Grand Velas Riviera Maya - All Inclusive

Property class: 5 and above

Choose dates to view prices

Located close to El Camaleón Mayakoba Golf Course, Grand Velas Riviera Maya - All Inclusive provides an adjacent golf course, 3 swim-up bars and 2 beach bars. Treat yourself to a Thai massage, a body wrap or aromatherapy at SE Spa, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants, which feature a Michelin star rated meal and Fusion cuisine. The gym offers yoga classes and Pilates classes; other things to do include beach yoga, beach volleyball and hiking/biking. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as 3 poolside bars and a free food/drink shopping service.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is £1,038
includes taxes & fees
10 Nov - 11 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Nature View Suite - Zen Experience

A hotel room with two beds, a desk, and a view of greenery outside.

Nature View Suite - Zen Experience

8.8 out of 10
Excellent
(10 reviews)
  • Resort view
  • 1184 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

A hotel room with a large bed, a desk, and a chair. There is a window with red curtains and a view of greenery outside.

Nature View Suite with Pool - Zen Experience

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 1184 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ambassador Suite Ocean View

A hotel room with two beds, a dining area, a TV, and a large window with a view.

Ambassador Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1270 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Class Pool Suite Ocean Front

A modern hotel room with a large bed, a sofa, a coffee table, and a ceiling fan.

Grand Class Pool Suite Ocean Front

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Ambassador Pool Suite Ocean View

A modern hotel room with a balcony, a sofa, a coffee table, and a dining area with yellow chairs.

Ambassador Pool Suite Ocean View

  • Ocean view
  • 1270 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Zen Grand Two Bedroom Family Suite Nature View

A hotel room with a large bed, a desk, a chair, a red curtain, a window with a view of trees, and a tent outside.

Zen Grand Two Bedroom Family Suite Nature View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 2368 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

A baby room with a changing table, a baby rocker, a crib, and a stroller.

Ambassador Two Bedrooms Family Suite Ocean View

  • Ocean view
  • 2540 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About the area

Located in Playa del Carmen, Grand Velas Riviera Maya - All Inclusive is connected to the convention centre. The area's natural beauty can be seen at Tres Rios Ecopark and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. El Camaleón Mayakoba Golf Course is another place to visit that comes recommended. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with hiking/biking trails and ziplining. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course
    9 min drive - 2.0 miles
  • Gran Coyote Golf
    13 min drive - 3.7 miles
  • Playa Xcalacoco
    14 min drive - 4.2 miles
  • Tres Rios Ecopark
    15 min drive - 5.0 miles
  • 28 de Julio Square
    15 min drive - 5.0 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    48 min drive

Restaurants

  • Amaranto
    13 min drive
  • Alberca - Pool
    13 min drive
  • Yucatán Main Restaurant
    12 min drive
  • La Locanda
    11 min drive
  • Buffet Riviera
    12 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

  • Property highlights
  • Located close to El Camaleón Mayakoba Golf Course, Grand Velas Riviera Maya - All Inclusive provides an adjacent golf course, 3 swim-up bars and 2 beach bars. Treat yourself to a Thai massage, a body wrap or aromatherapy at SE Spa, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants, which feature a Michelin star rated meal and Fusion cuisine. The gym offers yoga classes and Pilates classes; other things to do include beach yoga, beach volleyball and hiking/biking. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with 3 poolside bars and a free food/drink shopping service.
  • Additional perks include:
    • 3 outdoor pools and a children's pool, along with 3 swim-up bars, sunloungers and pool umbrellas
    • Limo/town car service, free bike hire and babysitting (surcharge)
    • Multilingual staff, a front desk safe and a banquet hall
    • Tour/ticket information, a gift shop and a billiards/pool table
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 539 rooms include comforts, such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches, such as premium bedding and pillow menus.
  • More conveniences in all rooms include:
    • Childcare services and free infant beds
    • Hypo-allergenic bedding, pillowtop mattresses and down duvets
    • Bathrooms with rainfall showers or Jetted bath plus designer toiletries and children's dressing gowns
    • 65-inch HDTVs with premium channels
    • Balconies or patios, wardrobes/cupboards and daily housekeeping

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All non-motorised water sports are included.

Water activities

    • Kayaking
    • Snorkelling

Land activities

    • Cycling
    • Fitness facilities
    • Miniature golf
    • Football
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Cooking
    • Dancing
    • Pilates
    • Water fitness
    • Yoga

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances
    • Theme parties

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.
  • The property is a member of Preferred Hotels & Resorts.

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Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of 30 Oct 2026, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on 10 Nov 2026 start from £1,038, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Velas Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Velas Riviera Maya - All Inclusive?

This property doesn't offer parking.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Velas Riviera Maya - All Inclusive?

Checkout is at noon. Late checkout is available for USD 65 (subject to availability).

Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, cycling and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Velas Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 851 out of 993 reviews
Rating 8 - Good. 92 out of 993 reviews
Rating 6 - Okay. 21 out of 993 reviews
Rating 4 - Poor. 15 out of 993 reviews
Rating 2 - Terrible. 14 out of 993 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely not worth it. The property is old and not well maintained. We were one of few families that got duped by this high rating on here and thought that this is going to be an excellent place to have vacation with kids but it turned out the opposite. Food is mediocre to okay for breakfast and lunch, then better for dinner. Something as basic as getting a proper espresso drink though was impossible. We’ve stayed at St Regis Kanai before this stay and it was absolutely stunning - so going into our room at Grand Velas was a disappointment on many levels. Scum in the private pool, waiters that forget your order , terrible coffee, outdated rooms. Oh and with kids you get much less choice on restaurants - basically we had on for breakfast and lunch and two for dinner, everything else was closed or not available with kids.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food! Clean beach. Good customer service.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding food, friendly staff, well maintained and a beautiful location. Only minus is that the property's beach doesn't have that crystal clear blue water due to the seaweed. But you can leave on snorkeling outings or rent jet skis. The multiple pools and restaurants were so nice that it didn't matter. We would go back again. Traveled with a 4 year old and 15 month old. And they had a great time.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diez de Diez. Increíble servicio. Todo perfecto. Felicidades al cheff Ignacio del restaurante Bistro. Gracias por un excelente cumpleaños a mi hija
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were amazing. It will be a yearly vacation spot for my family and I. Love every moment!!!
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We enjoyed our stay overall and appreciated the hospitality. However, we felt that the property could benefit from some structural maintenance and upkeep in certain areas. Additionally, while the food was satisfactory, it did not quite meet our expectations in terms of taste and quality in comparison to the Cabo location. I hope this feedback is helpful and contributes to further improvements for future guests.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wounderful venue, but expensive.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying at the Grand Velas and it did not disappoint. From the moment we arrived until we checked out, everything was taken care for us. The staff is incredibly thoughtful and attentive. The entire property is stunning, especially the Zen pool. The restaurants have so much variety. The Water Ceremony at the Spa is a must. Specifically, Ernesto at Azul; he knew what we needed/wanted before we did - it was amazing and his recommendations were perfect. Alejandro, our concierge, was so thoughtful and really made us feel like celebrities. Karen at the spa made the Water Ceremony even better than it already is. Everything about this vacation was amazing and we can not wait to go back!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and food is pretty good. The pools are a bit chilly.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts. Genuinely nice warm people. The concierge was very helpful and communication went flawless.
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Food/service/beds...highly recommend
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented resort with over the top service. The food was excellent wish they had an evening buffet to feed our toddlers who didn’t appreciate nice sit down dinners after an active pool and beach day
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely vacation. Food and entertainment were top notch
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias Grand Velas for making this trip relaxing, enjoyable, and truly memorable. My husband and I visited for a long weekend (but not quite long enough!) for my 40th birthday. We had private transportation to and from the resort which made traveling from the US seamless and stressful-free. When we arrived, we were immediately impressed with the beauty of this resort. Set in a tropical jungle oasis right along the beach of Riviera Maya, we took in the views of the lush green landscapes and bright purple flowers that lined the verandas. We also had the opportunity to see many of the local wildlife. After arriving in the lobby, we were introduced to our personal concierge Diana Lopez, who took great care of all our needs from check-in to check-out. By messaging through WhatsApp, she was able to confirm our dinner reservations and inform us of various activities within the resort each day we were there. We spent our mornings on the beach, afternoons by the Grand Class pool, and evenings in the various restaurants this resort has to offer. Each meal was memorable in its own way. We had the pleasure of dining at Frida (shout out to Ariel who not only made amazing food and drink recommendations but was also very entertaining), Chaka, Cocina de Autor (a Michelin star restaurant), and Lucca. The staff at each location truly made you feel like you were their top priority and went above and beyond to provide you with an exceptional experience. We will be back!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Food was delicious, property was well maintained, our kids loved the kids club, and the beach was impeccable.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond in every way
Stayed 6 nights in Feb 2026
Verified review

6/10 Okay

Concierge was the most disappointing - frustrating. First day we arrived - we have 2 kids. Concierge said we could get some beach toys. We went to front desk they said concierge didn’t open until 11am…. We also asked the concierge via email and in person that if we left the kids at the kids club during dinner that they would have dinner there. The answer was yes. However, no one said dinner for kids at the kids club was only at 6pm. So my kids didn’t have a full meal as we had reservations at the Michellin restaurant. Then we tried to book a catamaran. The vendor on the beach said to book via concierge. So we called the concierge. They said they would confirm and get back to me. Next morning, they had all forgotten! Then they tried to scramble to find a time that worked but it was too late. The slot we had tried for that worked best for our kids was not available. Then I asked if we could book our last night at Frida. They said they would try. We had a reservation at Lucca at 630. I said anytime at Frida between 530 and 7pm worked. Concierge said it was confirmed he managed to get a table at Frida. We show up at a Frida. They said they have no reservation and they are fully booked. We call the concierge and they say that they rescheduled us at Lucca at 530…. How does that make sense? Fortunately restaurant made it work. Our concierge was out sick so the others split the duties. Service everywhere else was great but the concierge service was so incredibly frustrating an
Stayed 4 nights in Feb 2026