Title: Krystal Cancun Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun Family-friendly resort connected to the convention centre in Cancun with 4 restaurants ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/40e54a08.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/42687a98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f09d449e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f3d7c22b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Café](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/0e2c3c46.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience. 7.6 Good ## Popular amenities - - - - Spa - Bar - All-inclusive £139 includes taxes & fees 1 Dec - 2 Dec ## Room options ### Check availability for these dates Tonight [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 4 - Nov 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Standard Room, 1 King Bed, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/59c062fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 7.4 Good 64 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV Blackout curtains - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/351d803f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Balcony, Ocean View 8.0 Very good 9 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV - 366 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e4615c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Ocean View 9.0 Wonderful 2 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Dining table - 431 sq ft - Ocean view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/2fd0e21c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 8.0 Very good 15 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Dining table LED TV Blackout curtains - 366 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/eb7702ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony, Ocean View ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cots/infant beds Dining table LED TV - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/4cdadb6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Balcony, Ocean View 7.2 Good 64 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table - 344 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Standard Room, 2 Double Beds, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/ce1c5e10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.6 Good 59 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table LED TV - 344 sq ft - City view - Sleeps 4 - 2 Double Beds ![Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/cfa33f83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds, Balcony, Ocean View ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cots/infant beds Dining table - 366 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![4 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,357 reviews £93 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-11-13&chkout=2025-11-14&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=76cf0a41-c3cb-4fcb-873d-db36dd213a4c&top_cur=GBP) Ad ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/58000000/57180000/57171900/57171807/e9d49445.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun, an All-Inclusive Resort Cancun - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13474%2C-86.74527&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bVS-V0wtewAhnQvYJtCl8wHEnd8=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Cancun Convention Center - 3 min walk - 0.2 miles - Gaviota Azul Beach - 5 min walk - 0.3 miles - Forum Beach - 5 min walk - 0.3 miles - La Isla Shopping Mall - 17 min drive - 2.7 miles - Hotel Zone Beaches - 20 min drive - 3.1 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive #### Restaurants - ‪Hooters - ‬3 min walk - ‪Lobby Bar - ‬1 min walk - ‪Vips - ‬2 min walk - ‪Mediterraneo - ‬1 min walk - ‪Coral Café - ‬2 min walk ## About this property ### Krystal Cancun Family-friendly resort near La Isla Shopping Mall Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. With amenities such as a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a body wrap, aromatherapy and a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground and a hair salon. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi. Other perks at this resort include: - An outdoor pool and a children's pool, along with sunloungers and a swim-up bar - Free self-parking and valet parking - Buffet breakfast (surcharge), babysitting (surcharge) and a 24-hour front desk - Beach towels, 5 meeting rooms and ATM/banking services - Guest reviews say great things the beach locale, pool and helpful staff Room features All 502 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Other amenities include: - Children's books and childcare services - Recycling and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 42-inch LED TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and heating ### All-inclusive details All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages In-room minibar (some restrictions) Dining and beverage availability limited at one or more venues ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Land activities Fitness facilities ## Similar properties ![On the beach, beach towels](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/384b640e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.0 Very good 2,011 reviews £143 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=571397&PinnedHotelID=571397&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - 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11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=197382&PinnedHotelID=197382&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/70000/64100/64052/56671748.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Grand Oasis Cancun - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 6.0 1,700 reviews £199 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=64052&PinnedHotelID=64052&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/890000/888300/888269/19b7775f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Flamingo Cancun - All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 6.8 1,214 reviews £149 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=888269&PinnedHotelID=888269&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/2315e27d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,759 reviews £101 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/30000/28200/28108/b87b5518.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.8 Excellent 5,703 reviews £196 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=28108&PinnedHotelID=28108&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Free valet parking on site - Limited on-site parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children - 3 bars/lounges - 4 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mortero - Las Velas - Mediterraneo ### Things to do - Beach volleyball - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Outdoor pool - Playground - Sauna - Shopping - Steam room - TV in common areas - Yoga classes ### Family friendly - Children's books - Children's pool - Children's toys - Dining table - Free children's club - In-room babysitting - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - Lift (91 centimetre wide door) ### More - 4 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Heating - Iron/ironing board - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 005-007-000112/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cancun Krystal Krystal Cancun Krystal Hotel Krystal Hotel Cancun Krystal Cancun Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Hotel Nh Hotels Cancun Krystal Cancun Resort Krystal Resort Nh Hotels Cancun Krystal Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Resort Krystal Cancun Cancun Krystal Cancun Resort Cancun ## Frequently asked questions ### Does Krystal Cancun have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Krystal Cancun? > As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on 1 Dec 2025 start from £139.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Cancun-Hotels-Krystal-Cancun.h23809.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Krystal Cancun pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Krystal Cancun? > Self-parking and valet parking are free at this property. ### What time is check-in at Krystal Cancun? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Krystal Cancun? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Are there all-inclusive benefits at Krystal Cancun? > Some rate plans available at this property are all-inclusive. ### Where is Krystal Cancun located? > Located in Zona Hotelera, this beachfront resort is connected to the convention centre, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Krystal Cancun Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 575 8 - Good 326 6 - Okay 215 4 - Poor 131 2 - Terrible 172 ### 7.8/10 Cleanliness ### 7.8/10 Staff & service ### 7.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Rafael 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Resort with amazing views of the ocean. ##### Rafael Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ryan 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and beach ##### Ryan Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Isaac 18 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its close to downtown areas ##### Isaac Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Hicham 7 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### Hicham Stayed 2 nights in Jun 2025 ### 8/10 Good #### Gerardo 22 Oct 2025 Liked: Cleanliness Good ##### Gerardo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Shantoni 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay. The best view to the beach ##### Shantoni Stayed 2 nights in May 2025 ### 10/10 Excellent #### Racquel 22 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating. ##### Racquel Stayed 5 nights in Jun 2025 ### 6/10 Okay #### Pradtana 11 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities Overall is ok ##### Pradtana Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Gregory 29 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Location, beachfront. Nice beach. ##### Gregory Stayed 2 nights in May 2025 ### 8/10 Good #### Haisan 16 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon. ##### Haisan Stayed 4 nights in May 2025 ### 10/10 Excellent #### Sesar 22 Oct 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities Broken elevator made it absolutely brutal going up and down from 8th floor ##### Sesar Stayed 4 nights in Oct 2025 ### 8/10 Good #### Rolando Alonso Muzquiz 19 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Rolando Alonso Muzquiz Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Rene 2 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awful place Ac wasn’t working and water kept coming out yellow ![](https://a.travel-assets.com/ugc/hotel-reviews/50317bdf-f756-4ee4-9514-982443dfc048-1754111163863.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rene Stayed 6 nights in Jul 2025 ### 4/10 Poor #### Mark 22 May 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort The outside was great. They had a good pool and vendors but the rooms were terrible. I won’t stay here again. ##### Mark Stayed 1 night in May 2025 ### 10/10 Excellent #### Monica 7 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved it! The best view! We will be booking again in the future ![](https://a.travel-assets.com/ugc/hotel-reviews/FB7FB074D72A8CDB25A5BD4AD480677E2EF956471744035682986.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2254BA91FEAA0C277CCA8595F375A4939B4692D31744035712670.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62F9070B69C5AF9479E7431ECBA2E6B0EF8FBE741744035712792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Monica Stayed 4 nights in Mar 2025 ### 2/10 Terrible #### Thiago 20 Oct 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Get away from this hotel Saved 200 to sleep in a room full of humidity and construction noise all day. The place smells like swamp water the bathroom water is yellow and the bed and pillows are terrible. Even the ice tastes like sink water. The all inclusive is a joke the cheapest most tasteless food I have ever seen. To make it worse on my first night after drinking one beer a group of so called tourist police stopped me saying I was drunk. I had literally just arrived wasn’t drunk at all and ended up in a police station for 3 hours until I paid them 500 to get out. This hotel and the whole experience were a complete disaster. Never going back to Cancun and definitely never stay at this one star hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/07985c43-96ca-4274-9252-6d8ca52baafa-1760984634033.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4b5cc3df-0dc9-4211-b31f-4f8be34089e7-1760984634065.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thiago Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### SHARON 28 Mar 2025 Liked: Cleanliness, property conditions & facilities Excelente ##### SHARON Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Eduardo 1 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good ##### Eduardo Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Karla 6 Apr 2025 Liked: Staff & service Disliked: Property conditions & facilities The property needs a lot of remodeling. ##### Karla Stayed 1 night in Apr 2025 ### 4/10 Poor #### Daniel Baltazar 25 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities X ##### Daniel Baltazar Stayed 4 nights in Apr 2025 ### 2/10 Terrible #### Johnathon 22 Jul 2025 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service They will do anything to take your money ##### Johnathon Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Chandra 13 May 2025 Liked: Cleanliness, staff & service The overall stay was beautiful. However, the was an issue with having hot water to shower and the water pressure was low after a hot long day of excursions. Also, the ocean view side requires renovations. Paying this type of cash money for a room should feel and look like you are coming into an oasis. The rooms are bland only the view was spectacular and hotel events were nice. Service amazing…. ##### Chandra Stayed 4 nights in May 2025 ### 6/10 Okay #### Earshla 27 May 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities The only problem I had was the elevator in tower a took forever ##### Earshla Stayed 3 nights in May 2025 ### 6/10 Okay #### Isaac 14 Apr 2025 Liked: Cleanliness, staff & service, amenities Beds are extremely hard...even in the suites. Got sick after eating at La Hacienda. ##### Isaac Stayed 1 night in Apr 2025 ### 2/10 Terrible #### erika 3 May 2025 Disliked: Cleanliness, staff & service Staff don't know how to speak English hard to understand what guest needed and concern, they should hire know how to speak different dialect especially English, staff need to respect guests . ##### erika Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - 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