Title: Krystal Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun Family-friendly fun on the beach, with outdoor pool ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/40e54a08.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Café](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/0e2c3c46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f09d449e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f3d7c22b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/42687a98.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience. 7.6 Good ## Popular amenities - - - - Spa - Bar - All-inclusive £122 includes taxes & fees 16 Dec - 17 Dec ## Room options ### Check availability for these dates Tonight [Dec 2 - Dec 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 3 - Dec 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Standard Room, 1 King Bed, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/59c062fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 7.4 Good 65 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV Blackout curtains - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/351d803f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Balcony, Ocean View 8.0 Very good 9 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV - 366 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e4615c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Ocean View 9.0 Wonderful 2 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Dining table - 431 sq ft - Ocean view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/2fd0e21c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 8.0 Very good 15 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Dining table LED TV Blackout curtains - 366 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/eb7702ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony, Ocean View 7.2 Good 11 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/4cdadb6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Balcony, Ocean View 7.2 Good 65 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table - 344 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Standard Room, 2 Double Beds, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/ce1c5e10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.6 Good 59 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table LED TV - 344 sq ft - City view - Sleeps 4 - 2 Double Beds ![Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/cfa33f83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds, Balcony, Ocean View ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table - 366 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Front of property](https://images.trvl-media.com/lodging/21000000/20060000/20051900/20051835/404657c7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Garza Blanca Resort & Spa Cancun - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13474%2C-86.74527&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bVS-V0wtewAhnQvYJtCl8wHEnd8=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Cancun Convention Center - 3 min walk - 0.2 miles - Plaza Caracol Mall - 5 min walk - 0.3 miles - Gaviota Azul Beach - 5 min walk - 0.3 miles - Forum Beach - 5 min walk - 0.3 miles - Caracol Beach - 6 min walk - 0.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive #### Restaurants - ‪Hooters - ‬3 min walk - ‪Lobby Bar - ‬1 min walk - ‪Vips - ‬2 min walk - ‪Coral Café - ‬2 min walk - ‪Mediterraneo - ‬1 min walk ## About this property ### Krystal Cancun Family-friendly resort near La Isla Shopping Mall Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. With amenities such as a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a body wrap, aromatherapy and a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground and a hair salon. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi. Other perks at this resort include: - An outdoor pool and a children's pool, along with sunloungers and a swim-up bar - Free self-parking and valet parking - Buffet breakfast (surcharge), babysitting (surcharge) and a 24-hour front desk - Beach towels, 5 meeting rooms and ATM/banking services - Guest reviews say great things about the beach locale, pool and helpful staff Room features All 502 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Other amenities include: - Children's books and childcare services - Recycling and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 42-inch LED TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and heating ### All-inclusive details All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages In-room minibar (some restrictions) Dining and beverage availability limited at one or more venues ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Land activities Fitness facilities ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/ec66966d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.0 Very good 2,085 reviews £143 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=571397&PinnedHotelID=571397&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - 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18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=888269&PinnedHotelID=888269&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Free valet parking on site - Limited on-site parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children - 3 bars/lounges - 4 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mortero - Las Velas - Mediterraneo ### Things to do - Beach volleyball - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Outdoor pool - Playground - Sauna - Shopping - Steam room - TV in common areas - Yoga classes ### Family friendly - Children's books - Children's pool - Children's toys - Dining table - Free children's club - In-room babysitting - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - Lift (91 centimetre wide door) ### More - 4 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Heating - Iron/ironing board - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 005-007-000112/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cancun Krystal Krystal Cancun Krystal Hotel Krystal Hotel Cancun Krystal Cancun Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Hotel Nh Hotels Cancun Krystal Cancun Resort Krystal Resort Nh Hotels Cancun Krystal Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Resort Krystal Cancun Cancun Krystal Cancun Resort Cancun ## Frequently asked questions ### Does Krystal Cancun have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Krystal Cancun? > As of 2 Dec 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on 16 Dec 2025 start from £122.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Cancun-Hotels-Krystal-Cancun.h23809.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Krystal Cancun pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Krystal Cancun? > Self-parking and valet parking are free at this property. ### What time is check-in at Krystal Cancun? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Krystal Cancun? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Are there all-inclusive benefits at Krystal Cancun? > Some rate plans available at this property are all-inclusive. ### Where is Krystal Cancun located? > Located in Zona Hotelera, this beachfront resort is connected to the convention centre, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Krystal Cancun Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 582 8 - Good 336 6 - Okay 215 4 - Poor 130 2 - Terrible 173 ### 7.8/10 Cleanliness ### 7.8/10 Staff & service ### 7.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Jeffery 4 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff members are always very professional, courteous and helpful. The hotel is located perfectly, with easy access to attractions in the hotel zone, and on a perfect stretch of beach ##### Jeffery Stayed 10 nights in Oct 2025 ### 10/10 Excellent #### Rafael 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Resort with amazing views of the ocean. ##### Rafael Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### juana 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really enjoyed everything from this hotel ##### juana Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Tejasvini 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Krystal was an amazing place to stay. They had all the amneties. Food was good. Staff was really noce. Our go to place for every future visit to cancun. ##### Tejasvini Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Ryan 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and beach ##### Ryan Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Isaac 18 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its close to downtown areas ##### Isaac Stayed 4 nights in Sep 2025 ### 8/10 Good #### SAAD 1 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room needs to be upgraded. Cabinet door keeps open. Elevator to our room is out of order so we used the stairs all the time Breakfast was excellent and no issues with most of the other things ![](https://a.travel-assets.com/ugc/hotel-reviews/d2847e53-7dcc-4641-98a8-18283cc38d67-1764599667042.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0d6eeefe-03e7-46e7-9173-79c7e5106fcd-1764599668161.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ee8eccd4-9e94-441f-bb28-7552a6c1ab5d-1764599667419.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/78615cdc-fac3-454f-a3d6-9e9355765454-1764599663877.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### SAAD Stayed 5 nights in Nov 2025 ### 6/10 Okay #### Laura 1 Dec 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Only 1 elevator. Room stunk really bad. You had to pay to use the TV. Bed was super hard. They said we had a free day use of an outdoor bed on the beach but no one knew where we could make the reservation so we were never able too. The nice thing was the beach. The cleaning ladies were really great too. ##### Laura Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### P 15 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Walking distance from restaurant, markets, clubs. Hotel staff is great, food was good, overall strongly recommend ##### P Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### yedizeth 1 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is incredibly friendly ##### yedizeth Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Hicham 7 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### Hicham Stayed 2 nights in Jun 2025 ### 8/10 Good #### Gerardo 22 Oct 2025 Liked: Cleanliness Good ##### Gerardo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Erick 13 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Right at the peak of the hotel area the view of the ocean is unbeatable. Also its just a short 6 minute walk to the club area. ##### Erick Stayed 3 nights in Jul 2025 ### 8/10 Good #### Jason 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beach is BEAUTIFUL ##### Jason Stayed 7 nights in Jul 2025 ### 8/10 Good #### Baltazar 12 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### Baltazar Stayed 4 nights in Oct 2025 ### 4/10 Poor #### Kathleen 30 Nov 2025 Disliked: Property conditions & facilities The room smelled of mold. We asked for a room change but they only gave us an air cleaning machine. We had to keep the AC on high all the tine and it was very cold. The TV didn’t work- although we had the techician there theee times he couldn’t get a signal. ##### Kathleen Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Robert 1 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The perfect spot to get away… service is great. ![](https://a.travel-assets.com/ugc/hotel-reviews/2cb2a750-fdee-4ca6-9bda-4741d603a23c-1748805708621.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/35158229-fce5-4820-b2ae-464357b8a30a-1748805707755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robert Stayed 7 nights in May 2025 ### 6/10 Okay #### adolfo 23 Oct 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Need to upgrade bathroom in room mold on shower door area ##### adolfo Stayed 11 nights in Sep 2025 ### 10/10 Excellent #### Mario 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love this hotel ##### Mario Stayed 5 nights in May 2025 ### 10/10 Excellent #### Shantoni 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay. The best view to the beach ##### Shantoni Stayed 2 nights in May 2025 ### 8/10 Good #### De Amor 16 Jul 2025 Liked: Cleanliness, amenities The property was close to all the nightlife market place and Starbucks. Convenient to the bus transportation and the Ferry to Isla Las Muejeres. Friendly staff and clean room. ![](https://a.travel-assets.com/ugc/hotel-reviews/c4d69aac-5f41-4183-801b-83a2c2339c1e-1752624943415.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e057c323-611b-40f4-968f-b35d9b8747ee-1752624943289.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5554d6cd-3be1-4a68-88fe-5c11039e377a-1752624943307.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### De Amor Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Christopher 9 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location ##### Christopher Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Socorro 2 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do go here Awful place to stay ##### Socorro Stayed 5 nights in Jul 2025 ### 8/10 Good #### Graeme 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful location and excellent service ##### Graeme Stayed 2 nights in May 2025 ### 6/10 Okay #### Pradtana 11 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities Overall is ok ##### Pradtana Stayed 6 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - 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