Title: Arkana 9 by Grupo Amber Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Arkana 9 by Grupo Amber Hotel with an outdoor pool, near Playa del Carmen Main Beach ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/7a630d98.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite | 2 bedrooms, laptop workspace, bed sheets](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/2e8adb56.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/663725df.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite | 2 bedrooms, laptop workspace, bed sheets](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/e10b7790.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Suite | 2 bedrooms, laptop workspace, bed sheets](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/0fb18ec2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Arkana 9 Suites Group Amber - Capital O sits just steps from Quinta Avenida, providing a quiet escape from the bustling streets. Guests enjoy complimentary WiFi access in the common areas while the outdoor pool serves as a refreshing centerpiece for relaxation. 7.0 Good ## Popular amenities - Pool - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 21 - Nov 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-22&selected=50930646&PinnedHotelID=50930646&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-22&selected=50930646&PinnedHotelID=50930646&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 22 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=50930646&PinnedHotelID=50930646&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=50930646&PinnedHotelID=50930646&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=50930646&PinnedHotelID=50930646&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=50930646&PinnedHotelID=50930646&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=50930646&PinnedHotelID=50930646&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=50930646&PinnedHotelID=50930646&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Suite | 2 bedrooms, laptop workspace, bed sheets](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/dfa78c1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Air conditioning Kitchenette TV Separate bedroom Private bathroom Microwave Griddle Cookware/dishes/utensils - 205 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Standard Suite | 2 bedrooms, laptop workspace, bed sheets](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/509fae82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite ### Highlights Air conditioning Kitchen Full-sized fridge/freezer TV Separate bedroom Private bathroom Microwave Griddle - 431 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Junior Suite | 2 bedrooms, laptop workspace, bed sheets](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/2bee9435.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Air conditioning Kitchen Full-sized fridge/freezer TV Separate bedroom Private bathroom Microwave Griddle - 431 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Sofa Bed ![Family Suite | 2 bedrooms, laptop workspace, bed sheets](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/54a93207.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Air conditioning Kitchen Full-sized fridge/freezer TV 2 bedrooms Private bathroom 2 bathrooms Microwave - 700 sq ft - 2 bedrooms - Sleeps 4 - 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed ![Deluxe Suite | 2 bedrooms, laptop workspace, bed sheets](https://images.trvl-media.com/lodging/51000000/50940000/50930700/50930646/0705a907.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Air conditioning Kitchen Full-sized fridge/freezer TV 2 bedrooms Private bathroom 2 bathrooms Microwave - 592 sq ft - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Single Beds ## You may also like Ad ![Sun deck](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18960000/18953400/18953301/6d15bfa3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 802 reviews £65 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Grand-Fifty-Suites.h18953301.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=43a3e8f7-f344-4bd4-b1b6-47a415c30341&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/33000000/32540000/32536800/32536723/94a49237_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palmaïa-The House of AïA: All Inclusive Wellness Resort Playacar - Pool - All-inclusive - Spa - Kids pool 9.8 Exceptional 556 reviews £832 includes taxes & fees 23 Nov - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Arkana-9-Suites.h50930646.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Arkana-9-Suites.h50930646.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63948%2C-87.06916&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8xPjEsNTLoH3P70AIgUVNRUtvdU=) Calle 42 Nte MZ 131 LT 16, Pocn Zacil Ha, Playa del Carmen, QROO, 77720 #### What's nearby - Mario Villanueva Stadium Madrid - 10 min walk - 0.5 miles - Quinta Avenida - 11 min walk - 0.6 miles - Mamitas Beach - 12 min walk - 0.7 miles - Playa del Carmen Main Beach - 14 min walk - 0.8 miles - Quinta Alegría Shopping Mall - 15 min walk - 0.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive #### Restaurants - ‪Tacos El Cuñao - ‬6 min walk - ‪La Birria - ‬3 min walk - ‪La Bamba Jarocha - ‬5 min walk - ‪Mama mía - ‬5 min walk - ‪El Rincón Chilango - ‬2 min walk ## About this property ### Arkana 9 by Grupo Amber Hotel near Quinta Avenida Close to Mamitas Beach and Playa del Carmen Main Beach, Arkana 9 by Grupo Amber has plenty to offer. Guests can connect to free WiFi in public areas. Other perks at this hotel include: - An outdoor pool, along with sunloungers and pool umbrellas - Smoke-free property Room features All guest rooms at Arkana 9 by Grupo Amber offer comforts, such as laptop-friendly workspaces and air conditioning. Extra amenities include: - Showers and shampoo - 50-inch TVs with streaming services and digital channels - Wardrobes/cupboards, microwaves and griddles ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/38000000/37240000/37233100/37233031/f7674934.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Macondo Quinta Avenida Residences Luis Donaldo Colosio - Pool - Parking included - Free WiFi - Air conditioning 8.2 Very good 34 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=37233031&PinnedHotelID=37233031&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,612 reviews £32 includes taxes & fees 24 Nov - 25 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Porch](https://images.trvl-media.com/lodging/22000000/21460000/21452700/21452690/afcab6c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### IT Boutique Hotel & Restaurant Zazil-ha - 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Pool - Spa - Free WiFi - Air conditioning 8.0 Very good 475 reviews £48 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=7229300&PinnedHotelID=7229300&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Things to do - Outdoor pool ### Family friendly - In-room microwave - Outdoor pool ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) ### Outdoors - Pool loungers - Pool umbrellas ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch TV with digital channels - Streaming services ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Griddle - Microwave ### More - Air conditioning - Laptop workspace - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Late check-in fee for check-in between 10:00 PM and midnight Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions There is no front desk at this property Guests must contact the property in advance for check-in instructions; access will be through a private entrance To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-in fee for check-in between 10:00 PM and midnight - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ## Frequently asked questions ### Does Arkana 9 by Grupo Amber have a pool? > Yes, this property has an outdoor pool. ### Is Arkana 9 by Grupo Amber pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Arkana 9 by Grupo Amber? > This hotel doesn't offer parking. ### What time is check-in at Arkana 9 by Grupo Amber? > Check-in start time: 3:00 PM; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 10:00 PM to midnight for a fee. ### What time is check-out at Arkana 9 by Grupo Amber? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Arkana 9 by Grupo Amber located? > Located in Zazil-ha, this hotel is within a 15-minute walk of Super Chedraui Selecto Avenida 10, Playa del Carmen Main Beach and Mamitas Beach. Quinta Avenida is 0.6 mi (1 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Arkana 9 by Grupo Amber Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.0 Amenities ### 7.4 Staff & service ### 2.0 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 4 8 - Good 1 6 - Okay 0 4 - Poor 1 2 - Terrible 2 ### 10/10 Excellent #### Alison 26 Jul 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay! Highly recommend! I can't say enough good things about this property. I stayed here for two weeks with my young daughter and it was like home. The apartments are fully stocked with a kitchen and bedroom and dining area. There is powerful air conditioning, kitchen supplies and dining tables. The complex has a pool and grill area, which is great. The property is near shopping and is a short walk to the beach. The staff is beyond friendly---all of them---and they are always available to help. I highly recommend Arkana9 Suites for anyone who wants a home-like property near everything. ##### Alison Stayed 2 nights in Jun 2020 ### 2/10 Terrible #### Brent 30 Dec 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### SCAM!!!! This was a total scam, so stay away. After booking a room, they did not send instructions to how to enter the property and there is not reception. I was literally stuck without a room and there was no number to call. Thankfully hotels.com came through and found me a room late into the night. Stay away from this, I am shocked that it is still on this site. ##### Brent Stayed 1 night in Dec 2021 ### 10/10 Excellent #### JG811, Portland 28 Jan 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My apartment was so spacious and had everything you could need, a full kitchen, huge bathroom and bedroom, smart TV. It was very secure and a home away from home. ##### JG811 Stayed 14 nights in Jan 2021 ### 4/10 Poor #### Greg 3 Jan 2021 Disliked: Staff & service, amenities, property conditions & facilities This has been simply a disappointing experience with falsely advertised pictures/rooms, virtual check in, loud premises, simply not worth the money being paid ##### Greg Stayed 1 night in Jan 2021 ### 8/10 Good #### Verified traveller 26 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities #### Playa Del Carmen Great location near local taco carts. Manager was prompt in responding. Enjoyed our stay. ##### Verified traveller Stayed 1 night in Nov 2020 ### 2/10 Terrible #### jorge 24 Apr 2024 ##### jorge Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Alfredo 6 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alfredo Stayed 1 night in Aug 2020 ### 10/10 Excellent #### JORGE 19 Aug 2020 ##### JORGE Stayed 1 night in Aug 2020 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Mahekal Beach Front Resort & Spa](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - 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