Grand Sunset Princess - All Inclusive

Photo gallery for Grand Sunset Princess - All Inclusive

Primary image
On the beach, white sand, free beach shuttle, free beach cabanas
12 outdoor pools, free pool cabanas, pool umbrellas
Free minibar, in-room safe, desk, blackout curtains
View from room

Overview of Grand Sunset Princess - All Inclusive

Grand Sunset Princess - All Inclusive

4.5 star property

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course17 min drive
  • Popular LocationGrand Coral Golf Riviera Maya19 min drive
  • Popular LocationPunta Esmeralda Beach24 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Sunset Princess - All Inclusive is in the entertainment district and on the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Travelling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid.

What's nearby

  • El Camaleon Mayakoba Golf Course - 17 min drive
  • Grand Coral Golf Riviera Maya - 19 min drive
  • 28 de Julio Square - 22 min drive
  • Punta Esmeralda Beach - 24 min drive
  • Playa 88 - 56 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • Coco's Cabanas - 10 min walk
  • Arezzo - 15 min walk
  • La Brasserie - 20 min walk
  • Koh Thai - 20 min walk
  • Fonda Argentina - 9 min drive

About this property

Grand Sunset Princess - All Inclusive

Upscale property on the beach, with 12 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and a safe. Rooms open to balconies. This accommodation offers separate living rooms. 26-inch Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Princess Spa. Services include Swedish massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks and beverages included

Land activities

Volleyball

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 9 restaurants
  • 2 swim-up bars, 2 beach bars and 9 bars/lounges
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • Le Fleur
  • La Vaqueria
  • Mamma Mia

Things to do

  • 24-hour fitness centre
  • 12 outdoor pools
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Playground
  • Shopping

Family friendly

  • 12 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • High chair
  • In-room childcare (surcharge)
  • Playground
  • Separate living room
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Gift shop/newsstand
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 5

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 26-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Phone
  • Safe
  • Separate living room
  • Separate sitting area
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 163 out of 436 reviews
5 - Excellent 37%
Rating 4 - Good. 126 out of 436 reviews
4 - Good 29%
Rating 3 - Okay. 73 out of 436 reviews
3 - Okay 17%
Rating 2 - Poor. 32 out of 436 reviews
2 - Poor 7%
Rating 1 - Terrible. 42 out of 436 reviews
1 - Terrible 10%

4.1/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

4.1/5

Eco-friendliness

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside the property is beautiful, design, fauna. The inconvenience we had is poor hygiene in the rooms and bathrooms. The pools are not clean enough.
Stayed 10 nights in Jul 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a wonderful experience.
Stayed 6 nights in Aug 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts that I have ever stayed at. So many dining options. You just have to book ahead of time. So many things that happen at night too. They have something for all ages. The staff was interactive with all the guest, which was super nice. Defiantly will be back ASAP!!
Stayed 7 nights in Jul 2022

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool area matches the pictures, very beautiful. BUT, that is truly the only thing accurate. The rooms are much older in appearance, appliances completely outdated, half the lights were not working, and the ceiling started leaking during a moderate amount of rain (I was on the 2nd floor out of 3 levels, so not even on the top). The service from the bellboy service was unacceptable - upon arrival, we asked if someone could help us with our bags, we got a “no, but keep walking that way and you should find it”. Not even explaining if it’s because of lack of service or anything - we saw another bellboy on the way and asked for directions a couple of times, the second time he answered with “the room numbers are written outside the door like I told you”. There is SO MUCH WALKING, so please keep that in mind if you have trouble with this. The food was somewhat decent. Not enough bartenders at the pools and had to wait forever for service, and they were not kind even when we tipped well. People mark all chairs by the pool by 8am and would not even come to the spot until the afternoon, COVID tests not included and were $70 USD each (told you could only use QR code via phone OR cash to pay, did not accept cards), food by the pool gave both of us days of food poisoning even after the trip, shoes were stolen by the pool, and severe lack of elevators throughout the whole property. I frequent Cancun (3.2-4.7 star resorts) but would NEVERRRRR stay here again.
Stayed 3 nights in May 2022