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We enjoyed our stay. The staff were very friendly and the manager was very helpful and nice. We got three rooms and they were neat and clean. The hotel was close to the restaurants and a short walk to the beach. The hotel is basic (no pool), but with the beach close by we did not miss that. We would ...
We had an amazing stay once again at the Gran Caribe. The Staff is incredibly friendly. Sophia at the front desk is sweet and accommodating she goes out of her way to make you feel welcome and at home. The hostesses at the Italian restaurant are charming and greet you with smiles. We absolutely adored ...
For the most part it was a great experience. There was just one staff member at the front desk who we encountered 3 times that wasn't very pleasant. He just seemed like he didn't want to help us out at all. The rest was the staff made it very enjoyable. They went above and beyond. Other than that, ...
Front desk gave us wrong room & key. The room was full of mosquitoes and we had to keep the room cold to keep them away from us. It would've been nice to been told that they have dress code in the restaurants.
The hotel is ok, needs to improve some aspects, the photo looks like it was taken 20 years ago because it does not look that way now. The good thing is that it has several restaurants to cross the street and the OXXO store open 24 hours to buy snacks.
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