Cancun Hotel Guide. Palace Resorts Hotels in Cancun, Quintana Roo

Excellent service!! Nice hotel. Love the food, close to everything

Sun Palace is probably the nicest hotel in Cancun. a majority of the other hotels are outdated and dirty. You don't even need to leave the hotel to eat, get a spa, book an activity and depending on the package you book it is all inclusive. Only downside is the hotel credit is taxed up to 16% USD.

Everything was great but bugs everywhere. Get a bug ointment. The facility is so big and ask a room near lobby if you don't walk too much in such a hot weather!

The staff was excellent and always accommodating. We found the hotel extremely private which is exactly what we were looking for. The hotel was during slow season which leads to the only complaint.... lack of food choices. We ended up having to eat the same dinner selections every time we went to dinner due to lack of selection. The special dinner on the beach was excellent. Breakfast buffet was very strange with excellent salsa and gourmet sauces but nothing to put them on. We tried room service third day for breakfast and it was horrible and similar to something that we would find in US at a gas station fast food place. I would try this one again during peak season with hopes to find more food choices.

We stayed here recently as a family of 4 with two young children. The facilities are superb and the staff are excellent! The hotel location is great and also has one of the best beaches. The hotel is one of the smaller Palace resorts which we loved as we felt the staff added a personal touch to everything. We visited the other resorts which were really busy. Pro's- staff, cleanliness, location, beach, food/drinks (lots more) Con's- gym is small