Cancun Hotel Guide - Adventure Sport Hotels in Cancun, Quintana Roo

Clean room, excellent service and good restaurants!

My experience was great at this beautiful hotel however from the day we checked in to the day we departed the staff was rude and not helpful. I tried to have someone help e print my boarding passes and NO one on the property would assist and did not care. Additionally the day before we left a part time employee cleaned or room, not the regular housekeeper and stole our cell phone that was charging in the living room. The hotel management team said it did not happen and there was nothing they could do. We will not stay at this property again.

That's the second time I stay there & got impressed for the genuine spirit of service and warm of the personal, The hotel is tucked neatly in a quieted area far away from the noise & rush of the city. Clean & comfortable. The only complaint I had was the hotel policy of change of room every Saturday, but the personnel was always on call to help with this task. Despite this minor issue, I definitely would back soon again.

Cannot fault the hotel in any way - literally top class. Great location great amenities beautiful beach beautiful pool side the most efficient and prompt and friendly staff - just don't fool trap to concierge trying to sell timeshares by offering free trips. We read previous reviews and knew to get rid. They have perfected their techniques for a while clearly!

This was our first family experience using Expedia to book a stay outside of the United States. We read the negative reviews for our hotel and felt most were written by people with unrealistic expectations. We were correct. We paid for our trip prior to leaving and upon checkin found that we were able to use a credit card to secure room charges. Not sure why some reviews said they had to use cash. Staff behind the desk were fantastic for our entire stay exchanging money, suggesting activities, and making arrangements for excursions. We had several occasions to work with Sam, the concierge, He and the rest of the concierge staff are fantastic. He recommended the La Parilla,(sic) down town in the market area. FANTASTIC, the food was wonderfully authentic. The Mariachi band was fantastic, and did I mention we loved the food. Maid service at the hotel is top notch. Yolanda left us with perfect room conditions. Sam suggested we use a local bus for some of our trips into town...Great suggestion. Bus is only 10.50 pesos per person each way.And you don't have to catch it a stop, If you see the bus, wave, and they'll stop to pick you up, Cab rides to Playa Tortuga were only 180 pesos each way, We booked a tour for Chechin Itsa at the airport for $40.00 US, per person. We had to barter, but it included transportation, food, and the tour. We did Isla Mujeres at the market area and saved money on it there by bartering...Can't wait to get back. Staff and hotel is perfect.

This was my second stay at Dos Playas. The only reason I'm giving a 3 rating instead of a 4 was because there was a lot of construction going on which was noisy. But I love that they have their own small beaches and provide recliners and the location is nice - away from the busy major resorts.

They make you feel special. Highly recommended. Hotel was really nice, big pools, great location, friendly stuff. I'll definitely go there again ir in some of their other locations.

Hotel is clean and comfortable. Staff visible during the day, raking the grounds and maintaining the units. Located right on a nice beach and just a short walk to town and dining. Golf cart rentals are available at the hotel.

Staff were all pleasant and helpful, you are right on the beach, large pool and kids area is separate, hot tubs....and beautiful views. Had a great stay

The hotel had a friendly and helpful staff. The facilities were clean and comfortable. We had family that stayed at another resort and they admit that we had made the better choice.