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Viceroy Riviera Maya All Inclusive

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On the beach, white sand, scuba diving, beach bar
On the beach, white sand, scuba diving, beach bar
Outdoor pool
Terrace/patio

Overview of Viceroy Riviera Maya All Inclusive

VIP Access

Viceroy Riviera Maya All Inclusive

5 out of 5

4.9/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course13 min drive
  • Popular LocationGrand Coral Golf Riviera Maya14 min drive
  • Popular LocationPunta Esmeralda Beach20 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

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About this area

Playa del Carmen

Located in Playa del Carmen, Viceroy Riviera Maya All Inclusive is in the suburbs and on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including whale watching.
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Popular Location

What's nearby

  • Guadalupe Church - 9 min drive
  • Playa 88 - 10 min drive
  • El Camaleon Mayakoba Golf Course - 13 min drive
  • Grand Coral Golf Riviera Maya - 14 min drive
  • Punta Esmeralda Beach - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Los Murales - 15 min walk
  • Coco's Cabanas - 6 min drive
  • Fonda Argentina - 7 min drive
  • El Puerto - 10 min drive
  • La Pirata - 10 min drive

About this property

Viceroy Riviera Maya All Inclusive

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 41 rooms boast private plunge pools, and offer free WiFi and balconies or patios. Sitting areas and 24-hour room service are standard, as are flat-screen TVs with satellite channels.
Viceroy Riviera Maya All Inclusive offers 41 forms of air-conditioned accommodation with private plunge pools and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the property include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Basic alcoholic drinks included

Awards and affiliations

Viceroy Riviera Maya All Inclusive is listed in the 2018 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 8 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Scuba diving

Conveniences

  • Front-desk safe
  • Library
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • DVD player
  • Flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

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Washer and dryer
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Pool
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Guest rating 4.5+
Guest rating 4.5+
All-Inclusive Resort
All-Inclusive Resort

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per night
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.26 per night
  • Resort fee: 15 per cent of room rate
The resort fee includes:
  • Fitness centre access
  • Newspaper
  • In-room coffee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 302 per vehicle (roundtrip)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests under 14 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

4.9
Exceptional
Rating 5 - Excellent. 47 out of 53 reviews
5 - Excellent 89%
Rating 4 - Good. 5 out of 53 reviews
4 - Good 9%
Rating 3 - Okay. 1 out of 53 reviews
3 - Okay 2%
Rating 2 - Poor. 0 out of 53 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 53 reviews
1 - Terrible 0%

4.9/5

Cleanliness

5.0/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing staff, food and service. 11/10... Attentive of your every need, before you knew you needed it! Would absolutely return
Stayed 5 nights in Feb 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and friendly . The resort was beautiful. I love it every thing about the resort .
Stayed 3 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2021

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service, great food, however there were some issues with the room -
Stayed 5 nights in Dec 2020

4/5 Good

Stayed 8 nights in Oct 2020