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Viceroy Riviera Maya All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool

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Photo gallery for Viceroy Riviera Maya All Inclusive

Terrace/patio
Couples treatment room(s), hot tub, steam room, body treatments
Signature Villa | Bathroom | Designer toiletries, hair dryer, bathrobes, slippers
Free daily full breakfast
Restaurant
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Pet-friendly
  • Breakfast included
  • Parking available
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Villa, 2 Queen Beds

Terrace/patio

Luxury Villa, 2 Queen Beds

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
Ceiling fan
  • 1000 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Luxury Villa, 1 King Bed

Luxury Villa, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Villa, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Ceiling fan
  • 1000 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa

Royal Villa | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Royal Villa

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Ceiling fan
  • 1000 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Villa

Signature Villa | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Villa

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Ceiling fan
  • 1400 sq ft
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 2 min walk - 0.1 miles
  • Gran Coyote Golf - 4 min drive - 1.8 miles
  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.1 miles
  • Playa del Carmen Main Beach - 10 min drive - 4.0 miles
  • Punta Esmeralda Beach - 10 min drive - 2.4 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Amaranto - ‬11 min walk
  • ‪Alberca - Pool - ‬11 min walk
  • ‪Privilege Lounge - ‬7 min walk
  • ‪Piano Bar - ‬13 min walk
  • ‪The Fives Plaza - ‬7 min walk

About this property

Viceroy Riviera Maya All Inclusive

Luxury all-inclusive property near El Camaleón Mayakoba Golf Course
Take advantage of free full breakfast, a beach bar and a poolside bar at Viceroy Riviera Maya All Inclusive. This property is a great place to bask in the sun with a white sand beach and scuba diving. Treat yourself to a massage, a body treatment or a manicure/pedicure at the on-site spa. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Valet parking (surcharge), a round-trip airport shuttle (surcharge) and wedding services
  • Luggage storage, concierge services and multilingual staff
  • A reception hall, a porter/bellboy and massage treatment rooms
Room features
All guest rooms at Viceroy Riviera Maya All Inclusive feature comforts, such as private plunge pools and 24-hour room service, in addition to thoughtful touches, such as premium bedding and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and hairdryers
  • Flat-screen TVs with satellite channels and DVD players
  • Balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (USD 8 per day)

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Scuba diving

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Well-lit path to entrance

More

  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 26 May 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 16 per cent of room rate
The resort fee includes:
  • Fitness centre access
  • In-room coffee
  • Newspaper

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 2)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Guests under 14 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Does Viceroy Riviera Maya All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Viceroy Riviera Maya All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Viceroy Riviera Maya All Inclusive?

Valet parking is available for USD 8 per day.

What time is check-in at Viceroy Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Viceroy Riviera Maya All Inclusive?

Checkout is at noon.

Does Viceroy Riviera Maya All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 348 per vehicle applies.

Are there all-inclusive benefits at Viceroy Riviera Maya All Inclusive?

Yes, the property is all-inclusive.

Where is Viceroy Riviera Maya All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within a 5-minute walk of Playa Xcalacoco and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 miles (5 km).

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Viceroy Riviera Maya All Inclusive Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 78 out of 87 reviews
Rating 8 - Good. 5 out of 87 reviews
Rating 6 - Okay. 1 out of 87 reviews
Rating 4 - Poor. 2 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Very private. The staff is the best. Everyone is warm and welcoming. This is our second time visiting and was glad to see many of the same faces from our first visit.
Stayed 3 nights in Mar 2025

10/10

Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time.
Stayed 2 nights in Mar 2025

10/10

An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled
Stayed 4 nights in Aug 2024

10/10

Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.
Stayed 4 nights in Aug 2022

10/10

By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.
Stayed 5 nights in Sep 2023

10/10

Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.
Stayed 5 nights in Dec 2023

10/10

Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.
Stayed 3 nights in Mar 2023

10/10

Great service. Unique experience. Quiet getaway.
Stayed 5 nights in Sep 2022

10/10

One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon
Stayed 1 night in Jul 2023

10/10

One word, REJUVENATION!
Stayed 2 nights in Feb 2023

4/10

I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.
Stayed 2 nights in Jul 2023

10/10

Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.
Stayed 1 night in Nov 2023

10/10

Stayed 1 night in Mar 2025

10/10

Stayed 3 nights in Jun 2024

10/10

10/10

This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.
Stayed 6 nights in Sep 2023

2/10

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.
Stayed 4 nights in Aug 2023

10/10

Stayed 4 nights in May 2023

10/10

Stayed 3 nights in Apr 2023

10/10

Muy bonito lugar, privado, tranquilo -solo adultos- concepto tipico pero elegante, muy buen servicio, amigables y atentos.
Stayed 3 nights in Apr 2023

4/10

Stayed 2 nights in Jun 2022

10/10

Stayed 4 nights in Jun 2022

10/10

Stayed 4 nights in Apr 2022

10/10

My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.
Stayed 3 nights in Feb 2022

10/10

The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.
Stayed 8 nights in Jan 2022