Title: Krystal Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun Family-friendly fun on the beach, with outdoor pool ## Photo gallery for Krystal Cancun ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/40e54a08.jpg?impolicy=resizecrop&rw=598&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f09d449e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Café - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/0e2c3c46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f3d7c22b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/42687a98.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience. ## Reviews 7.6 Good ## Popular amenities - Spa - Bar - All-inclusive £166 includes taxes & fees 4 Jan - 5 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Standard Room, 1 King Bed, City View ![Standard Room, 1 King Bed, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/59c062fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 7.4 Good 68 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV Blackout curtains - 344 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Club Room, 1 King Bed, Balcony, Ocean View ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/351d803f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Balcony, Ocean View 8.0 Very good 9 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV - 366 sq ft - Ocean view - Sleeps 3 - 1 King Bed ### View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View ![Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e4615c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Ocean View 9.0 Wonderful 2 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Dining table - 431 sq ft - Ocean view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/2fd0e21c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 8.0 Very good 15 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Dining table LED TV Blackout curtains - 366 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View ![Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/eb7702ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony, Ocean View 7.2 Good 12 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View ![Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/4cdadb6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Balcony, Ocean View 7.2 Good 65 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table - 344 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 2 Double Beds, City View ![Standard Room, 2 Double Beds, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/ce1c5e10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.8 Good 61 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table LED TV - 344 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Club Room, 2 Double Beds, Balcony, Ocean View ![Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/cfa33f83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds, Balcony, Ocean View ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table - 366 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Lobby](https://images.trvl-media.com/lodging/72000000/71560000/71554900/71554881/7b9b3fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Cancun Airport Cancun - Pool - Free airport shuttle - Pet-friendly - Free WiFi 8.6 Excellent 2,667 reviews £121 includes taxes & fees 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Garden-Inn-Cancun-Airport.h71554881.Hotel-Information?chkin=2026-1-7&chkout=2026-1-8&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=bccb87fe-5753-4ee5-8e97-9a6a911a8f3b&top_cur=GBP) Ad ![2 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/19900/19878/750bd838_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Park Royal Cancun - 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All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 1,172 reviews £358 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Cancun-Hotels-The-Royal-Cancun-All-Villas-Resort-All-Inclusive.h18904781.Hotel-Information?chkin=2025-12-17&chkout=2025-12-18&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=bccb87fe-5753-4ee5-8e97-9a6a911a8f3b&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13474%2C-86.74527&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bVS-V0wtewAhnQvYJtCl8wHEnd8=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Cancun Convention Center \- 3 min walk \- 0.2 miles - Plaza Caracol Mall \- 5 min walk \- 0.3 miles - Gaviota Azul Beach \- 5 min walk \- 0.3 miles - Forum Beach \- 5 min walk \- 0.3 miles - Caracol Beach \- 6 min walk \- 0.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive #### Restaurants - ‪Hooters - ‬3 min walk - ‪Vips - ‬2 min walk - ‪Lobby Bar - ‬1 min walk - ‪Mandala - ‬3 min walk - ‪Coral Café - ‬2 min walk ## About this property ### Krystal Cancun Family-friendly resort near La Isla Shopping Mall Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. With amenities such as a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a facial, a body wrap and a body scrub at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground and a hair salon. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi. Other perks at this resort include: - An outdoor pool and a children's pool, along with sunloungers and a swim-up bar - Free self-parking and valet parking - Buffet breakfast (surcharge), babysitting (surcharge) and beach towels - Massage treatment rooms, wedding services and a vegetable garden - Guest reviews say great things about the beach locale, pool and helpful staff Room features All 502 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Other amenities include: - Children's books and childcare services - Recycling and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 42-inch LED TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and heating ### All-inclusive details All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages In-room minibar (some restrictions) Dining and beverage availability limited at one or more venues ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Land activities Fitness facilities ## Similar properties ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9460000/9450300/9450296/9a33b065.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Dream Cancun by GuruHotel Zona Hotelera - Pool - Spa - Parking included - Free WiFi 7.4 Good 1,011 reviews £93 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=9450296&PinnedHotelID=9450296&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/ec66966d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - 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9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=895806&PinnedHotelID=895806&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/495ab521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - On private beach - Pool - Spa - Parking included 7.6 Good 1,675 reviews £84 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![4 restaurants, breakfast, lunch served; local and international cuisine ](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/c190f9e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun All Inclusive Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,215 reviews £222 includes taxes & fees 4 Jan - 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Pool - Hot tub - Spa - Pet-friendly 8.4 Very good 1,031 reviews £184 includes taxes & fees 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=16746&PinnedHotelID=16746&HadPinnedHotel=true®ionId=-1&adults=2) ![Arcade](https://images.trvl-media.com/lodging/1000000/890000/888300/888269/0dc44130.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Flamingo Cancun - All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 7.0 Good 1,173 reviews £177 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=888269&PinnedHotelID=888269&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Free valet parking on site - Limited on-site parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children - 3 bars/lounges - 4 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mortero - Las Velas - Mediterraneo ### Things to do - Beach volleyball - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Outdoor pool - Playground - Sauna - Shopping - Steam room - TV in common areas - Yoga classes ### Family friendly - Children's books - Children's pool - Children's toys - Dining table - Free children's club - In-room babysitting - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - Lift (91 centimetre wide door) ### More - 4 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Heating - Iron/ironing board - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 005-007-000112/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cancun Krystal Krystal Cancun Krystal Hotel Krystal Hotel Cancun Krystal Cancun Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Hotel Nh Hotels Cancun Krystal Cancun Resort Krystal Resort Nh Hotels Cancun Krystal Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Resort Krystal Cancun Cancun Krystal Cancun Resort Cancun ## Frequently asked questions ### Does Krystal Cancun have a pool? ### How much does it cost to stay at Krystal Cancun? ### Is Krystal Cancun pet-friendly? ### How much is parking at Krystal Cancun? ### What time is check-in at Krystal Cancun? ### What time is check-out at Krystal Cancun? ### Are there all-inclusive benefits at Krystal Cancun? ### Where is Krystal Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Cancun Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 9.8 Location ### 7.8 Staff & service ### 7.8 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 577 8 - Good 340 6 - Okay 214 4 - Poor 128 2 - Terrible 170 ## Reviews ### 8/10 Good #### Ben 15 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great value for a really great if not the best beachfront location. Staff was great. Place is well kept and smells clean. Walking distance to nightlife, bars and restaurants. Room we stayed in was outdated, wear and tear on the mattress, tub drains slowly, wish there were more food options aside from local fare but this didn’t hamper our stay experience. We will stay again. ![](https://a.travel-assets.com/ugc/hotel-reviews/a5ed4116-d5e7-43d4-a1c1-c15675774b8f-1765818897250.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9751a735-fda8-4d33-9c57-91085874425e-1765818919967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/20f782d7-df0b-434c-a52d-64a23dcbdb07-1765818968019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ben Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Jeffery 4 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff members are always very professional, courteous and helpful. The hotel is located perfectly, with easy access to attractions in the hotel zone, and on a perfect stretch of beach ##### Jeffery Stayed 10 nights in Oct 2025 ### 10/10 Excellent #### Tejasvini 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Krystal was an amazing place to stay. They had all the amneties. Food was good. Staff was really noce. Our go to place for every future visit to cancun. ##### Tejasvini Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Ryan 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and beach ##### Ryan Stayed 5 nights in Sep 2025 ### 6/10 Okay #### JOSE 2 Dec 2025 Disliked: Property conditions & facilities The lobby looks good, but the rooms need to be remodeled, the hallway and the room smelled musty. The staff at the lobby were not that courteous, they were in a hurry. Not enough parking space, breakfast was not good at all. Good thing about it is that you have the beach a few steps away. ##### JOSE Stayed 1 night in Nov 2025 ### 6/10 Okay #### Laura 1 Dec 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Only 1 elevator. Room stunk really bad. You had to pay to use the TV. Bed was super hard. They said we had a free day use of an outdoor bed on the beach but no one knew where we could make the reservation so we were never able too. The nice thing was the beach. The cleaning ladies were really great too. ##### Laura Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### yedizeth 1 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is incredibly friendly ##### yedizeth Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Robert 1 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The perfect spot to get away… service is great. ![](https://a.travel-assets.com/ugc/hotel-reviews/2cb2a750-fdee-4ca6-9bda-4741d603a23c-1748805708621.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/35158229-fce5-4820-b2ae-464357b8a30a-1748805707755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robert Stayed 7 nights in May 2025 ### 10/10 Excellent #### Shantoni 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay. The best view to the beach ##### Shantoni Stayed 2 nights in May 2025 ### 10/10 Excellent #### Christopher 9 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location ##### Christopher Stayed 2 nights in Apr 2025 ### 8/10 Good #### Graeme 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful location and excellent service ##### Graeme Stayed 2 nights in May 2025 ### 10/10 Excellent #### Racquel 22 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating. ##### Racquel Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Robert 27 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I come here all the time it’s just in a great location!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/642a05c9-2437-45f1-ae99-0ec55b85f17f-1745722403201.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robert Stayed 7 nights in Apr 2025 ### 6/10 Okay #### Anthony 6 Jun 2025 Liked: Staff & service The restaurant wait staff was excellent. ##### Anthony Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Gregory 29 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Location, beachfront. Nice beach. ##### Gregory Stayed 2 nights in May 2025 ### 10/10 Excellent #### Yves 28 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location and Convenience A+ Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly. ##### Yves Stayed 4 nights in Jul 2025 ### 8/10 Good #### Haisan 16 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon. ##### Haisan Stayed 4 nights in May 2025 ### 8/10 Good #### Felicity 10 Jun 2025 Liked: Cleanliness, property conditions & facilities Great stay. The room was nice and accommodating. Beach was pretty and the people were helpful and kind. Nothing extraordinary, but it was good. ##### Felicity Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Maria del Refugio 18 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities Very dated, mattresses just plain dirty very stained, sheets were changed the same night we arrived, weird stains, no decoration, great view though, 2 elevators and only one working ##### Maria del Refugio Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Desiree 26 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities I definitely recommend this place to stay especially if you’re traveling with your little ones. You have the beach in front and different pools within the hotel. The area is very nice. Accesible to get around walking ##### Desiree Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### dan 6 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Short walk to all amenities, bars, restaurants, entertainment ##### dan Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Gloria 25 Jun 2025 Disliked: Amenities, property conditions & facilities This hotel is clean and has nice staff, but the rooms need to be modernized. ##### Gloria Stayed 2 nights in Jun 2025 ### 8/10 Good #### Manuel 31 Jul 2025 Liked: Staff & service The front desk staff very nice and polite. They suited all of our needs. However; the hotel is dated with a large case of differed maintenance. Needs a much needed face lift!! ![](https://a.travel-assets.com/ugc/hotel-reviews/54cb8ccf-0280-40d5-ab61-6ba3eaf7e175-1753947595706.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c556b66d-e116-450e-96d9-6f7763ee168a-1753947595662.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7cd351ad-6569-4893-a8b8-ed47a45bc27c-1753947595784.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Manuel Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Stephen 22 Jun 2025 Disliked: Amenities, property conditions & facilities Location was good. Rooms are a little more to be desired. Season was wrong for the sea grass. ##### Stephen Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Enrique 13 Sept 2025 Liked: Staff & service Disliked: Cleanliness We had a party of 12 all staying at the hotel. All but one couple had to change rooms. Loud music untill the very late hours. AC went out in two of the rooms in the middle of the night. The staff was helpful and friendly but the entire experience overall was a nightmare. ##### Enrique Stayed 3 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information)