Title: Hotel Green 16 Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Green 16 Hotel with free parking, near La Isla Shopping Mall ![Land view from property](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/cc2c7d28.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Courtyard](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/007d2e0e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/b37e4c21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/e63840c6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exclusive Apartment | 1 bedroom, bed sheets](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/27f1b3f3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Green 16 offers a peaceful escape with a sunny terrace and outdoor pool. Enjoy delicious meals at the on-site restaurant and favorite drinks at the bar. Convenient laundry facilities and luggage storage make stays easier. Located near La Isla Shopping Mall. 6.0 ## Popular amenities - Bar - Housekeeping - Laundry - 24/7 front desk - Pet-friendly - Parking included ## Room options ### Check availability for these dates Tonight [Oct 9 - Oct 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9344136&PinnedHotelID=9344136&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Standard Room | 1 bedroom, bed sheets](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/d33aabe1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning TV Separate bedroom Ceiling fan Private bathroom Wardrobe Pet friendly Daily housekeeping - 290 sq ft - 1 bedroom - Golf view - Sleeps 2 - 1 Queen Bed ![Comfort Room, 1 King Bed | 1 bedroom, bed sheets](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/ee089d22.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 1 King Bed ### Highlights Balcony Air conditioning TV Ceiling fan Separate bedroom Private bathroom Wardrobe Pet friendly - Golf view - Sleeps 2 - 1 King Bed ![Signature Room, 2 Double Beds | 1 bedroom, bed sheets](https://images.trvl-media.com/lodging/10000000/9350000/9344200/9344136/95dfb4eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, 2 Double Beds ### Highlights Air conditioning TV Ceiling fan Separate bedroom Private bathroom Wardrobe Pet friendly Daily housekeeping - Golf view - Sleeps 2 - 2 Double Beds ## You may also like Ad ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/58000000/57180000/57171900/57171807/e9d49445.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun, an All-Inclusive Resort Cancun - On private beach - Pool - All-inclusive - Pet-friendly 8.6 Excellent 3,266 reviews £257 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=ade8f108-591c-49e1-a8e3-5d79ea81ece9&top_cur=GBP) Ad ![Free minibar, in-room safe, desk, blackout curtains](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102580000/102572400/102572365/67b5d537_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort All Oceanfront - 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Adults Only - All-Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Parking included 9.4 Exceptional 1,009 reviews £544 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=ade8f108-591c-49e1-a8e3-5d79ea81ece9&top_cur=GBP) Ad ![4 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1140000/1139400/1139341/e62e0e2e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Sands Resort & Spa All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.6 Excellent 2,760 reviews £209 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Cancun-Hotels-The-Royal-Sands-All-Inclusive-Resort-Spa.h1139341.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=ade8f108-591c-49e1-a8e3-5d79ea81ece9&top_cur=GBP) Ad ![Beach/ocean view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18910000/18904800/18904781/24f4dd45_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Cancun All Villas Resort - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Green-16.h9344136.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Green-16.h9344136.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.12894%2C-86.76418&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ua8PlLTxKFM_RcNeqRx6i9W-qoQ=) Ave. Pok Ta Pok Lote 4, 5 y 6, Cancun, QROO, 77500 #### What's nearby - Tortuga Beach - 3 min drive - 1.3 miles - Cancun Convention Center - 3 min drive - 1.6 miles - Gaviota Azul Beach - 5 min drive - 1.8 miles - La Isla Shopping Mall - 9 min drive - 3.8 miles - Cancun Interactive Aquarium - 9 min drive - 3.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive #### Restaurants - ‪Snack Grand Park - ‬7 min drive - ‪Club InterContinental (Club Lounge) - ‬18 min walk - ‪Flor De Sal - ‬7 min drive - ‪Lobby Bar - ‬7 min drive - ‪El Oriental - ‬7 min drive ## About this property ### Hotel Green 16 Hotel near La Isla Shopping Mall Located close to Aquaworld and Plaza Las Americas, Hotel Green 16 provides a terrace, a garden and laundry facilities. Free WiFi in public areas is available to all guests, along with a bar and a restaurant. Other perks include: - Free self-parking - A round-trip airport shuttle (surcharge), luggage storage and a billiards/pool table - A 24-hour front desk and tour/ticket information - Guest reviews give good marks for the helpful staff Room features All guest rooms at Hotel Green 16 have comforts, such as air conditioning. Other amenities include: - Showers and shampoo - 32-inch TVs with digital channels ## Similar properties ![Outdoor pool, open 8:00 AM to 8:30 PM, pool loungers](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/9a9c72e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Imperial Laguna Faranda Zona Hotelera - Pool - Breakfast included - Parking included - Free WiFi 6.2 761 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/2000000/1860000/1858700/1858661/63b9be2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calypso Hotel Cancun Zona Hotelera - Pool - Parking included - Free WiFi - Restaurant 7.2 Good 962 reviews £46 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=1858661&PinnedHotelID=1858661&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/18000000/17940000/17935400/17935308/8733a4d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nirvana Hotel - 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11 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=32732165&PinnedHotelID=32732165&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - A bar/lounge - A restaurant ### Things to do - Billiards/pool table ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 4 floors - 5 buildings - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with digital channels ### More - Access via exterior corridors - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:00 AM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 200, per pet, per day, plus a deposit of MXN 1000 per stay Welcoming dogs and cats only ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 700 per room (one-way) - Pet deposit: MXN 1000 per stay - Pet fee: MXN 200 per pet, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Extended Stay Green 16 Aparthotel Cancun Extended Stay Green 16 Aparthotel Extended Stay Green 16 Cancun Extended Stay Green 16 Hotel Green 16 Extended Stay Cancun Hotel Green 16 Extended Stay Green 16 Extended Stay Cancun Green 16 Extended Stay Hotel Green 16 Hotel Hotel Green 16 Cancun Hotel Green 16 Hotel Cancun Hotel Green 16 Extended Stay ## Frequently asked questions ### Is Hotel Green 16 pet-friendly? > Yes, cats and dogs are allowed at this property. There's a deposit of MXN 1000 per stay and a fee of MXN 200 per pet, per day. ### How much is parking at Hotel Green 16? > Self-parking is free at this property. ### What time is check-in at Hotel Green 16? > Check-in start time: 3:00 PM; check-in end time: 5:00 AM. ### What time is check-out at Hotel Green 16? > Checkout is at 11:00 AM. ### Does Hotel Green 16 provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 700 per room applies. ### Where is Hotel Green 16 located? > Located in Zona Hotelera, this hotel is within 6 mi (10 km) of La Isla Shopping Mall, Aquaworld and Plaza Las Americas. El Rey Ruins and Delfines Beach are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Green 16 Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.2 Cleanliness ### 6.6 Location ### 6.6 Staff & service ### 6.8 Eco-friendliness ### 5.4 Property conditions & facilities 10 - Excellent 75 8 - Good 95 6 - Okay 88 4 - Poor 56 2 - Terrible 111 ### 10/10 Excellent #### aaron 22 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I like to stay at this hotel, they used to have restaurant in the reception area but now only breakfast. There is shop near the hotel they have food service as well but the food is kind of expensive. The rest it is secure and peaceful polite workers. ##### aaron Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Sandra 3 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities front door was covered in plywood., no safe in room., no seating in pool area. run down property ##### Sandra Stayed 11 nights in Jun 2025 ### 8/10 Good #### Oscar 21 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location, near to main beaches. ##### Oscar Stayed 1 night in Aug 2023 ### 4/10 Poor #### Fatima Del Valle Maldonado 28 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Not coming back, I had to pay extra for another hotel cause the room had a big mould smell. Bed sheets were dirty, I kindly asked the staff to change them but, they put new ones that were dirty as well. ##### Fatima Del Valle Maldonado Stayed 9 nights in Jul 2025 ### 8/10 Good #### todd 2 Apr 2025 Liked: Staff & service Disliked: Amenities Nothing was unique,its on a kinda gated community.Only its a summary check not because im speaking hypotheticallly, On Saturday evening 9-30pm, there was a shooting about 400 feet from my room.Thre facts are what they are its off the beaten path, the closest Beach is 4-5km, all ana all the staff was friendly, and you also have to download WhatsApp for Wi-Fi.All and all it was quiet, and the staff were friendly ##### todd Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### regina 12 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Just amazing! Thank you guys !!! ##### regina Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Nancy Villalobos 28 Feb 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Workers were great! But the hotel wasn’t, spend the extra money and go elsewhere ##### Nancy Villalobos Stayed 5 nights in Feb 2024 ### 6/10 Okay #### Alejandro Torres 22 Mar 2025 If you dont like to walk or don't have transportation, it will be hard to move around. Luckily we had Uber available. Much better than local taxi's. Property needs lots of upgrades. Staff not so friendly, at least not with us, kitchen for breakfast is limited as well. If you're in a rush, yoi cant eat there. ##### Alejandro Torres Stayed 2 nights in Mar 2025 ### 2/10 Terrible #### Sheila 26 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities False advertisement on Expedia showing a nice and clean hotel...boy were we in for a surprise! After one night we had to leave and call it a loss (already paid for 3 nights) I would not recommend. They said they would give us a refund and it would take 72 house - that timeframe has come and gone. Not expecting it. ##### Sheila Stayed 3 nights in Apr 2025 ### 2/10 Terrible #### Shenhat 26 Oct 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I seen it for 5 minutes and I left and booked somewhere else. Worst place I’ve ever seen. ##### Shenhat Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### regina 12 Oct 2024 Liked: Amenities The Receptionist team ! Is amazing always ready to help ! Always with a Smile . Make my stance always Fantastic and Fun also the housekeeping are super great at their Job for all that Thank you !!! See you Next !! Kindly, Regina x ##### regina Stayed 1 night in Oct 2024 ### 6/10 Okay #### Luis 21 Sept 2023 Not such a great place ##### Luis Stayed 3 nights in Sep 2023 ### 4/10 Poor #### Joey 1 Jan 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Shabby building, very expensive, cockroaches, dirty ##### Joey Stayed 2 nights in Dec 2022 ### 6/10 Okay #### Maribel Campos 1 Aug 2024 Liked: Cleanliness Disliked: Amenities the property looked very old nothing updated rooms did not look like pic only two towels for bath given nothing else as for new ones when they cleaned they left same towel we had just asked for and used instead of replacing pool super small paid for a night i didnt stay due to flight cancellation ##### Maribel Campos Stayed 5 nights in Jul 2024 ### 2/10 Terrible #### Jason 7 Aug 2022 Disliked: Cleanliness, amenities, property conditions & facilities When I saw the pictures, it seemed like a fine place to spend a couple of days, when we arrived it was a terrible experience, at one room a sign of “clausurado” was in one of the rooms. The place is stingy and the swimming pool has a weird color and a chicken fence around it,not very inviting. We booked 3 nights and only stayed one. ##### Jason Stayed 3 nights in Aug 2022 ### 2/10 Terrible #### Loren 10 Nov 2023 Disliked: Cleanliness, amenities, property conditions & facilities Ypu obviously have NOT had any travel representative inspect the property or investigate the condition of said property! Apparently, there are squatters occupying the property. I would like a refund! I can be more specific and will be on the internet! ##### Loren Stayed 7 nights in Oct 2023 ### 2/10 Terrible #### Marisol 28 Jul 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities This place is a fraud. The pictures on the website are not the the property we stayed at. These people are running this hotel under two names… Hotel, Nirvana, and Green 16 Hotel. We had dirty sheets in two separate rooms. My wife and I had to sleep on top of the bed without any covers. It was so filthy. The restaurant was outrageous as well. They tried to charge me $12 for a taco. I just left. ##### Marisol Stayed 1 night in Jul 2023 ### 2/10 Terrible #### Jose 21 Aug 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The whole staff was unfriendly. It seems they are used to deal with unhappy customers. They did not accept credit or debit card, cash only. The parking lot is a real dumpster, and worst of all, very noisy until late night. ##### Jose Stayed 1 night in Aug 2023 ### 2/10 Terrible #### Kobil 8 Mar 2023 Disliked: Cleanliness, staff & service, property conditions & facilities No good service ##### Kobil Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Alicia 24 Jun 2023 Disliked: Cleanliness, staff & service The bathroom was full of mold. T V was not working. It is a complex that has some apartments owned to different people and they are rent it for long period. It does not look like hotel. Too much noise from people second floor. I rented a first floor. My staying was not satisfied. ##### Alicia Stayed 3 nights in Jun 2023 ### 2/10 Terrible #### Robert 30 Dec 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities This property is a disrepair. There seems to be mold on the buildings. My door of my room would not lock so I couldn’t leave the hotel because my belongings were not secure. They were able to repair the door but it was too late for me to go anywhere. My room had unfinished drywall and I didn’t have any towels in my room. When they delivered a towel it had holes in it. The worst hotel I have ever experienced. The staff was professional and kind, it’s not their fault. ##### Robert Stayed 1 night in Dec 2023 ### 6/10 Okay #### William 27 Apr 2023 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Don't expect much and you won't be disappointed. The front desk staff are very friendly and accommodating, they work with what they have. The hotel is a very low budget hotel (old) and there's a LOT of black mold growing on and in the rooms. The rooms are generally clean but smell of mold. I wasn't disappointed by the hotel because the price was less than $50/night. We were only passing through for the night. A note about the restaurant in the hotel. The food was decent and reasonably priced. However, our server was very lazy and stayed on his phone the entire time we ate never checking if we needed drink refills or anything else. I was dismayed when he brought the check which included a 20% tip for himself which he did NOT earn. It's clearly a case that he didn't have to work for his tips, so he didn't. He was polite the two interactions we had with him (taking our order and bringing our check). ##### William Stayed 1 night in Apr 2023 ### 2/10 Terrible #### stefan 24 Mar 2023 Disliked: Amenities, property conditions & facilities Well the price seemed right they said it was the last room available 4 floors up with no elevator after a long day climbing stairs at the zip line and hiking the Mayans ruins to boot there was literally was no one here empty units every floor. next to no pressure in the shower. TV would not work. no wash cloth when I came back at 12 AM my card wouldn’t work I walked four flights down they gave me another one that one didn’t work I went back down 4 floors again they came back up with a manual key that didn’t work and so I sit outside at 1 AM waiting to get let into my room spend the extra money don’t stay here ##### stefan Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Maria Luisa 8 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El desayuno está bien equilibrado y es sustancioso y la cama es confortable ##### Maria Luisa Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### victor 3 Jul 2025 ##### victor Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - 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