Title: Encanto Riviera Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Encanto Riviera Hotel with free parking, a short walk to Playa del Carmen Main Beach ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/6526dc24.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/d52710be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Apartment, 2 Bedrooms | Dining room](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/d1b4149a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Apartment, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, stovetop, coffee/tea maker](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/5a786091.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with cable channels, TV, printers](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/87ca1e62.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Playa del Carmen Main Beach, Encanto Riviera creates a peaceful retreat with its lush gardens. Guests refresh at the outdoor pool, stay connected with complimentary in-room WiFi, and benefit from helpful concierge services and beach towels. 7.2 Good ## Popular amenities - Spa - Pool - Kitchen - Laundry - Air conditioning - Parking included ## Room options ### Check availability for these dates Tonight [Oct 6 - Oct 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 7 - Oct 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 2 of 2 rooms ![Deluxe Apartment | 2 bedrooms, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/98b9c0fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Smart TV - 1023 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Luxury Apartment, 2 Bedrooms | Dining room](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/1df2405e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 2 Bedrooms ### Highlights Balcony Separate dining area Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Smart TV - 1346 sq ft - 2 bedrooms - City view - Sleeps 4 - 1 King Bed and 2 Double Beds ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 15 reviews £255 includes taxes & fees 8 Oct - 9 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-8&chkout=2025-10-9&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![Sun deck](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4800000/4799500/4799416/e9a44dd5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Select Club at Sandos Caracol All Inclusive - Adults Only Area Corasol - Pool - Hot tub - Breakfast included - All-inclusive 7.6 Good 900 reviews £151 includes taxes & fees 10 Oct - 11 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information?chkin=2025-10-10&chkout=2025-10-11&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![Ping pong, music library](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8e1b6e1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 4,293 reviews £135 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Platinum Yucatan Princess Adults Only - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.4 Very good 2,849 reviews £158 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Platinum-Yucatan-Princess-Adults-Only-All-Inclusive.h7731297.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/3d249464_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 2,559 reviews £193 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/900000/892200/892167/c228ecf5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sandos Playacar All Inclusive Playacar - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,381 reviews £183 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![Outdoor pool, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1810000/1802500/1802470/f47fd9d8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Select Club at Sandos Playacar All Inclusive - Adults Only Area Playacar - Pool - Hot tub - All-inclusive - Spa 7.8 Good 1,000 reviews £188 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![Exterior detail](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/8e10250a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,002 reviews £64 includes taxes & fees 28 Oct - 29 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2025-10-28&chkout=2025-10-29&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HM Playa del Carmen Gonzalo Guerrero - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,000 reviews £68 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) Ad ![5 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/101000000/100120000/100114100/100114025/b7ccce00.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen - On private beach - Pool - Spa - Waterslide 9.0 Wonderful 61 reviews [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Jungala-Park-Hotel-Riviera-Maya.h100114025.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=7045ab38-e8e1-4e6c-8eed-c5bc631a80b6&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Encanto-Riviera.h91352660.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Encanto-Riviera.h91352660.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62897%2C-87.07463&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=l7JL5mQtpjt4vLxpYeJDl4t2Fhw=) Gonzalo Guerrero, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 3 min walk - 0.2 miles - Playa del Carmen Main Beach - 6 min walk - 0.4 miles - Mamitas Beach - 9 min walk - 0.5 miles - Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles - Playacar Beach - 14 min walk - 0.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪La Chancla - ‬3 min walk - ‪El Árbol de la Diez - ‬3 min walk - ‪Logia Café - ‬1 min walk - ‪El Doctorcito - ‬2 min walk - ‪El Tapas Restaurante - ‬1 min walk ## About this property ### Encanto Riviera Hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Encanto Riviera provides a garden, laundry facilities and more. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi. Additional perks include: - An outdoor pool, along with sunloungers - Free self-parking - Beach towels, a water dispenser and a front desk safe - Tour/ticket information, concierge services and smoke-free property Room features All rooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and printers. More conveniences in all rooms include: - Heated floors, showers and free toiletries - 40-inch Smart TVs with cable channels - Wardrobes/cupboards, balconies and separate dining areas ## Similar properties ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/3bcddcca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Heaven Hotel Playa del Carmen - Pool - Kitchen - Washer - Dryer 9.6 Exceptional 133 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/078df993.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BlueBay Grand Esmeralda All Inclusive Riviera Maya - Pool - Hot tub - All-inclusive - Spa 6.6 1,239 reviews £144 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/62000000/61510000/61500700/61500646/a356b002.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Playa del Carmen - 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Pool - Kitchen - Free WiFi - Air conditioning 8.2 Very good 49 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=46253011&PinnedHotelID=46253011&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/980000/978300/978241/ea6910b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef Coco Beach Resort & Spa- Optional All Inclusive Luis Donaldo Colosio - Pool - Hot tub - All-inclusive - Spa 7.8 Good 1,003 reviews £99 includes taxes & fees 23 Oct - 24 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=978241&PinnedHotelID=978241&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/116000000/115980000/115970100/115970079/b51d452a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Balxibá AlbercayEstacionamiento Playa del Carmen Centro - Pool - Parking included - Free WiFi - Housekeeping 10 Exceptional 1 review £43 includes taxes & fees 7 Oct - 8 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=115970079&PinnedHotelID=115970079&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/112000000/111330000/111322600/111322553/cabc9da5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### B10 Distinctive Hotel Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Housekeeping 9.6 Exceptional 14 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=111322553&PinnedHotelID=111322553&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free secured, covered self parking on site ### Things to do - Outdoor pool ### Family friendly - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - Laundry facilities - Outdoor pool - Separate in-room dining area ### Conveniences - Laundry facilities - Limited-hour front desk - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (once per stay) - Tour and ticket assistance ### Outdoors - Barbecue grill - Beach towels - Garden - Pool loungers ### Spa - Massage - Spa services ### Accessibility - No lift - Smooth flooring in room ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Heated bathroom floor - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch smart TV with cable channels ### Food and drink - Blender - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Freezer - Full-sized refrigerator/freezer - Griddle - Hob - Kitchen - Microwave - Rice cooker - Separate dining area - Toaster ### More - Air conditioning - Free daily newspapers - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Laundry detergent - Printer - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Late check-in subject to availability ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures This property is closed from 29 January 2026 to 28 February 2026 (dates subject to change). ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Encanto Riviera Hotel Encanto Riviera Playa del Carmen Encanto Riviera Hotel Playa del Carmen ## Frequently asked questions ### Does Encanto Riviera have a pool? > Yes, this property has an outdoor pool. ### Is Encanto Riviera pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Encanto Riviera? > Self-parking is free at this property. ### What time is check-in at Encanto Riviera? > Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours. ### What time is check-out at Encanto Riviera? > Checkout is at noon. ### Where is Encanto Riviera located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Encanto Riviera Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 7 8 - Good 1 6 - Okay 4 4 - Poor 0 2 - Terrible 3 ### 7.2/10 Cleanliness ### 6.6/10 Staff & service ### 7.0/10 Amenities ### 7.0/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### tiki 22 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great Stuff was helpful and kind Location is great,close to everything Just I wish it was everyday cleaning But overall we love it and def highly recommend ##### tiki Stayed 10 nights in Apr 2025 ### 10/10 Excellent #### Arthur 29 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs! ##### Arthur Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Ronald 21 Jan 2025 Disliked: Staff & service, property conditions & facilities #### Bad business I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care. ![It’s a pretty junkie place. ](https://a.travel-assets.com/ugc/hotel-reviews/E21ABFDD1621CA7409099BE62B5B6E91F098909D1737456427359.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ronald Stayed 1 night in Jan 2025 ### 8/10 Good #### Glenn 4 Feb 2025 Liked: Cleanliness, staff & service, amenities The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days. ##### Glenn Stayed 7 nights in Jan 2025 ### 2/10 Terrible #### Robert 14 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :( ##### Robert Stayed 5 nights in Dec 2024 ### 6/10 Okay #### Mina 2 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities La propiedad está bien, pero yo renté la habitación para venir a descansar y el acceso de la alberca estuvo el domingo cerrado por otros propietarios que están haciendo uso del área y pusieron una cadena y un candado, sin permitir el acceso a nadie más. En recepción nadie te sabe decir porque, pero simplemente no pudimos hacer uso del área común. ##### Mina Stayed 1 night in Mar 2025 ### 6/10 Okay #### JULIO CESAR 3 Jan 2024 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service, amenities When we first got there the condo had a funky smell. The bed sheets were not changed before getting there, and there was dirt on them. Also the internet was not working, and the tv was not functioning. There is no provided blankets only sheets. Everything else was fine and had a good time. ##### JULIO CESAR Stayed 5 nights in Dec 2023 ### 6/10 Okay #### Verified traveller 20 Aug 2023 Liked: Room comfort Disliked: Staff & service #### Great location, disappointing facilities The rooms are nice and comfortable. The location is great in the heart of downtown near grocery stores. I have stayed here before and liked it. However, they are understaffed and it is beginning to show! The pool was dirty and full of algae when I arrived. They attempted to clean it, but did not stay on top of it or the filter didn't work. It was dirty for most of the week that I was there, and I did not get in. The internet dropped sporadically. The cleaning service was very slow to respond. It's a great building, but can use a facelift throughout. ##### Verified traveller Stayed 8 nights in Aug 2023 ### 6/10 Okay #### Verified traveller 22 May 2025 Liked: Cleanliness ##### Verified traveller Stayed 3 nights in May 2025 ### 10/10 Excellent #### Julio Federico 7 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Julio Federico Stayed 1 night in May 2025 ### 10/10 Excellent #### Moises 5 Jan 2025 ##### Moises Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Gabriela 4 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El personal muy amable y accesible el lugar muy bien ubicado y amplio ##### Gabriela Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Geneviève 18 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Geneviève Stayed 7 nights in Jan 2024 ### 2/10 Terrible #### Hui 1 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Hui Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### ARTURO 19 Oct 2023 ##### ARTURO Stayed 3 nights in Oct 2023 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - 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