Title: Kempinski Hotel Cancún Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Cancún Luxury resort on the beach, with 2 outdoor pools ![On the beach, white sand, beach cabanas, sun-loungers](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-b8e2c257.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/92f66d59.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Miscellaneous](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/3391d23e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2556x0y4-b5835a03.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w2546h3836x4y4-c84b8cbb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Cancún, near Luxury Avenue Shopping Mall, offers a white sand beach and six distinctive restaurants. Guests enjoy Kayantá Spa treatments, pickleball, and poolside drinks. Kids love the playground, while adults can join yoga classes or visit the café. VIP Access 9.4 Exceptional ## Popular amenities - - - - - - £329 includes taxes & fees 17 Oct - 18 Oct VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 11 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ![Club Suite (Seaside) | 1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/f770c0c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seaside) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding - 883 sq ft - 1 bedroom - Partial sea view - Sleeps 3 - 1 King Bed ![Suite (Seaside) | 1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-21b16ded.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seaside) 10.0 Exceptional 1 review ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Partial sea view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seafront) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seaside) 10.0 Exceptional 1 review ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Partial sea view - Sleeps 4 - 2 Double Beds ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Seaside) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Partial sea view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seafront) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding - 883 sq ft - 1 bedroom - Partial sea view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seafront) 9.0 Wonderful 4 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - 441 sq ft - Sea view - Sleeps 4 - 2 Double Beds ![Panoramic Suite | 1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-f4063652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - 882 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Private outdoor hot tub Air conditioning Heating Connecting rooms available - 2464 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seaside) 9.6 Exceptional 32 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Separate bedroom - 441 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Club Seafront) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Partial sea view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seafront) 10.0 Exceptional 11 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - 441 sq ft - Sea view - Sleeps 3 - 1 King Bed ![Deluxe Double Room (Seaside) | 1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-e17dda21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seaside) 8.4 Very good 5 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - 441 sq ft - Sea view - Sleeps 4 - 2 Double Beds ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seafront) ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - 441 sq ft - Sea view - Sleeps 4 - 2 Double Beds ![Suite (The Saasil) | 1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-3ec54de1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (The Saasil) ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Private pool Air conditioning Heating Connecting rooms available - 1905 sq ft - 3 bedrooms - Beach view - Sleeps 6 - 3 King Beds ## You may also like Ad ![Lobby](https://images.trvl-media.com/lodging/72000000/71560000/71554900/71554881/7b9b3fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Cancun Airport Cancun - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09383%2C-86.76858&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-G4nmsKAc4L5p0j4tPkuumJuBeE=) Retorno del Rey No. 36, Cancun, QROO, 77500 #### What's nearby - Aquaworld - 16 min walk - 0.9 miles - La Isla Shopping Mall - 3 min drive - 1.2 miles - Cancun Interactive Aquarium - 3 min drive - 1.2 miles - Iberostar Cancun Golf Course - 4 min drive - 2.4 miles - Delfines Beach - 5 min drive - 3.3 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive #### Restaurants - ‪La Veranda - ‬9 min walk - ‪Club Bistro - ‬9 min walk - ‪Taboo Cancún - ‬6 min walk - ‪Nebbiolo - ‬5 min walk - ‪La Madalena - ‬6 min walk ## About this property ### Kempinski Hotel Cancún Luxury eco-certified resort located near Aquaworld with rooms refurbished in 2023 Located close to Luxury Avenue Shopping Mall and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar and a terrace. With a beachfront location, beachfront dining and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a manicure/pedicure and hydrotherapy at Kayantá Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and seafood. Yoga classes and Pilates classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on-site, designer shops on-site and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. Other perks at this resort include: - 2 outdoor pools along with free cabanas, sunloungers and pool umbrellas - Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court - A free beach club on-site, supervised childcare (surcharge) and a pickleball court - A banquet hall, smoke-free property and meeting rooms - Guest reviews say great things the beach locale, helpful staff and first-rate property condition Room features All 363 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Extra amenities include: - Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge) - Bathrooms with rainfall showers and deep-soaking baths - 42-inch LCD TVs with cable channels - Balconies or patios, wardrobes/cupboards and recycling ### All-inclusive details All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet meals, snacks and beverages included In-room minibar (all beverages included) In-room liquor dispensers Meals and beverages at companion properties Dining availability limited at one or more venues Gourmet or à la carte dining limited to 3 meals per stay ### Awards and affiliations Eco-certified property This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Building design](https://images.trvl-media.com/lodging/1000000/20000/12700/12689/dcab6f6f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Fiesta Americana Coral Beach Cancun - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 9.2 Wonderful 3,862 reviews £375 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=12689&PinnedHotelID=12689&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/1000000/590000/582800/582720/6e00febf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Cancun Resort & Spa Zona Hotelera - 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Adults Only - All-Inclusive Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 1,851 reviews £380 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=1140762&PinnedHotelID=1140762&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5060000/5052400/5052348/84e94603.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets The Vine Cancun - Adults Only - All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Pet-friendly 8.8 Excellent 2,172 reviews £335 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=5052348&PinnedHotelID=5052348&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle at scheduled times and on request for a surcharge - Limo/town car service - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children - 2 bars/lounges - 6 restaurants - A beach bar - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Couples/private dining - Private picnics ### Restaurants on site - Casitas - El Café Mexicano - Fantino - The Caribe Bar &Grill - The Club Grill ### Things to do - 2 outdoor pools - Art gallery - Children's club - Designer stores - Fitness classes - Free beach club - Full-service spa - Health club - Hot tub - Outdoor tennis court - Piano - Pickleball - Pilates classes - Playground - Sauna - Shopping - Steam room - Tennis lessons - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Children's club (surcharge) - In-room babysitting - Laundry facilities - Lifeguards on site - Playground - Rollaway/extra bed (surcharge) - Stroller - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 8 meeting rooms - Computer station - Conference centre (290,625 square foot of space) ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - Free pool cabanas - Garden - In a nature reserve - On the bay - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 8 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Mud bath - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Accessible airport shuttle - Area rugs in public areas - Assistive listening devices in meeting rooms - Front entrance ramp - Grab bar near toilet (99 centimetre high) - Hardwood flooring in public areas - Height-adjustable showerhead - Lift (152 centimetre wide door) - Low-height door lock - Low-height electrical sockets in bathroom - Smooth flooring in public areas - Thin carpet in public areas - Transfer shower - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways (152 centimetre wide) ### More - 1 building - 9 floors - Ballroom - Banquet hall - Belle Époque architecture - Built in 1993 - Comprehensive food waste policy - Lifeguards - Reception hall - Renovated guestrooms - January 2023 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 42-inch LCD TV with cable channels - IPod dock - Pay films ### Food and drink - 24-hour room service - Champagne service - Espresso maker - Meal delivery service - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Heating - Iron/ironing board - Laptop workspace - Mobile key entry - Phone - Recycling - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 50.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.30 per accommodation, per night - Resort fee: USD 58 per accommodation, per night The resort fee includes: - Additional inclusions We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children - Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7) - Rollaway bed fee: USD 50.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transport to and from this property Guests under 16 years old are not allowed in the spa ## Frequently asked questions ### Does Kempinski Hotel Cancún have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Kempinski Hotel Cancún? > As of 10 Oct 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on 17 Oct 2025 start from £329.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Kempinski Hotel Cancún pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Kempinski Hotel Cancún? > Limited spots are available. ### What time is check-in at Kempinski Hotel Cancún? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Kempinski Hotel Cancún? > Checkout is at noon. ### Does Kempinski Hotel Cancún provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies. ### Are there all-inclusive benefits at Kempinski Hotel Cancún? > Some rate plans available at this resort are all-inclusive. ### Where is Kempinski Hotel Cancún located? > Located in Zona Hotelera, this beachfront resort is connected to a shopping centre and within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kempinski Hotel Cancún Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 561 8 - Good 67 6 - Okay 23 4 - Poor 10 2 - Terrible 25 ### 9.8/10 Cleanliness ### 9.6/10 Staff & service ### 9.4/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### John 16 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Staff and Hotel are Fantastic! ##### John Stayed 9 nights in Jul 2025 ### 10/10 Excellent #### Rosanna 11 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed in a one bedroom 1 and 1/2 bath suite which was beautiful. ![](https://a.travel-assets.com/ugc/hotel-reviews/2c38d824-ab89-43f9-af13-5f3a0d4540f4-1757549510131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/349d6a32-5525-4b16-a837-824971dd5303-1757549510096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/adb088fe-e2ca-480e-97bb-84e61636b07f-1757549510375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f904440d-81a3-4e7f-b6c2-7b74ffa8152d-1757549510384.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rosanna Stayed 5 nights in Aug 2025 ### 8/10 Good #### Chad 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was incredibly warm and welcoming, going out of their way to answer every question and make sure all of our needs were taken care of. Our room was spotless and offered a stunning view of the ocean. The pools were also exceptionally well-maintained, with attentive staff ensuring everything was clean and enjoyable. ##### Chad Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Clayton 17 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is by far the best resort in Cancun ##### Clayton Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Alan Edwin 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is first class. ##### Alan Edwin Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Sergio 14 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place. Super clean great service!. Ocean view was excellent. I would definitely go back and I would highly recommend it!! ##### Sergio Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Clay 16 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay.. ##### Clay Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Jake 16 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities 10/10 The breakfast is amazing! ##### Jake Stayed 3 nights in Jul 2025 ### 8/10 Good #### Jorge e 30 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great property but not kid friendly. There are no options for kids other than the pool. Don’t expect any activities. Just a good place to relax ##### Jorge e Stayed 2 nights in Sep 2025 ### 8/10 Good #### Carlos 6 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff ##### Carlos Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Judit 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This service was absolutely exceptional. A wonderful and refined atmosphere. ##### Judit Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Madalina 15 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful property,amazing staff! ![](https://a.travel-assets.com/ugc/hotel-reviews/9634a177-b7ef-45c6-b865-04d1477d264c-1750018676351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9723a272-8186-40be-acc7-0d949ca5b27e-1750018678849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Madalina Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Nadia 9 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities It’s one of the best resorts on the strip in Cancun. Also best food/restaurants in Cancun. ##### Nadia Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Emilio 7 Jul 2025 Liked: Amenities Is quiet and relaxing and it’s clean ![From our balcony room ](https://a.travel-assets.com/ugc/hotel-reviews/a4cc566f-0a4a-401a-83bf-6d910e7ad307-1751906459224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emilio Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### Cristina 7 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel ##### Cristina Stayed 2 nights in May 2025 ### 10/10 Excellent #### Johnna B 10 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really enjoyed this stay and the VIP treatment. Everything was top tier!! This is the place I will stay when in Cancun in the future. ![](https://a.travel-assets.com/ugc/hotel-reviews/d8d99aeb-d35b-4928-b3f5-6332a9c1c77c-1752184828587.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Johnna B Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Hesham 9 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel, it is just missing a regular cafe to have a cup of coffee at any time of the day. ##### Hesham Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Lina 1 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel, not too much entertainment, but dining options were nice, staff friendly, property was clean. I only stayed 4 nights and went on daily tours, so I didn’t get to use spa or gym etc., however, I checked them out and they looked nice . ##### Lina Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Tim 27 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The place is amazing ..very classy hotel ! ##### Tim Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Leyanis 30 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience. ##### Leyanis Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Heather S 4 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 10/10…will definitely return! The staff, location, cleanliness, view…ALL impeccable! ##### Heather S Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Roopak 28 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The ocean font room, dining and service was brilliant. We had a great time staying here. ##### Roopak Stayed 2 nights in Apr 2025 ### 6/10 Okay #### ZABIULLAH 1 May 2025 Liked: Cleanliness, staff & service The ocean view is spectacular and proximity to the beach is fantastic. ##### ZABIULLAH Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Lilian 27 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful. Great service by all the staff. Good food. ##### Lilian Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Gregory 14 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location, great beach ##### Gregory Stayed 8 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - 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