was very friendly.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na Balam is a lush oasis in the heat of the day. We stayed three nights in a ground level room with two double beds and a twin sized couch. There was also a couch on the porch which was an excellent reading nook/porch hangout. The service was great—adored the hotel staff. Na Balam isn’t beach front. The sister property across the street is and you go through it to get to the beach. It’s about a 90 second walk. The breakfast is pretty good. They give you coffee, half of a homemade English muffin (excellent), avocado (winning), eggs (meh), yogurt and homemade granola (excellent), and toast (dried out), fruit, and juice (cantaloupe juice was great, orange was watery but good). The breakfast service is very slow, so plan for that. You have a view of gorgeous beach calling to you from the dining room. We had aguachile and some of the best to the restaurant for aguachile and drinks later in the afternoon and
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and rooms spacious
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Yes spotless, great scenery, good breakfast, nice beach and beach bed, good service, nice rooms, hot tub amazing
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Jhoana (front desk manager) was amazing!! She made sure our stay was perfect!! She is so sweet and welcoming!!! The beach beds and the breakfast that is included made our trip a A+++++!!!!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our hotel of choice for the past 4 years and we will continue to use their services in the future. Very good service and great hospitality
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Is great location you get ok breakfast at sister property casa del jaguar which is right on beach. Beach club cool great shrimp tocos and guacamole. I just don't like the stone walkway of the property bumpy and if u fall it will be painful uneven have to watch ur every step. Rooms are nice simple beds are alittle lumpy uneaten but had a good sleep every night. Overall had a nice stay would go again.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
The staff was friendly and the property was as it looked in the pictures. The ac worked very well but there were issues. The room smelled very strong of urine in the center of the downstairs area. There was a musty mold smell or urine or a combination of both in the middle of the downstairs area and a strong mold smell upstairs. We did not use the upstairs bed at all due to it. The roof was leaking and there were droplets on the floor upstairs. We were gone most of the daytime but in the evening after returning to the room within 2 hours my sinuses were all blocked and my eyes burning. The beds were outdated and very uncomfortable and so were the pillows. It was sold out and there were no refunds. We only stayed for two nights so we tried to make the best of it. I did let the front reception know about this upon checking out. A verbal apology was all that was given by staff. I am now going home sick with burning eyes, migraine, blocked sinuses and very sick. Hotel was sold out. I would not stay here again or reccomend.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, beach club was super nice. Free breakfast!
Stayed 5 nights in May 2025
Verified review

8/10 Good

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach view.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and accommodating. I would recommend the property, we will visit again.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Stayed 7 nights in Dec 2024
Verified review

4/10 Poor

Close to beach
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Stayed 8 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Relaxing atmosphere. Very clean place.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Stayed 2 nights in Feb 2025