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On the beach, snorkelling
On the beach, snorkelling
On the beach, snorkelling
3 outdoor pools

Guest reviews

4.6 out of 5 Wonderful
2,099 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationGaviota Azul Beach1 min walk
Popular LocationForum Beach4 min walk
Popular LocationCancun Convention Center6 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

Choose dates to view prices

  • King (with Sofa Bed)

    Room amenities

    • 483 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsKing (with Sofa Bed)
  • Turquoize Sky Ocean Front Master King

    4.8/5 guest room rating

    Room amenities

    • 695 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsTurquoize Sky Ocean Front Master King
  • Turquoize Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsTurquoize Ocean Front Master Double
  • Dolphin View Master Double

    Room amenities

    • 598 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDolphin View Master Double
  • Ocean Front Pyramid Suite (with Sofa Bed)

    Room amenities

    • 1316 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsOcean Front Pyramid Suite (with Sofa Bed)
  • Club Ocean Front Corner Suite

    Room amenities

    • 1087 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsClub Ocean Front Corner Suite
  • Swim Up Double

    Room amenities

    • 483 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsSwim Up Double
  • Resort View Double

    Room amenities

    • 483 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds
    More detailsResort View Double
  • Club Ocean Front King

    4.5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Ocean Front King
  • Turquoize Sky Swim Up Ocean Front Master King

    Room amenities

    • 695 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsTurquoize Sky Swim Up Ocean Front Master King
  • Turquoize Ocean Front Master King

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsTurquoize Ocean Front Master King
  • Turquoize Sky Swim Up Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsTurquoize Sky Swim Up Ocean Front Master Double
  • Ocean View Double

    4.7/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsOcean View Double
  • Ocean Front Double

    4.2/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsOcean Front Double
  • Dolphin View Master King (with Sofa Bed)

    Room amenities

    • 598 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsDolphin View Master King (with Sofa Bed)
  • Resort View King (with Sofa Bed)

    4.8/5 guest room rating

    Room amenities

    • 483 sq ft
    • Resort view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsResort View King (with Sofa Bed)
  • Club Ocean Front Double

    Room amenities

    • 463 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsClub Ocean Front Double
  • Turquoize Sky Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsTurquoize Sky Ocean Front Master Double
  • Double

    Room amenities

    • 483 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDouble
  • Ocean View King (with Sofa Bed)

    4.6/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsOcean View King (with Sofa Bed)
  • Ocean Front King (with Sofa Bed)

    4.4/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsOcean Front King (with Sofa Bed)
  • Swim Up King (with Sofa Bed)

    Room amenities

    • 483 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSwim Up King (with Sofa Bed)

About this area

Cancun

Located on the beach, Hyatt Ziva Cancun All Inclusive is in Cancun's Zona Hotelera neighbourhood. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Travelling with kids? Don't miss Dolphin Discovery and Ventura Park Cancun.
Visit our Cancun travel guide
View in a map
Popular Location

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Chac Mool Beach - 10 min walk
  • Tortuga Beach - 3 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • Moongate — 1 min walk
  • La Bastille — 1 min walk
  • Mocambo - 6 min walk
  • Chuchito Perez - 8 min walk
  • Mextreme - 9 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Upscale hotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. All 547 rooms feature thoughtful touches such as free minibar items and espresso makers, plus 24-hour room service and LED TVs with cable channels. Premium bedding, rainfall showerheads and free bottled water are among the other amenities available to guests.
Hyatt Ziva Cancun All Inclusive offers 547 forms of accommodation with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 19 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking
  • Local area shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 8 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free rollaway/extra beds
  • Laundry facilities
  • Playground

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free rollaway beds
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun Inclusive
Hyatt Ziva Cancun All Inclusive Hotel
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Hyatt Ziva Cancun All Inclusive and receive a full refund?
Yes, Hyatt Ziva Cancun All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Ziva Cancun All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?
As of 28 Oct 2020, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on 2 Nov 2020 start from £256, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hyatt Ziva Cancun All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Hyatt Ziva Cancun All Inclusive pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hyatt Ziva Cancun All Inclusive?
Valet parking is free at this property.
What time is check-in at Hyatt Ziva Cancun All Inclusive?
Check-in is from 3 PM to 3 PM.
What time is check-out at Hyatt Ziva Cancun All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at Hyatt Ziva Cancun All Inclusive?
Some rate plans available at this property are all-inclusive.
Where is Hyatt Ziva Cancun All Inclusive located?
Nestled on the beach, this Zona Hotelera hotel is just steps away from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.
4.6
Wonderful
5 - Excellent
1,610
4 - Good
327
3 - Okay
85
2 - Poor
36
1 - Terrible
41

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and professional, good customer service
Stayed 4 nights in Oct 2020

5/5 Excellent

Travelled with family, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was AMAZING only thing is if you swim with dolphins have someone take your pics cause it’s pricey lol but the service and staff was the best
Stayed 4 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Really nice resort, awesome food, I recommend the adults only tower, staff maintain the place really good and they are frindly. Will travel here again for sure.
Stayed 4 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was absolutley amazing and the service and staff were excellent. The selection of food available was very nice and everything was delicious!
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The dolphin habitat was amazing !! The staff Miguel, Bernardo , Jorge and Rublesi were Phenomenal.
Stayed 6 nights in Oct 2020

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