Title: Kempinski Hotel Cancún Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Cancún Travelers relax in beach cabanas with ocean views at this Cancún resort, where aromatherapy treatments and poolside refreshments await ## Photo gallery for Kempinski Hotel Cancún ![On the beach, white sand, beach cabanas, sun-loungers - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/24afb577.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/6F041AF43BE87A195BD3F075922F344A/23141830-d477-4eb9-89ab-cea79c7529ad-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Lobby - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3399h3840x3y0-56212cbd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite | Premium bedding, down duvets, minibar, in-room safe - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2556x0y4-b5835a03.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, beach cabanas, sun-loungers - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w2546h3836x4y4-b6a7298e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Cancún, near Luxury Avenue Shopping Mall, offers a white sand beach and six distinctive restaurants. Guests enjoy Kayantá Spa treatments, pickleball, and poolside drinks. Kids love the playground, while adults can join yoga classes or visit the café. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities £341 includes taxes & fees 1 Feb - 2 Feb VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 8 - Jan 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 9 - Jan 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ### View all photos for Club Suite (Seaside) ![Club Suite (Seaside) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/f770c0c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seaside) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding - 883 sq ft - 1 bedroom - Partial sea view - Sleeps 3 - 1 King Bed ### View all photos for Suite (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-21b16ded.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seaside) 10.0 Exceptional 1 review ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Partial sea view - Sleeps 3 - 1 King Bed ### View all photos for Suite (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seafront) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ### View all photos for Club Double Room (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seaside) 10.0 Exceptional 1 review ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Partial sea view - Sleeps 4 - 2 Double Beds ### View all photos for Club Room, 1 King Bed (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Seaside) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Partial sea view - Sleeps 3 - 1 King Bed ### View all photos for Club Suite (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seafront) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding - 883 sq ft - 1 bedroom - Partial sea view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seafront) 9.0 Wonderful 4 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Premium bedding - 441 sq ft - Sea view - Sleeps 4 - 2 Double Beds ### View all photos for Panoramic Suite ![Panoramic Suite | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-f4063652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ### View all photos for Presidential Suite ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Private outdoor hot tub Air conditioning Heating Connecting rooms available - 2464 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seaside) 9.6 Exceptional 34 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - 441 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 1 King Bed (Club Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Club Seafront) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Partial sea view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seafront) 10.0 Exceptional 13 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Premium bedding - 441 sq ft - Sea view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seaside) 8.8 Excellent 6 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Premium bedding - 441 sq ft - Sea view - Sleeps 4 - 2 Double Beds ### View all photos for Club Double Room (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seafront) ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Sea view - Sleeps 4 - 2 Double Beds ### View all photos for Suite (The Saasil) ![Suite (The Saasil) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-3ec54de1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (The Saasil) ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Private pool Air conditioning Heating Connecting rooms available - 1905 sq ft - 3 bedrooms - Beach view - Sleeps 6 - 3 King Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09383%2C-86.76858&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-G4nmsKAc4L5p0j4tPkuumJuBeE=) Retorno del Rey No. 36, Cancun, QROO, 77500 #### What's nearby - Ballenas Beach \- 2 min walk \- 0.1 miles - Luxury Avenue Shopping Mall \- 11 min walk \- 0.6 miles - Kukulcan Plaza Shopping Mall \- 11 min walk \- 0.6 miles - Aquaworld \- 16 min walk \- 0.9 miles - La Isla Shopping Mall \- 3 min drive \- 1.2 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive #### Restaurants - ‪La Veranda - ‬9 min walk - ‪Club Bistro - ‬9 min walk - ‪Nebbiolo - ‬5 min walk - ‪Taboo Cancún - ‬6 min walk - ‪La Madalena - ‬6 min walk ## About this property ### Kempinski Hotel Cancún Luxury family-friendly resort located near Aquaworld with rooms refurbished in 2023 Located close to Luxury Avenue Shopping Mall and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar and a terrace. With a beachfront location, beachfront dining and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, reflexology and a manicure/pedicure at Kayantá Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and seafood. Pilates classes and fitness classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on-site, designer shops on-site and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. Other perks at this resort include: - 2 outdoor pools along with free cabanas, sunloungers and pool umbrellas - Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court - A free beach club on-site, supervised childcare (surcharge) and a pickleball court - A 24-hour front desk, wedding services and tour/ticket information - Guest reviews say great things about the beach locale, helpful staff and first-rate property condition Room features All 363 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Extra amenities include: - Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge) - Bathrooms with rainfall showers and deep-soaking baths - 42-inch LCD TVs with cable channels - Balconies or patios, wardrobes/cupboards and recycling ### All-inclusive details All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet meals, snacks and beverages included In-room minibar (all beverages included) In-room liquor dispensers Meals and beverages at companion properties Dining availability limited at one or more venues Gourmet or à la carte dining limited to 3 meals per stay ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/1000000/590000/582800/582720/6e00febf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Cancun Resort & Spa Zona Hotelera - Pool - Hot tub - Spa - Kids’ pool 9.4 Exceptional 1,000 reviews £319 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=582720&PinnedHotelID=582720&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/20000/12700/12689/39e99fb6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Fiesta Americana Coral Beach Cancun - 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Limo/town car service - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children - 2 bars/lounges - 6 restaurants - A beach bar - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Couples/private dining - Private picnics ### Restaurants on site - Casitas - El Café Mexicano - Fantino - The Caribe Bar &Grill - The Club Grill ### Things to do - 2 outdoor pools - Art gallery - Children's club - Designer stores - Fitness classes - Free beach club - Full-service spa - Health club - Hot tub - Outdoor tennis court - Piano - Pickleball - Pilates classes - Playground - Sauna - Shopping - Steam room - Tennis lessons - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Children's club (surcharge) - In-room babysitting - Laundry facilities - Lifeguards on site - Playground - Rollaway/extra bed (surcharge) - Stroller - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 8 meeting rooms - Computer station - Conference centre (290,625 square foot of space) ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - Free pool cabanas - Garden - In a nature reserve - On the bay - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 8 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Mud bath - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Accessible airport shuttle - Area rugs in public areas - Assistive listening devices in meeting rooms - Front entrance ramp - Grab bar near toilet (99 centimetre high) - Hardwood flooring in public areas - Height-adjustable showerhead - Lift (152 centimetre wide door) - Low-height door lock - Low-height electrical sockets in bathroom - Smooth flooring in public areas - Thin carpet in public areas - Transfer shower - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways (152 centimetre wide) ### More - 1 building - 9 floors - Ballroom - Banquet hall - Belle Époque architecture - Built in 1993 - Comprehensive food waste policy - Lifeguards - Reception hall - Renovated guestrooms - January 2023 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 42-inch LCD TV with cable channels - IPod dock - Pay films ### Food and drink - 24-hour room service - Champagne service - Espresso maker - Meal delivery service - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Heating - Iron/ironing board - Laptop workspace - Mobile key entry - Phone - Recycling - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 50.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.60 per accommodation, per night - Resort fee: USD 58 per accommodation, per night The resort fee includes: - Additional inclusions We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children - Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7) - Rollaway bed fee: USD 50.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transport to and from this property Guests under 16 years old are not allowed in the spa ## Frequently asked questions ### Does Kempinski Hotel Cancún have a pool? ### How much does it cost to stay at Kempinski Hotel Cancún? ### Is Kempinski Hotel Cancún pet-friendly? ### How much is parking at Kempinski Hotel Cancún? ### What time is check-in at Kempinski Hotel Cancún? ### What time is check-out at Kempinski Hotel Cancún? ### Does Kempinski Hotel Cancún provide a shuttle to the airport? ### Are there all-inclusive benefits at Kempinski Hotel Cancún? ### Where is Kempinski Hotel Cancún located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kempinski Hotel Cancún Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Amenities ### 9.6 Staff & service ### 9.2 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 595 8 - Good 72 6 - Okay 26 4 - Poor 12 2 - Terrible 26 ## Reviews ### 10/10 Excellent #### Louis 4 Jan 2026 Liked: Cleanliness, property conditions & facilities Service & food were amazing! ##### Louis Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### SALLY-ANN 16 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely comfortable room and friendly staff as always ##### SALLY-ANN Stayed 5 nights in Dec 2025 ### 8/10 Good #### Kia 15 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hospitality. Convenient location. Walkable to multiple restaurants. My only complaint is that they didn’t have an airport shuttle and their private shuttle was overpriced at $100 for a 20 min ride. ##### Kia Stayed 3 nights in Dec 2025 ### 8/10 Good #### Jung Ho 1 Jan 2026 room smell and maintenance was a bit of downer but pro was lower crowd. ##### Jung Ho Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Mukhtar 13 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was great. ##### Mukhtar Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Michelle Elizabeth 22 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is our 4th stay at this property and we will be returning. The amazing staff at every level and attention to detail is above all the rest. Club level was amazing once again and big thanks to Oscar, Wilberth and Alberto for providing exceptional service to us during our stay. We also enjoyed Cafe Mexicano and treated equally as well by all the staff we encountered. Alberto, Jorge, and Ozman thanks for providing exceptional service as well. Big thanks to Kempinski Cancún for another wonderful stay. ##### Michelle Elizabeth Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Melvin 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless ##### Melvin Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Olga 5 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities TODO EXCELENTE ##### Olga Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Daehwan 3 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities All Kempinsky Hotel workers are so kind ##### Daehwan Stayed 6 nights in Oct 2025 ### 2/10 Terrible #### Ny 1 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities Bad ##### Ny Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Omar Ali Mohammad 8 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is the 2nd time in a row there! Thos place never disappointed me! The food is at a separate level from all the others! I got a 7-star service! I can't ask for more! I oove evrything about it. I got room service twice a day with extra towels each time! Amazing experience! ##### Omar Ali Mohammad Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Eduardo 15 Nov 2025 Super ##### Eduardo Stayed 1 night in Nov 2025 ### 10/10 Excellent #### John 16 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Staff and Hotel are Fantastic! ##### John Stayed 9 nights in Jul 2025 ### 10/10 Excellent #### Hugo 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities This is the kind of place you don’t want to write a review to keep it for yourself. Service is great. Fantino restaurant is amazing and location is unbeatable. You 10 great restaurants walking distance. I come here at least once a year and will be coming back. PS. This hotel used to be the Ritz Carlton. I definitely recommend it! ##### Hugo Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Rosanna 11 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed in a one bedroom 1 and 1/2 bath suite which was beautiful. ![](https://a.travel-assets.com/ugc/hotel-reviews/2c38d824-ab89-43f9-af13-5f3a0d4540f4-1757549510131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/349d6a32-5525-4b16-a837-824971dd5303-1757549510096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/adb088fe-e2ca-480e-97bb-84e61636b07f-1757549510375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f904440d-81a3-4e7f-b6c2-7b74ffa8152d-1757549510384.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rosanna Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Clayton 17 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is by far the best resort in Cancun ##### Clayton Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Clay 16 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay.. ##### Clay Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Jacqueline 5 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were all very attentive. I loved the little food options on club level, and the whole setup was very relaxing. One rather jarring moment was booking a car through the 8th floor Conceirge, which was priced to me at $200 US from Cancun to PDC (usually $75). I declined that price and booked it myself online. Take note that Conceirge pricing may be artificially inflated for no reason. Best book things online. ##### Jacqueline Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### JOSE O 21 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff was professional, service oriented and extremely well trained and responsive ##### JOSE O Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Alan Edwin 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is first class. ##### Alan Edwin Stayed 4 nights in Aug 2025 ### 8/10 Good #### Chad 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was incredibly warm and welcoming, going out of their way to answer every question and make sure all of our needs were taken care of. Our room was spotless and offered a stunning view of the ocean. The pools were also exceptionally well-maintained, with attentive staff ensuring everything was clean and enjoyable. ##### Chad Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Sergio 14 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place. Super clean great service!. Ocean view was excellent. I would definitely go back and I would highly recommend it!! ##### Sergio Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Jake 16 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities 10/10 The breakfast is amazing! ##### Jake Stayed 3 nights in Jul 2025 ### 8/10 Good #### Leah 9 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service is 100% flawless here…which is why I continue to return. The rooms are starting to look a little frazzled (sheets had holes, bathrooms are VERY out of date, paint was peeling). But I will return solely for the amazing service. However, I do hope some serious remodeling is in the near future. ![](https://a.travel-assets.com/ugc/hotel-reviews/2bd7f3f9-df89-4aeb-8acb-20895e2be61a-1762727337474.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7c8f6314-082c-4cee-8e36-e24f99016f40-1762727337452.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aae73e40-b0ea-479a-b6cc-8d4d824fc724-1762727298684.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Leah Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Madalina 15 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful property,amazing staff! ![](https://a.travel-assets.com/ugc/hotel-reviews/9634a177-b7ef-45c6-b865-04d1477d264c-1750018676351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9723a272-8186-40be-acc7-0d949ca5b27e-1750018678849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Madalina Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Beloved Playa Mujeres - 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