Title: Illusion Boutique Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Illusion Boutique Hotel Hotel with free breakfast, 4-minute walk to Central Square ![Comfort Room | View from room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/15526417.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/6c20e46b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/1add038d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/6ebfaf61.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/2523f7c2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Central Square, Illusion Boutique Hotel By BFH offers complimentary local breakfast and a rooftop terrace with stunning views. Guests can cool off in the outdoor pool, browse the library, and get personalized help from multilingual staff to arrange area tours. 7.6 Good ## Popular amenities - Breakfast included - 24/7 front desk - Room service - Housekeeping - Pool - Air conditioning £43 includes taxes & fees 29 Nov - 30 Nov ## Room options ### Check availability for these dates Tonight [Nov 25 - Nov 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Quadruple Room | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/496af8e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room ### Highlights Air conditioning TV Blackout curtains Rainfall showerhead Private bathroom Free bottled water Minibar Cable channels - 269 sq ft - Sleeps 4 - 2 Double Beds ![Junior Room | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/7461de3a_edited_fa18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room 8.8 Excellent 5 reviews ### Highlights Balcony Individually decorated Air conditioning TV Blackout curtains Rainfall showerhead Private bathroom Free bottled water - 301 sq ft - Sleeps 2 - 1 King Bed ![Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/f66483fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Partial Ocean View (Cabanas Vision) 8.4 Very good 5 reviews ### Highlights Individually furnished Individually decorated Air conditioning TV Blackout curtains Rainfall showerhead Private bathroom Free bottled water - 366 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed ![Deluxe Room | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/0545bca2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.0 Wonderful 2 reviews ### Highlights Air conditioning TV Blackout curtains Rainfall showerhead Private bathroom Free bottled water Minibar Cable channels - 430 sq ft - Sleeps 2 - 1 King Bed ![Comfort Room | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/b4d7aac2_edited_21eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room 8.0 Very good 1 review ### Highlights Air conditioning TV Blackout curtains Rainfall showerhead Private bathroom Free bottled water Minibar Cable channels - 624 sq ft - Sleeps 2 - 1 King Bed ![Standard Room | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/e2fdb381.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning TV Blackout curtains Rainfall showerhead Private bathroom Free bottled water Minibar Cable channels - 355 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/77f93302.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 930 reviews £918 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=519a6bd9-904e-488e-b648-59f1a3bc5d2e&top_cur=GBP) Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3b6ecf2c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 1,649 reviews £254 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=519a6bd9-904e-488e-b648-59f1a3bc5d2e&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099921/a6fa7998_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### El Beso Adults Only at Ocean Riviera Paradise - 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Á la Carte All Inclusive The Fives - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 1,002 reviews £301 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information?chkin=2025-12-4&chkout=2025-12-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=519a6bd9-904e-488e-b648-59f1a3bc5d2e&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62566%2C-87.07246&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4JzeE4_-f_tAix90k4T2kdmf0Yw=) 8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.1 miles - Playa del Carmen Main Beach - 5 min walk - 0.3 miles - Central Square - 5 min walk - 0.3 miles - Quinta Alegría Shopping Mall - 6 min walk - 0.4 miles - Mamitas Beach - 9 min walk - 0.5 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Cervecería Chapultepec - ‬2 min walk - ‪Fah Restaurant Bar - ‬1 min walk - ‪Restaurante Tropical - ‬1 min walk - ‪Mercado 174 - ‬1 min walk - ‪Deck 5 Pool And Skybar - ‬1 min walk ## About this property ### Illusion Boutique Hotel Boutique hotel near Central Square Located close to Quinta Alegría Shopping Mall, Illusion Boutique Hotel provides free continental breakfast, a rooftop terrace and a library. Guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool, along with sunloungers and pool umbrellas - Tour/ticket information, multilingual staff and smoke-free property - A 24-hour front desk and a nature reserve - Guest reviews speak highly of the helpful staff Room features All guest rooms at Illusion Boutique Hotel offer thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 552 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/b9bfa9e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Xpress (Attraction Hotel Deluxe) Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 343 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - 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Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 811 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Free continental breakfast available daily 8:00 AM to noon ### Things to do - Library - Outdoor pool ### Conveniences - 24-hour front desk - Guidebooks ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Beach cabanas (surcharge) - In a nature reserve - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in hallways (76 centimetre high) - Handrails in stairways - Upper floors accessible by stairs only ### More - 1 building - 5 floors - Mosquito nets - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with cable channels ### Food and drink - Free bottled water - Minibar - Room service ### More - Access via exterior corridors - Air conditioning - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast. This property's beach club is 600 yards (550 metres) away. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children 5 and younger are not allowed at this property; all guests older than 5 are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Children 5 years old and younger are not permitted at this property Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transport to and from this property ### Property is also known as Hotel Illusion Illusion Boutique Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen Illusion Boutique Hotel Playa del Carmen Illusion Boutique Playa del Carmen Illusion Hotel Illusion Boutique Hotel By Xperience Playa Del Carmen Illusion Boutique Hotel Xperience Hotels Playa del Carmen Illusion Boutique Xperience Hotels Playa del Carmen Illusion Boutique Xperience Hotels Illusion Boutique Xperience Hotels Adults Illusion Boutique Adults Xperience Hotels Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels Illusion Boutique Hotel by Xperience Hotels Adults Only Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen Illusion Boutique Hotel Adults Xperience Hotels Illusion Boutique Adults Xperience Hotels Playa del Carmen Illusion Boutique Hotel by Xperience Hotels Illusion Boutique Hotel Illusion By Xperience Hotels ## Frequently asked questions ### Does Illusion Boutique Hotel have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Illusion Boutique Hotel ? > As of 25 Nov 2025, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel on 29 Nov 2025 start from £42.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Illusion Boutique Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Illusion Boutique Hotel ? > This property doesn't offer parking. ### What time is check-in at Illusion Boutique Hotel ? > Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Illusion Boutique Hotel ? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Illusion Boutique Hotel located? > Located in Downtown Playa del Carmen, this boutique hotel is within a 10-minute walk of Central Square and Quinta Alegría Shopping Mall. Xcaret Eco Theme Park is 6.2 mi (10 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Illusion Boutique Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.2 Location ### 8.6 Staff & service ### 6.8 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 296 8 - Good 271 6 - Okay 111 4 - Poor 64 2 - Terrible 77 ### 6/10 Okay #### tyonna 10 Sept 2025 Liked: Cleanliness, staff & service I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things. ##### tyonna Stayed 5 nights in Sep 2025 ### 2/10 Terrible #### Kevin 11 Oct 2025 Disliked: Cleanliness, staff & service Booked my room on Expedia. Showed up and they told me that room wasn’t available. Told me my only option was to stay at their other hotel 4 blocks away. My booking was non refundable, so off I went. Other hotel was fine, but I won’t stay here again. There’s other options. I stay here every month and feel like I was treated poorly. ##### Kevin Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Hemantkumar 7 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent price and friendly staff (Sam & Candela) for the price they offer! My room had the best new shower head installed, property is under new management so they are going through small curves here and there learning and improving ##### Hemantkumar Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Shawn 18 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Cockroaches were all over the room and the staff would try to extort you for more money when you leave creating issues that had already existed and trying to charge for it. I do not recommend this place. ##### Shawn Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### Mary 21 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room! ##### Mary Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Jill 28 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff and accommodations are wonderful. This was my second time staying and will definitely be back. ##### Jill Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Roberto Manuel 3 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good location ##### Roberto Manuel Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### Ernesto 10 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Perfect ##### Ernesto Stayed 4 nights in Jan 2025 ### 4/10 Poor #### Hector Alonso Uribe 3 May 2025 Disliked: Amenities, property conditions & facilities Water was nastie in shower and sink, dirty pool ##### Hector Alonso Uribe Stayed 10 nights in Apr 2025 ### 8/10 Good #### Mahealani 4 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location and good price for size of room ##### Mahealani Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Anthony 16 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities all super good, especially the location ##### Anthony Stayed 5 nights in Jul 2023 ### 8/10 Good #### Dino 14 Feb 2025 Liked: Cleanliness, staff & service The hotel is half under construction, the rooftop patio could be so much more but, generally, the hotel seems kinda abandoned. Good area but do not expect quiet as there are roosters across the pedestrian street (which allows cars) and a club nearby is very noisy until about 1 or 2am. Staff was friendly and tried to accommodate. Rooms clean and amenities work. ##### Dino Stayed 7 nights in Feb 2025 ### 2/10 Terrible #### Carina 26 Apr 2025 Disliked: Cleanliness, property conditions & facilities So many bad things ##### Carina Stayed 3 nights in Apr 2025 ### 6/10 Okay #### Gerardo 28 Jun 2024 Liked: Staff & service I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need ##### Gerardo Stayed 6 nights in Jun 2024 ### 10/10 Excellent #### Natalya 28 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quite and simple place, but very pleasing ##### Natalya Stayed 4 nights in Oct 2022 ### 10/10 Excellent #### Enrique Rodriguez 16 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Luciano the person in front desk was so friendly and very helpful , great location , breakfast included always have good option nice people there too, housekeeper they keep your room clean every day and that is fantastic ##### Enrique Rodriguez ### 10/10 Excellent #### Mohammad Ali 10 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all ##### Mohammad Ali Stayed 8 nights in Jan 2024 ### 8/10 Good #### george 7 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities room was good and big....great suntan deck and pool.....employees very polite and helpful...big thank you to Yasuri for answering all our questions and making our 2 week stay comfortable.... ##### george ### 8/10 Good #### marie ulrika camilla 20 Feb 2025 Liked: Cleanliness, staff & service Ok! ##### marie ulrika camilla Stayed 12 nights in Feb 2025 ### 2/10 Terrible #### Roy 5 Feb 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Horrible. Don’t go there ever. ##### Roy Stayed 3 nights in Dec 2024 ### 8/10 Good #### Edgar 18 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, this hotel is right in the middle of 5tha Avenida and 8th Street, 2 blocks from Bus station, half block from Beach. It is perfect if you dont mind the noisy night lifestyle of this area. ##### Edgar Stayed 4 nights in Sep 2022 ### 6/10 Okay #### Ronen 31 Mar 2023 Liked: Cleanliness, staff & service Perfect location, if u stay on the street side too much noise from the clubs very noisy ##### Ronen Stayed 10 nights in Mar 2023 ### 10/10 Excellent #### Jose 29 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is very friendly since enter the lobby and all around the property it's clean they clean your room every day the only thing is that they change the linens every three days ##### Jose Stayed 4 nights in Sep 2023 ### 8/10 Good #### Verified traveller 3 Jan 2025 Liked: Cleanliness, staff & service, room comfort #### Great helpful staff, loud club noise from nearby a Elevator doesn't work, no repair plans, and our room was on the 4th. The desk clerk carried our bags up for us! Housekeeping is the best: extra decorative folds of towels and TP. 😍 Continental breakfast 😜 Nice rooftop pool. Location good and bad: half block to beach 👍 late late loud noise from Frog's 👎👎👎 ##### Verified traveller Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Giulio 31 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Convenience, friendly service. ##### Giulio Stayed 3 nights in May 2023 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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