Title: Sandos Caracol Nature Resort & Water Park All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=919643&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sandos Caracol Nature Resort & Water Park All Inclusive Travelers find serenity through yoga classes and aromatherapy treatments, while families splash in three outdoor pools or join ecotours along magnificent coastlines ## Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive ![Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f06ce43.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/af960275-aab6-4b64-a5e0-b164153c7bbf-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/f0bb0bbb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/472f6c0e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/44de19a6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants. ## Reviews 7.0 Good ## Popular amenities - Pool - Hot tub - All-inclusive - Parking included - Free Wi-Fi ## Room options ### Check availability for these dates Tonight [Jan 28 - Jan 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 29 - Jan 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 31 of 31 rooms ### View all photos for Room Superior with Pool View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/66fe3230.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Pool View - 419 sq ft - Sleeps 4 ### View all photos for Suite Master with Pool View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/689f1aab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Pool View - 667 sq ft - Sleeps 4 ### View all photos for Suite Premium with Pool View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/f4b3f8be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Pool View - 667 sq ft - Sleeps 4 ### View all photos for Room Superior ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/6ed4c108.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 322 sq ft - Sleeps 4 ### View all photos for Pool View Superior ![Pool View Superior | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/836c527a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View Superior ### Highlights Balcony Air conditioning Free minibar items Plasma TV Blackout curtains Ceiling fan Bathrobes Hairdryer - 420 sq ft - Sleeps 4 - 2 Queen Beds OR 1 King Bed - Ocean view ### View all photos for Pool View Penthouse ![Pool View Penthouse | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/314121bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View Penthouse ### Highlights Balcony Private indoor hot tub Air conditioning Free minibar items Plasma TV Separate bedroom Blackout curtains Ceiling fan - 667 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Sofa Bed - Ocean view ### View all photos for Pool View 1 Bedroom Suite ![Pool View 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/07690497.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View 1 Bedroom Suite 7.6 Good 13 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Separate bedroom Blackout curtains Ceiling fan Bathrobes - 667 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Sofa Bed - Ocean view ### View all photos for Eco Family Superior ![Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/9f5e38af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Superior 8.2 Very good 150 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Renovated in 2017 Blackout curtains Ceiling fan Bathrobes - 322 sq ft - Sleeps 4 - 1 King Bed and 1 Single Bunk Bed - Garden view ### View all photos for Eco Family Suite ![Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/cf7f5b4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Suite 7.6 Good 12 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Renovated in 2017 Separate bedroom Blackout curtains Ceiling fan - 441 sq ft - 1 bedroom - Sleeps 5 - 1 King Bed and 1 Single Bunk Bed - Garden view ### View all photos for Eco Family Penthouse ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/0284a62f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Penthouse 8.2 Very good 11 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV 2 bedrooms Blackout curtains Ceiling fan Bathrobes - 689 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed and 1 Large Single Bunk Bed - Garden view ### View all photos for Superior Select Adults Only ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/9e6e63dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Select Adults Only 7.2 Good 32 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Blackout curtains Ceiling fan Bathrobes Hairdryer - 420 sq ft - Sleeps 2 - 1 King Bed OR 2 Queen Beds - Garden view ### View all photos for Deluxe Select Adults Only ![Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/a8fdb346.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Select Adults Only 8.8 Excellent 9 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free minibar items Plasma TV Blackout curtains Ceiling fan Bathrobes - 441 sq ft - Sleeps 2 - 1 King Bed and 1 Single Sofa Bed - Garden view ### View all photos for Penthouse Select Adults Only ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/b086f573.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse Select Adults Only 7.6 Good 7 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Separate bedroom Blackout curtains Ceiling fan Bathrobes - 667 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Single Sofa Bed - Garden view ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/61d821c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 2 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/62ce3ddd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/e8127966.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/bba8f417.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/de780d62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ### View all photos for Suite Superior With View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/777f5ae2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior With View - 441 sq ft - Sleeps 5 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/312cb00a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/424ccd84.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ### View all photos for Suite Superior With View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/030de8bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior With View - 441 sq ft - Sleeps 5 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/6bc26e9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 2 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/b8d2134a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 2 ### View all photos for Suite Premium ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/4cf3f7b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 3 ### View all photos for Suite Premium ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/96ed3832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 4 ### View all photos for Suite Premium ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/2b5b0ae6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 4 ### View all photos for Suite Premium With Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/11b912bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium With Garden View - 688 sq ft - Sleeps 5 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/06c32ef5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 4 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f30aa78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 4 ### View all photos for Suite Premium With Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/75d0fb58.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium With Garden View - 688 sq ft - Sleeps 5 ## You may also like Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/52fe08ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Parking included 8.8 Excellent 712 reviews £121 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2026-2-4&chkout=2026-2-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=ff7426dd-65fe-4c87-b6ce-cff3dc5fb9bd&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/38000000/37040000/37033500/37033467/d2a206b6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - 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Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,019 reviews £398 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=ff7426dd-65fe-4c87-b6ce-cff3dc5fb9bd&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) ## About the area Located in Corasol, a neighbourhood in Playa del Carmen, Sandos Caracol Nature Resort & Water Park All Inclusive is next to a golf course and on the beach. Quinta Avenida and Central Square are notable landmarks, and the area's natural beauty can be seen at Maroma Beach and Yal-ku Lagoon. Gran Coyote Golf and Quinta Alegría Shopping Mall are two other places to visit that come recommended. Discover the area's water adventures with nearby windsurfing, or enjoy the great outdoors with skydiving. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.66194%2C-87.03936&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Bntf1BnUhlcjdsKHhDh6PPU5bcs=) Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 12 min drive \- 4.2 miles - ![Xcaret Eco Theme Park featuring general coastal views, a luxury hotel or resort and a coastal town](https://images.trvl-media.com/place/6074370/fbcd4d30-631c-40d8-91ed-381f8d2bf281.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xcaret Eco Theme Park 26 min drive \- 10.3 miles - ![Insel vor Playa del Carmen, Strand Maroma, Mexiko](https://images.trvl-media.com/place/6160476/b607290e-1d31-4b7f-a67d-1d4664ebefd7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maroma Beach 29 min drive \- 9.6 miles - Playa Xcalacoco 14 min walk \- 0.8 miles - Gran Coyote Golf 5 min drive \- 1.1 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 46 min drive ### Restaurants - La Laguna 5 min walk - El Templo 3 min walk - Bar L'Elefant 1 min walk - Restaurante Riviera 6 min walk - Las Máscaras 4 min walk ## About this property ### Sandos Caracol Nature Resort & Water Park All Inclusive Upscale all-inclusive property near Gran Coyote Golf Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides an adjacent golf course, free water park access and 2 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in reflexology, a body wrap and a hot stone massage at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include beach yoga, hiking/biking and snorkelling. In addition to a swim-up bar and a terrace, guests can connect to free WiFi in public areas. Other perks include: - 2 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas - Free self-parking - Free bike hire, an outdoor tennis court and a round-trip airport shuttle (surcharge) - An outdoor pickleball court, wedding services and beach towels - Guest reviews give good marks for the family-friendly amenities Room features All 956 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars. Guests reviews say good things about the clean rooms at the property. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Plasma TVs with satellite channels - Balconies, coffee/tea makers and ceiling fans ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet and à la carte meals, snacks and beverages included In-room minibar (all beverages included) ### Water activities Kayaking Sailing Scuba-diving lessons Snorkelling Surfing/body boarding ### Land activities Cycling Fitness facilities Tennis Volleyball ### Lessons/classes/games Aerobics Dancing Yoga ### Entertainment On-site entertainment and activities Access to on-site nightclubs On-site live performances Theme parties ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/890000/889900/889872/3d5d4256.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Waves Paraíso Beach - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 1,004 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=889872&PinnedHotelID=889872&HadPinnedHotel=true®ionId=-1&adults=2) ![10 bars/lounges, 2 poolside bars, 2 beach bars, swim-up bar](https://images.trvl-media.com/lodging/3000000/2810000/2802500/2802482/5961e46a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Selection Paraíso Lindo - 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Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - 2 poolside bars - 7 restaurants - 9 bars/lounges - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - 18-hole adjacent golf course - 2 outdoor pools - 5 hot tubs - Beach volleyball - Beach yoga - Billiards/pool table - Children's club - Children's pool - Ecotours - Fitness classes - Free bicycle rentals - Free water park - Full-service spa - Health club - Hiking/biking trails - Kayaking - Outdoor padel court - Outdoor pickleball court - Outdoor tennis court - Parasailing - Personal motorised watercraft - Playground - Sailing - Sauna - Scooter/moped rentals - Scuba diving - Shopping - Snorkelling - Steam room - Waterslide ### Family friendly - 2 outdoor pools - Children's club - Children's pool - Free water park access - Laundry facilities - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 3 floors - Banquet hall - Built in 2005 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Plasma TV with satellite channels ### Food and drink - Coffee/tea maker - Free stocked minibar ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: MXN 85 per night - A damage deposit of MXN 5000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a smoke detector and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 008-007-006283/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Caracol Eco Caracol Sandos Caracol Sandos Eco Resort Eco Caracol Sandos Eco Sandos Resort Sandos Caracol Eco Sandos Caracol Eco Playa del Carmen Sandos Caracol Eco All Inclusive Playa del Carmen Sandos Caracol Eco Resort All Inclusive Playa del Carmen Sandos Eco Resort Caracol Beach Caracol Village Hotel Playa Del Carmen Hotel Sandos Caracol Eco Sandos Caracol Beach Resort Spa Sandos Caracol Eco Hotel Sandos Caracol Mexico Sandos Caracol Riviera Maya ## Frequently asked questions ### Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool? ### Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly? ### How much is parking at Sandos Caracol Nature Resort & Water Park All Inclusive? ### What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive? ### What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive? ### Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive? ### Where is Sandos Caracol Nature Resort & Water Park All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sandos Caracol Nature Resort & Water Park All Inclusive Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.4 Amenities ### 7.4 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 448 8 - Good 370 6 - Okay 268 4 - Poor 175 2 - Terrible 213 ## Reviews ### 10/10 Excellent #### Aracelis 17 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was fresh and the place is clean and easy to walk around. ##### Aracelis Stayed 3 nights in Jan 2026 ### 8/10 Good #### Kristy 12 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great resort for the family! So much to see and do! Staff was friendly & rooms were clean. Would go back! ![](https://a.travel-assets.com/ugc/hotel-reviews/d3057784-4758-4a17-a281-86fb031a4de4-1768234298916.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kristy Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Selina Eliane 3 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great resort ! Great staff! Highly recommend for families! Fun water park & beach access. ##### Selina Eliane Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Luis Alberto 17 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place for traveling with kids, ##### Luis Alberto Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Rob Stanley 9 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters ##### Rob Stanley Stayed 14 nights in Nov 2025 ### 10/10 Excellent #### Rachel 10 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service, good food, lots to do!! ##### Rachel Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Danielle Marin 29 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back! ##### Danielle Marin Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### NORMAN WILLIAM ANDREW 24 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great staff, food was great, room was perfect fit. There was tons of wild life on the resort! Lots of activities and things to explore on the resort. Never a huge line up for anything. Great jungle vibes! The map is deceiving gives you the impression everything is far away but only take 5mins to walk from one end to the other. ![](https://a.travel-assets.com/ugc/hotel-reviews/c4bdd710-b0f2-48b1-a5ec-08bb2b3f8d0c-1769289560490.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6af7f472-8d7e-47ae-95d2-dc654226dfc0-1769289559197.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2a59ca4b-10fc-45ea-804c-a7cc11e4aadf-1769289559625.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1d320728-75f8-4b9c-be8c-0fe7a9295079-1769289559278.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### NORMAN WILLIAM ANDREW Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### Esequiel 10 Dec 2025 Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group ##### Esequiel Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Joanna 19 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ideal place for the kids. Huge water park, pools, beautiful beach. Shows, animals and food ##### Joanna Stayed 4 nights in Nov 2025 ### 8/10 Good #### Mandolyn 11 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities We had a wonderful stay! The staff really made the trip with how attentive and accommodating everyone was. We had some issues with our rooms that were not able to be fully resolved and some of the resort amenities were not available during our stay due to maintenance/technical issues; however, the positives far exceeded the minor inconveniences. The activities, food options, entertainment, grounds, and again, people, were fantastic and we had an amazing stay. Would definitely repeat the trip! ##### Mandolyn Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Harold 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff ver y nice and polite. The área and room Super clean. Very good stay Overall. Kids had a lot of fin in the aquapark. We never got bored at the hotel. Night life activities were Very family orientes and Very nice. ##### Harold Stayed 8 nights in Dec 2025 ### 8/10 Good #### Genevieve Marie-Jose 6 Jan 2026 Liked: Cleanliness, amenities Staff was great, resort was a little old but the jungle and animals was amazing, a la carte restaurant was great but the buffet was really not that good.. but we had a great vacation ##### Genevieve Marie-Jose Stayed 8 nights in Dec 2025 ### 8/10 Good #### Lucas 15 Jan 2026 Liked: Cleanliness, property conditions & facilities Very clean room, so many different activities to do. The beach was great with lots of palm trees providing shade if youd like it as well as a wave break area great for kids. The wayer park was not ully functioning and food was 3/5\. Service was great. Would return. ##### Lucas Stayed 5 nights in Jan 2026 ### 6/10 Okay #### Simon 23 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The room and the resort surroundings were great, and the staff were friendly. The service was very patchy and inconsistent though, the food was average at best, and the music was deafeningly loud all across the resort, which is such a pity when the sounds of nature there were so gorgeous. We enjoyed ourselves but wouldn’t go again. ##### Simon Stayed 10 nights in Dec 2025 ### 8/10 Good #### Thomas R 12 Jan 2026 Liked: Cleanliness The room was good and clean. The staff was nice. The waterpark was shut down for five days of our day so that wasn’t the best it made. The rest of the pool is really busy and the kids got bored. shows were good. Maria the Expedia representative on site was awesome. She helped out a lot, making dinner reservations, and letting us know about the facility. ![](https://a.travel-assets.com/ugc/hotel-reviews/e9f373a5-c636-414e-8f3f-f8587a2002f3-1768241517545.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thomas R Stayed 7 nights in Jan 2026 ### 6/10 Okay #### Leslie 21 Jan 2026 Liked: Cleanliness, property conditions & facilities I can see how this could be a really fun place to go with a family--there was lots of greenery, it was close to a nice beach, and the room was nice. The issue we had, however, was that the water park did not fully open at all, and only half opened on our last day. It seemed a temporary thing (as in, it doesn't happen all the time) but I certainly would not have booked here had I known it wouldn't work. ##### Leslie Stayed 7 nights in Jan 2026 ### 8/10 Good #### Taha 23 Dec 2025 A lot of fun activities, but the service could be much better. ##### Taha Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Tamara 2 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent vacation! Great room, comfortable bed, outstanding cleanliness, delicious food and amazing staff. Expedia welcomed us with a bottle of champagne in our room and a message on the bed in flowers. Dinner reservations were made for us every night at a different restaurant. The couples massages were definitely a highlight and the beach was beautiful! I highly recommend this property and booking through Expedia! 10/10\. Definitely an experience we will never forget!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/0a5b3dcc-8ec7-47bf-9589-16140f62a149-1767359031812.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1e903841-a23a-4002-8381-c6b8ca029843-1767359034778.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4e6f5378-437e-444b-ba4a-e5d2fbc70ead-1767359033057.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9ef0abf0-ee9e-413a-8a4f-b50c699aa21c-1767359032373.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tamara Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### CYNTHIA 9 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast was amazing. I just wish the Mascaras restaurant had dinner buffet again. The property has so many beautiful things to see. This my top favorite resort. Fun for the kids and adults. Sandos has the best shows ever! Also, this was our first time in December let me tell you the beach was gorgeous! ##### CYNTHIA Stayed 4 nights in Dec 2025 ### 4/10 Poor #### Michelle Rae 28 Dec 2025 Liked: Property conditions & facilities Couldn’t get any dinner reservations. Buffet was set up poorly so the lines were long and slow moving. Pool games/activities could have been better, more fun and entertaining. Beach and pool are nice. Rooms were good. ##### Michelle Rae Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Tamara Marie 28 Dec 2025 Liked: Cleanliness, property conditions & facilities Room was very clean. Monkeys right out side our balcony. Very friendly staff. Only bad thing is reservations for different restaurants. Can’t get into many of them. We were there 6 nights only got into 1 . Besides buffet. ![](https://a.travel-assets.com/ugc/hotel-reviews/78b6820c-fc6a-4b40-84bb-6ed97df8a674-1766903106240.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6d3d6980-66a4-4f81-9e83-61a5238cee68-1766903107570.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tamara Marie Stayed 5 nights in Dec 2025 ### 8/10 Good #### Crystal 6 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort ![](https://a.travel-assets.com/ugc/hotel-reviews/d3860b85-9c1d-4c3b-abed-c744d79947f4-1762435318608.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Crystal Stayed 7 nights in Oct 2025 ### 6/10 Okay #### Kyle 4 Dec 2025 Staff did not work very hard to accommodate room requests. 3 out of 4 of us got very sick during stay. Kids enjoyed water park. I enjoyed natural beauty of resort. ##### Kyle Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### vintea darleen 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a amazing time. 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