Title: Krystal Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=23809&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun Krystal Cancun welcomes families to its beachfront location for Mexican cuisine, shopping, poolside relaxation, and rejuvenating spa treatments. ## Photo gallery for Krystal Cancun ![Poolside bar - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/c525e89b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f7483121.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, pool loungers - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e01461e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/5b1c1c67.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 restaurants, breakfast, lunch, dinner served; Mexican cuisine - Krystal Cancun (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/271f5fbb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience. ## Reviews 7.6 Good ## Popular amenities - Hot tub - Spa - Parking included - Free Wi-Fi £206 includes taxes & fees 23 Mar - 24 Mar ## Room options ### Check availability for these dates Tonight [Mar 22 - Mar 23](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 23 - Mar 24](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Standard Room, 1 King Bed, City View ![Standard Room, 1 King Bed, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/59c062fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 7.2 Good 75 reviews - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Club Room, 1 King Bed, Balcony, Ocean View ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/351d803f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Balcony, Ocean View 8.0 Very good 9 reviews - Ocean view - 366 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View ![Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e4615c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Ocean View 9.0 Wonderful 2 reviews - Ocean view - 431 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/2fd0e21c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 8.0 Very good 15 reviews - Ocean view - 366 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View ![Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/eb7702ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony, Ocean View 7.2 Good 20 reviews - Ocean view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View ![Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/4cdadb6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Balcony, Ocean View 7.4 Good 69 reviews - Ocean view - 344 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 2 Double Beds, City View ![Standard Room, 2 Double Beds, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/ce1c5e10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.8 Good 68 reviews - City view - 344 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Club Room, 2 Double Beds, Balcony, Ocean View ![Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/cfa33f83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds, Balcony, Ocean View - Ocean view - 366 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![On the beach, sun-loungers, beach umbrellas, beach massages](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids’ pool 8.6 Excellent 2,822 reviews £112 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=dd8bbbf8-9ef7-4244-9946-dc98aeb267e1&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6210000/6209300/6209261/780554c0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Cancun Zona Hotelera - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information) ## About the area Located on the beach, Krystal Cancun is in Zona Hotelera neighbourhood and is connected to the convention centre. La Isla Shopping Mall and Plaza Las Americas are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Aquaworld and El Rey Ruins are two other places to visit that come recommended. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) [View more Resorts in Cancun](https://www.expedia.co.uk/Cancun-Hotel-Resorts.d179995-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13470%2C-86.74500&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bcEpCMsQkCeM9bgGUL6oqXdA5S8=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - ![Gaviota Azul Beach which includes swimming, general coastal views and tropical scenes](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 3 min walk \- 0.2 miles - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 6 min walk \- 0.4 miles - ![Cancun sunset #green ](https://images.trvl-media.com/place/179995/56f2f067-89b1-4e9b-a6c3-73ef1d592370.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Caracol Beach 8 min walk \- 0.5 miles - UltraMar Ferry Terminal 5 min walk \- 0.3 miles - Cancun Convention Center 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 27 min drive ### Restaurants - Mandala 3 min walk - Hooters 3 min walk - Vips 2 min walk - Lobby Bar 1 min walk - Mediterraneo 1 min walk ## About this property ### Krystal Cancun Family-friendly resort near La Isla Shopping Mall Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. With amenities such as a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a manicure/pedicure, a body scrub and a body wrap at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a hair salon and dry cleaning/laundry services. In addition to car hire on-site and 3 bars, guests can connect to free in-room WiFi. Other perks at this resort include: - An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar - Free self-parking and valet parking - Buffet breakfast (surcharge), babysitting (surcharge) and ATM/banking services - A vegetable garden, wedding services and a lift - Guest reviews say great things about the beach locale, pool and helpful staff Room features All 502 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Other amenities include: - Children's books and childcare services - Recycling and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 42-inch LED TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and heating ### All-inclusive details All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages In-room minibar (some restrictions) Dining and beverage availability limited at one or more venues ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Land activities Fitness facilities ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/ec66966d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - Pool - Spa - All-inclusive - Kids’ pool 8.0 Very good 2,457 reviews £203 includes taxes & fees 23 Mar - 24 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=571397&PinnedHotelID=571397&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun-loungers, beach umbrellas, beach massages](https://images.trvl-media.com/lodging/1000000/10000/100/100/ea1faa2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - 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Free self parking on site - Free valet parking on site - Limited on-site valet and self parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children - 3 bars/lounges - 5 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mortero - Fisheria - Las Velas - Mediterraneo ### Things to do - Beach volleyball - Billiards/pool table - Children's pool - Free children's club - Full-service spa - Games - Health club - Hot tub - Outdoor pool - Sauna - Shopping - Steam room - TV in common areas - Yoga classes ### Family friendly - Children's books - Children's pool - Children's toys - Dining table - Free children's club - In-room babysitting - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Pool umbrellas - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - Lift (91 centimetre wide door) ### More - 4 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Heating - Iron/ironing board - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 005-007-000112/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cancun Krystal Krystal Cancun Krystal Hotel Krystal Hotel Cancun Krystal Cancun Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Hotel Nh Hotels Cancun Krystal Cancun Resort Krystal Resort Nh Hotels Cancun Krystal Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Resort Krystal Cancun Cancun Krystal Cancun Resort Cancun ## Frequently asked questions ### Does Krystal Cancun have a pool? ### How much does it cost to stay at Krystal Cancun? ### Is Krystal Cancun pet-friendly? ### How much is parking at Krystal Cancun? ### What time is check-in at Krystal Cancun? ### What time is check-out at Krystal Cancun? ### Are there all-inclusive benefits at Krystal Cancun? ### Where is Krystal Cancun located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Cancun Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.6 Amenities ### 7.8 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 639 8 - Good 344 6 - Okay 227 4 - Poor 139 2 - Terrible 165 ## Reviews Verified ### 10/10 Excellent #### Cristian 30 Jan 2026 Liked: Cleanliness, property conditions & facilities Clean room, friendly staff, we loved the buffet. Location is great. Our whole family completely enjoyed vacations. ![](https://a.travel-assets.com/ugc/hotel-reviews/637841e3-27c3-4d6a-a696-562b6bf5fa84-1769733828113.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cristian Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### HIEN 3 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Did not use airport shuttle. Breakfast is great! ##### HIEN Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Ricardo 17 Jan 2026 Liked: Amenities Staff was super nice ##### Ricardo Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Steven 6 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room. Friendly staff. Great location. Good experience with Expedia and Krystal hotel. Highly recommend ##### Steven Stayed 3 nights in Feb 2026 Verified ### 8/10 Good #### Shantel 25 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The amenities were great and the staff was amazing. The only opportunity for improvement would be the dinner options, which I’d rate a 5/10. ![](https://a.travel-assets.com/ugc/hotel-reviews/805b8202-5ae2-431d-ac62-d13986190669-1769346724553.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Shantel Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### MAXINE R 29 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities The access to beach/ocean makes this place worth every dime. ##### MAXINE R Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Daniel L 3 Jan 2026 Liked: Cleanliness, property conditions & facilities Clean room, staff was nice, amenities was nice, beach & pool area was beautiful. The ocean was beautiful ![](https://a.travel-assets.com/ugc/hotel-reviews/cc71f166-32a0-4603-abe5-60093eb897fe-1767472105381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e0f88cca-1dfc-41d1-be28-ad61de76b2db-1767472113603.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f762df6a-7329-4e0a-abbb-69281427e8bc-1767472121433.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fb40e527-72fd-4023-91a1-51fe598b0f4e-1767472125828.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel L Stayed 7 nights in Dec 2025 Verified ### 8/10 Good #### Stacy 2 Mar 2026 Liked: Staff & service PROS: Ocean view with balcony was fantastic, beach was wonderful!! CONS: Bed and pillows a bit hard for my liking. Cleanliness could have been better, dispensers out of body wash and lotion. ##### Stacy Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Chris Joseph 22 Jan 2026 Liked: Cleanliness, property conditions & facilities Rooms and resort were very clean. Staff were amazing. Especially Carlos our waiter on the beach. Could use some bacon or sausage for breakfast. ##### Chris Joseph Stayed 8 nights in Jan 2026 Verified ### 8/10 Good #### Hongyan 4 Mar 2026 Liked: Cleanliness, staff & service, amenities I ordered ocean view room. The room facilities are quite old. The shower head and faucet were loose, and the drainage in the bathtub and sink was very slow. The balcony door was rusty and difficult to open. The bed was very comfortable and the location is good. The bed was definitely the best part of the stay. ##### Hongyan Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Vivian 9 Feb 2026 Liked: Cleanliness, property conditions & facilities Very clean room ##### Vivian Stayed 1 night in Feb 2026 Verified ### 8/10 Good #### MARITZA 27 Jan 2026 Liked: Cleanliness, amenities Staff is super amazing, the event staff we're so entertaining and fun. Rooms need a little updating but I had the club king room ocean view suite and due to my view made it 100 times better. Food is okay. Mediterano restaurant and Velas was good ![](https://a.travel-assets.com/ugc/hotel-reviews/e6594679-eb67-4462-ac7c-e2b86667c99f-1769472626702.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6906b658-812d-4b8c-a20c-dbb8ff60c46e-1769472627233.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6380ff7a-619d-41ab-b473-55bffdcd4a38-1769472626813.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5daea37e-675a-436b-8631-bc30192e8d65-1769472626638.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MARITZA Stayed 4 nights in Jan 2026 Verified ### 8/10 Good #### Sandra 30 Oct 2025 Liked: Cleanliness, staff & service The location is great, the staff was amazing very kind and attentive! ##### Sandra Stayed 4 nights in Oct 2025 Verified ### 8/10 Good #### Ricardo 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room had a good size and was clean. The best feature of the hotel was the pool/beach. the location of the hotel is perfect. The bar team at the pool is very polite and make great drinks. The buffet for breakfast or dinner was the weak point of our experience. ##### Ricardo Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### HIEN 4 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Did not use airport shuttle. Everything was perfect except air conditioner in room made loud rumbling sound for 4 minutes each, then shut off and would return every 15 minutes keep us up most of the night. Please fix it. Other than that the hotel was clean, very central and with very attentive staffs. Breakfast was the best, lunch and dinner were average. ##### HIEN Stayed 3 nights in Mar 2026 Verified ### 8/10 Good #### Denise 25 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were great. Clean hotel ##### Denise Stayed 9 nights in Nov 2025 Verified ### 6/10 Okay #### Hassan 15 Jan 2026 Elevator half broken during the entire stay. Room aged but okay. Breakfast was very good. ##### Hassan Stayed 5 nights in Jan 2026 Verified ### 10/10 Excellent #### maritza 29 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff where very helpful and allowed us to get our food and drink wrist bands before are room was ready as we where there 5 hrs before check in time so we could start relaxing. Overall a very pleasant experience ![](https://a.travel-assets.com/ugc/hotel-reviews/b977f302-0fc2-4342-ab05-5dd353fbbde6-1766967668560.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8cb4c4c6-1233-44a0-a850-1a2d49e77e7f-1766967672335.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3cc59a97-4412-4b9c-888e-d3e036845105-1766967673226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### maritza Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### MIGUEL ANGEL 24 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities \-Clean room -Great friendly staff -Gym has everything you need for a good workout could use a little more equipment but overall not bad. -the mediterráneo restaurante amazing!!!!!!!! -and ofcourse the beach ![](https://a.travel-assets.com/ugc/hotel-reviews/503154fd-82bf-41a8-83de-b315ac955143-1766580307539.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b70fe061-05be-44e8-82e7-ff8df50707d9-1766580309767.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5d2e1ee6-db91-4aaa-a902-6d9118f03a53-1766580309553.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/118fb816-7170-4af7-addd-546ea27f3f4e-1766580309880.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MIGUEL ANGEL Stayed 4 nights in Dec 2025 Verified ### 8/10 Good #### Billy 27 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities We had a wonderful stay and would have given 5 stars but were frustrated by the constant pester for time share tours as well as check in was long and frustrating. We didn’t like having to have a bracelet on 24/7 as it was hard plastic and not comfortable. The room was lovely, the food was fabulous, the ocean was amazing as well as the pool! ##### Billy Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Jeffery 4 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff members are always very professional, courteous and helpful. The hotel is located perfectly, with easy access to attractions in the hotel zone, and on a perfect stretch of beach ##### Jeffery Stayed 10 nights in Oct 2025 Verified ### 8/10 Good #### Ben 15 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great value for a really great if not the best beachfront location. Staff was great. Place is well kept and smells clean. Walking distance to nightlife, bars and restaurants. Room we stayed in was outdated, wear and tear on the mattress, tub drains slowly, wish there were more food options aside from local fare but this didn’t hamper our stay experience. We will stay again. ![](https://a.travel-assets.com/ugc/hotel-reviews/a5ed4116-d5e7-43d4-a1c1-c15675774b8f-1765818897250.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9751a735-fda8-4d33-9c57-91085874425e-1765818919967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/20f782d7-df0b-434c-a52d-64a23dcbdb07-1765818968019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ben Stayed 3 nights in Dec 2025 Verified ### 6/10 Okay #### Mark 9 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The beach and staff are perfect but the late night noise is too much. Loud parties and music do not make for restful sleep. ##### Mark Stayed 6 nights in Jan 2026 Verified ### 10/10 Excellent #### Tejasvini 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Krystal was an amazing place to stay. They had all the amneties. Food was good. Staff was really noce. Our go to place for every future visit to cancun. ##### Tejasvini Stayed 4 nights in Oct 2025 Verified ### 10/10 Excellent #### Ryan 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and beach ##### Ryan Stayed 5 nights in Sep 2025 ### Expedia's Latest Trends ### Hotels > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Exotic Resort in Mexico with private plunge pool!!](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Exotic-Resort-In-Mexico-With-Private-Plunge-Pool.h90950784.Hotel-Information) > - [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > - [Nílu Isla Mujeres by Selina](https://www.expedia.co.uk/Cancun-Hotels-Selina-Pok-Na-Isla-Mujeres.h45880447.Hotel-Information) > - 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