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Expedia-verified reviews
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3.9 of 5 guest rating
Room type Options Nightly price Book
Standard Room
420 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Penthouse Select Adults Only
667 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Select Adults Only
441 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
Select dates to see price
Eco Family Superior
323 square feet
1 King Bed and 1 Single Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Superior Select Adults Only
420 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
Select dates to see price
Superior Room, 2 Queen Beds
Room with view
420 square feet
2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Penthouse (2 Adults 3 children)
1 Single Bed
Room sleeps 2 guests
(up to 3 children)
Select dates to see price
Signature Eco Junior Suite (3 Adults, 2 children)
753 square feet
1 King Bed and 1 Large Single Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Elite 1 Bedroom, 1 King Bed with Sofabed
Room with view
667 square feet
1 King Bed 1 Double Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Penthouse
1 Single Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Penthouse (3 adults 1 child)
1 Single Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Elite Penthouse, Jetted Tub
Room with view
667 square feet
1 King Bed 1 Double Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Suite
753 square feet
1 King Bed and 1 Large Single Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Penthouse (2 Adults 2 children)
1 Single Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Signature Eco Junior Suite (2 Adults, 3 Children)
753 square feet
1 King Bed and 1 Large Single Bunk Bed
Room sleeps 2 guests
(up to 3 children)
Select dates to see price
Eco Family Penthouse (3 adults 2 children)
1 Single Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Signature Eco Junior Suite (3 Adults, 1 Child)
753 square feet
1 King Bed and 1 Large Single Bunk Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Signature Eco Junior Suite (2 Adults, 2 children)
753 square feet
1 King Bed and 1 Large Single Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 3 outdoor swimming pools

Popular property highlights

Free self parking
Free WiFi
24-hour front desk
Multilingual staff
Concierge services

Location

Located in Playa del Carmen, this beachfront resort is next to a golf course and within 9 mi (15 km) of Grand Coral Golf Riviera Maya, Quinta Avenida and Central Square. 3D Museum of Wonders and Maroma Beach are also within 9 mi (15 km).

Resort features

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants.

Room amenities

All 956 rooms offer free WiFi, free minibar items and plasma TVs with cable channels. Other amenities available to guests include balconies, 24-hour room service and coffee/tea makers.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkelling
  • Surfing/boogie boarding

Land activities
  • Cycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorised water sports not included
  • All available beverages included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Hotel Amenities

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Sandos Caracol Eco Resort - All Inclusive, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 9 restaurants. The property also offers a nearby snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 10 bars/lounges. Wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary water park, an outdoor pool and a kid's pool. On-site self-parking is complimentary.

Sandos Caracol Eco Resort - All Inclusive has designated areas for smoking.

  • Waterslide
  • Coffee/tea in common areas
  • Number of outdoor pools - 3
  • Number of spa tubs - 5
  • Number of bars/lounges - 10
  • Fitness facilities
  • Number of poolside bars - 2
  • Full-service spa
  • Free water park access
  • 24-hour front desk
  • Beach umbrellas
  • Swim-up bar
  • Turkish bath/Hammam
  • Spa treatment room(s)
  • Billiards or pool table
  • Porter
  • Tours/ticket assistance
  • Year Built – 2005
  • Beach sunloungers
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sunloungers
  • Steam room
  • Sauna
  • Health club
  • Nightclub
  • Children's pool
  • Spa services on site
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Number of restaurants - 9
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Outdoor tennis courts - 2
  • Pool umbrellas
  • Beach towels
  • Total number of rooms - 956
  • Number of floors - 3
  • Wedding services
  • Tennis on site
  • Garden
  • Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Dutch
  • Spanish

Parking

Free self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch Plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Soap
  • Towels provided
  • Shampoo
  • Linens provided
  • Ceiling fan
  • Toilet paper
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Plasma TV
  • Iron/ironing board
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Television
  • Cable TV service
  • Room service (24 hours)
  • Free WiFi
  • Blackout drapes/curtains
  • Desk
  • Shower only
  • Balcony
  • Minibar (stocked, free items)

Where to Eat

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Late-night fare is available from 24-hour room service.

Nearby Things to Do

Outdoor tennis courts, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the resort. 3 the outdoor swimming pools and 5 hot tubs are on site. In addition to an outdoor pool, other recreational amenities include a sauna, a fitness centre and a kid's pool.

Guests aged under 18 years old are not allowed in the health club, fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorised watercraft on site

Spa Services

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible path of travel
  • Accessible parking

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No lifts

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Names

  • Caracol Eco
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort - All Inclusive All-inclusive property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Awards & Affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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