Title: Luciana Hotel & Beach Club Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Luciana Hotel & Beach Club ## Photo gallery for Luciana Hotel & Beach Club ![Smart TV - Luciana Hotel & Beach Club (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/c1ec7c8c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, Partial Sea View | Beach/ocean view - Luciana Hotel & Beach Club (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/cf915b3f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Luciana Hotel & Beach Club (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/83738345.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Luciana Hotel & Beach Club (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/040a6a29.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, blackout curtains, iron/ironing board, free WiFi - Luciana Hotel & Beach Club (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/d726ada2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Playa Maya by MIJ - Beachfront Hotel sits conveniently near Playa del Carmen Maritime Terminal and Mamitas Beach. Guests sip refreshing drinks at the beach bar, savor international dishes at Restaurant Playa Maya, and relax on the rooftop terrace with ocean views. ## Reviews 8.2 Very good ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Air-conditioning - Outdoor space - 24/7 front desk £90 includes taxes & fees 21 Mar - 22 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe Room ![Deluxe Room | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/fe163985.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.0 Wonderful 2 reviews ### Highlights Air conditioning Mini-fridge Smart TV Renovated in 2025 Blackout curtains Separate bedroom Private bathroom Hairdryer - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/f8b1dc5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Air conditioning Mini-fridge Smart TV Renovated in 2025 Blackout curtains Separate bedroom Private bathroom Hairdryer - 269 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Double Room, Partial Sea View ![Terrace/patio](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/69826bd1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Partial Sea View ### Highlights Air conditioning Mini-fridge Smart TV Renovated in 2025 Blackout curtains Separate bedroom Private bathroom Hairdryer - Partial sea view - 269 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room, Partial Sea View ![Terrace/patio](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/69826bd1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Partial Sea View ### Highlights Air conditioning Mini-fridge Smart TV Renovated in 2025 Blackout curtains Separate bedroom Private bathroom Hairdryer - 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Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 1,005 reviews £421 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f83311fa-41b4-4062-a1ce-e786378c984d&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Playa-Maya-By-MIJ-Beachfront-Hotel.h16035802.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Playa-Maya-By-MIJ-Beachfront-Hotel.h16035802.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Luciana Hotel & Beach Club is in the entertainment district and on the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach and Tres Rios Ecopark. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) [View more Aparthotels in Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Apart-Hotels.d601751-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62512%2C-87.07222&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=L00JGAXWdDey1lsPSsvvLm_MNBY=) Playa del Carmen, QROO ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 3 min walk \- 0.2 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 8 min walk \- 0.5 miles - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 10 min walk \- 0.5 miles - Playa del Carmen Maritime Terminal 10 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - Fah Restaurant Bar 2 min walk - Zenzi Beach Club 2 min walk - Starbucks 2 min walk - Restaurante Tropical 2 min walk - Inti Beach 3 min walk ## About this property ### Luciana Hotel & Beach Club When you stay at this beach aparthotel, you can enjoy umbrellas, sunloungers and free beach club on site. Each apartment offers free WiFi, a coffee/tea maker and a Smart TV with satellite channels. A hairdryer, a safe and a shower are among the other amenities that guests will find. Housekeeping is available on request. Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with a safe and coffee/tea makers. Smart televisions come with satellite channels. Bathrooms include a shower and hairdryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. 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consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 2 buildings - 22 units - 3 floors - Bed sheets changed on request - Built in 2002 - Housekeeping (on request) - Renovated - January 2025 - Towels (changed on request) - Traditional architecture ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out A late check-out fee will be charged ### Special check-in instructions The check-in location differs from the property location; go to: \[Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)\] Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 008-007-006973/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Playa Maya Hotel Playa del Carmen Playa Maya Hotel Playa Maya Playa del Carmen Playa Maya Riviera Maya/Playa Del Carmen Mexico Playa Maya Del Carmen Playa Maya Hotel Del Carmen ## Frequently asked questions ### Does Luciana Hotel & Beach Club have a pool? ### How much does it cost to stay at Luciana Hotel & Beach Club? ### Is Luciana Hotel & Beach Club pet-friendly? ### How much is parking at Luciana Hotel & Beach Club? ### What time is check-in at Luciana Hotel & Beach Club? ### What time is check-out at Luciana Hotel & Beach Club? ### Where is Luciana Hotel & Beach Club located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Luciana Hotel & Beach Club Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.0 Location ### 8.8 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 295 8 - Good 174 6 - Okay 72 4 - Poor 33 2 - Terrible 46 ## Reviews ### 8/10 Good #### William Murray 16 Dec 2025 Liked: Cleanliness, property conditions & facilities, communication Room was clean , staff were exceptional , amenities were decent. ##### William Murray Stayed 21 nights in Nov 2025 ### 10/10 Excellent #### Arif 14 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The staff are so friendly. The rooms are clean and comfortable. The beach and surf side was literally perfect and out of a magazine. Will definitely recommend and return. ![](https://a.travel-assets.com/ugc/hotel-reviews/2c236562-b954-4e17-969d-4d307ed0cfa5-1765672674727.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7f379280-ff54-4d57-aaec-26bd41b84461-1765672675232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Arif Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Tana 5 Jan 2026 Liked: Cleanliness, communication The hotel and staff were wonderful! Needs some updates but overall clean. On the main strip next to shopping and walkable to everything. The rooftop access to bar and pool of the Carmen hotel had amazing views of the ocean and more relaxing if you didn’t want to be on the sandy beach. The only downside was there is no onsite parking and we had to drag luggage down main streets and park blocks away. Expect it to be busy, noise and regular activities along a main strip of a city. ##### Tana Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### JUAN 11 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Room was always clean, the staff is amazing, great food and beverages right by the beach. Couldn’t have asked for a better place to stay, only thing is no elevator, walking 3 flights of stairs when you’ve had a bit to drink isn’t fun, but it’s one of our best experiences, 100% recommended ![](https://a.travel-assets.com/ugc/hotel-reviews/e8078c12-7426-4e17-a177-0e69a8bbf2b7-1762823271562.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dc4a75fd-651c-4f02-93bb-6320ede81d5f-1762823279983.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5665f699-3d83-4d6e-959c-b87ef1472298-1762823293125.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JUAN Stayed 4 nights in Nov 2025 ### 8/10 Good #### Layla 30 Dec 2025 Liked: Cleanliness You don't come here for the pool when the beach is literally 30 seconds outside your door. Breakfast at the bar was nice and convenient. Trouble getting a lounge chair if you don't go out early, but there's other spots down the way if you ask them. I enjoyed that they didn't start music until later in the morning and that it was stopped at a decent hour of the night. ##### Layla Stayed 5 nights in Dec 2025 ### 8/10 Good #### Luis 9 Oct 2025 Liked: Cleanliness, room comfort, communication our check in was a bit cood, maybe the lady was not in her best mood, but we hope to receive a better welcome. the hotel itself is a jeel, very confy, coffeemaker with coffee, 4 bottle of water, shampoo, conditioner., all the necesities. we even had a great time in the sea. ![](https://a.travel-assets.com/ugc/hotel-reviews/e0a8e669-8095-497e-96a6-eceab7dd4d4f-1760030376742.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luis Stayed 1 night in Oct 2025 ### 8/10 Good #### Dhruvesh Nileshbhai 27 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Recommended for the people who want to stay near beach. ##### Dhruvesh Nileshbhai Stayed 9 nights in Apr 2025 ### 8/10 Good #### Chris 14 Jul 2025 Liked: Cleanliness This is a charming boutique hotel with a no frills style but big hospitality, chill beach vibe and near 5th ave. ##### Chris Stayed 4 nights in Jun 2025 ### 8/10 Good #### Irina 30 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication A perfect location (right on the beach), an excellent value for the budget. ##### Irina Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Javier A 14 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Close to beach and other areas of interest. ##### Javier A Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Mailis 17 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Right on the beach with chairs and umbrellas available. The swimming pool was really clean and great for the kids. ##### Mailis Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Lyall 27 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Hidden gem in PDC. Rooms were excellent with everything you needed for a beach stay. Recently updated, comfortable beds and lots of large fluffy pillows. Housekeeping staff did amazing job cleaning and providing extra clean towels. Hotel staff very attentive to needs. Very nice beach club, kept sargassum cleaned up every morning. WI-FI did drop out and was slow, that’s was only minor issue we experienced. Great location right on 5th Ave. so close to everything. We had a great stay! ![](https://a.travel-assets.com/ugc/hotel-reviews/829b6467-bd04-408b-a97c-95cf46f4e586-1753632841731.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4aeb6045-108a-40f2-9bc9-2d1365a56ab7-1753632841089.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lyall Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Guy 30 Apr 2025 Liked: Cleanliness, room comfort, communication #### Everything you could want in a Mexican beach resor Everything was working as it should, the a/c was cold the shower was hot, the room was clean and well appointed and the location was fabulous. The Beach and restaurant staff was friendly and accommodating. The Restaurant had great food at reasonable prices. One of the nicest beaches around. I will definitely go back. ##### Guy Stayed 2 nights in Apr 2025 ### 8/10 Good #### Vlad 5 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Clean and comfortable rooms, bar located on the beach, friendly personnel. I would definitely return. ##### Vlad Stayed 1 night in Mar 2025 ### 10/10 Excellent #### steve 24 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great hotel. Excellent food. Raul was a fantastic servercand the rest of the employees were great too. Rooms were clean. Fridge worked great. Beach is very nice walk about 100ft to the south to enter the water to avoid rocks at tge water edge ##### steve Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Bruce 21 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The property was very clean, it was close to the beach, and we got excellent service all day long on the beach. Darien took very good care of us. ##### Bruce Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Michael 18 Mar 2025 Liked: Cleanliness, room comfort, communication Excellent place to stay. Had no complaints. Location was amazing. While near the beach and Quinta Avenida, it was a quiet location and we heard no noise from nearby businesses. Staff was friendly and helpful. Would definitely do again. ##### Michael Stayed 3 nights in Mar 2025 ### 8/10 Good #### Joel 4 Apr 2025 Liked: Cleanliness, amenities, communication The hotel rooms are clean , average accommodation , the pool is nothing special but we didn’t go to swim in the pool we went for the beach and it’s right out our room and awesome . Service was great at the beach club and hotel ,The hotel is close to everything you need . If your looking for good place to hangout at the beach this is it. I would use this hotel again . ##### Joel Stayed 12 nights in Mar 2025 ### 10/10 Excellent #### Carla 27 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication We stayed at the hotel Luciana and had just a wonderful stay. The restaurant has especially good food and Raul our waiter was very helpful and ambitious. I would definitely go back to stay at this hotel. The only thing was the maids had forgotten to give coffee and waters one they clean the rooms. ##### Carla Stayed 5 nights in Apr 2025 ### 8/10 Good #### Verified traveller 26 Feb 2024 Great day at the beach. Perfect proximity. ##### Verified traveller Stayed 1 night in Feb 2024 ### 8/10 Good #### Mayra 14 Apr 2025 Liked: Cleanliness, property conditions & facilities, communication There is some wear and tear but the room is clean, bed was comfortable and I felt safe during my stay. The entrance is on the beach side or passing through a restaurant. Walkable to ADO and plenty of restaurants and stores. There is music that goes on 24/7 but it didn’t affect my sleep. To access the ocean ##### Mayra Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Liana 13 Mar 2025 Liked: Cleanliness, room comfort, communication #### Wonderful It’s was great. The room was very clean and the beds were comfortable. There was hot water for showers. Refrigerator in the room. The staff was absolutely amazing!!! Location is perfect!! We had perfect beds to lay out on!!! It’s a definitely be back as I have been to playa 18 times!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/D3176B1C639FFC438E684996AAD60221853B31C71741876293486.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Liana Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Alfredo 16 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication A returning customer, this hotel is beautiful and has the front entrance in front of the beach so it's very relaxing to see. I always recommend Playa Maya Hotel :) ##### Alfredo Stayed 2 nights in Apr 2024 ### 4/10 Poor #### Kristin 13 Jan 2026 Disliked: Amenities We had a very smooth check in and the front desk was great! Getting into our room, we had to walk down the street, through the El Carmen restaurant, through the Luciana restaurant and then to our room. The room was fine, it was clean, but it wasn't updated. Our unexpected surprise was that we could see the ocean from our room! First negative- There aren't ashtrays on the balconies. Someone threw a butt and it landed on my shorts, ruining them! Next, there seems to be a feud between the two restaurants. When you book the hotel, it says you can use both properties. I was told to move from a chair because it was on the wrong side? The man at the Luciana got me a new appropriate chair, but then aggressively bad mouthed (inc. excessive cursing) the owner of the restaurant next door. (After this point, the workers at the El Carmen restaurant began blocking the walk way between properties.) On the last day, we couldn't get a chair. We had to check out, so we were only hoping to get 2 lounge chairs until about 10 am. Basically buying food/beverages wasn't enough. We watched the workers pocket money and then people, who arrived after us, obtained or reserved chairs. There were many empty chairs when we left to shower before checking out. Lastly, when we went in to shower, the water had been turned off without warning. When we went to check out, a worker did show us a shortcut through the hotel so that we wouldn't have to walk through the sand with our luggage. ![View of the room](https://a.travel-assets.com/ugc/hotel-reviews/a4b2691e-bddc-4261-8bfd-95893490fbee-1768270329811.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View of the room facing the other direction inc bathroom door.](https://a.travel-assets.com/ugc/hotel-reviews/90289712-5c5a-4ae2-8147-2d86d28d67fb-1768270329661.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Small, but unexpected view of the ocean](https://a.travel-assets.com/ugc/hotel-reviews/0413e29c-8968-4019-9bdc-8fb5ca6d63c1-1768270329799.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![My lovely breakfast from the attached restaurant! Raul was wonderful during breakfast and Mica checked on us throughout the day!](https://a.travel-assets.com/ugc/hotel-reviews/69d0f3cd-d034-468c-b105-309b4ef04a27-1768270329767.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kristin Stayed 6 nights in Dec 2025 ### 6/10 Okay #### Alfred 5 Mar 2024 Liked: Cleanliness, communication Nice staff, spacious room, ample hot water, good views of ocean. Rocky beach, seaweed discolored water, a bit run down, wifi a bit spotty. ##### Alfred Stayed 3 nights in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Mayan Palace Riviera Maya, Playa Pareso ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mayan-Palace-Riviera-Maya.h32626814.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - 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