Skip to main content
Beginning of main content
Expedia-verified reviews
Exceptional!
4.8 of 5 guest rating
Room type Options Nightly price Book
Ambassador Two Bedrooms Family Suite Ocean View
Room with view
2540 square feet
1 King Bed and 2 Queen Beds
Room sleeps 6 guests
(up to 4 children)
Select dates to see price
Other room types
Suite, 1 Bedroom (Governador)
1 King Bed and 1 Double Sofa Bed 2 Queen Beds and 1 Double Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Zen Grand Two Bedroom Family Suite Nature View
2368 square feet
1 King Bed and 2 Queen Beds
Room sleeps 6 guests
(up to 4 children)
Select dates to see price
Presidential Suite, 1 Bedroom (Zen)
1 King Bed and 1 Double Sofa Bed 2 Queen Beds and 1 Double Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Presidential Suite, 2 Bedrooms (Ambassador)
1 King Bed and 1 Double Sofa Bed 2 Queen Beds and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Ambassador Suite Ocean View
Room with view
1270 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Grand Class Pool Suite Ocean Front
Room with view
1377 square feet
1 King Bed 2 Single Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Ambassador Pool Suite Ocean View
Room with view
1270 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Presidential Suite, 1 Bedroom (Grand Class)
1 King Bed and 1 Double Sofa Bed 2 Queen Beds and 1 Double Sofa Bed
Room sleeps 2 guests
Select dates to see price
Nature View Suite - Zen Experience
1184 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Nature View Suite with Pool - Zen Experience
1184 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale hotel on the beach, with 3 outdoor swimming pools

Expedia Insiders Select™ Winner 2015

Popular property highlights

Free valet parking
Free WiFi
Business centre
Laundry facilities
Smoke-free property

Location

Located in Playa del Carmen, this beachfront hotel is in the city centre and within 3 mi (5 km) of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. Xcaret Eco Theme Park is 11.7 mi (18.9 km) away.

Hotel features

Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive 's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants.

Room amenities

All 539 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies or patios and iPod docking stations are standard, as are flat-screen TVs with cable channels.

Languages Spoken

  • English

Show all languages

Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Snorkelling

Land activities
  • Cycling
  • Fitness facilities
  • Miniature golf
  • Football
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Tennis lessons
  • Tennis racquets
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Cycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Hotel Amenities

Grand Velas Riviera Maya - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. Enjoy your summer holiday at Grand Velas Riviera Maya - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 3 the outdoor swimming pools.

A complimentary manager's reception is offered every day. Dining is available at one of the hotel's 8 restaurants. The property also offers a nearby snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 beach bars, 3 swim-up bars and 6 bars/lounges. A computer station is located on-site and wireless Internet access is complimentary. This all-inclusive hotel also offers a free kid's club, a kid's pool and a steam room. On-site valet parking is complimentary.

Grand Velas Riviera Maya - All Inclusive is a smoke-free property.

  • Picnic area
  • Children's games
  • Number of indoor pools - 2
  • Children's toys
  • Number of outdoor pools - 3
  • Number of spa tubs - 4
  • Lift
  • Fitness facilities
  • 24-hour front desk
  • Free grocery shopping service
  • Business centre
  • Porter
  • Dry cleaning/laundry service
  • Free valet parking
  • Limo or Town Car service available
  • Computer station
  • Baby/toddler toys
  • Swimming pool
  • Conference space size (meters) - 8784
  • Terrace
  • Free reception
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference centre
  • Snack bar/deli
  • Shopping on site
  • Pool umbrellas
  • Total number of rooms - 539
  • Number of floors - 4
  • Number of buildings/towers - 3
  • Airport transport (surcharge)
  • Karaoke
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Number of beach bars - 2
  • Full-service spa
  • Number of swim-up bars - 3
  • Free beach shuttle
  • Beach shuttle (surcharge)
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Free beach cabanas
  • Billiards or pool table
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built – 2008
  • Beach sunloungers
  • Free WiFi
  • Pool sunloungers
  • Steam room
  • Sauna
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Supervised childcare/activities (free)
  • Children's pool
  • Area shuttle (surcharge)
  • Spa services on site
  • Number of restaurants - 8
  • Conference space size (feet) - 94548
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Beach towels
  • Arcade/game room
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Number of indoor pools -2
  • Number of outdoor pools -3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish
  • Portuguese

Parking

Free valet parking

Room Amenities

Grand Velas Riviera Maya - All Inclusive offers 539 forms of air-conditioned accommodation with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Air conditioning
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Turndown service
  • Free bottled water
  • Towels provided
  • Linens provided
  • Ceiling fan
  • Pillow menu
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Iron/ironing board
  • Number of bathrooms - 1
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Balcony or patio
  • Cable TV service
  • Flat-panel TV
  • Room service (24 hours)
  • Premium TV channels
  • HDTV
  • Free WiFi
  • DVD player
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Dial-up Internet access (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • Free weekday newspaper
  • Premium bedding
  • Slippers
  • MP3 docking station
  • iPod docking station
  • Separate bathtub and shower
  • Minibar (stocked, free items)
  • Down comforter

Where to Eat

A complimentary manager's reception is offered each day.

Chaka – Overlooking the pool and garden, this family restaurant specialises in regional cuisine and serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting).

Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Cocina de Autor – This beachfront fine-dining restaurant specialises in fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

A complimentary food shopping service is offered and guests can order late-night fare from 24-hour room service.

Nearby Things to Do

3 the outdoor swimming pools, 2 indoor swimming pools and 4 hot tubs are on site. In addition to a kid's pool, other recreational amenities include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Free bicycles on site
  • Waterskiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Surfing/boogie boarding nearby
  • Cave exploring nearby
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Beach yoga on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 42
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at 3 AM

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector and a security system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

Security system

No pets or service animals allowed

Debit cards

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one-way)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Grand Velas Riviera Maya
  • Grand Velas All Inclusive
  • Grand Velas All Inclusive Riviera Maya
  • Grand Velas Riviera Maya
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya Playa del Carmen
  • Riviera Maya Grand Velas
  • Velas Grand Riviera Maya
  • Velas Riviera Maya
  • Velas Riviera Maya Inclusive
  • Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
  • Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Hotel Grand Velas Riviera Maya - All Inclusive
  • Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya All Inclusive Hotel
  • Grand Velas Riviera Maya All Inclusive
  • Velas Riviera Maya Inclusive

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for golf tee times, massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets or service animals are allowed at this property.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveller Top 100 List.
Sorry, we seem to have had an issue loading our review content. Try again?