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Maroma, A Belmond Hotel, Riviera Maya

Photo gallery for Maroma, A Belmond Hotel, Riviera Maya

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Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers

Overview of Maroma, A Belmond Hotel, Riviera Maya

Maroma, A Belmond Hotel, Riviera Maya

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationTres Rios Ecopark13 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course14 min drive
  • Popular LocationGrand Coral Golf Riviera Maya19 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)37 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Maroma, A Belmond Hotel, Riviera Maya is near the airport and on a private beach. El Camaleon Mayakoba Golf Course and Puerto Morelos Reef are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida. Travelling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with kayaking, snorkelling and parasailing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Tres Rios Ecopark - 13 min drive
  • El Camaleon Mayakoba Golf Course - 14 min drive
  • Sanctuary of Hope and Time Capsule - 16 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 17 min drive
  • Grand Coral Golf Riviera Maya - 19 min drive

Restaurants

  • El Restaurante — 1 min walk
  • La Cantina — 1 min walk
  • Burger Stop - 3 min drive
  • Cirque Du Soleil Joya - 7 min drive
  • Terrace Tapas Lounge & Bar - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

About this property

Maroma, A Belmond Hotel, Riviera Maya

5-star hotel with pools, private beach and full-service spa
Spend the day catching some rays at Maroma, A Belmond Hotel, Riviera Maya's private sand beach, relaxing by one of the hotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. All 63 rooms offer thoughtful touches such as pillow menus and bathrobes, as well as comforts such as pillowtop beds and premium bedding. Guests will also find free WiFi, furnished patios and 24-hour room service.
Maroma, A Belmond Hotel, Riviera Maya offers 63 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. This Playa del Carmen hotel provides complimentary wireless Internet access.

Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Fridges and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a sauna, a 24-hour fitness centre and complimentary bicycles.

Children aged under 16 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kinan Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Belmond Protects (Belmond)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant
  • 1 beach bar and 1 bar/lounge
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Beach volleyball
  • Billiards/pool table
  • Boating
  • Free bike hire
  • Full-service spa
  • Pilates classes
  • Private picnics
  • Private winery tours
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Wine-tasting room

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (936 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bathroom (partially open)
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar
  • Fridge (on request)

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Slippers
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 3680, per pet, per night, plus a deposit of MXN 3680 per stay
2 per room (up to 11 lbs/5 kg)
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MXN 100.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

    Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 2827 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 3680 per stay
  • Pet fee: MXN 3680 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MXN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transport to and from this property
Children under 16 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision
Guests under 3 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Belmond Maroma
Belmond Maroma Resort
Belmond Resort
Maroma Belmond
Maroma Resort
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Belmond Maroma Resort Spa
Maroma, A Belmond Hotel, Riviera Maya Hotel
Maroma, A Belmond Hotel, Riviera Maya Playa del Carmen
Maroma, A Belmond Hotel, Riviera Maya Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 87 out of 104 reviews
5 - Excellent 84%
Rating 4 - Good. 12 out of 104 reviews
4 - Good 12%
Rating 3 - Okay. 3 out of 104 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 104 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 104 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.
Stayed 4 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
Stayed 1 night in Mar 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Literally on the beach, could see the ocean and hear the waves at all times
Stayed 2 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Authentic
Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.
Stayed 2 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.
Stayed 3 nights in Oct 2020