Title: Le Reve by MIJ Beachfront Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1916295&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Le Reve by MIJ Beachfront Hotel Le Reve Beachfront Hotel offers a tropical escape near Quinta Avenida with ocean views, international cuisine, and multiple spots to unwind ## Photo gallery for Le Reve by MIJ Beachfront Hotel ![Outdoor pool, pool umbrellas, pool loungers - Le Reve by MIJ Beachfront Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/fa68c117.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch, dinner served; international cuisine, pool views - Le Reve by MIJ Beachfront Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/1870891f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down duvets, blackout curtains, iron/ironing board, free WiFi - Le Reve by MIJ Beachfront Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/e7a97115.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down duvets, blackout curtains, iron/ironing board, free WiFi - Le Reve by MIJ Beachfront Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/78c65c9b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Le Reve by MIJ Beachfront Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/1c104187.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers at Le Reve Beachfront Hotel start their day with complimentary breakfast before relaxing in the garden, on the white sand beach with sun loungers, or by the outdoor pool. The on-site restaurant serves international dishes with ocean views, just steps from Quinta Avenida. ## Reviews 6.6 ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Jan 10 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=1916295&PinnedHotelID=1916295&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=1916295&PinnedHotelID=1916295&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 11 - Jan 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=1916295&PinnedHotelID=1916295&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=1916295&PinnedHotelID=1916295&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1916295&PinnedHotelID=1916295&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1916295&PinnedHotelID=1916295&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1916295&PinnedHotelID=1916295&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1916295&PinnedHotelID=1916295&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 8 of 8 rooms ### View all photos for Beach front bungalow private pool ![Down duvets, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/226ab43b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beach front bungalow private pool ### Highlights Balcony or patio Private pool Air conditioning LED TV Renovated in 2014 Down duvet Blackout curtains Private bathroom - 420 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Junior Room ![Junior Room | Beach/ocean view](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/844c27e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room ### Highlights Air conditioning LED TV Down duvet Blackout curtains Private bathroom Daily housekeeping - 387 sq ft - Beach view - Sleeps 4 - 1 King Bed and 2 Single Sofa Beds ### View all photos for Superior Double Room, 1 Bedroom ![Superior Double Room, 1 Bedroom | Down duvets, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/dec7d185.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Full-sized fridge/freezer LED TV Down duvet Blackout curtains - 387 sq ft - Beach view - Sleeps 2 - 1 King Bed ### View all photos for Superior Studio ![Superior Studio | Beach/ocean view](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/046d4457.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio ### Highlights Air conditioning LED TV Down duvet Blackout curtains Private bathroom Daily housekeeping - 386 sq ft - Beach view - Sleeps 4 - 2 Double Beds ### View all photos for Beach front bungalow with Jacuzzi ![Beach front bungalow with Jacuzzi | View from room](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/77e81d88.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beach front bungalow with Jacuzzi ### Highlights Balcony or patio Air conditioning LED TV Down duvet Blackout curtains Private bathroom Daily housekeeping - 387 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Panoramic Studio Suite ![Panoramic Studio Suite | Down duvets, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/fcbbd237.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite ### Highlights Air conditioning LED TV Down duvet Blackout curtains Private bathroom Daily housekeeping - Sea view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Ocean View with Balcony ![Deluxe Ocean View with Balcony | Down duvets, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/e15974dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Ocean View with Balcony ### Highlights Balcony or patio Private pool Air conditioning LED TV Down duvet Blackout curtains Private bathroom Daily housekeeping - 387 sq ft - Ocean view - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Garden Balcony o Private Garden ![Deluxe Garden Balcony o Private Garden | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1920000/1916300/1916295/666bb464.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Garden Balcony o Private Garden ### Highlights Balcony or patio Air conditioning LED TV Down duvet Blackout curtains Separate bedroom Private bathroom Daily housekeeping - 388 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Le-Reve-Beachfront-Hotel.h1916295.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Le-Reve-Beachfront-Hotel.h1916295.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.66154%2C-87.03394&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0I0Cc-u4TfNo4-SVNLRuj5sd0A4=) Playa Xcalacoco Fracci¢n 2A, Playa del Carmen, ROO, 77710 #### What's nearby - Playa Xcalacoco \- 5 min walk \- 0.3 miles - Quinta Avenida \- 13 min drive \- 5.5 miles - Playa del Carmen Main Beach \- 14 min drive \- 5.7 miles - Xcaret Eco Theme Park \- 27 min drive \- 11.6 miles - Maroma Beach \- 29 min drive \- 9.6 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive #### Restaurants - ‪La Laguna - ‬12 min walk - ‪Steakhouse - ‬12 min walk - ‪El Beso Pool Bar - ‬14 min walk - ‪El Templo - ‬12 min walk - ‪Fresco Bar - ‬9 min walk ## About this property ### Le Reve by MIJ Beachfront Hotel Upscale hotel near Quinta Avenida Take advantage of free breakfast (local cuisine), an airport shuttle and a garden at Le Reve by MIJ Beachfront Hotel. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. The on-site international cuisine restaurant, Merlot Restaurant, offers breakfast, brunch, lunch, dinner and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on-site and a bar. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - A round-trip airport shuttle (surcharge), a free beach club on-site and beach towels - Beach umbrellas, wedding services and a 24-hour front desk Room features All guest rooms at Le Reve by MIJ Beachfront Hotel have comforts, such as air conditioning, as well as Other conveniences in all rooms include: - Bathrooms with showers and free toiletries ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/111000000/110090000/110089500/110089466/075c8f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beachfront Bliss - Spacious 4-Bed with Ocean View Zona Hotelera - Ocean view - Pool - Kitchen - Washing machine 10 Exceptional 53 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=110089466&PinnedHotelID=110089466&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/108000000/107050000/107049100/107049034/eb7bf8cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 3 bedroom apartment with roof top palapa and 3 station hydrotherapy pool. 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Zona Hotelera - Pool - Kitchen - Dryer - Pet-friendly 10 Exceptional 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=108281333&PinnedHotelID=108281333&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Limited on-site self parking ### Food and drink - Free local cuisine breakfast available daily 8:00 AM to 11:00 AM - A bar/lounge - A restaurant - Couples/private dining - Snack bar/deli ### Restaurants on site - Merlot Restaurant ### Things to do - Free beach club - Hot tub - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Well-lit path to entrance ### More - 1 building - 3 floors - Built in 2008 ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - LED TV ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must transfer via required shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 750.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 56.57 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 1000 per vehicle (one-way, maximum occupancy 6) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: MXN 750.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Only registered guests are allowed in the guestrooms Children under 12 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Reve Le Reve Hotel Le Reve Hotel Playa del Carmen Le Reve Playa del Carmen Reve Hotel Le Reve Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico Le Reve Hotel And Spa Reve Boutique Beachfront Hotel Playa del Carmen Reve Boutique Beachfront Hotel Reve Boutique Beachfront Playa del Carmen Reve Boutique Beachfront ## Frequently asked questions ### Does Le Reve by MIJ Beachfront Hotel have a pool? ### Is Le Reve by MIJ Beachfront Hotel pet-friendly? ### How much is parking at Le Reve by MIJ Beachfront Hotel? ### What time is check-in at Le Reve by MIJ Beachfront Hotel? ### What time is check-out at Le Reve by MIJ Beachfront Hotel? ### Does Le Reve by MIJ Beachfront Hotel provide a shuttle to the airport? ### Where is Le Reve by MIJ Beachfront Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Le Reve by MIJ Beachfront Hotel Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 7.0 Location ### 7.4 Staff & service ### 6.8 Eco-friendliness ### 6.4 Property conditions & facilities 10 - Excellent 64 8 - Good 61 6 - Okay 43 4 - Poor 42 2 - Terrible 42 ## Reviews ### 10/10 Excellent #### Erika 16 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Away from busy traffic and the most beautiful location. Not far from great restaurants and tourist attractions. ##### Erika Stayed 7 nights in Apr 2023 ### 8/10 Good #### Verified traveller 22 Sept 2022 Liked: Cleanliness #### Great Staff Great staff, needs updating ##### Verified traveller Stayed 2 nights in Sep 2022 ### 8/10 Good #### Brandon Armond 31 Mar 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Beautiful property! Very nice and polite staff. The view! However, the hot tub didn't work. Neither did the tv. The language barrier was tough when ordering food, but hey it's Mexico! Overall a great deal for a beach front hotel ##### Brandon Armond Stayed 6 nights in Mar 2023 ### 8/10 Good #### Renee 14 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities The manager Mr Humpheys was very courteous, friendly and extremely helpful. He was very knowledgeable about the area. Wish there was more light in the bathroom. You had to walk out across rocks to be able to swim. ##### Renee Stayed 1 night in Mar 2023 ### 6/10 Okay #### Heather 1 Jan 2023 Liked: Cleanliness, staff & service Disliked: Amenities This hotel is a bare bones place with very limited services and staff so if you’re looking for a resort experience this isn’t it. You need a rental car or you would be spending a ton on taxis. Food at the restaurant is expensive too for what you get. The rooms are nice and the location on the beach is fantastic. There are a couple things down the beach like massages and a viewpoint that are nice to take in. They also have pretty good wifi, enough to stream Netflix. ##### Heather ### 2/10 Terrible #### Simon Peter 5 Jan 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Terrible service and there was rarely any staff available. ##### Simon Peter ### 6/10 Okay #### Ronald 18 Feb 2023 Disliked: Property conditions & facilities The property must have been stunning and could be again if the owners only supported their staff. The super staff were doing their utmost to make us happy but without any management or support. The place needs to have money spent to maintain it. ##### Ronald Stayed 6 nights in Feb 2023 ### 4/10 Poor #### ZHI 2 Nov 2022 Disliked: Staff & service They only provide 2 x 500 ml bottle of drinking water during the whole stay, you have to buy your own drinking water, 40 pesos per small bottle of water; restaurant only sells hamburger and french fries for dinner in that evening we stayed there; breakfast service is very very slow, only one employee is serving breakfast for all the hotel guest and he is verbally reminding us that tips is not included; a one way taxi ride to downtown Playa del Carmen costs 350 pesos. The only positive thing is that the front row hotel room have wonderful ocean view and the beach is very calm and very good for swimming in November. ##### ZHI ### 10/10 Excellent #### Laura 11 Mar 2023 Liked: Cleanliness, staff & service I read the reviews both good and bad before booking. Our room was clean as was the bar and restaurant. The bed was ok but I like a firm mattress and ours was soft. Towels are huge and fluffy. Wifi was good in the room for streaming as well at the pool and beach. The staff were great. Alvaro greeted us when checking in. Ivan and the other bartender were very nice. Mojitos we’re tasty and the beer was cold. Is it fancy, no but it’s clean and the small group of staff were fabulous. ##### Laura ### 2/10 Terrible #### Ali 5 Mar 2023 Liked: Cleanliness, property conditions & facilities Vary bad management ##### Ali Stayed 6 nights in Feb 2023 ### 6/10 Okay #### Samantha 19 Feb 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities First I’d like to say the staff was overall good, friendly, helpful. But the property is run down, the beds were super hard ( like sleeping on a board!) and the AC in our room didn’t work. There were also hardly any other people staying at the hotel which seemed kinda creepy…They also don’t really have many food options near by and that really sucked, and all the restaurants on the beach open at 11\. Overall, I probably wouldn’t stay again or recommend. ##### Samantha Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Christian 22 Mar 2023 Liked: Cleanliness Disliked: Property conditions & facilities #### Ghosted area not as described from pictures Like all recent reviews, -What has happened with this resort? Seems to have great potential in the past, but it seems like it has 100% placed into ruins.. who rund this place, seems like a ghoosted place. We did not got the room as We ordered, nor paid for. We got another class w/o balcony. Nevertheless the cleaniness and breakfast was great. I think the staff does as good as they can, but the owners just target to place the place into ruins.. sadly as the venue is great, just a little bit to far away from everything else. I Will claim this to hotels/expedia and they have to refund me for this as our Experience is not according to the pictures or description!! Pool was also dirty and not circulating throw filter/pump. ##### Christian Stayed 3 nights in Mar 2023 ### 2/10 Terrible #### Johannes Marc 9 May 2023 Disliked: Property conditions & facilities let me start positively, the people who work there try to solve the problems of the hotel but they walk with their hands in their hair they can't handle it. Our holiday: day 1 no water, day 2 only cold water, day 3 only cold water and no electricity. Day 4 everything worked except the WIFI but that is survivable. day 5 there was a very limited breakfast, just some fruit. day 6 no water, day 7 cold water. We spent some time at the reception, unfortunately. The beach and the pool are also nothing, the beach is also very marred by all the seaweed, the hotel cannot do anything about it. All in all very nice people who want to help but the hotel chain does not listen. We are really not difficult, because we were sometimes already with a cold shower, but it is really terrible. Of course you have a price-quality ratio, but this made no sense. Definitely don't go to this hotel if you want to have a nice holiday. I also want to claim my money back from Expedia because I paid for things that were absolutely not there, terrible. So just scroll straight on to another hotel and skip this one for your own good. By the way, the entire coastline from Cancun to Tulum and beyond is covered in seaweed (just Google it) It would be a good idea to go to Mexico if you like swimming and snorkeling because spontaneously that is hardly possible. ##### Johannes Marc Stayed 8 nights in Apr 2023 ### 4/10 Poor #### Bruno 2 May 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Le Reve has an advantageous location and may have been a great place. Unfortunately, this is no longer the case. The description and photos on the website are outdated, and the property is clearly neglected by management and/or owners. During our stay at one of the beachfront villas with pool, we noticed that the place is falling apart and not properly maintained. We experienced power outages for at least one-third of our stay, no water for a significant portion of two days, and no hot water from the evening prior to our checkout until we left at noon. There is no maintenance crew, and the front desk associate had no tools to try and fix a broken pipe. The furniture and fixtures are old, some are broken or missing, and the beach chairs and lounges are beaten up with no umbrellas. The pipes are rusty, light bulbs are missing, and the mattresses are hard. The bedding and towels are old, stained, smelly, and have holes. The rooms are only half cleaned, and none of the common areas were cleaned during our three-night stay. The few employees who showed any care did their best with what they had, including Arturo, Javier, Alvaro, and Beth. Unfortunately, we did not see any management during our stay. We hope that this review will serve as a warning to others considering this property. The issues we experienced are not isolated, as other recent reviews have referenced the same problems and the hotel’s responses not followed with actions. This hotel should not be operating. ##### Bruno Stayed 3 nights in Apr 2023 ### 2/10 Terrible #### Michael 12 Feb 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Complete waste of money Dreadful experience. We stayed in the premium room and I've never experienced a hotel this bad. We checked in and could not get two rooms keys because they only give one key per room no matter how much we insisted on two keys. This obviously made life challenging for my wife and I needing to coordinate our time at the room or one would be locked out. We asked for face clothes and were told no because they don't provide that. Asked for an extra pillow for my wife who is dealing with a neck injury - nope, they do not provide extra pillows. We went to breakfast and sat at a dirty table for 15 minutes before walking out. My wife went back to get a coffee and was told no because all the coffee was finished. She insisted on a coffee since nothing is provided in the room and she managed to get one after 10 minutes. We asked for a glass of water at the pool bar and were told no, they do not provide water unless we pay. It was odd because the staff also kept asking for tips even though we literally got zero service. One even went as far as explaining to us how little money the hotel pays its staff so he really needed a tip and he promised he would share it with the other staff. It was all very weird and unpleasant. It's a shame because the beach is lovely and it could be so much more with proper management. The simple things we were denied are absolutely basic at any hotel anywhere in the world. The issue is likely the owner being extremely cheap. ##### Michael Stayed 1 night in Feb 2023 ### 6/10 Okay #### Juan 7 May 2023 Mas serví y comunicación ##### Juan Stayed 3 nights in May 2023 ### 6/10 Okay #### Jesus Javier 3 May 2023 Se fue el agua como 4 hrs , y mi habitación no era la que esperaba , no volveré a este hotel. ##### Jesus Javier Stayed 2 nights in Apr 2023 ### 6/10 Okay #### César 1 May 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities Esta muy expuesto el hotel, no habia toallas, al llegar no habia agua ##### César Stayed 1 night in Apr 2023 ### 6/10 Okay #### carlos 21 Apr 2023 Liked: Cleanliness Un poco descuidado el servicio ##### carlos ### 2/10 Terrible #### Mario Enrique 14 Apr 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Es un lugar sucio, viejo, sin mantenimiento y con personal pésimamente capacitado. Un pésima opción ##### Mario Enrique Stayed 3 nights in Apr 2023 ### 2/10 Terrible #### Rafael Antonio De la Cruz 12 Apr 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No había personal en el hotel en las habitaciones no nunca pusieron jabón de desayuno solo pudieron un pan y café y pocas atenciones ##### Rafael Antonio De la Cruz Stayed 3 nights in Apr 2023 ### 8/10 Good #### Lorena 14 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities esta hermoso el lugar, lo unico es la playa que hay muchas piedras ##### Lorena Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Verified traveller 14 Mar 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fuyez Hôtel délabré qui est abîmé et qui se casse de partout. Odeur d’égouts, service ultra lent et inefficace, locaux vieux et non entretenu, plage rocailleuse, bref fuyez ! ##### Verified traveller Stayed 2 nights in Mar 2023 ### 2/10 Terrible #### Arnoldo 6 Mar 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pesimo para un hotel 4 estrellas Me fue muy mal por el hotel no era lo que yo esperaba un hotel de 4 estrellas el hotel esta en pesimas condiciones, cortinas sucias, sillones y baños la pintura callándose no cable de la televisión, alberca sucia ##### Arnoldo Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Verified traveller 22 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un lugar para desconectarte de todo Una estancia muy agradable, el hotel tiene una bonita vista, buena iluminación en la habitación. El detalle fue que la habitación no tenía agua caliente, como sugerencia sería extender el horario de desayuno ya que es solo de 8am a 10am. ##### Verified traveller Stayed 2 nights in Feb 2023 ## Expedia's Latest Trends ### Hotels > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Grand Tulum - 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