Cancun Hotel Guide - Business Hotels in Cancun, Mexico

everything was ok,I stayed at this hotel for 3 nights,when I checked in I ask if there was a safe in the room and they told me yes but asked for 300 pesos for deposit for the lock and key,refundable upon check out,well,when I check out I gave them the keys to the room and the lock for the safe,they told me I was good to go,so I asked for my refund and the guy at the front desk told me he was gonna keep it and start laughing,so I told him seriously I want my 300 hundred pesos back so he ask the lady that was with him to give me my deposit money,she start playing stupid and told me she had to go upstairs to get change,she took her time and stop to talk to her coworkers,I was standing there for like 10 to 15 minutes waiting for my money,she finally gave it to me in 20 pesos bills and sarcastically asked if I wanted to count it,wich of course I did,sadly to say I'm Mexican myself so I don't trust my own people,so beware ,not just in this hotel,but in cancun in general,they're just looking for the opportunity to ripped people off,wherever you go count your change and try to pay in pesos,other than that,I had a blast in cancun,love the place and I'll be back as soon as I can.........

very clean hotel, excellent service. employes very nice . I want to give thanks to Francisco in front desk, he was very polite and attentive. we were very confortable and safe. Thank you Francisco for you attention.

We were not able to sleep because the air conditioning had a terrible loud noise. There were no towels and shampoo in the room.

Perfect location in downtown Cancun. Safe and walkable. Most tours picked up from hotel. Great area for local experience.

The hotel was beautiful, staff was friendly and very helpful. It was very safe location. There were officers on site to protect the guests. But seriously, it was a very beautiful facility! It was clean, comfy beds, lots of pillows and the room was spacious. The only thing is that if you want to go downtown, a cab will run about $25USD. Downtown is a 20-22 minute drive from the hotel. But on the upside, it was quiet and peaceful! The hotel also has a business center for guests to print boarding passes, etc and free WiFi which was awesome since I flew Spirit.

Nice pool, good breakfast buffet, friendly staff.

The lobby is nice and newer but I can't say the same about the rooms. They are simply outdated. The food was great. In one week we were there, we ate at the buffet almost every day. Nice variety of foods and great salads.

Everything on 100% excellent!! Plus the discounted ocean view suite and 1000$ hotel credit even better:) The best SPA I've ever used!

Service was outstanding. Everyone was very attentive and warm. Hotel is going through major remodeling and that wasn't information that was made available beforehand. We found that out when we checked-in. We had to use the neighboring hotel's pool and there were boarded up sections throught the hotel. We were given $50 expense each day, but the right thing to do is to be upfront about what the condition of the hotel was like.

A very nice hotel for a 4 star, great personnel, good diverse restaurants and a very nice beach. The only bad experience was at check-in with front desk, this particular clerk, even though I checked in on a Tuesday in the month of September (low season), he set me at my expected "Ocean View" room who had a VERY PARTIAL ocean view, the hotel was half unoccupied, I asked him to move me to a better view, he said he couldn't cause all the other ocean view rooms were occupied. I think this issue won't happen again, he was made aware of my frustration by the hotel higher up personnel.