Title: Santuario Playa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Santuario Playa Pet-friendly hotel connected to a shopping centre in Playa del Carmen with free breakfast ![Presidential Suite | 1 bedroom, premium bedding, iron/ironing board, travel cot](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/7bb1d093.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w2880h1919x0y0-2a559c4f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/07a1202c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/f6c2c313.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/eebcdddf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just steps from Playa del Carmen Main Beach, Santuario Playa offers a tranquil atmosphere with free continental breakfast, a pool, scenic garden, rejuvenating spa, helpful staff, in-room WiFi, and a convenient snack bar/deli. 8.0 Very good ## Popular amenities - - - Spa - 24/7 front desk - Housekeeping - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct 5 - Oct 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 6 - Oct 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ![Master Suite 2 Double Beds | 1 bedroom, premium bedding, iron/ironing board, travel cot](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w2879h1919x0y1-8df4a4b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 2 Double Beds 8.0 Very good 18 reviews ### Highlights Air conditioning LCD TV Separate bedroom Ceiling fan Premium bedding Private bathroom Shared/communal kitchen Digital channels - 455 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ![1 bedroom, premium bedding, iron/ironing board, travel cot](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/5e235f5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite 8.0 Very good 1 review ### Highlights Air conditioning LCD TV 2 bedrooms Ceiling fan Premium bedding 2 bathrooms Private bathroom Shared/communal kitchen - 764 sq ft - 2 bedrooms - City view - Sleeps 6 - 2 Double Beds and 1 King Bed ![1 bedroom, premium bedding, iron/ironing board, travel cot](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w5852h4385x0y4-9f900013.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Bed in Female Dormitory Room Hostel ### Highlights Separate dining area Air conditioning LCD TV Premium bedding Ceiling fan Separate bedroom Shared/communal kitchen Digital channels - 764 sq ft - City view - Sleeps 2 - 5 Single Bunk Beds ![1 bedroom, premium bedding, iron/ironing board, travel cot](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w5852h4385x0y2-eb9283c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Bed in Male Dormitory Room Hostel ### Highlights Air conditioning LCD TV Premium bedding Ceiling fan Separate bedroom Shared/communal kitchen Digital channels Living room - 764 sq ft - City view - Sleeps 2 - 5 Single Bunk Beds ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 14 reviews £255 includes taxes & fees 8 Oct - 9 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-8&chkout=2025-10-9&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=68658a70-e24d-41a1-9425-aa5873e66a95&top_cur=GBP) Ad ![Sun deck](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4800000/4799500/4799416/e9a44dd5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Select Club at Sandos Caracol All Inclusive - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Santuario-Playa.h22487932.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Santuario-Playa.h22487932.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63139%2C-87.06812&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sgNbHROS95VNIjbfrfNxxqjDaA0=) Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.1 miles - Playa del Carmen Main Beach - 3 min walk - 0.2 miles - Mamitas Beach - 3 min walk - 0.2 miles - Playa del Carmen Maritime Terminal - 3 min drive - 1.1 miles - Playacar Golf Club - 5 min drive - 2.2 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive #### Restaurants - ‪La Vagabunda ® - ‬2 min walk - ‪Kalamata - ‬2 min walk - ‪Ambasciata d'Italia Ristorante - ‬1 min walk - ‪Marmorata Tasting Room - ‬1 min walk - ‪La Vaca Gaucha - ‬1 min walk ## About this property ### Santuario Playa Hotel near Mamitas Beach Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Santuario Playa provides free continental breakfast, a terrace and a garden. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a playground and a snack bar/deli. Other perks include: - An outdoor pool, along with sunloungers - A round-trip airport shuttle (surcharge), smoke-free property and concierge services - Luggage storage, tour/ticket information and a 24-hour front desk - Beach towels - Guest reviews give top marks for the helpful staff Room features All guest rooms at Santuario Playa have thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi. Extra amenities include: - Showers and free toiletries - 32-inch LCD TVs with digital channels - Wardrobes/cupboards, communal kitchens and travel cots ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,515 reviews £30 includes taxes & fees 13 Oct - 14 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 791 reviews £34 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.4 Very good 533 reviews £28 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/ab3f8b2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tukan Hotel Playa del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 6.8 976 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. 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check-in end time: anytime Early check-in subject to availability Early check-in fee: USD 16 Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: USD 16 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 11 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 20 kg per pet) Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 178 per vehicle (return, maximum occupancy 7) - Pet fee: USD 11 per pet, per night - Service animals are exempt from fees - Early check-in fee: USD 16 (subject to availability) - Late check-out fee: USD 16 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Myko Playa Carmen Playa del Carmen Hotel Myko Playa Carmen Myko Playa Carmen Playa del Carmen Myko Playa Carmen Hotel Myko Playa Del Carmen Riviera Maya Santuario Playa Hotel Hotel Myko Playa Del Carmen Santuario Playa Playa del Carmen Santuario Playa Hotel Playa del Carmen ## Frequently asked questions ### Does Santuario Playa have a pool? > Yes, this property has an outdoor pool. ### Is Santuario Playa pet-friendly? > Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of USD 11 per pet, per night. Service animals are exempt from fees. ### How much is parking at Santuario Playa? > This hotel doesn't offer parking. ### What time is check-in at Santuario Playa? > Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 16 (subject to availability). ### What time is check-out at Santuario Playa? > Checkout is at noon. Late checkout is available for USD 16 (subject to availability). ### Does Santuario Playa provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 178 per vehicle applies. ### Where is Santuario Playa located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Santuario Playa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.2 Location ### 8.4 Staff & service ### 7.8 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 101 8 - Good 67 6 - Okay 25 4 - Poor 17 2 - Terrible 17 ### 8/10 Good #### Raymond 30 Aug 2025 Disliked: Amenities, property conditions & facilities Limited kitchen supplies would be helpful ##### Raymond Stayed 7 nights in Aug 2025 ### 8/10 Good #### Stanley 31 Jul 2025 Liked: Staff & service Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience. ##### Stanley Stayed 8 nights in Jul 2025 ### 10/10 Excellent #### Ruth 17 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there. ##### Ruth Stayed 5 nights in Jul 2025 ### 8/10 Good #### Ophir Olivia 21 Apr 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Reception lady was the best! Room was switched on request and they were very accommodating to my needs. ##### Ophir Olivia Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### tammy 6 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great! ##### tammy Stayed 7 nights in Feb 2025 ### 8/10 Good #### Sheila 5 Jul 2025 Liked: Cleanliness I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely. ##### Sheila Stayed 6 nights in Jun 2025 ### 8/10 Good #### Oleksii 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am. ##### Oleksii Stayed 5 nights in Feb 2025 ### 8/10 Good #### Jennifer 10 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place. ##### Jennifer Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Paola 10 Aug 2024 Liked: Staff & service, property conditions & facilities Good service ##### Paola Stayed 8 nights in Jul 2024 ### 4/10 Poor #### Victoria's 28 Apr 2025 Disliked: Cleanliness, staff & service Not a great area very noisy. No help ##### Victoria's Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Juana 24 Feb 2025 Liked: Staff & service #### Great location and excellent customer service No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep. ##### Juana Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Sankalpa 16 Jan 2025 There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!! ##### Sankalpa Stayed 6 nights in Jan 2025 ### 8/10 Good #### Antonio Isai 17 Aug 2023 Liked: Cleanliness, staff & service, amenities There are something in the property that should remodelate, like the doors but in general everthing is great ##### Antonio Isai Stayed 1 night in Aug 2023 ### 2/10 Terrible #### RAUL 21 Jul 2023 Disliked: Staff & service S ##### RAUL Stayed 1 night in Jul 2023 ### 6/10 Okay #### Ivan Blumenfeld 20 Nov 2023 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Ran down property. Not recommendable. Good location but overall a bad stay. ##### Ivan Blumenfeld Stayed 6 nights in Nov 2023 ### 10/10 Excellent #### Kayleigh 8 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy! ##### Kayleigh Stayed 2 nights in Feb 2023 ### 6/10 Okay #### John 4 Mar 2025 Disliked: Amenities, property conditions & facilities Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay. ##### John Stayed 7 nights in Feb 2025 ### 4/10 Poor #### Monica 6 Apr 2024 Liked: Staff & service Disliked: Cleanliness Water was too cold ##### Monica Stayed 6 nights in Mar 2024 ### 8/10 Good #### Edmundo 12 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else. ##### Edmundo Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Manuel Luciano Saure 2 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Manuel Luciano Saure Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Anne 24 Mar 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town. ##### Anne Stayed 9 nights in Mar 2024 ### 4/10 Poor #### Verified traveller 29 Nov 2022 Liked: Room comfort Disliked: Staff & service, property conditions & facilities In serious need of an update ##### Verified traveller Stayed 7 nights in Nov 2022 ### 4/10 Poor #### Hiroshi 1 Dec 2023 Disliked: Cleanliness, property conditions & facilities There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there. ##### Hiroshi Stayed 1 night in Nov 2023 ### 8/10 Good #### Reyna 18 Sept 2023 Liked: Staff & service Disliked: Property conditions & facilities The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains. ##### Reyna Stayed 1 night in Sep 2023 ### 6/10 Okay #### William 3 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great ##### William Stayed 1 night in Jul 2022 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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