4/5 Good
Alfredo
Travelled with family and small children
14 Sep 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021
Sandos Caracol Eco Resort - All Inclusive
Photo gallery for Sandos Caracol Eco Resort - All Inclusive
Overview of Sandos Caracol Eco Resort - All Inclusive
Sandos Caracol Eco Resort - All Inclusive
3.9/5 Good
Guests rated this property 4.1/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- All-inclusive
- Air conditioning
- Spa
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
- Personal protective equipment
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
Explore the area
- Grand Coral Golf Riviera Maya9 min drive
- Guadalupe Church13 min drive
- Punta Esmeralda Beach13 min drive
- Cancun, Quintana Roo (CUN-Cancun Intl.)53 min drive
Choose dates to view prices
About this area
Playa del Carmen
Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travellers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Travelling with kids? Don't miss 3D Museum of Wonders. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with skydiving.
What's nearby
- El Camaleon Mayakoba Golf Course - 7 min drive
- Grand Coral Golf Riviera Maya - 9 min drive
- Guadalupe Church - 13 min drive
- Punta Esmeralda Beach - 13 min drive
- Quinta Avenida - 14 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
Restaurants
- Los Murales - 4 min drive
- Coco's Cabanas - 9 min drive
- Fonda Argentina - 11 min drive
- El Puerto - 14 min drive
- La Pirata - 14 min drive
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Water activities
Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding
Land activities
Cycling
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Yoga
Kids' club
Supervised activities for children between 2 and 12 years old
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties
Awards and affiliations
Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Awards and affiliations
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self-parking on site
- Wheelchair-accessible parking available
- Return airport shuttle (surcharge)
Food and drink
- 9 restaurants
- 2 poolside bars, 10 bars/lounges and 1 swim-up bar
- Coffee/tea in a common area
Things to do
- 18 holes of golf
- 3 outdoor pools
- 2 outdoor tennis courts
- 5 hot tubs
- Aerobics classes
- Basketball
- Beach volleyball
- Beach yoga
- Billiards/pool table
- Children's pool
- Ecotours
- Fitness centre
- Free bike hire
- Free water park access
- Full-service spa
- Hiking/biking trails
- Kayaking
- Motorised watercraft
- Nightclub
- Parasailing
- Sailing
- Sauna
- Scooter/moped hire
- Scuba diving
- Shopping
- Snorkelling
- Steam room
- Tennis
- Volleyball
- Yoga classes
Family friendly
- 3 outdoor pools
- Children's pool
- Free water park access
- Laundry facilities
- Snack bar/deli
- Water slide
Conveniences
- ATM/banking services
- Gift shop/newsstand
- No lifts
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- Dutch
- English
- Spanish
Business services
- Meeting rooms
Outdoors
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Pool sunloungers
- Pool umbrellas
- Terrace
Spa
- 16 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage - prenatal
- Massage - sports
- Massage - Thai
- Massage/treatment rooms
- Outdoor treatment areas
- Reflexology
- Sauna
- Spa open daily
- Hot tub
- Steam room
- Turkish bath/hammam
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Upper floors only accessible by stairs
- Wheelchair-accessible parking
More
- Beach towels
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Ceiling fan
Bathroom
- Free toiletries
- Hairdryer
- Shampoo
- Shower
- Soap
- Toilet paper
Entertainment
- 42-inch plasma TV
- Satellite channels
Food and drink
- Coffee/tea maker
- Free minibar
Outdoor space
- Balcony
More
- Desk
- Iron/ironing board
- Laptop-compatible safe
- Laptop-friendly workspace
- Phone
Similar properties
See similar properties
Playa del Carmen
Air conditioned
4 star
Parking included
All-inclusive resort
Business-friendly
Guest rating 3.5+
Policies
Check-in
Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 27 per accommodation, per stay
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility or hot tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property
Frequently asked questions
Overall score and ratings
3.9
Good
4.1/5
Cleanliness
4.0/5
Staff & service
3.9/5
Amenities
4.0/5
Property conditions & facilities
4/5 Good
Andriy
Travelled with family and small children
7 Sep 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2021
3/5 Okay
Angelica
Travelled with family, Travelled with family and small children
6 Sep 2021
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 9 nights in Aug 2021
4/5 Good
Pietro, Malden
Travelled with family and small children
5 Sep 2021
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Aug 2021
4/5 Good
Cristina
Travelled with family, Travelled with family and small children
31 Aug 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021