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On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Outdoor pool, free pool cabanas, pool loungers

Guest reviews

685 reviews
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationMaya Cancun Museum6 min walk
Popular LocationAquaworld10 min walk
Popular LocationDelfines Beach7 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

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  • Pyramid Standard Room, kids eat and stay free

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  • Sian Kaan Standard

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  • Sian Kaan Master Suite.

    Room amenities

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  • Pyramid Sunset View Room, kids eat and stay free

    3.8/5 guest room rating

    Room amenities

    • 355 sq ft
    • Lagoon view
    • Sleeps 3
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  • Pyramid Ocean Front Room

    Room amenities

    • 689 sq ft
    • Ocean view
    • Sleeps 2
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  • Pyramid Suite

    Room amenities

    • 689 sq ft
    • Sleeps 2
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  • Sian Kaan Junior Suite.

    Room amenities

    • 689 sq ft
    • Sleeps 2
    More detailsSian Kaan Junior Suite.

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, The Pyramid at Grand Oasis is near the airport and on the beach. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Travelling with kids? Don't miss Aquaworld and Cancun Interactive Aquarium.
Visit our Cancun travel guide
View in a map
Popular Location

What's nearby

  • Maya Cancun Museum - 6 min walk
  • Aquaworld - 10 min walk
  • Marlin Beach - 3 min drive
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 7 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • Benazuza — 1 min walk
  • Market Place and Bites — 1 min walk
  • Captain's Cove - 7 min walk
  • Tempo By Martin Berasategui - 14 min walk
  • Mikado - 16 min walk

About this property

The Pyramid at Grand Oasis

Beach spa retreat, walking distance from Maya Cancun Museum
Catch some rays at the beach or spend the day relaxing at The Pyramid at Grand Oasis's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants. All 323 rooms feature thoughtful touches such as free minibar items and bathrobes, along with iPod docks and 24-hour room service. Flat-screen TVs, coffee/tea makers and free bottled water are among the other amenities available to guests.
The Pyramid at Grand Oasis offers 323 forms of accommodation with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes, slippers and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and local beverages included
Basic alcoholic drinks included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and public transport

  • Free self parking

Food and drink

  • All buffet and à la carte meals, snacks and local beverages included
  • 12 restaurants and 2 coffee shops
  • 4 swim-up bars, 3 beach bars and 10 bars/lounges
  • 24-hour room service

Things to do

  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Karaoke
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free children's club
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (6458 square feet of space)

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from August 18 2020 to November 09 2020 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 1.23 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision
Guests under 2 years old are not allowed in the spa

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu
The Pyramid At Oasis Inclusive
The Pyramid at Grand Oasis Cancun
The Pyramid at Grand Cancun by Oasis
The Pyramid at Grand Oasis All Inclusive
The Pyramid at Grand Oasis All-inclusive property
The Pyramid at Grand Oasis All-inclusive property Cancun

Frequently asked questions

Can I cancel my reservation for free at The Pyramid at Grand Oasis and receive a full refund?
Yes, The Pyramid at Grand Oasis offers free cancellation on select room rates, because flexibility matters! Please refer to The Pyramid at Grand Oasis cancellation policy on our site for more details about any exclusions or requirements.
Does The Pyramid at Grand Oasis have a pool?
Yes, this property has an outdoor pool.
Is The Pyramid at Grand Oasis pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Pyramid at Grand Oasis?
Self-parking is free at this property.
What time is check-in at The Pyramid at Grand Oasis?
Check-in is from 3:00 PM to midnight.
What time is check-out at The Pyramid at Grand Oasis?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Are there all-inclusive benefits at The Pyramid at Grand Oasis?
Yes, the property is all-inclusive. All food and drinks are included, and activities include football, tennis, volleyball and more.
Where is The Pyramid at Grand Oasis located?
Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Maya Cancun Museum and Aquaworld. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
3.4
5 - Excellent
179
4 - Good
188
3 - Okay
149
2 - Poor
83
1 - Terrible
86

3.8/5

Cleanliness

3.5/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de bar al cuarto de únicamente dos cervezas, deberían de poner unas 6 por día.....las personas que rentan los carros ahí en el hotel no dan un buen servicio, me cobraron gasolina que no use, un mal servicio... todo lo demás Excelente.... creo que eso de la renta de los carros los está quedando mal....habíamos 4 personas con el mismo problema...sugiero que hablen con ellos
Stayed 7 nights in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
It was an Amazing resort. Food could’ve been better. But over all my experience was great.
Stayed 5 nights in Sep 2020

2/5 Poor

Travelled with family
Horrible food. Slow response when needed something
Stayed 5 nights in Sep 2020

1/5 Terrible

Travelled with family, Travelled with family and small children, Travelled with group
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities
The only takeaway from this hotel is that they have a pretty decent kid area. Other than that it’s terrible. It’s bottom shelf liquor only even with the VIP upgrade. Food quality is terrible. We left to a couple times because we couldn’t handle it.
Stayed 5 nights in Sep 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absoulutely beutifull amazing food st the restaurants and buffets but the outdoor bbq birgers and got dogs were nasty and alot of the alcohol was cheap unless you lay extra ontol of the all inclusive... but they had an amazing selectikn of wines at theyre strak house nice restaurants about 5 its not tk kid friendly becuase the top restaurant does not allow kids and some of the shows are aduts only
Stayed 8 nights in Aug 2020

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