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Sandos Caracol Eco Resort - All Inclusive

Star Rating
4 out of 5

Photo gallery

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers

Guest reviews

3.9 out of 5 Good
1,204 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO

Explore the area

Popular LocationGrand Coral Golf Riviera Maya9 min drive
Popular LocationGuadalupe Church13 min drive
Popular LocationPunta Esmeralda Beach13 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

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  • Standard Room

    Photos of Standard Room

    3.6/5 guest room rating

    Room amenities

    • 420 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsStandard Room

  • Superior Room, 2 Queen Beds

    Photos of Superior Room, 2 Queen Beds

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuperior Room, 2 Queen Beds

  • Elite Penthouse, Jetted Tub

    Photos of Elite Penthouse, Jetted Tub

    Room amenities

    • 667 sq ft
    • Ocean view
    • Sleeps 5
    • 1 King Bed OR 1 Double Sofa Bed
    More detailsElite Penthouse, Jetted Tub

  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed

    Photos of Royal Elite 1 Bedroom, 1 King Bed with Sofabed

    3.9/5 guest room rating

    Room amenities

    • 667 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 1 Double Sofa Bed
    More detailsRoyal Elite 1 Bedroom, 1 King Bed with Sofabed

  • Eco Family Superior

    Photos of Eco Family Superior

    4.3/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Single Bunk Bed
    More detailsEco Family Superior

  • Eco Family Suite

    Photos of Eco Family Suite

    4.1/5 guest room rating

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 King Bed and 1 Large Single Bunk Bed
    More detailsEco Family Suite

  • Signature Eco Junior Suite (3 Adults, 1 Child)

    Photos of Signature Eco Junior Suite (3 Adults, 1 Child)

    Room amenities

    • 753 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Large Single Bunk Bed
    More detailsSignature Eco Junior Suite (3 Adults, 1 Child)

  • Signature Eco Junior Suite (2 Adults, 2 children)

    Photos of Signature Eco Junior Suite (2 Adults, 2 children)

    4.6/5 guest room rating

    Room amenities

    • 753 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Large Single Bunk Bed
    More detailsSignature Eco Junior Suite (2 Adults, 2 children)

  • Signature Eco Junior Suite (3 Adults, 2 children)

    Photos of Signature Eco Junior Suite (3 Adults, 2 children)

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 King Bed and 1 Large Single Bunk Bed
    More detailsSignature Eco Junior Suite (3 Adults, 2 children)

  • Signature Eco Junior Suite (2 Adults, 3 Children)

    Photos of Signature Eco Junior Suite (2 Adults, 3 Children)

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 King Bed and 1 Large Single Bunk Bed
    More detailsSignature Eco Junior Suite (2 Adults, 3 Children)

  • Eco Family Penthouse

    Photos of Eco Family Penthouse

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 Single Bed
    More detailsEco Family Penthouse

  • Eco Family Penthouse (3 adults 1 child)

    Photos of Eco Family Penthouse (3 adults 1 child)

    Room amenities

    • 753 sq ft
    • Sleeps 4
    • 1 Single Bed
    More detailsEco Family Penthouse (3 adults 1 child)

  • Eco Family Penthouse (2 Adults 2 children)

    Photos of Eco Family Penthouse (2 Adults 2 children)

    Room amenities

    • 753 sq ft
    • Sleeps 4
    • 1 Single Bed
    More detailsEco Family Penthouse (2 Adults 2 children)

  • Eco Family Penthouse (3 adults 2 children)

    Photos of Eco Family Penthouse (3 adults 2 children)

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 Single Bed
    More detailsEco Family Penthouse (3 adults 2 children)

  • Eco Family Penthouse (2 Adults 3 children)

    Photos of Eco Family Penthouse (2 Adults 3 children)

    Room amenities

    • 753 sq ft
    • Sleeps 5
    • 1 Single Bed
    More detailsEco Family Penthouse (2 Adults 3 children)

  • Superior Select Adults Only

    Photos of Superior Select Adults Only

    Room amenities

    • 420 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Queen Beds
    More detailsSuperior Select Adults Only

  • Deluxe Select Adults Only

    Photos of Deluxe Select Adults Only

    Room amenities

    • 441 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Queen Beds
    More detailsDeluxe Select Adults Only

  • Penthouse Select Adults Only

    Photos of Penthouse Select Adults Only

    Room amenities

    • 667 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Queen Beds
    More detailsPenthouse Select Adults Only

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travellers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Travelling with kids? Don't miss 3D Museum of Wonders. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with skydiving.
Visit our Playa del Carmen travel guide
Map
View in a map
Popular Location

What's nearby

  • Grand Coral Golf Riviera Maya - 9 min drive
  • El Camaleon Mayakoba Golf Course - 12 min drive
  • Guadalupe Church - 13 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 14 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. All 956 rooms offer free WiFi, free minibar items and plasma TVs with satellite channels. Balconies, coffee/tea makers and ceiling fans are among the other amenities available to guests.
Sandos Caracol Eco Resort - All Inclusive offers 956 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch Plasma televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 the outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a health club, a sauna and complimentary bicycles.

Guests aged under 18 years old are not allowed in the health club, fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Kids' club

Supervised activities for children between 2 and 12 years old

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Return airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 9 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 hot tubs
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Parasailing
  • Sailing
  • Sauna
  • Scooter/moped hire
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dry-cleaning service
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a smoke detector and window guards

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Sandos Caracol Eco Resort - All Inclusive and receive a full refund?
Yes, Sandos Caracol Eco Resort - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sandos Caracol Eco Resort - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Sandos Caracol Eco Resort - All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sandos Caracol Eco Resort - All Inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at Sandos Caracol Eco Resort - All Inclusive?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Sandos Caracol Eco Resort - All Inclusive?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.
Where is Sandos Caracol Eco Resort - All Inclusive located?
Located in Playa del Carmen, this beachfront resort is next to a golf course and within 6 mi (10 km) of Grand Coral Golf Riviera Maya, Quinta Alegría Shopping Mall and Quinta Avenida. 3D Museum of Wonders and Central Square are also within 9 mi (15 km).
3.9
Good
1,204 reviews
5 - Excellent
450
4 - Good
399
3 - Okay
192
2 - Poor
101
1 - Terrible
62

4.0/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2020

3/5 Okay

Stayed 3 nights in Sep 2020

3/5 Okay

Travelled with family and small children
Happy face iconLiked: Cleanliness, amenities
Sad face IconDisliked: Staff & service
The resort is nice and very clean.. the staff is very friendly ,and always willing to help.. the food is HORRIBLE!! The buffet they put a mix of items in the same container all mixed in, without even labels, so you don’t know what anything is.. the restaurants a la carte are also horrible. My kids could never eat pizza there, cause they put like an orange sauce in it and the cheese doesn’t even taste like it.. The beach is full of rocks, you can’t even go in the water without scratching yourself..definitely not going back!!
Stayed 5 nights in Aug 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great experience at Sandos. The water park was one of our favorite amenities. the service was excellent, the hotel was super.
Stayed 5 nights in Aug 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property very much. Plenty of activities and enjoyment to be taken in all around. I enjoyed the wildlife and the beach! The staff was always helpful and cheerful. The buffet area was kept clean and organized. The food in the buffet was good but after a week of the same options, a little change during the week might have been nice. I only went to 2 restaurants on the property. I did not enjoy the Italian restaurant but the Japanese restaurant was a delight. I would recommend this resort to my friends and family.
Stayed 7 nights in Aug 2020

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