Title: Hotel Punta Esmeralda Playa del Carmen Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Punta Esmeralda Playa del Carmen Beach fun in outdoor pool, near Punta Esmeralda Beach ![Beach](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/500e60af.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/2552f766.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/47c9b5cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/a1080727.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/54dfc175.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located just steps from Punta Esmeralda Beach, this tranquil property features an outdoor pool and restaurant for guests to enjoy. Visitors can connect to WiFi, relax on the sunny terrace, or venture to nearby attractions including Gran Coyote Golf and Mamitas Beach. 7.8 Good ## Popular amenities - - Room service - Housekeeping - 24/7 front desk - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=20875653&PinnedHotelID=20875653&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=20875653&PinnedHotelID=20875653&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=20875653&PinnedHotelID=20875653&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=20875653&PinnedHotelID=20875653&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=20875653&PinnedHotelID=20875653&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=20875653&PinnedHotelID=20875653&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=20875653&PinnedHotelID=20875653&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=20875653&PinnedHotelID=20875653&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Deluxe Double Room, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/e12a75dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed 7.0 Good 8 reviews ### Highlights Balcony Soundproofed Air conditioning Fridge TV Fan Blackout curtains Separate bedroom - 294 sq ft - Sleeps 2 - 1 King Bed ![Deluxe Room | 1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/824caeec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 7.8 Good 9 reviews ### Highlights Balcony Soundproofed Air conditioning Fridge TV Blackout curtains Fan Separate bedroom - 294 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ![Standard Room | 1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/5c2f60ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 7.8 Good 8 reviews ### Highlights Soundproofed Air conditioning Fridge TV Fan Blackout curtains Separate bedroom Private bathroom - 294 sq ft - Sleeps 2 - 1 King Bed ![Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/1b9d7e09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds ### Highlights Soundproofed Air conditioning Fridge TV Fan Blackout curtains Separate bedroom Private bathroom - 294 sq ft - Sleeps 4 - 2 Queen Beds ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/d7187767.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 215 sq ft - Sleeps 2 ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/78276b3c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 322 sq ft - Sleeps 2 ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/1b136cc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior - 322 sq ft - Sleeps 4 ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/556d4bb9_edited_91f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Luxury - 322 sq ft - Sleeps 2 ![1 bedroom, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/21000000/20880000/20875700/20875653/55fba8c0_edited_0e04.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Luxury - 484 sq ft - Sleeps 4 ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/3d249464_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 2,578 reviews £195 includes taxes & fees 20 Oct - 21 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f1d1f7f8-ce90-4743-982a-0327f8fd489e&top_cur=GBP) Ad ![Ping pong, music library](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8e1b6e1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 4,334 reviews £129 includes taxes & fees 16 Oct - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Punta-Esmeralda.h20875653.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Punta-Esmeralda.h20875653.Hotel-Information) ## About the area Located near the bay, Hotel Punta Esmeralda Playa del Carmen is in Luis Donaldo Colosio neighbourhood and is connected to a shopping centre. Gran Coyote Golf and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Punta Esmeralda Beach and Mamitas Beach are two other places to visit that come recommended. Take the opportunity to explore the area for water adventures such as fishing. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.65194%2C-87.05550&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kXUAN64e6HYrtVtisWK_Hbzx71E=) CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710 ### What's nearby - Punta Esmeralda Beach - 11 min walk - 0.6 miles - Gran Coyote Golf - 3 min drive - 1.4 miles - Mamitas Beach - 3 min drive - 1.6 miles - Playa del Carmen Main Beach - 4 min drive - 1.8 miles - Playa del Carmen Maritime Terminal - 6 min drive - 3.1 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive ### Restaurants - ‪Naos - ‬17 min walk - ‪Hadar - ‬17 min walk - ‪Sunset Grill - ‬6 min walk - ‪illy cafe - ‬7 min walk - ‪Kanna - ‬17 min walk ## About this property ### Hotel Punta Esmeralda Playa del Carmen Hotel near Punta Esmeralda Beach Located close to Gran Coyote Golf and Mamitas Beach, Hotel Punta Esmeralda Playa del Carmen provides a terrace and a restaurant. Guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool - Free self-parking - Express check-out, a lift and a vending machine - A 24-hour front desk and smoke-free property Room features All guest rooms at Hotel Punta Esmeralda Playa del Carmen boast perks, such as air conditioning, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and hairdryers - 21-inch TVs with satellite channels - Fridges, fans and daily housekeeping ## Similar properties ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. 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Ave Downtown Playa del Carmen - Spa - Pet-friendly - Free WiFi - Air conditioning 8.0 Very good 82 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/d3fbcc87.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MULUC Playa Gonzalo Guerrero - Pool - Pet-friendly - Free WiFi - Air conditioning 7.4 Good 26 reviews £21 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.8 Good 475 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,529 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/b9bfa9e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Xpress (Attraction Hotel Deluxe) Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 342 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Onsite parking available only on request - Free self parking on site - Limited on-site parking - Onsite parking includes off-street options ### Food and drink - A restaurant ### Restaurants on site - Resto Esmeralda ### Things to do - Outdoor pool ### Family friendly - In-room refrigerator - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Vending machine ### Guest services - Housekeeping (daily) ### Outdoors - On the bay - Terrace ### Accessibility - Lift ### More - 4 floors - Built in 2017 - Mediterranean architecture - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Towels provided ### Entertainment - 21-inch TV with satellite channels ### Food and drink - Limited room service - Refrigerator ### More - Air conditioning - Fan - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in fee: USD 10 Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: USD 10 Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 15.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in fee: USD 10 (subject to availability) - Late check-out fee: USD 10 (subject to availability) - Rollaway bed fee: USD 15.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Guests must contact this property in advance to reserve on-site parking This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention There is limited hot water on site Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transport to and from this property ### Property is also known as Hotel Punta Esmeralda Playa del Carmen Punta Esmeralda Playa del Carmen Punta Esmeralda l Carmen Punta Esmeralda Hotel Punta Esmeralda Capital O Punta Esmeralda Punta Esmeralda Carmen Carmen Hotel Punta Esmeralda Playa del Carmen Hotel Hotel Punta Esmeralda Playa del Carmen Playa del Carmen Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Punta Esmeralda Playa del Carmen have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Punta Esmeralda Playa del Carmen pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Punta Esmeralda Playa del Carmen? > Self-parking is free at this property. ### What time is check-in at Hotel Punta Esmeralda Playa del Carmen? > Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 10 (subject to availability). ### What time is check-out at Hotel Punta Esmeralda Playa del Carmen? > Checkout is at noon. Late checkout is available for USD 10 (subject to availability). ### Where is Hotel Punta Esmeralda Playa del Carmen located? > Located in Luis Donaldo Colosio, this beach hotel is within 2 mi (3 km) of Punta Esmeralda Beach, Mamitas Beach and Gran Coyote Golf. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Punta Esmeralda Playa del Carmen Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 162 8 - Good 89 6 - Okay 38 4 - Poor 37 2 - Terrible 39 ### 8.0/10 Cleanliness ### 8.2/10 Staff & service ### 7.4/10 Amenities ### 7.8/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 4/10 Poor #### Olga 7 Oct 2025 Disliked: Cleanliness, amenities, property conditions & facilities Cheap but not decent hotel, only one night for those in great need. Towels are dirty and worn, breakfast cosists of coffee and apple, washrooms need to be renovated ##### Olga Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Leslie Mayté 13 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities cheap price for a good staying ##### Leslie Mayté Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Mackenzie 7 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing place and people ##### Mackenzie Stayed 8 nights in Mar 2025 ### 8/10 Good #### Mathias 10 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen. ##### Mathias Stayed 2 nights in Mar 2025 ### 8/10 Good #### Hector 4 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Near by a beatifull beach ##### Hector Stayed 21 nights in Jan 2025 ### 6/10 Okay #### Nancy 15 Mar 2025 Liked: Staff & service Disliked: Amenities Far from 5ta but close to beaches ⛱️ ##### Nancy Stayed 11 nights in Feb 2025 ### 6/10 Okay #### JUAN 17 Apr 2025 Liked: Staff & service Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach. ##### JUAN Stayed 1 night in Apr 2025 ### 6/10 Okay #### David 26 Apr 2025 Liked: Cleanliness, staff & service #### basic hotel with good roof terrace A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite. ##### David Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Kayleen 3 Feb 2025 Disliked: Amenities, property conditions & facilities Skip this place. ##### Kayleen Stayed 7 nights in Jan 2025 ### 8/10 Good #### Denis 22 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Near the beach Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening. ##### Denis Stayed 1 night in Feb 2025 ### 2/10 Terrible #### Rosa Imelda 22 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities Property was not what the website described. I did not stay ,felt very unsafe. Ened up making different acomedatuons. Very upsetting situation. Called Exedia and didn't get any help. ##### Rosa Imelda Stayed 7 nights in Jun 2025 ### 8/10 Good #### JOSUE ANGEL 20 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice view, but not hot water ##### JOSUE ANGEL Stayed 1 night in Jan 2025 ### 6/10 Okay #### Nathalie 19 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice room nice pool area ##### Nathalie Stayed 5 nights in Feb 2023 ### 10/10 Excellent #### Aaron Sandy Damian 18 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente facilities and easy to move around ##### Aaron Sandy Damian Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Sandra 5 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Property is not near the beach or shopping. Staff was nice. ##### Sandra Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Alexey 15 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great hotel very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning. ##### Alexey Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Luis Alberto Castro 9 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities It was a good experience hope have best better deals next time ##### Luis Alberto Castro Stayed 1 night in Feb 2023 ### 8/10 Good #### Madelaine 3 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night. ##### Madelaine Stayed 1 night in Nov 2022 ### 4/10 Poor #### Martin 26 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Got a room on the 1st floor, with no blind except a transparent one! Everyone could see in the room, people on the street and people living in the apartment on the other side of the street! Room also had a humidity smell hidden with lot of perfume to hide it. We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience ##### Martin Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Jennifer 12 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!! ##### Jennifer ### 4/10 Poor #### Ricardo 23 Dec 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I didn’t have cold water in my stay and they just told me that they can’t do nothing about it. And they didn’t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water. ##### Ricardo ### 8/10 Good #### Melony 20 Dec 2022 Liked: Staff & service Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views. ##### Melony ### 6/10 Okay #### Michelle 3 Jan 2023 #### Interesting stay I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that! ##### Michelle Stayed 1 night in Jan 2023 ### 6/10 Okay #### Richard 31 Jan 2025 Liked: Staff & service Disliked: Amenities The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money! ##### Richard Stayed 3 nights in Jan 2025 ### 6/10 Okay #### mike 16 Feb 2023 Liked: Staff & service Disliked: Amenities The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again. ##### mike Stayed 3 nights in Feb 2023 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Hotel Riu Playacar - 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