Title: The Pyramid Cancun By Oasis - All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=10924097&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Pyramid Cancun By Oasis - All Inclusive ## Photo gallery for The Pyramid Cancun By Oasis - All Inclusive ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers - The Pyramid Cancun By Oasis - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/e7a3d5ea.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/8d096c4b-ba8c-487f-b188-dd323dc30572-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![20 restaurants, breakfast, lunch, dinner served; Mexican cuisine - The Pyramid Cancun By Oasis - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/d42f5e9d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - The Pyramid Cancun By Oasis - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/35c6a91d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - The Pyramid Cancun By Oasis - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/7fb174f6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Consider a stay at The Pyramid Cancun By Oasis - All Inclusive and take advantage of a free breakfast buffet, a casino and 2 beach bars. With a beachfront location, free beach cabanas and sunloungers, this property is the perfect place to soak up some sun. Indulge in a massage, a body scrub and aromatherapy at Sensoria Spa, the on-site spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Pilates classes and fitness classes are offered at the gym; other things to do include basketball and beach volleyball. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a poolside bar and a corner/local shop. ## Reviews 7.2 Good ## Popular amenities - Pool - All-inclusive - Spa - Parking included - Free Wi-Fi £258 includes taxes & fees 12 Apr - 13 Apr ## Room options ### Check availability for these dates Tonight [Mar 14 - Mar 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 15 - Mar 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=10924097&PinnedHotelID=10924097&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 14 of 14 rooms ### View all photos for Pyramid Ocean Front Room ![Shower, hair dryer, bathrobes](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/459a2b6f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pyramid Ocean Front Room - Sleeps 2 ### View all photos for Pyramid Ocean View King Room ![Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/41734567.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pyramid Ocean View King Room - Sleeps 2 ### View all photos for Pyramid Sunset View King Room ![Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/50b5ddfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pyramid Sunset View King Room - Sleeps 2 ### View all photos for Pyramid Standard ![Pyramid Standard | Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/ce707f95.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pyramid Standard 7.0 Good 47 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Free minibar items Flat-screen TV Blackout curtains Separate bedroom Hairdryer - 1 bedroom - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for Pyramid Ocean Front ![Pyramid Ocean Front | Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/e4d9af5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pyramid Ocean Front 7.0 Good 34 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Free minibar items Flat-screen TV Blackout curtains Separate bedroom Hairdryer - Sea view - 1 bedroom - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for Suite Pyramid Master ![Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/8796ad41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Pyramid Master 9.0 Wonderful 6 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Free minibar items Flat-screen TV Blackout curtains Separate bedroom Hairdryer - 1 bedroom - Sleeps 3 - 2 Double Beds OR 1 King Bed ### View all photos for Suite Pyramid Junior ![Suite Pyramid Junior | Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/w5751h3840x5y0-404d8060.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Pyramid Junior 7.6 Good 4 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Free minibar items Flat-screen TV Blackout curtains Separate bedroom Hairdryer - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Sian Kaan Master Suite ![Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/8796ad41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Master Suite 8.0 Very good 3 reviews ### Highlights Air conditioning Free minibar items Flat-screen TV Separate bedroom Blackout curtains Hairdryer Bathrobes Private bathroom - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Sian Kaan Beach Front ![Sian Kaan Beach Front | Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/5e2ab230.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Beach Front ### Highlights Air conditioning Free minibar items Flat-screen TV Separate bedroom Blackout curtains Hairdryer Bathrobes Private bathroom - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Pyramid Junior Suite ![Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/61bb9c73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pyramid Junior Suite - Sleeps 2 ### View all photos for Pyramid Standard Room ![Shower, hair dryer, bathrobes](https://images.trvl-media.com/lodging/11000000/10930000/10924100/10924097/459a2b6f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pyramid Standard Room - Sleeps 3 ### Pyramid Master Suite - Sleeps 2 ### Sian Kaan Beach Front - Sleeps 2 ### Sian Kaan Master Suite - Sleeps 2 ## You may also like Ad ![Private beach nearby, white sand, free beach shuttle, beach umbrellas](https://images.trvl-media.com/lodging/102000000/101130000/101124300/101124286/62b01c17.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 9.0 Wonderful 2,141 reviews £320 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information?chkin=2026-4-7&chkout=2026-4-8&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=864a2193-909a-44fe-b644-35e2b675154a&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/42000000/41500000/41491100/41491098/e81b6bec_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun Mar Caribe All-Inclusive Resort Zona Hotelera - 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Adults Only Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 8.2 Very good 2,190 reviews £299 includes taxes & fees 17 Mar - 18 Mar [](https://www.expedia.co.uk/Cancun-Hotels-Sandos-Cancun-All-Inclusive.h4892414.Hotel-Information?chkin=2026-3-17&chkout=2026-3-18&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=864a2193-909a-44fe-b644-35e2b675154a&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-The-Pyramid-At-Grand-Oasis-All-Inclusive.h10924097.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-The-Pyramid-At-Grand-Oasis-All-Inclusive.h10924097.Hotel-Information) ## About the area Located in Zona Hotelera, a neighbourhood in Cancun, The Pyramid Cancun By Oasis - All Inclusive is near the airport and on the beach. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelling with kids? Consider Xoximilco, or check out an event or a game at Oasis Arena. Take the opportunity to explore the area for water adventures such as snorkelling. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.07791%2C-86.77531&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fYLATKtebG7DrYuqng8-4LBhIQs=) Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - ![Cancun_MayaCancunMuseum_6241919_097](https://images.trvl-media.com/place/6241919/d4c87e0a-8cb9-4228-b069-54c7316eaafa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maya Museum of Cancun 9 min walk \- 0.5 miles - ![Aquaworld featuring signage](https://images.trvl-media.com/place/6075634/d57890af-4f42-4bb4-8cfa-c5ca115a7165.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aquaworld 10 min walk \- 0.5 miles - ![Aerial view of Iberostar Selection Hotel garden and Laguna Nichupte Lagoon in Cancun, Quintana Roo QR, Mexico.](https://images.trvl-media.com/place/6075620/344db3fc-b82b-44bd-936f-899729d4e71f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Iberostar Cancun Golf Course 13 min walk \- 0.7 miles - ![Playa Delfines which includes tropical scenes, general coastal views and a beach](https://images.trvl-media.com/place/6075628/7d4170a0-911e-45f7-bafe-0f815ed10689.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Delfines Beach 2 min drive \- 1.4 miles - Oasis Arena 1 min walk \- 0.0 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 17 min drive ### Restaurants - Tatish Restaurant 4 min walk - La Placita 2 min walk - Bahia Rodizzio 9 min walk - Coyote Loco 3 min walk - Piña Colada 10 min walk ## About this property ### The Pyramid Cancun By Oasis - All Inclusive Upscale all-inclusive property near Iberostar Cancun Golf Course Consider a stay at The Pyramid Cancun By Oasis - All Inclusive and take advantage of a free breakfast buffet, a casino and 2 beach bars. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and sunloungers. Indulge in a massage, a body scrub and aromatherapy at Sensoria Spa, the on-site spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Pilates classes and fitness classes are offered at the gym; other things to do include basketball and beach volleyball. Free WiFi in public areas is available to all guests, along with a poolside bar and a corner/local shop. Additional perks include: - An outdoor pool, along with sunloungers - Free self-parking - An outdoor tennis court, a free beach club on-site and babysitting (surcharge) - A front desk safe, coffee/tea in reception and evening entertainment Room features All 320 rooms have comforts such as air conditioning and free stocked minibars, as well as perks such as safes and bathrobes. More amenities include: - Showers and hairdryers - 50-inch flat-screen TVs with cable channels - Childcare services, coffee/tea makers and housekeeping ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks and select beverages included Basic alcoholic drinks included Room service during certain hours In-room minibar (all beverages included) Meals and beverages at companion properties ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Land activities Fitness facilities Football Tennis Volleyball ### Lessons/classes/games Aerobics Bartending Cooking Dancing Pilates Water fitness Yoga ### Entertainment On-site entertainment and activities Access to on-site nightclubs On-site live performances Theme parties ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/70000/64100/64052/9b6a2f43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Grand Oasis Cancun - 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The White Box Gastrobar - TunKul Food Hall ### Things to do - 4 gaming tables - 6 slot machines - Arcade/game room - Basketball - Beach volleyball - Billiards/pool table - Casino (538 square foot of space) - Concerts/live shows - Evening entertainment - Fitness classes - Free beach club - Free children's club - Full-service spa - Gym - Karaoke - Outdoor pool - Outdoor tennis court - Pilates classes - Playground - Shopping - Steam room - Yoga classes ### Family friendly - Arcade/game room - Children's games - Children's toys - Free children's club - Grocery/convenience store - In-room babysitting - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping on request - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Computer station - Conference centre (6,458 square foot of space) - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Free beach cabanas - Garden - On the beach - On the waterfront - Pool loungers - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Spa treatment rooms - Sports massages - Steam room - Swedish massages ### Accessibility - Lift ### More - 1 building - 6 floors - Ballroom - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Dressing gowns - Hair dryer - Shower ### Entertainment - 50-inch flat-screen TV with cable channels - IPod dock ### Food and drink - Coffee/tea maker - Free bottled water - Free stocked minibar - Limited room service ### More - Air conditioning (climate-controlled) - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April - A tax is imposed by the city: USD 4.96 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Free WiFi in public areas has a 4-device limit Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Pyramid Grand Oasis All Inclusive Cancun Pyramid Grand Oasis All Inclusive Pyramid Grand Oasis Cancun Pyramid Grand Oasis The Pyramid at Grand Oasis All Inclusive Pyramid Grand Oasis All Inclusive All-inclusive property Cancun Pyramid Grand Oasis All Inclusive All-inclusive property Pyramid Oasis Inclusive inclu ## Frequently asked questions ### Does The Pyramid Cancun By Oasis - All Inclusive have a pool? ### How much does it cost to stay at The Pyramid Cancun By Oasis - All Inclusive? ### Is The Pyramid Cancun By Oasis - All Inclusive pet-friendly? ### How much is parking at The Pyramid Cancun By Oasis - All Inclusive? ### What time is check-in at The Pyramid Cancun By Oasis - All Inclusive? ### What time is check-out at The Pyramid Cancun By Oasis - All Inclusive? ### Are there all-inclusive benefits at The Pyramid Cancun By Oasis - All Inclusive? ### Where is The Pyramid Cancun By Oasis - All Inclusive located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Pyramid Cancun By Oasis - All Inclusive Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.6 Amenities ### 7.2 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 642 8 - Good 357 6 - Okay 280 4 - Poor 174 2 - Terrible 251 ## Reviews ### 10/10 Excellent #### Zachary 14 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities Clean room, good staff good food ##### Zachary Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Maureen 20 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely amazing experience for 11 days! Stayed in an ocean front, huge room and the view was breathtaking. Steps away from the beach and pool. Service and food was so good! We will definitely stay at this resort again. ##### Maureen Stayed 10 nights in Jan 2026 ### 8/10 Good #### Ye 6 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall a good hotel to stay at Cancun. Lots of food options and nice nature environment. ##### Ye Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Alicia 19 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We took 15 employees for a team building trip. We had the best time. The rooms were amazing and the staff (especially Kevin at the beach beds) was amazing. This is our second time to the resort and we will definitely be back. Nightly entertainment was a blast as well. ![](https://a.travel-assets.com/ugc/hotel-reviews/bbc90e53-c355-4314-865a-a87512235483-1768841817277.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d9a71a28-b234-4068-bf82-7a86175a3279-1768841816002.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Kevin, the very best server!](https://a.travel-assets.com/ugc/hotel-reviews/a295a9be-54e5-49a2-ada9-3f662a95c272-1768841818811.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Cigar bar](https://a.travel-assets.com/ugc/hotel-reviews/a1c16191-6346-4d3e-ae07-ea6fda972401-1768841816585.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alicia Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Yaneth 5 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities I give this hotel a 10/10 will definitely visit again! Beautiful rooms with beach views and supper nice staff. ##### Yaneth Stayed 3 nights in Nov 2025 ### 8/10 Good #### Luis Gerardo Lopez 24 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities We stayed at The Pyramid the food and restaurants were amazing the only thing I didn’t like is that even tho you get all inclusive package in some restaurants you still have to pay. Staff was very friendly. The room was an 8 on clean. ##### Luis Gerardo Lopez Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Hong 2 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities a lot of dinner options, great restaurants. great ocean view. ##### Hong Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Donovan 26 Dec 2025 Liked: Staff & service, amenities Great staff, tons of restaurants, upgraded us to an oceanfront room for free. Would go back here when I visit cancun! I don’t recommend peak times though, it can get very busy. ##### Donovan Stayed 6 nights in Dec 2025 ### 6/10 Okay #### Cecilia 22 Jan 2026 Disliked: Cleanliness, property conditions & facilities Reception front desk check-in was HORRIBLE rooms not what I asked and paid for, imposible to make restaurant reservations, everything closes at 11pm 👎 BEACH POOL AND RESTAURANTS STAFF VERY HELPFUL AND ATTENTIVE.⭐️⭐️⭐️⭐️⭐️ ##### Cecilia Stayed 4 nights in Jan 2026 ### 8/10 Good #### WALTER 4 Jan 2026 Liked: Cleanliness Tte property is a little dated, however the staff was friendly and made us feel at home, the nightly show were very entertaining, the food and restaurants where not good at all, besides that overall it was ok ##### WALTER Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Saeid 19 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice staff, clean room and area and delicious foods ![](https://a.travel-assets.com/ugc/hotel-reviews/cca21e6e-b6e6-4179-ac48-6536189577fa-1760851658233.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8935680b-8777-436d-a973-3f60b650d505-1760851658291.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Saeid Stayed 7 nights in Oct 2025 ### 8/10 Good #### Michael 30 Dec 2025 Liked: Cleanliness, staff & service, amenities The building might be a bit old, but that didn’t take away from our experience at all. My family and I had a great time during our stay. The atmosphere was welcoming, and the staff were incredibly kind, helpful, and attentive throughout our visit. Their excellent service really made the difference and made us feel comfortable and cared for. Overall, we truly enjoyed our stay and would happily return. ##### Michael Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### Krista Lynn 1 Feb 2026 Liked: Amenities Disliked: Cleanliness, property conditions & facilities More staff is required to accommodate guests, long lines everywhere, check in line took over an hour. Not enough pool or beach chairs available for the amount of guests. Beautiful resort and great food! That staff they do have were friendly but over worked! Was a much more negative experience this time than our last stay in 2021. ##### Krista Lynn Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Patrick 1 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff is extremely helpful and excellent. All people should leave this at the highest review. Lots of things to do every day including a large clean gym. The ocean is super close to the resort . Feet away. For best experience and food get the black bracelet . This will get you ocean view from restaurants and hotel room. All rooms have balconies and other hotels in Cancun don’t have this option. ##### Patrick Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Naomi 9 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities We liked the resort! Loved the stay, everyone was friendly. Everything was included. It was great. ##### Naomi Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Charles Eromosele 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room, friendly staffs & endless supply of everything ##### Charles Eromosele Stayed 3 nights in Oct 2025 ### 8/10 Good #### nemanja 19 Jan 2026 Liked: Staff & service, property conditions & facilities Pool water was to cold. Long lines to get a drink. Was slightly difficult to move with a stroler they don't have ramps everywhere. Food was good, entertainment was great. Rooms were huge ##### nemanja Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Liliana 1 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Yes very clean ##### Liliana Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Ralph 16 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities This is my 2nd stay . The room, the staff and the facilities are all very good. I really enjoy the variety and quality of the food available. The line to check in took 45 minutes. ##### Ralph Stayed 7 nights in Dec 2025 ### 6/10 Okay #### Oscar 3 Dec 2025 Liked: Amenities Disliked: Cleanliness Room and staff ##### Oscar Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Wenses Geovanny 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms were always clean and stocked. The staff was very friendly and accomodating. Food options were great and plenty. The beach and pool areas were clean and beautiful, and easily accessible. All in all a great resort! ##### Wenses Geovanny Stayed 7 nights in Nov 2025 ### 8/10 Good #### Laura 20 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean, an small issue at breakfast once. Staff very friendly. Upon arrival at check in we didn’t get all the information required. Hotel is too big. ##### Laura Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Viral 19 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities The food is awesome. Service is perfect. ##### Viral Stayed 5 nights in Oct 2025 ### 8/10 Good #### Jose Francisco Pro 22 Oct 2025 Liked: Cleanliness, staff & service This is a very good option for a family trip with kids and grandparents, staff was so friendly and cleanliness were optimum, they corrected minor issues. Building need some refurbishing in rooms and there is room for recreational activities improvement and this would be the perfect hotel ##### Jose Francisco Pro Stayed 7 nights in Oct 2025 ### 8/10 Good #### Cindy 3 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Our room was ocean front and the view was beautiful, the staff was excellent and buffet and all Carter’s all great. What I would suggest is that you pre warn people of the different levels of accessibility based on the color of your wristband. Being ocean front we had black wristbands and had access to different services than other colored wristbands. Personally when booking a package this should be disclosed. I saw people with blue wrist bands turned away at coffee shops and some other on site restaurants. ##### Cindy Stayed 10 nights in Jan 2026 ### Expedia's Latest Trends ### Hotels > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Exotic Resort in Mexico with private plunge pool!!](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Exotic-Resort-In-Mexico-With-Private-Plunge-Pool.h90950784.Hotel-Information) > - [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > - [Nílu Isla Mujeres by Selina](https://www.expedia.co.uk/Cancun-Hotels-Selina-Pok-Na-Isla-Mujeres.h45880447.Hotel-Information) > - [Mezcal Boutique Hotel](https://www.expedia.co.uk/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > - [Mayan Monkey Tulum | Social Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - [Selina Playa del Carmen - Hostel](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Selina-Playa-Del-Carmen.h21976985.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > - [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > - [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > - [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > - [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Nomads Hotel & Rooftop pool](https://www.expedia.co.uk/Cancun-Hotels-Nomads-Hotel-Rooftop-Pool.h20187538.Hotel-Information) > - [Dreams Vista Cancun Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Vista-Cancun-Golf-Spa-Resort-All-Inclusive.h23304849.Hotel-Information) > - [Illusion Boutique Hotel ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) ---