Cancun Hotel Guide - 4 stars Hotels in Cancun, Mexico

Really good hotel nice helpful stuff . Also it's great that you can visit a lot of their restaurants in different hotels. Great view to the beach and pools

Wonderful staff, slippery floors throughout due to humidity, good food, good drinks

Hotel is nice, undergoing construction. Staff was great and did what they could to accommodate.

This is a perfect get a away if your looking to relax or want an action packed holiday. The hotel is situated away from the main hotel district in Cancun but this was the attraction for us. Yes they are building a sister hotel next door but by no means does this detract from the overall experience. Should be completed in November of this year if I recall correctly. Rooms are clean & comfortable, food is superb with a wide of restaurants & styles which I defy anyone to dislike. Pool area is picturesque & the beach is amazing. Some seaweed does wash up on shore but the staff are on the case every day. The best feature is the staff, nothing is too much trouble. Fabulous.

great location, beatiful beach, clean ocean, warm water. hotel need some small upgrades and maitenance. restaurant experiance was great. my favorite was "mb" with best stuff and great cheff. deffinitely recommending this hotel.

The Royal Cancun is a bit smaller and older than some of the other resorts in the Hotel Zone, but we had a great stay and will definitely return. The staff was super friendly and helpful. The resort is small enough that it is easy to navigate, but still provided everything we were looking for. It is located on a calm beach perfect for swimming, has two swimming pools (one with a swim-up bar), decent food options, and easy transportation to other resorts. This would be a great resort for families with kids as it didn't have the wild, "party" atmosphere that some of the other resorts have. We appreciated the quiet, relaxing, but still fun vibe.

Great experience ....Cristina Oltenau at the front is very helpful..The decor is impressive ... can use a lot of improvement for the foods ..very clean and well maintained hotel. Not to close but manageable for transformation. Staff are very friendly although some expect tip and if you don't tip you can feel their disappointment..

Nice, clean, and fun will return again soon...this time with the kids

We stayed here recently as a family of 4 with two young children. The facilities are superb and the staff are excellent! The hotel location is great and also has one of the best beaches. The hotel is one of the smaller Palace resorts which we loved as we felt the staff added a personal touch to everything. We visited the other resorts which were really busy. Pro's- staff, cleanliness, location, beach, food/drinks (lots more) Con's- gym is small

Check in is not till 4pm. We arrived about 11am to get a jump on our first day and our room was already available. That started out our week awesome. On top of that when we arrived at the front the door man asked for our names and directed us where to go since there are two parts to the hotel. So we didn't waste time trying to check in on the wrong section. Check in was a breeze and again our room was already ready. Big Plus!!!! Arrived to our room, unpacked, got dressed for the pool and down we went. The service was great everywhere we went. From the restaurants, bar, market and washing room. My favorite has to be the Hacienda Sisal. Although the food and service was great in all locations the Hacienda Sisal was my go to place. We were here for 5 in a half days and it was our best vacation yet. Will return again to enjoy some tours we didn't get to do.