Search Hotels by H10 Hoteles in Cancun from £158

"Plumbing to faucet in bathroom was completely stuffed not draining. Then moved to another room and same issues their"

"So I will start with the good: Loved the overall resort. There was a lot to do, the entire staff was very attentive and kind, there was enough seating space in the pool, loved the kids Playroom, riding the golf carts was fun and they came by pretty frequently- we never waiting more than 10 minutes. The rooms were clean and loved that room service is available 24/7. The bad: I will start with he more general - expect about an hour or more from the moment you enter the hotel to when you finally get to your room. Check-in took longer than expected. I waited in line for about 25 minutes ( and i was in the express lane) . Then they have sales people try to upsell you on other things which took an additional 20 minutes. After a long flight, we just wanted to get to our rooms as soon as possible. When we got to our room, our room keys did not work so we had to go back to the lobby and get them re-scanned. We also had a particular bad experience where our elevator did not work. We were in the third floor and I am currently 7 mo pregnant so it was pretty rough going up and down like that. on our second night the electricity went out 3 times. I finally called support when it was night time and requested to get our rooms changed since it was taking a while to get it resolved and it was hot and humid in our room. The new room was better since it was closer to the lobby and pool- they also gave me a free spa/ foot massage due to the incontinence. "

"Very good hotel convenient for the airport. Nice room and breakfast"

"Yes, pool was comfortable, but you have to get back early to get a seat."

"Better sound proofing the rooms near Bash would be a great improvement.Extremely loud banging music till 2:00 am every night was tough..At least warn people,,and give them a choice to room further away.Also,the wonderful folks that did a tremendous job of cleaning, and re-stocking the room each day,but if they were a little more quiet in the hallway starting at7:30am when people are still trying to sleep..I do realize it’s an“Adult party atmosphere”,and a lot of people come there to “ let loose..”Other than that, we had a good time,and like to come back again."

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"Resort very clean, nice and all staff worked very hard. Our door lock malfunctioned a few times during our stay and I didn’t love that the king bed had a split mattress but no other complaints."

"Room was very clean, including the bathroom. They came and cleaned everyday. Pool was great! Beach view was amazing! Staff gave me the run around for a refund that was owed to me. Transportation, laundry and restaurant reservation services weren’t clear either. Overall was good though. Also they never explained how to turn on the lights, we had to figure that out ourselves."

"Hotel was amazing. Staff was friendly and great!"