Title: BlueBay Grand Esmeralda All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1411000&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BlueBay Grand Esmeralda All Inclusive Guests can relax by the pool or dive into water adventures like sailing and canoeing, then savor delicious meals at one of five on-site restaurants. ## Photo gallery for BlueBay Grand Esmeralda All Inclusive ![3 outdoor pools, pool umbrellas, pool loungers - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/3c5a74a1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/372a5cca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, sun-loungers, beach towels - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/f1cbd6a2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, 1 King Bed, Jetted Tub (Emerald) | Garden - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/a325fac8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, sun-loungers, beach towels - BlueBay Grand Esmeralda All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/f7795694.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The white sand beach at BlueBay Grand Esmeralda All Inclusive is perfect for sunbathing. Visitors enjoy drinks at the poolside bar between kayaking or volleyball. The property features five restaurants, spa treatments like massages and reflexology, plus fitness classes at the gym. ## Reviews 6.6 ## Popular amenities - Hot tub - All-inclusive - Spa - Parking included - Free Wi-Fi £150 includes taxes & fees 25 Jan - 26 Jan ## Room options ### Check availability for these dates Tonight [Jan 12 - Jan 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Room, Garden View ![Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/9f5c81cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Garden View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout curtains Ceiling fan Private bathroom - 376 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Suite, 1 King Bed, Jetted Tub (Emerald) ![View from room](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/8ea31e3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Jetted Tub (Emerald) ### Highlights Balcony or patio Air conditioning Free minibar items LCD TV Ceiling fan Day bed Separate bedroom Blackout curtains - 688 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Suite, Pool Access, Garden View (Emerald) ![Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/60255b4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Pool Access, Garden View (Emerald) ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Ceiling fan Day bed Separate bedroom - 700 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Deluxe Room, Partial Ocean View ![Deluxe Room, Partial Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/9ffbe372.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Partial Ocean View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout curtains Ceiling fan Private bathroom - 377 sq ft - Partial ocean view - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Deluxe Room, Ocean View ![Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/0d7fc00f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Ocean View ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free minibar items LCD TV Blackout curtains Ceiling fan Private bathroom - 376 sq ft - Ocean view - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.70337%2C-87.01520&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6z5hKU1iR24rmwxNHGPMIWwjfG4=) Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710 #### What's nearby - Tres Rios Ecopark \- 9 min drive \- 2.0 miles - El Camaleón Mayakoba Golf Course \- 9 min drive \- 2.5 miles - Gran Coyote Golf \- 11 min drive \- 4.7 miles - 28 de Julio Square \- 14 min drive \- 6.2 miles - Playa Xcalacoco \- 15 min drive \- 5.5 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive #### Restaurants - ‪Festival - ‬1 min walk - ‪Black & White - ‬1 min walk - ‪El Charro - ‬8 min drive - ‪Jaal-Ha - ‬17 min walk - ‪La Hacienda - ‬9 min drive ## About this property ### BlueBay Grand Esmeralda All Inclusive Upscale all-inclusive property near El Camaleón Mayakoba Golf Course Located close to Gran Coyote Golf and Maroma Beach, BlueBay Grand Esmeralda All Inclusive provides a poolside bar, a corner/local shop and a terrace. With a beachfront location, sunloungers and kayaking, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the hot tub, and indulge in a body scrub, reflexology or a manicure/pedicure. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers yoga classes and fitness classes; other things to do include volleyball, rowing/canoeing and sailing. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - 3 outdoor pools and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - 2 outdoor tennis courts, babysitting (surcharge) and tour/ticket information - 3 meeting rooms, a gift shop and luggage storage - Guest reviews say great things about the dining options and helpful staff Room features All 979 rooms feature comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - LCD TVs with cable channels - Balconies or patios, ceiling fans and daily housekeeping ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks and beverages included 24-hour room service (limited menu) In-room minibar (all beverages included) ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Water activities Kayaking Snorkelling Windsurfing ### Land activities Fitness facilities Tennis Volleyball ### Lessons/classes/games Aerobics Dancing Water fitness ### Entertainment On-site entertainment and activities On-site live performances Theme parties ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/890000/889900/889872/3d5d4256.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Waves Paraíso Beach - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - 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29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=882765&PinnedHotelID=882765&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, free beach cabanas, beach umbrellas](https://images.trvl-media.com/lodging/62000000/61510000/61500700/61500646/5f08f994.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.2 Wonderful 1,433 reviews £746 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=61500646&PinnedHotelID=61500646&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite (River Jump) | View from room](https://images.trvl-media.com/lodging/19000000/18340000/18336000/18335979/9102c4f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xcaret Mexico - All Parks / All Fun Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 1,389 reviews £745 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=18335979&PinnedHotelID=18335979&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - 4 bars/lounges - 5 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Things to do - 2 outdoor tennis courts - 3 outdoor pools - Billiards/pool table - Children's pool - Fitness classes - Free children's club - Gym - Hot tub - Kayaking - Personal motorised watercraft - Rowing/canoeing - Sailing - Shopping - Volleyball - Windsurfing - Yoga classes ### Family friendly - 3 outdoor pools - Babysitting (surcharge) - Children's pool - Free children's club - Grocery/convenience store - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 3 meeting rooms - Conference centre ### Outdoors - Beach loungers - Beach towels - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - 4 floors - 8 buildings - Banquet hall - Built in 2006 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Free bottled water - Free stocked minibar - Limited room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 3.15 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Bay Blue Grand Esmeralda Blue Bay All Inclusive Blue Bay Esmeralda Grand Blue Bay Grand Esmeralda All Inclusive Playa del Carmen Blue Bay Grand Esmeralda Playa del Carmen Blue Grand Blue Grand Bay Esmeralda Esmeralda Blue Bay Grand Blue Bay Esmeralda Grand Esmeralda Blue Bay Blue Bay Grand Esmeralda All Inclusive All-inclusive property Blue Bay Grand Esmeralda All Inclusive BlueBay Grand Esmeralda All Inclusive Playa del Carmen BlueBay Grand Esmeralda All Inclusive All-inclusive property ## Frequently asked questions ### Does BlueBay Grand Esmeralda All Inclusive have a pool? ### How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive? ### Is BlueBay Grand Esmeralda All Inclusive pet-friendly? ### How much is parking at BlueBay Grand Esmeralda All Inclusive? ### What time is check-in at BlueBay Grand Esmeralda All Inclusive? ### What time is check-out at BlueBay Grand Esmeralda All Inclusive? ### Are there all-inclusive benefits at BlueBay Grand Esmeralda All Inclusive? ### Where is BlueBay Grand Esmeralda All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## BlueBay Grand Esmeralda All Inclusive Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 6.4 Location ### 7.4 Staff & service ### 7.4 Eco-friendliness ### 6.2 Property conditions & facilities 10 - Excellent 325 8 - Good 262 6 - Okay 267 4 - Poor 176 2 - Terrible 202 ## Reviews ### 8/10 Good #### James 4 Jan 2026 Liked: Cleanliness, property conditions & facilities Staff are great and the room was cleaned every day. I would have loved to have gone over everything that was available for us. ![](https://a.travel-assets.com/ugc/hotel-reviews/079c0fc4-ab02-4572-9865-7d49e3362942-1767496984992.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/76d70f30-f7e6-40d8-924f-eab0c5a4b09c-1767496988392.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e569434c-12c2-48fd-8829-14bb84ec8e83-1767496989674.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James Stayed 9 nights in Dec 2025 ### 8/10 Good #### Tonya 5 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room, great staff, beautiful gardens! Pool and beach area was nice and clean and plenty of room! Lots of pool and beach activities available. Property is big but everything easily accessible and resort offers a grounds shuttle service which is fabulous for guests with mobility issues!! ![](https://a.travel-assets.com/ugc/hotel-reviews/50b5a268-526a-4057-809c-38762c0816b3-1764936016577.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/abb51984-bddd-4d5b-94e9-7926b788d8e4-1764936091570.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8520fdad-cd29-446d-87c2-2700ebc8cad9-1764936091482.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c1509efa-b2cc-4107-ba96-254f9cd1a67e-1764936092306.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tonya Stayed 4 nights in Nov 2025 ### 4/10 Poor #### Carolina Figueroa 3 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities Room was awful, food was mediocre and the staff pushing you to buy the membership was very uncomfortable. The staff was really nice though. ##### Carolina Figueroa Stayed 5 nights in Dec 2025 ### 8/10 Good #### Heather 30 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was friendly, resort was clean. Only compliant is not enough chairs on the beach or by the pool. ![](https://a.travel-assets.com/ugc/hotel-reviews/fbf41a1c-4782-45e1-8cad-4291c83ba9b8-1764516817449.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c9db8a66-4a83-457f-b216-54a03f8ce790-1764516815471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43ef5eb8-3b50-46f0-aa4d-14ac27fa13b9-1764516813946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43f8445d-daff-454a-85b9-339204176db1-1764516815827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Heather Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Samantha 11 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean room, beaches, and great staff. ##### Samantha Stayed 3 nights in Oct 2025 ### 4/10 Poor #### Christopher 5 Jan 2026 Disliked: Amenities, property conditions & facilities The ceiling of the room leaked when it rained. The resort layout was so spread out that the room was a very long walk from the main buildings where the lobby and restaurants were. ##### Christopher Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Juan 10 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good. ##### Juan Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Leslie 2 Nov 2025 Liked: Cleanliness All staff were helpful and courteous ##### Leslie Stayed 12 nights in Jul 2025 ### 10/10 Excellent #### Ben Kennedy 19 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super underrated, we booked this trip before looking at the reviews...so we didn't really have an option but just to thug it out and see how it goes. Bam, best trip ever. Food was great, staff beyond nice and soo much to do. Beach was as clear as day and much bluer than the beaches beside our resort. ##### Ben Kennedy Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Jose 28 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good for vacation ##### Jose Stayed 7 nights in Sep 2025 ### 4/10 Poor #### Alicia 5 Nov 2025 Liked: Staff & service Disliked: Cleanliness, amenities Room was dirty, food was the same and not many options. Pools were good. ##### Alicia Stayed 4 nights in Nov 2025 ### 8/10 Good #### Vanessa 13 Nov 2025 Liked: Cleanliness, staff & service, amenities The staff was wonderful throughout the property! Pool was kept extremely clean. Food was very good. However, the rooms and buildings are in need of renovations and there was no hot water on the property = only cold showers. :( ##### Vanessa Stayed 7 nights in Nov 2025 ### 4/10 Poor #### Grace 27 Dec 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities The staff was very hospitable. The public facilities were neglected as well as the rooms. The restrooms near the pool weren't working. The sliding glass door from the balcony was missing a handle to come in. The handle for the shower faucet fell off. They came and fixed it quickly. We had to ask for hand towels a few times because they didn't leave us any after they cleaned the room. They brought them quickly. ##### Grace Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Victor Omar Sanchez 9 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had such a great time! ##### Victor Omar Sanchez Stayed 5 nights in Sep 2025 ### 6/10 Okay #### Loni Lynne 16 Nov 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Lukewarm water for showers was pretty rough Need more bartenders to manage long lines at the bars Was a bit ‘less than clean’ Golf carts for transportation seems few and far between Freezing cold in the Al a carte Italian restaurant, resulted in cold food Positive notes, the staff is always so friendly and kind Food was good for the buffets ##### Loni Lynne Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Alex 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an amazing hotel, great staff, always happy and welcoming. Beautiful rooms at a very good price. Definitely worth going there. The pool is very big and confortable. ##### Alex Stayed 2 nights in Sep 2025 ### 8/10 Good #### Blanca 21 Oct 2025 Liked: Cleanliness Disliked: Amenities The property was average ##### Blanca Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Jordan 2 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was skeptical before arriving after seeing some reviews online but the resort is 100% worth visiting. ##### Jordan Stayed 7 nights in Aug 2025 ### 8/10 Good #### Carlie Althea 10 Sept 2025 Liked: Staff & service, amenities Family friendly but also party friendly ##### Carlie Althea Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Valentyna 1 Oct 2025 Liked: Amenities, property conditions & facilities Overall a good experience ##### Valentyna Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Daniel Josue 4 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Daniel Josue Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Amy 19 Nov 2025 Liked: Cleanliness Staff was friendly and available. Know your Spanish. Very limited beach chairs, a la carte too much AC couldn’t stay to eat. Allergies beware at Buffet’s (fish/shelfish) food mixed. Partial ocean view guaranteed given full jungle (closer to most amenities no complaints).Never been happier with how available our room was cleaned (early or late) and fridge was stocked every day. If you like big resorts you’ll enjoy + if you have no food allergies ##### Amy Stayed 10 nights in Nov 2025 ### 2/10 Terrible #### Nadia 18 Nov 2025 Disliked: Amenities, property conditions & facilities Hotel not a 4 star, outdated rooms in terrible shape, limited hot water, leak in celling in bathroom. Food not desirable. Drinks terrible. Hotel needs a total remodel. ##### Nadia Stayed 3 nights in Nov 2025 ### 6/10 Okay #### Allen 1 Jan 2026 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Problem upon check-in. Person doing the check in gave us a room which was reserved for a different person. Very lucky person which the room was meant to did not arrive that night. We had to have it sorted out the following day which took quite some time. Requested a room which king bed instead of the twin beds in our room, 2 days later we were told to bring our luggage’s to the bell boy and they let us know later in the day which room we will receive, so we declined and decided to stay in the room we were given originally. Rooms are extremely dated and old. Entire resort needs a massive update ![](https://a.travel-assets.com/ugc/hotel-reviews/eae86688-dc1a-41d9-a9e8-503f9a7a5e43-1767300359428.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8d2a0872-0e58-416e-a240-7151ad355449-1767300357166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c8f795da-835b-40b4-bf87-fcb6c514c34d-1767300359598.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e41c60fa-8ecf-4898-86e6-f1e6113ea466-1767300358078.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Allen Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Katrina Joanne 9 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Love the staff! Very very helpful. Food was actually pretty good! Other resorts i have been to were not good, so well done! Very clean rooms. Only thing that bothered me was the cold showers, but thats expected in Mexico. I am a Canadian and am a fussy person 😆 seriously though it was cold but it did not make my experience bad, it was a wonderful holiday. We love Blue Bay Esmeralda! Thank you to all staff!! ![](https://a.travel-assets.com/ugc/hotel-reviews/50733d04-1780-4662-8fdb-364020b5ebe6-1762662339249.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5061fa09-1510-4f8a-8751-dcfe0e87ddab-1762662337946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/76685c6b-4e3b-4ced-821e-6f74d1fd09ab-1762662339321.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Katrina Joanne Stayed 6 nights in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Hotel Riu Playacar - 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