Title: Encanto Riviera Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=91352660&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Encanto Riviera Travelers relax on sunny poolside loungers or treat themselves to rejuvenating spa treatments in a peaceful environment at Encanto Riviera ## Photo gallery for Encanto Riviera ![Outdoor pool, pool loungers - Encanto Riviera (Playa del Carmen)](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/6526dc24.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Family Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with cable channels, TV, printers - Encanto Riviera (Playa del Carmen)](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/8de56a8d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with cable channels, TV, printers - Encanto Riviera (Playa del Carmen)](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/87ca1e62.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Encanto Riviera (Playa del Carmen)](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/d52710be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Encanto Riviera (Playa del Carmen)](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/5a20d57d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa del Carmen Main Beach, Encanto Riviera creates a peaceful retreat with its lush gardens. Guests refresh at the outdoor pool, stay connected with complimentary in-room WiFi, and benefit from helpful concierge services and beach towels. ## Reviews 7.0 Good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Air-conditioning - Laundry room ## Room options ### Check availability for these dates Tonight [Feb 28 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 1 - Mar 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 6 - Mar 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 13 - Mar 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 2 of 2 rooms ### View all photos for Deluxe Apartment ![Deluxe Apartment | In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/98b9c0fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Smart TV - City view - 1023 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Luxury Apartment, 2 Bedrooms ![Luxury Apartment, 2 Bedrooms | Dining room](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/1df2405e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 2 Bedrooms ### Highlights Balcony Separate dining area Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Smart TV - City view - 1346 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Double Beds ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/8e10250a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 1,002 reviews £100 includes taxes & fees 27 Mar - 28 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-3-27&chkout=2026-3-28&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/58ae47f4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 724 reviews £131 includes taxes & fees 2 Mar - 3 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2026-3-2&chkout=2026-3-3&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,094 reviews £96 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Residence-Inn-By-Marriott-Playa-Del-Carmen.h70558507.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 9.0 Wonderful 40 reviews £124 includes taxes & fees 21 Mar - 22 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-3-21&chkout=2026-3-22&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/89000000/88210000/88203600/88203504/805dc076_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The St. Regis Kanai Resort, Riviera Maya Maroma - On private beach - Pool - Spa - Pet-friendly 9.4 Exceptional 119 reviews £1,271 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![Yoga](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1860000/1856100/1856063/84addb69_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Petit Lafitte Beachfront Hotel & Bungalows Playa del Carmen - Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 781 reviews [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Petit-Lafitte-Hotel.h1856063.Hotel-Information?chkin=2026-3-14&chkout=2026-3-15&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/33000000/32540000/32536800/32536723/bc8cee87_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palmaïa-The House of AïA: All Inclusive Wellness Resort Playacar - Pool - All-inclusive - Spa - Kids’ pool 9.8 Exceptional 593 reviews £1,033 includes taxes & fees 14 Mar - 15 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information?chkin=2026-3-14&chkout=2026-3-15&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3387fb5f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 2,041 reviews £409 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/d68ef925.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 954 reviews £928 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) Ad ![Aerial view](https://images.trvl-media.com/lodging/1000000/910000/906300/906203/d36e987a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 1,023 reviews £334 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8688705f-6007-4276-b77e-f1b473ca99d5&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Encanto-Riviera.h91352660.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Encanto-Riviera.h91352660.Hotel-Information) ## About the area Located near the beach, Encanto Riviera is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62899%2C-87.07466&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MELqeh1JyAAa4_0GT0XlgQ0FY6I=) Gonzalo Guerrero, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 5 min walk \- 0.3 miles - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 6 min walk \- 0.4 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 8 min walk \- 0.5 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 11 min walk \- 0.6 miles - Central Square 2 min walk \- 0.1 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - El Árbol de la Diez 3 min walk - El Tapas Restaurante 1 min walk - Café Andrade 2 min walk - El Doctorcito 2 min walk - Logia Café 1 min walk ## About this property ### Encanto Riviera Hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Encanto Riviera provides a garden, laundry facilities and more. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi. Additional perks include: - An outdoor pool, along with sunloungers - Free self-parking - A water dispenser, a front desk safe and tour/ticket information - Smoke-free property, barbecues and beach towels Room features All rooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and printers. More conveniences in all rooms include: - Heated floors, showers and free toiletries - 40-inch Smart TVs with cable channels - Wardrobes/cupboards, balconies and separate dining areas ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.8 Excellent 82 reviews £73 includes taxes & fees 26 Mar - 27 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/17000000/16460000/16456000/16455930/d2fa64a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Tulum Boutique Hotel Tulum City Center - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 948 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=16455930&PinnedHotelID=16455930&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8730000/8728300/8728295/f7b70bc3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### IRIS Studios & Apartments Playa del Carmen Centro - 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Pool - Breakfast included - Spa - Pet-friendly 9.6 Exceptional 437 reviews £262 includes taxes & fees 12 Mar - 13 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=42519314&PinnedHotelID=42519314&HadPinnedHotel=true®ionId=-1&adults=2) ![Signature Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/92000000/91780000/91778000/91777965/b9a01af3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Glamping Mayan Glam Tulum City Center - Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 28 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=91777965&PinnedHotelID=91777965&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/36000000/35250000/35245300/35245287/2f31abe2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique TerraNova La Veleta - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.6 Exceptional 9 reviews £75 includes taxes & fees 2 Mar - 3 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=35245287&PinnedHotelID=35245287&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=91352660,107788093,16455930,8728295,51637747) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free secured, covered self parking on site - Limited on-site self parking ### Things to do - Outdoor pool ### Family friendly - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - Laundry facilities - Outdoor pool - Separate in-room dining area ### Conveniences - Laundry facilities - Limited-hour front desk - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (once per stay) - Tour and ticket assistance ### Outdoors - Barbecue grill - Beach towels - Garden - Pool loungers ### Spa - Massage - Spa services ### Accessibility - No lift - Smooth flooring in room ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Heated bathroom floor - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch smart TV with cable channels ### Food and drink - Blender - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Freezer - Full-sized refrigerator/freezer - Griddle - Hob - Kitchen - Microwave - Rice cooker - Separate dining area - Toaster ### More - Air conditioning - Free daily newspapers - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Laundry detergent - Printer - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Late check-in subject to availability ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from 29 January 2026 to 28 February 2026 (dates subject to change). ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Encanto Riviera Hotel Encanto Riviera Playa del Carmen Encanto Riviera Hotel Playa del Carmen ## Frequently asked questions ### Does Encanto Riviera have a pool? ### Is Encanto Riviera pet-friendly? ### How much is parking at Encanto Riviera? ### What time is check-in at Encanto Riviera? ### What time is check-out at Encanto Riviera? ### Where is Encanto Riviera located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Encanto Riviera Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 7.0 Amenities ### 6.2 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 6 8 - Good 1 6 - Okay 4 4 - Poor 0 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Arthur 29 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs! ##### Arthur Stayed 1 night in Dec 2024 ### 10/10 Excellent #### tiki 22 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great Stuff was helpful and kind Location is great,close to everything Just I wish it was everyday cleaning But overall we love it and def highly recommend ##### tiki Stayed 10 nights in Apr 2025 ### 6/10 Okay #### JULIO CESAR 3 Jan 2024 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service, amenities When we first got there the condo had a funky smell. The bed sheets were not changed before getting there, and there was dirt on them. Also the internet was not working, and the tv was not functioning. There is no provided blankets only sheets. Everything else was fine and had a good time. ##### JULIO CESAR Stayed 5 nights in Dec 2023 ### 6/10 Okay #### Verified traveller 20 Aug 2023 Liked: Room comfort Disliked: Staff & service #### Great location, disappointing facilities The rooms are nice and comfortable. The location is great in the heart of downtown near grocery stores. I have stayed here before and liked it. However, they are understaffed and it is beginning to show! The pool was dirty and full of algae when I arrived. They attempted to clean it, but did not stay on top of it or the filter didn't work. It was dirty for most of the week that I was there, and I did not get in. The internet dropped sporadically. The cleaning service was very slow to respond. It's a great building, but can use a facelift throughout. ##### Verified traveller Stayed 8 nights in Aug 2023 ### 8/10 Good #### Glenn 4 Feb 2025 Liked: Cleanliness, staff & service, amenities The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days. ##### Glenn Stayed 7 nights in Jan 2025 ### 2/10 Terrible #### Robert 14 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :( ##### Robert Stayed 5 nights in Dec 2024 ### 2/10 Terrible #### Ronald 21 Jan 2025 Disliked: Staff & service, property conditions & facilities #### Bad business I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care. ![It’s a pretty junkie place. ](https://a.travel-assets.com/ugc/hotel-reviews/E21ABFDD1621CA7409099BE62B5B6E91F098909D1737456427359.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ronald Stayed 1 night in Jan 2025 ### 6/10 Okay #### Mina 2 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities La propiedad está bien, pero yo renté la habitación para venir a descansar y el acceso de la alberca estuvo el domingo cerrado por otros propietarios que están haciendo uso del área y pusieron una cadena y un candado, sin permitir el acceso a nadie más. En recepción nadie te sabe decir porque, pero simplemente no pudimos hacer uso del área común. ##### Mina Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Gabriela 4 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El personal muy amable y accesible el lugar muy bien ubicado y amplio ##### Gabriela Stayed 3 nights in Oct 2024 ### 6/10 Okay #### Verified traveller 22 May 2025 Liked: Cleanliness ##### Verified traveller Stayed 3 nights in May 2025 ### 10/10 Excellent #### Moises 5 Jan 2025 ##### Moises Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Geneviève 18 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Geneviève Stayed 7 nights in Jan 2024 ### 2/10 Terrible #### Hui 1 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Hui Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### ARTURO 19 Oct 2023 ##### ARTURO Stayed 3 nights in Oct 2023 ## Expedia's Latest Trends ### Hotels > [Secrets The Vine Cancun - 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