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This is our 5th time at Excellence, and we wouldn't have it any other way. We're always treated by there staff in a very polite and welcoming manner. The variety of restaurants and a bonus ranging from Seafood, French, Italian and Asian. Not to mention the room service is on time and just as great! ...
Great experience and customer service. Manuel Santolalla (Assistant of GM) was simply great. Helped us to select best restaurant for our short stay. Great Bar services and room services. Beach services is awesome. Don't forget to watch their shows. They do great job. Having wide selection for food ...
This hotel is amazing this was my 4th time going to beloved love it.
Sandos met or exceeded all expectations. Pools, food, drinks, the view, the beach, and above all the staff. I would return in a heart beat.
Great facilities for relaxing by the beach, at the spa and enjoying meals at restaurants. The right mixture of fun with pool side music, parties and opportunities to explore Mexico.
The hotel was just ok. The beach wasn't the best since you have to climb down to get to the ocean. The kids area is fun and safe. The pool water was hot. The waiters weren't as attentive even with great tipping since it was too crowded. The most annoying part of the stay was the pushy time share ...
The total experience was awesome! The service from the staff was top notch! They were courteous, friendly, and prompt upon request. The food was amazing! My only complaint is that men have to wear long pants while dining at MB. No one packs long pants when vacationing in Cancun in late July. I hope ...
Amazing time there treated like VIP and staff amazing with lots of smiles and helpful. The food is mind blowing amazing there and resort perfect for a vacation close to downtown and tons of activities.
I came to Secrets The Vine after a few recommendations from family and friends. The overall experience was fine but when you are going to resort like this you expect them to be in all the little details. Unfortunately, this exactly where they fell with us- we asked for vegetarian breakfast but we ...
We really enjoyed the excellent service the staff provided. On our last day, the safe in our room malfunctioned and they had a security guy to our room within minutes to repair it. The only issue we had was that housekeeping was very inconsistent as to when they came to clean our room but not a big ...
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