Title: Krystal Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=23809&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun Krystal Cancun welcomes families to its beachfront location for Mexican cuisine, shopping, poolside relaxation, and rejuvenating spa treatments. ## Photo gallery for Krystal Cancun ![Poolside bar - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/c525e89b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool loungers - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e01461e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/5b1c1c67.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Café - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/0e2c3c46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f7483121.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience. ## Reviews 7.6 Good ## Popular amenities - Hot tub - All-inclusive - Spa - Parking included - Free Wi-Fi £166 includes taxes & fees 1 Feb - 2 Feb ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Standard Room, 1 King Bed, City View ![Standard Room, 1 King Bed, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/59c062fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 7.2 Good 70 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV Blackout curtains - 344 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Club Room, 1 King Bed, Balcony, Ocean View ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/351d803f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Balcony, Ocean View 8.0 Very good 9 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV - 366 sq ft - Ocean view - Sleeps 3 - 1 King Bed ### View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View ![Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e4615c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Ocean View 9.0 Wonderful 2 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Dining table - 431 sq ft - Ocean view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/2fd0e21c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 8.0 Very good 15 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Heating Connecting rooms available Dining table LED TV Blackout curtains - 366 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View ![Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/eb7702ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony, Ocean View 7.6 Good 14 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View ![Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/4cdadb6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Balcony, Ocean View 7.2 Good 66 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table - 344 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 2 Double Beds, City View ![Standard Room, 2 Double Beds, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/ce1c5e10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.8 Good 62 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table LED TV - 344 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Club Room, 2 Double Beds, Balcony, Ocean View ![Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/cfa33f83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds, Balcony, Ocean View ### Highlights Balcony or patio Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table - 366 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102580000/102572400/102572365/4bb5366f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort Cancun - All Inclusive Cancun - Pool - Breakfast included - All-inclusive - Spa 8.4 Very good 820 reviews £443 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Cancun-Hotels-AVA-Resort-Cancun.h102572365.Hotel-Information?chkin=2026-1-17&chkout=2026-1-18&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=5a6acc63-2ee8-4dc3-bb21-8943dd072fe3&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/21000000/20060000/20051900/20051835/cf403c9e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Garza Blanca Resort & Spa Cancun - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information) ## About the area Located on the beach, Krystal Cancun is in Zona Hotelera neighbourhood and is connected to the convention centre. La Isla Shopping Mall and Plaza Las Americas are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Aquaworld and El Rey Ruins are two other places to visit that come recommended. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) [View more Resorts in Cancun](https://www.expedia.co.uk/Cancun-Hotel-Resorts.d179995-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13470%2C-86.74500&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bcEpCMsQkCeM9bgGUL6oqXdA5S8=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - Cancun Convention Center \- 3 min walk \- 0.2 miles - Plaza Caracol Mall \- 5 min walk \- 0.3 miles - Gaviota Azul Beach \- 5 min walk \- 0.3 miles - Forum Beach \- 5 min walk \- 0.3 miles - Caracol Beach \- 6 min walk \- 0.4 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive ### Restaurants - ‪Hooters - ‬3 min walk - ‪Mandala - ‬3 min walk - ‪Vips - ‬2 min walk - ‪Lobby Bar - ‬1 min walk - ‪Mediterraneo - ‬1 min walk ## About this property ### Krystal Cancun Family-friendly resort near La Isla Shopping Mall Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. With amenities such as a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in aromatherapy, a massage and a body scrub at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground and a hair salon. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi. Other perks at this resort include: - An outdoor pool and a children's pool, along with sunloungers and a swim-up bar - Free self-parking and valet parking - Buffet breakfast (surcharge), babysitting (surcharge) and 5 meeting rooms - A 24-hour front desk, beach umbrellas and beach towels - Guest reviews say great things about the beach locale, pool and helpful staff Room features All 502 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Other amenities include: - Children's books and childcare services - Recycling and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 42-inch LED TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and heating ### All-inclusive details All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages In-room minibar (some restrictions) Dining and beverage availability limited at one or more venues ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Land activities Fitness facilities ## Similar properties ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9460000/9450300/9450296/9a33b065.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Dream Cancun by GuruHotel Zona Hotelera - Pool - Spa - Parking included - Free Wi-Fi 7.4 Good 1,041 reviews £129 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=9450296&PinnedHotelID=9450296&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/ec66966d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - 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30 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/f67ce6b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,788 reviews £124 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/20000/16800/16746/bad876ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Cancun Villas Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.4 Very good 1,049 reviews £166 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=16746&PinnedHotelID=16746&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/b73026f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Grand Cancun All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids’ pool 7.4 Good 1,000 reviews £272 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Free valet parking on site - Limited on-site valet and self parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children - 3 bars/lounges - 4 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mortero - Las Velas - Mediterraneo ### Things to do - Beach volleyball - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Outdoor pool - Playground - Sauna - Shopping - Steam room - TV in common areas - Yoga classes ### Family friendly - Children's books - Children's pool - Children's toys - Dining table - Free children's club - In-room babysitting - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - Lift (91 centimetre wide door) ### More - 4 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Heating - Iron/ironing board - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 82.36 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 005-007-000112/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cancun Krystal Krystal Cancun Krystal Hotel Krystal Hotel Cancun Krystal Cancun Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Hotel Nh Hotels Cancun Krystal Cancun Resort Krystal Resort Nh Hotels Cancun Krystal Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Resort Krystal Cancun Cancun Krystal Cancun Resort Cancun ## Frequently asked questions ### Does Krystal Cancun have a pool? ### How much does it cost to stay at Krystal Cancun? ### Is Krystal Cancun pet-friendly? ### How much is parking at Krystal Cancun? ### What time is check-in at Krystal Cancun? ### What time is check-out at Krystal Cancun? ### Are there all-inclusive benefits at Krystal Cancun? ### Where is Krystal Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Cancun Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 9.8 Location ### 7.8 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 595 8 - Good 340 6 - Okay 219 4 - Poor 132 2 - Terrible 168 ## Reviews ### 10/10 Excellent #### MAXINE R 29 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities The access to beach/ocean makes this place worth every dime. ##### MAXINE R Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Daniel L 3 Jan 2026 Liked: Cleanliness, property conditions & facilities Clean room, staff was nice, amenities was nice, beach & pool area was beautiful. The ocean was beautiful ![](https://a.travel-assets.com/ugc/hotel-reviews/cc71f166-32a0-4603-abe5-60093eb897fe-1767472105381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e0f88cca-1dfc-41d1-be28-ad61de76b2db-1767472113603.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f762df6a-7329-4e0a-abbb-69281427e8bc-1767472121433.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fb40e527-72fd-4023-91a1-51fe598b0f4e-1767472125828.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel L Stayed 7 nights in Dec 2025 ### 8/10 Good #### Ricardo 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room had a good size and was clean. The best feature of the hotel was the pool/beach. the location of the hotel is perfect. The bar team at the pool is very polite and make great drinks. The buffet for breakfast or dinner was the weak point of our experience. ##### Ricardo Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### maritza 29 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff where very helpful and allowed us to get our food and drink wrist bands before are room was ready as we where there 5 hrs before check in time so we could start relaxing. Overall a very pleasant experience ![](https://a.travel-assets.com/ugc/hotel-reviews/b977f302-0fc2-4342-ab05-5dd353fbbde6-1766967668560.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8cb4c4c6-1233-44a0-a850-1a2d49e77e7f-1766967672335.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3cc59a97-4412-4b9c-888e-d3e036845105-1766967673226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### maritza Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### MIGUEL ANGEL 24 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities \-Clean room -Great friendly staff -Gym has everything you need for a good workout could use a little more equipment but overall not bad. -the mediterráneo restaurante amazing!!!!!!!! -and ofcourse the beach ![](https://a.travel-assets.com/ugc/hotel-reviews/503154fd-82bf-41a8-83de-b315ac955143-1766580307539.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b70fe061-05be-44e8-82e7-ff8df50707d9-1766580309767.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5d2e1ee6-db91-4aaa-a902-6d9118f03a53-1766580309553.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/118fb816-7170-4af7-addd-546ea27f3f4e-1766580309880.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MIGUEL ANGEL Stayed 4 nights in Dec 2025 ### 6/10 Okay #### Mark 9 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The beach and staff are perfect but the late night noise is too much. Loud parties and music do not make for restful sleep. ##### Mark Stayed 6 nights in Jan 2026 ### 8/10 Good #### Ben 15 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great value for a really great if not the best beachfront location. Staff was great. Place is well kept and smells clean. Walking distance to nightlife, bars and restaurants. Room we stayed in was outdated, wear and tear on the mattress, tub drains slowly, wish there were more food options aside from local fare but this didn’t hamper our stay experience. We will stay again. ![](https://a.travel-assets.com/ugc/hotel-reviews/a5ed4116-d5e7-43d4-a1c1-c15675774b8f-1765818897250.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9751a735-fda8-4d33-9c57-91085874425e-1765818919967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/20f782d7-df0b-434c-a52d-64a23dcbdb07-1765818968019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ben Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Jeffery 4 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff members are always very professional, courteous and helpful. The hotel is located perfectly, with easy access to attractions in the hotel zone, and on a perfect stretch of beach ##### Jeffery Stayed 10 nights in Oct 2025 ### 10/10 Excellent #### Tejasvini 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Krystal was an amazing place to stay. They had all the amneties. Food was good. Staff was really noce. Our go to place for every future visit to cancun. ##### Tejasvini Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Ryan 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and beach ##### Ryan Stayed 5 nights in Sep 2025 ### 8/10 Good #### Karen 8 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location, walkable to Senior Frogs side. The beach and pool are absolutely beautiful. I appreciated that there were plenty of open chairs to sit around the pool. The room which was a deluxe ocean view room, needed updates. Also, beds were hard and pillows were hard and lumpy, so it was not very comfortable sleeping. We chose the all-inclusive option and at the end of every meal, the waiter brought us a folio with a detailed bill reflecting total of zero dollars due. We tried to leave a tip on a line for Service on the copy that we sign, but a waiter told us that we needed to tip in cash or credit card. I found that confusing and unsure of if we could add a tip or not. Good enough place for the price. ![View from second floor deluxe ocean view room](https://a.travel-assets.com/ugc/hotel-reviews/1566243a-45e3-4750-9c55-b6160af1d28a-1767830411591.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hotel lobby ](https://a.travel-assets.com/ugc/hotel-reviews/23ef2cda-49b5-4c0f-afb1-8461b266524e-1767830411841.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Karen Stayed 2 nights in Jan 2026 ### 6/10 Okay #### JOSE 2 Dec 2025 Disliked: Property conditions & facilities The lobby looks good, but the rooms need to be remodeled, the hallway and the room smelled musty. The staff at the lobby were not that courteous, they were in a hurry. Not enough parking space, breakfast was not good at all. Good thing about it is that you have the beach a few steps away. ##### JOSE Stayed 1 night in Nov 2025 ### 6/10 Okay #### Laura 1 Dec 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Only 1 elevator. Room stunk really bad. You had to pay to use the TV. Bed was super hard. They said we had a free day use of an outdoor bed on the beach but no one knew where we could make the reservation so we were never able too. The nice thing was the beach. The cleaning ladies were really great too. ##### Laura Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### yedizeth 1 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is incredibly friendly ##### yedizeth Stayed 3 nights in Jul 2025 ### 4/10 Poor #### Suzanne 12 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities Horrible!!! The food was had no taste, the alcohol was watered down and any they of fruit juice was water with coloring (orange water, apple water), the service was bad, rooms are old, did not clean the bathroom left trash in the room only made the bed. When staff didn’t want to help they pretended they didn’t speak English. Room on my floor was under construction so there was noise in the early morning and then noise at night from the room next door, door slamming, someone vomiting, laughing and loud talking in the balcony in the 2am- 5am. I must say however that the outside, lobby, pool and beach were very beautiful and the rooms on the higher floors have a beautiful ocean view especially at sunset and sunrise off the ocean. ##### Suzanne Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Robert 1 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The perfect spot to get away… service is great. ![](https://a.travel-assets.com/ugc/hotel-reviews/2cb2a750-fdee-4ca6-9bda-4741d603a23c-1748805708621.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/35158229-fce5-4820-b2ae-464357b8a30a-1748805707755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robert Stayed 7 nights in May 2025 ### 10/10 Excellent #### Shantoni 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay. The best view to the beach ##### Shantoni Stayed 2 nights in May 2025 ### 6/10 Okay #### Lakshmi 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities We had a terrible experience with one of the front desk employees when we checked in. After almost an hour of checking in 4 rooms for 12 people, he had given us the wrong room. We had double all rooms and he had confirmed that they matched our booking. When we went back to check he was very dismissive saying it’s based on availability and lied when I called for supervisor saying he checked with me that he would give a different room. His supervisor was kind enough to give us the room matching our booking. But after a long travel, this exchange was very tiring and frustrating. He didn’t even apologize for the incorrect room allotment and behaving so rudely with us. The supervisor apologized on his behalf. Rest of the stay was great. Rooms were clean and spacious. We had booked ocean front rooms so it was beautiful. There were some minor issues like mirror missing in the room outside of bathroom or bathroom exhaust not working etc. Location, other staff, food was all great. We had a great time for the rest of the duration. ##### Lakshmi Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Racquel 22 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating. ##### Racquel Stayed 5 nights in Jun 2025 ### 6/10 Okay #### Anthony 6 Jun 2025 Liked: Staff & service The restaurant wait staff was excellent. ##### Anthony Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Yves 28 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location and Convenience A+ Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly. ##### Yves Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Gregory 29 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Location, beachfront. Nice beach. ##### Gregory Stayed 2 nights in May 2025 ### 8/10 Good #### Haisan 16 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon. ##### Haisan Stayed 4 nights in May 2025 ### 6/10 Okay #### Maria del Refugio 18 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities Very dated, mattresses just plain dirty very stained, sheets were changed the same night we arrived, weird stains, no decoration, great view though, 2 elevators and only one working ##### Maria del Refugio Stayed 4 nights in Sep 2025 ### 8/10 Good #### Felicity 10 Jun 2025 Liked: Cleanliness, property conditions & facilities Great stay. The room was nice and accommodating. Beach was pretty and the people were helpful and kind. Nothing extraordinary, but it was good. ##### Felicity Stayed 3 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) ---