Title: Santuario Playa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=22487932&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Santuario Playa Travelers find both relaxation and adventure at this beachside retreat, complete with an outdoor pool and ocean views for the perfect coastal getaway. ## Photo gallery for Santuario Playa ![Presidential Suite | Premium bedding, iron/ironing board, travel cot, free WiFi - Santuario Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/7bb1d093.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Santuario Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/08474777.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Santuario Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/4d4ec522.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers - Santuario Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/df3ace49.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Santuario Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/f6c2c313.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just steps from Playa del Carmen Main Beach, Santuario Playa offers a tranquil atmosphere with free continental breakfast, a pool, scenic garden, rejuvenating spa, helpful staff, in-room WiFi, and a convenient snack bar/deli. ## Reviews 8.0 Very good ## Popular amenities - Spa - Pet-friendly - Free Wi-Fi - Air-conditioning £42 includes taxes & fees 7 May - 8 May ## Room options ### Check availability for these dates Tonight [Apr 8 - Apr 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 9 - Apr 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Master Suite 2 Double Beds ![Master Suite 2 Double Beds | Premium bedding, iron/ironing board, travel cot, free WiFi](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w2879h1919x0y1-8df4a4b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 2 Double Beds 8.2 Very good 19 reviews - City view - 455 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Presidential Suite ![Premium bedding, iron/ironing board, travel cot, free WiFi](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/5e235f5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite 8.0 Very good 1 review - City view - 764 sq ft - 2 bedrooms - Sleeps 6 - 2 Double Beds and 1 King Bed ### View all photos for Single Bed in Female Dormitory Room Hostel ![Premium bedding, iron/ironing board, travel cot, free WiFi](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w5852h4385x0y4-9f900013.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Bed in Female Dormitory Room Hostel - City view - 764 sq ft - Sleeps 2 - 5 Single Bunk Beds ### View all photos for Single Bed in Male Dormitory Room Hostel ![Premium bedding, iron/ironing board, travel cot, free WiFi](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w5852h4385x0y2-eb9283c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Bed in Male Dormitory Room Hostel - 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All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 1,001 reviews £202 includes taxes & fees 4 May - 5 May [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-El-Beso-All-Inclusive-Adults-Only.h15099921.Hotel-Information?chkin=2026-5-4&chkout=2026-5-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b79de9d7-79dc-4468-8d20-70c702de5bd7&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Santuario-Playa.h22487932.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Santuario-Playa.h22487932.Hotel-Information) ## About the area Located near the beach, Santuario Playa is in Downtown Playa del Carmen neighbourhood and is connected to a shopping centre. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Playa del Carmen Main Beach and Mamitas Beach are two other places to visit that come recommended. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63139%2C-87.06812&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sgNbHROS95VNIjbfrfNxxqjDaA0=) Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710 ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 3 min walk \- 0.2 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 3 min walk \- 0.2 miles - ![Quinta Alegría Shopping Mall](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 3 min walk \- 0.2 miles - Central Square 11 min walk \- 0.6 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 49 min drive ### Restaurants - La Vagabunda 2 min walk - La Vaca Gaucha 1 min walk - Pizza Renzo 2 min walk - Ambasciata d'Italia Ristorante 1 min walk - Caiman Tugurio 1 min walk ## About this property ### Santuario Playa Hotel near Mamitas Beach Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Santuario Playa provides free continental breakfast, a terrace and a garden. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a playground and a snack bar/deli. Other perks include: - An outdoor pool, along with sunloungers - A round-trip airport shuttle (surcharge), beach towels and concierge services - Luggage storage, tour/ticket information and a 24-hour front desk - Smoke-free property - Guest reviews give top marks for the helpful staff Room features All guest rooms at Santuario Playa have thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi. Extra amenities include: - Showers and free toiletries - 32-inch LCD TVs with digital channels - Wardrobes/cupboards, communal kitchens and travel cots ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 7.8 Good 519 reviews £26 includes taxes & fees 9 Apr - 10 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,901 reviews £35 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 8.0 Very good 407 reviews £34 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Breakfast available 7.8 Good 1,339 reviews £35 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/5000000/4260000/4252500/4252472/f48d7503.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bosque Caribe , 5th Av Zone Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Parking available 7.6 Good 364 reviews £23 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=4252472&PinnedHotelID=4252472&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 178 per vehicle (return, maximum occupancy 7) - Pet fee: USD 11 per pet, per night - Service animals are exempt from fees - Early check-in fee: USD 16 (subject to availability) - Late check-out fee: USD 16 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Myko Playa Carmen Playa del Carmen Hotel Myko Playa Carmen Myko Playa Carmen Playa del Carmen Myko Playa Carmen Hotel Myko Playa Del Carmen Riviera Maya Santuario Playa Hotel Hotel Myko Playa Del Carmen Santuario Playa Playa del Carmen Santuario Playa Hotel Playa del Carmen ## Frequently asked questions ### Does Santuario Playa have a pool? ### How much does it cost to stay at Santuario Playa? ### Is Santuario Playa pet-friendly? ### How much is parking at Santuario Playa? ### What time is check-in at Santuario Playa? ### What time is check-out at Santuario Playa? ### Does Santuario Playa provide a shuttle to the airport? ### Where is Santuario Playa located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Santuario Playa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.2 Location ### 8.4 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 109 8 - Good 69 6 - Okay 25 4 - Poor 18 2 - Terrible 18 ## Reviews Verified ### 10/10 Excellent #### Andrea 17 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I have stayed here many times over the last few years and it never fails to impress! The bed is comfy, the roku tv gives me youtube comedy i love before sleeping, the warm water shower in a big bathroom is excellent and the included breakfast is amazing with wonderful staff and superb coffee each morning! Highly recommend and will return if i need a hotel again in playa! Excellent! ##### Andrea Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Angela 28 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an excellent stay at this hotel, one of the best I ever had, considering the price. I was in the master double bedroom suite, which was very large, with a bedroom, a living room/kitchen and a bathroom. But what surprised me the most (which wasn't in the description of the room) was that I had a huge private terrace all for myself! The apartment was in great condition, I loved the decor. It had a fridge with a freezer which was key considering the hot temperature outside, so I could stock up ice creams and cold drinks. There was AC and also 4 ceiling fans, which made it very pleasant. The location was perfect, in a super safe area just round the corner from Avenida 5, with so many options for shopping and eating, and a supermarket just a few seconds away. The ADO bus station is just 12 minutes away Just a couple of things, which did not affect my score as my stay was very enjoyable: 1\. The breakfast is served in a cafe' next door, which was very good just there were only a couple of options free of charge: an omelette or a chilaquiles, whilst in the room it said that waffles were also an option. I am not used to salty breakfast and in any case I got a bit bored of eating the same thing after a few days, it would have been nice to have a few more options, including some sweet ones. 2\. The apartament has a stove and a microwave, however no cutlery, plates or pots, which would have been very helpful. I definitely recommend this place to everyone staying in Cancun! ![](https://a.travel-assets.com/ugc/hotel-reviews/3aa86aa1-f128-44be-a9a4-0e92254170e2-1774717757165.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f78d84b5-ff9f-49b1-bfc2-6743fed1831d-1774717756950.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/44bf81ee-adef-46e4-a5de-aa4f1c00bc40-1774717757060.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/84a316b3-4606-4e7a-bfbf-d32cafafc8fd-1774717757040.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angela Stayed 4 nights in Mar 2026 Verified ### 8/10 Good #### Stanley 31 Jul 2025 Liked: Staff & service Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience. ##### Stanley Stayed 8 nights in Jul 2025 Verified ### 10/10 Excellent #### tammy 6 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great! ##### tammy Stayed 7 nights in Feb 2025 Verified ### 10/10 Excellent #### Viraf 2 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again. ##### Viraf Stayed 7 nights in Mar 2025 Verified ### 10/10 Excellent #### Ruth 17 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there. ##### Ruth Stayed 5 nights in Jul 2025 Verified ### 8/10 Good #### Chelsea 6 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Great stay for a couple of nights The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints! ##### Chelsea Stayed 4 nights in Jan 2025 Verified ### 8/10 Good #### Oleksii 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am. ##### Oleksii Stayed 5 nights in Feb 2025 Verified ### 8/10 Good #### Sheila 5 Jul 2025 Liked: Cleanliness I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely. ##### Sheila Stayed 6 nights in Jun 2025 Verified ### 8/10 Good #### Jennifer 10 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place. ##### Jennifer Stayed 1 night in Jan 2025 Verified ### 6/10 Okay #### Olivia 22 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay ! ##### Olivia Stayed 2 nights in Nov 2024 Verified ### 8/10 Good #### Edwin Alexis 25 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason. ##### Edwin Alexis Stayed 2 nights in May 2024 Verified ### 4/10 Poor #### Juana 24 Feb 2025 Liked: Staff & service #### Great location and excellent customer service No hot water in room 201\. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep. ##### Juana Stayed 2 nights in Feb 2025 Verified ### 2/10 Terrible #### Anne 24 Mar 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town. ##### Anne Stayed 9 nights in Mar 2024 Verified ### 8/10 Good #### Edmundo 12 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else. ##### Edmundo Stayed 5 nights in Mar 2025 Verified ### 6/10 Okay #### Sheila 9 Feb 2024 Liked: Cleanliness Disliked: Staff & service, amenities The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow. ##### Sheila Stayed 6 nights in Jan 2024 Verified ### 4/10 Poor #### Maria 9 Apr 2025 Disliked: Cleanliness, property conditions & facilities Unkempt, nobody cleaned the unit, horribly smelling bathroom, grey colored, old bedsheets, rosted mirror and waste basket. The people are very friendly, location is good. ##### Maria Stayed 3 nights in Apr 2025 Verified ### 4/10 Poor #### osman 16 Feb 2026 Disliked: Cleanliness First day manager or owner not sure she was very helpful. But it was very load night time. Under the hotel it’s a bar and not possible to sleep. We request another room. We were lucky they had one gave us bigger room. They didn’t clean new room very well. Couple spots easy to see dirty. Also breakfast only 2 plate option and small. Breakfast employee was charge us tea because we order coffee and isn’t like so we want to replace our coffee with tea but they charged. It’s kind of tourist trap like other mostly places in the area! We didn’t extend our stay in same hotel! Needs improvements! ![Stove was giving error. Didn’t work](https://a.travel-assets.com/ugc/hotel-reviews/df4a1c03-08dd-49ea-8679-c420028f1f46-1771201018595.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/25321406-f76c-4fc8-819a-7e007f5edca0-1771201019456.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![They broken and empty. Least needs to fill! ](https://a.travel-assets.com/ugc/hotel-reviews/54847b6a-1f4e-4963-983f-457f36549e69-1771201019076.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![First room! Top of the bar. Very noisy](https://a.travel-assets.com/ugc/hotel-reviews/9a24025c-6142-4bb2-9fac-a2ff1cb32a44-1771201017413.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### osman Stayed 2 nights in Feb 2026 Verified ### 8/10 Good #### Clark lemuel 11 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very friendly staff! ##### Clark lemuel Stayed 2 nights in Jun 2023 Verified ### 8/10 Good #### Raymond 30 Aug 2025 Disliked: Amenities, property conditions & facilities Limited kitchen supplies would be helpful ##### Raymond Stayed 7 nights in Aug 2025 Verified ### 8/10 Good #### Ophir Olivia 21 Apr 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Reception lady was the best! Room was switched on request and they were very accommodating to my needs. ##### Ophir Olivia Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### Paola 10 Aug 2024 Liked: Staff & service, property conditions & facilities Good service ##### Paola Stayed 8 nights in Jul 2024 Verified ### 10/10 Excellent #### Jaseon 4 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable at home chill vybes ##### Jaseon Stayed 1 night in Aug 2022 Verified ### 4/10 Poor #### Victoria's 28 Apr 2025 Disliked: Cleanliness, staff & service Not a great area very noisy. No help ##### Victoria's Stayed 2 nights in Apr 2025 Verified ### 8/10 Good #### Antonio Isai 17 Aug 2023 Liked: Cleanliness, staff & service, amenities There are something in the property that should remodelate, like the doors but in general everthing is great ##### Antonio Isai Stayed 1 night in Aug 2023 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - 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