Title: Singular Joy Vacation Rentals Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=44892224&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Singular Joy Vacation Rentals Tropical paradise near Playa del Carmen Main Beach offers three outdoor pools, a children's pool, and a rooftop terrace for relaxation with ocean views ## Photo gallery for Singular Joy Vacation Rentals ![3 outdoor pools, pool umbrellas, pool loungers - Singular Joy Vacation Rentals (Playa del Carmen)](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/775c73c9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Singular Joy Vacation Rentals (Playa del Carmen)](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/a747bf28.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Singular Joy Vacation Rentals (Playa del Carmen)](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/450ea854.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Singular Joy Vacation Rentals (Playa del Carmen)](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/aa7d67e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Singular Joy Vacation Rentals (Playa del Carmen)](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/53d1180c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Singular Joy Vacation Rentals offers a vibrant beachside retreat. Enjoy three outdoor pools, a rooftop terrace, and spa treatments. The property features an outdoor entertainment area and helpful multilingual staff, enhancing its welcoming atmosphere. ## Reviews 7.8 Good ## Popular amenities - Spa - Free Wi-Fi - Air-conditioning - Bar - Housekeeping £71 includes taxes & fees 21 Mar - 22 Mar ## Room options ### Check availability for these dates Tonight [Mar 20 - Mar 21](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 21 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Deluxe Room ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/3c19a2de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Studio ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/3c19a2de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio 8.0 Very good 1 review - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Deluxe Suite, 2 Bedrooms ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/3c19a2de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 2 Bedrooms 9.6 Exceptional 4 reviews - 2 bedrooms - Sleeps 5 - 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed ### View all photos for Luxury Suite, 1 Bedroom, Balcony ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/3c19a2de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 1 Bedroom, Balcony 7.0 Good 6 reviews - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Single Sofa Bed ### View all photos for Luxury Suite, 2 Bedrooms, Balcony ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/3c19a2de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 2 Bedrooms, Balcony - 2 bedrooms - Sleeps 5 - 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed ### View all photos for Suite, 1 Bedroom ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44900000/44892300/44892224/3c19a2de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom 8.4 Very good 7 reviews - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/8e10250a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 1,000 reviews £86 includes taxes & fees 17 Apr - 18 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-4-17&chkout=2026-4-18&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c7887148-67bc-4747-b9e9-b7ee314c6fb8&top_cur=GBP) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/58ae47f4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - 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On private beach - Pool - Spa - Water slide 9.2 Wonderful 149 reviews £242 includes taxes & fees 20 Apr - 21 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Jungala-Park-Hotel-Riviera-Maya.h100114025.Hotel-Information?chkin=2026-4-20&chkout=2026-4-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c7887148-67bc-4747-b9e9-b7ee314c6fb8&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Singular-Nights-Downtown-Hotel.h44892224.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Singular-Nights-Downtown-Hotel.h44892224.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Singular Joy Vacation Rentals is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like ecotours nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) [View more Guest houses in Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Guest-Houses.d601751-aaGuestHouses.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62781%2C-87.07051&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zXb-N8lTT1H5kHUXeGmZrjzEzQk=) 1 Ave. Norte x Calle 14 Norte, Playa del Carmen, QROO, 77720 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 2 min walk \- 0.1 miles - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 2 min walk \- 0.1 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 5 min walk \- 0.3 miles - Central Square 6 min walk \- 0.4 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - Aldea Corazón 3 min walk - Calle 12 2 min walk - Harry's Grill Prime Steakhouse & Raw Bar 3 min walk - Mandala 1 min walk - La Caprichoza 3 min walk ## About this property ### Singular Joy Vacation Rentals Guest house near Playa del Carmen Main Beach Located close to Quinta Avenida and Mamitas Beach, Singular Joy Vacation Rentals provides a poolside bar, a rooftop terrace and a garden. Treat yourself to a body treatment or other spa services. In addition to an outdoor entertainment area and a bar, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. You'll also enjoy perks such as: - 3 outdoor pools and a children's pool, along with sunloungers and pool umbrellas - Luggage storage, massage treatment rooms and multilingual staff - Tour/ticket information, outdoor furniture and smoke-free property - A lift, a reception hall and a 24-hour front desk Room features All guest rooms at Singular Joy Vacation Rentals offer thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes. More amenities include: - Bathrooms with showers and shampoo - 42-inch Smart TVs with cable channels ## Similar properties ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/ad93070d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Singular Joy Downtown Residences Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.0 Very good 393 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,862 reviews £41 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/62b82cdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - 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22 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=61429896&PinnedHotelID=61429896&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=44892224&PinnedHotelID=44892224&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=44892224,33690351,92927360,89275698,91007017) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (MXN 200 per day) ### Food and drink - A bar/lounge - A poolside bar ### Things to do - 24-hour pool access - 3 outdoor pools - Children's pool ### Family friendly - 3 outdoor pools - Children's pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Direct access to the beach - Garden - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas - Rooftop terrace ### Spa - Body treatments - Treatment room ### Accessibility - Lift ### More - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch smart TV with cable channels ### More - Air conditioning - Mobile key entry - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ## Important information ### Optional extras - Nearby parking fee: MXN 200 per day (1148 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention 24-hour pool access Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Singular Nights Downtown Hotel Singular Joy Vacation Rentals Guesthouse Singular Nights Residence Vacation Rentals Singular Joy Vacation Rentals Playa del Carmen Singular Joy Vacation Rentals Guesthouse Playa del Carmen ## Frequently asked questions ### Does Singular Joy Vacation Rentals have a pool? ### How much does it cost to stay at Singular Joy Vacation Rentals? ### Is Singular Joy Vacation Rentals pet-friendly? ### What time is check-in at Singular Joy Vacation Rentals? ### What time is check-out at Singular Joy Vacation Rentals? ### Where is Singular Joy Vacation Rentals located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Singular Joy Vacation Rentals Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.6 Amenities ### 8.0 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 85 8 - Good 47 6 - Okay 23 4 - Poor 11 2 - Terrible 20 ## Reviews Verified ### 10/10 Excellent #### Kevin 25 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The perfect spot, and location!!!!! The location was exactly as described, and nice and cozy.The host was responsive and welcoming, and the location was perfect. Would definitely stay here again and highly recommend. ![](https://a.travel-assets.com/ugc/hotel-reviews/6d4bd5c6-37c1-4d88-95c4-6b653a92cbcd-1769319098717.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f66e86d8-33f5-4fd5-a4e1-76f182f8f18d-1769319100415.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a4090ea3-f077-4ab7-9da5-cad8969c2459-1769319100328.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kevin Stayed 6 nights in Jan 2026 Verified ### 10/10 Excellent #### Suzanne 22 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities This was our third time at Singular Joy and second time we had Erica as our host. We absolutely love it there and are already planning our trip for next year! It’s a block off of 5th Ave and a block to the beach (although it’s small by the property). The rooftop pools are stunning but nothing compares to the view!! Angel (apologies if I spelt it wrong) at the rooftop bar was an absolute pleasure to chat with. She makes THE BEST mango mojitos!! Highly recommend this property!! ![](https://a.travel-assets.com/ugc/hotel-reviews/942be47f-ba55-4106-b5e7-4e86e15a5605-1769106185450.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cca392f4-ca8b-4821-971f-7671640b695b-1769106185667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fbf23e0a-c722-4a39-bfe6-d0f89f08ad8e-1769106185963.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Suzanne Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Ashleigh 1 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was my second time staying here! I really like it, always clean, convenient. parking was a bit difficult but once we figured it out it was great. You must insert coins after you enter the license plate. ##### Ashleigh Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Edwin 22 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was right downtown with an easy walk to the beach and to shopping. ##### Edwin Stayed 6 nights in Feb 2025 Verified ### 10/10 Excellent #### Steve 12 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two. ##### Steve Stayed 1 night in Feb 2025 Verified ### 10/10 Excellent #### Marvin 5 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel was very clean and all the staff were pleasant! Very convenient near hot locations and 5th Ave. I would stay here again next time I come! ##### Marvin Stayed 6 nights in Oct 2023 Verified ### 10/10 Excellent #### Sandra 24 Feb 2024 The property has a good location,clean and everybody is nice , good communication with the host ##### Sandra Stayed 6 nights in Feb 2024 Verified ### 10/10 Excellent #### Erin Lyn 27 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our stay here. The staff were all very nice. The rooftop pool was great with a view of the ocean. Rooms were clean and the maids did a good job keeping up all week. Walkable to everything in playa the location was excellent. Loved our room and that we could cook breakfast there. Would recommended and stay again any time ##### Erin Lyn Stayed 7 nights in Feb 2024 Verified ### 8/10 Good #### Rambart 10 Jan 2025 Liked: Cleanliness, staff & service, amenities Location and the amenities are amazing! Apt needs to be updated a little bit. No hot water, ceiling with a leak, and not too many utensils to cook. ##### Rambart Stayed 7 nights in Dec 2024 Verified ### 8/10 Good #### Ronald 3 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property but very loud at night. ##### Ronald Stayed 1 night in Dec 2023 Verified ### 8/10 Good #### Tom 29 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Overall really good experience and great value, new modern property, excellent location, block from beaches and shops, amazing rooftop, friendly staff and service….. would’ve been 5 stars across the board, but water pressure for shower was really bad, as well as some of the appliances weren’t functional, such as the microwave with no power and no extension cords, no paper towels (would expect something as it had a full kitchenette) ##### Tom Stayed 3 nights in Dec 2024 Verified ### 8/10 Good #### Alexandra 8 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Great Place - just a couple of things This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things. ##### Alexandra Stayed 6 nights in Mar 2025 Verified ### 8/10 Good #### Gloria Jean 13 Jan 2025 Liked: Cleanliness, amenities Although the location was excellent, and for the most part, the room and balcony was wonderful. The microwave didn't work. Our private shower, the water only trickled out of the shower head in our room, the other shower was a little better. The ac worked but would not regulate. Either it was too cold or too warm. The patio area where you could congregate was an awesome place for our group to meet. We had a great time with that and the pool and bar area was excellent. The only problem we have with staff was the guy that was at the desk who wore glasses. We don't remember his name, but he was not very Kind. We ran out of toilet paper and he said we had to contact the administrator. And when my husband asked if he could just find a roll of toilet paper, he grabbed a roll of paper towels from under the desk and slammed it on the counter. Very unprofessional other than that everyone else was great. ##### Gloria Jean Stayed 5 nights in Jan 2025 Verified ### 6/10 Okay #### Darwin 7 Aug 2024 Disliked: Amenities Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return. ##### Darwin Stayed 6 nights in Jul 2024 Verified ### 4/10 Poor #### Sara 25 Mar 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Stayed here for the kitchenette as we planned on cooking some of our meals. We also love the area it’s in as it’s right in the middle of all the restaurants, clubs and shops. However, the kitchen sink had no hot water at all. The shower would get warm then cold and warm and cold during a shower but never got hot. We contemplated losing our money since our booking was non refundable and staying elsewhere. The outlet in the bathroom didn’t work, so when doing my hair I had to plug my curler in a kitchen outlet and do my hair using my reflection in the microwave. The couch was really cheap. I sat down on it and a wooden block slipped from underneath and the couch tipped over. This happened multiple times so we chose to not use the living room as it was not comfortable trying to keep balance so the couch won’t tip. Also upon arrival we noticed lots of hair on the shower floor so that had us questioning the cleanliness of the place. After the first day they did a better job cleaning. The bed was comfy. If you care about hearing loud music this is not the place for you. We didn’t mind it. Glad I didn’t pay extra for a balcony because a lot of the balconies are not actually outside. The view is inside the hotel where the elevators are. The rooftop pool is beautiful. Sucks the bar didn’t open until 12pm. I would not stay at this hotel again. ##### Sara Stayed 5 nights in Mar 2025 Verified ### 8/10 Good #### Lorena 17 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities we stay for 5 day it is a nice place to stay, clean place, nice roof pool with the view and close to everything beach, Quinta avenida and the taxi company is down there no expensive ##### Lorena Stayed 5 nights in Jan 2026 Verified ### 10/10 Excellent #### Hugo 29 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Close to everything and the roof top pool is perfect ##### Hugo Stayed 1 night in Nov 2025 Verified ### 6/10 Okay #### Eufemia 26 Jan 2026 Room ##### Eufemia Stayed 3 nights in Jan 2026 Verified ### 6/10 Okay #### Pearl 3 Jan 2026 One night stop over ... Just okay ##### Pearl Stayed 1 night in Jan 2026 Verified ### 2/10 Terrible #### Yendranata 13 Jan 2026 Too noisy ##### Yendranata Stayed 7 nights in Dec 2025 Verified ### 6/10 Okay #### John 9 Dec 2025 Disliked: Property conditions & facilities Bar and pool are great. Tv in the room did not work. Hot water had to be fixed ##### John Stayed 5 nights in Dec 2025 Verified ### 2/10 Terrible #### Gina 7 Jan 2026 Disliked: Amenities, property conditions & facilities The unit is located right by the night club loud music til 4am in the morning. The unit needs to be upgraded TV did not work on the living room no coffee machine and furniture is worn out. ##### Gina Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Morgan 23 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was always helpful and kind. The location was perfect to go shopping, go out to eat, drinking, dancing and catch a taxi. ##### Morgan Stayed 10 nights in Jul 2025 Verified ### 10/10 Excellent #### Adrian 12 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend. ##### Adrian Stayed 3 nights in Aug 2025 Verified ### 10/10 Excellent #### Juan 15 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Good amenities staff tv did not work ##### Juan Stayed 6 nights in Dec 2025 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - 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