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Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGrand Coral Golf Riviera Maya9 min drive
  • Popular LocationGuadalupe Church13 min drive
  • Popular LocationPunta Esmeralda Beach13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travellers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Travelling with kids? Don't miss 3D Museum of Wonders. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with skydiving.

What's nearby

  • El Camaleon Mayakoba Golf Course - 7 min drive
  • Grand Coral Golf Riviera Maya - 9 min drive
  • Guadalupe Church - 13 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • Los Murales - 4 min drive
  • Coco's Cabanas - 9 min drive
  • Fonda Argentina - 11 min drive
  • El Puerto - 14 min drive
  • La Pirata - 14 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. All 956 rooms offer free WiFi, free minibar items and plasma TVs with satellite channels. Balconies, coffee makers and ceiling fans are among the other amenities available to guests.
Sandos Caracol Eco Resort - All Inclusive offers 956 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch Plasma televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a health club, a sauna and complimentary bicycles.

Guests aged under 18 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Kids' club

Supervised activities for children between 2 and 12 years old

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • 9 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 hot tubs
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Parasailing
  • Sailing
  • Sauna
  • Scooter/moped hire
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility or hot tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 374 out of 964 reviews
5 - Excellent 39%
Rating 4 - Good. 295 out of 964 reviews
4 - Good 31%
Rating 3 - Okay. 160 out of 964 reviews
3 - Okay 17%
Rating 2 - Poor. 68 out of 964 reviews
2 - Poor 7%
Rating 1 - Terrible. 67 out of 964 reviews
1 - Terrible 7%

4.1/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 6 nights in Aug 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature is amazing.
Stayed 8 nights in Aug 2021

3/5 Okay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel and property was great, but the food and options was not. I been to Sandos Caracol before but this time the food was not great. Last time they had 3-4 buffet options and this time they only had one buffet opened and at times we had to wait 20-30 minutes in line just to be seated.
Stayed 9 nights in Aug 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The backdrop of the jungle everywhere on property was a unique and fun experience. So much wildlife, but the shade it provided was nice too. The food got a bit boring at the buffets each day, but was fine. The staff was hit or miss. Some couldn’t be bothered with anything, others were very willing to help. Overall a good resort with decent water slides for kids over 5 or 6 able to enjoy the bigger slides.
Stayed 9 nights in Aug 2021

4/5 Good

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did like all the activities I did not like that they only have the same kids menu for all their restaurants with 5 choices.
Stayed 7 nights in Aug 2021