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"We liked the resort. We liked that we didn’t have to make reservations for the restaurants, which was helpful. One thing that the building we stayed in didn’t have was an elevator. That was hard for us especially when we travel with a child in a stroller. We weren’t aware of it until we got to the room. The hotel uses good cleaning supplies which I haven’t seen in other resorts that I’ve been to."

"It was great!!! Beds are hard but can't get everything lol"

"Esta es la cuarta vez que me hospedo en este oleo Cancún resort, me encanta el ambiente estás a un paso de la playa el staff son muy amables y atentos especialmente Emiliano y Felipe, me siento como en familia . El precio es muy accesible. Muchas gracias !! Pronto estaremos de regreso"

"Mis mejores vacaciones 🙏"

"Property needs an upgrade in maintenance. Ice machine doesn’t work room card always seems to not work cause it’s very sensitive magnets or the door lock is not working. Had to constantly go to the front desk to get a new card every single time I had to go back to my room room walls are very thin. You could hear your neighbor very clearly. AC in the elevators doesn’t work and it looks like they’re never going to work. Wi-Fi did not allow me to add a secondary device. They do a poor job promoting their own shows. I had no idea that they had shows at night, but they do promote all the other clubs and bars like Coco bongo. The amenities are nice. The staff is nice. The AC to your room doesn’t go lower than 22°C so your room is relatively warm. As a comfortability, I would say this is not the place but if you’re willing to go to a place that doesn’t have too much comfort or you won’t be having to deal with constant maintenance of getting into your room I would recommend this place, especially because of the pool the bars Jacuzzi breakfast the lunch it’s a good spot if you’re just if you’re expectation that is very low."

"The staff were very friendly and helpful with excursions, checking in and out, getting taxi for us. The rooms very nice and clean. Most all of the waiters in the different food service areas were a delight. A waiter, Millie Vanillie, was the best!! Friendly, out going, helpful and definitely made our dining experience in the Buffet enjoyable. Now for the down side. The food was terrible!! There were times that the food was so bad we just couldn't eat it. This was especially true in the Mexican Lindo and Italia. Both my sister and I didnt get to eat dinner those nights. Instead we had to go to snack bar and get some fresh fruit, chips and pico de gallo. Sadly, Even the deserts weren't good. The food was bland, no spices or flavor. Not even salt and pepper! When your in Mexico and the food has ZERO seasoning, we'll you just expect the food to be full of flavor. The one constant good item is the roast chicken in the buffet!! We basically lived on that and fruit. Another issue was guest services. We kept asking for wash cloths and hand towels yet only got hand towels 3 of 7 days. The noise gets annoying. Until 11 pm EVERY NIGHT loud music kept us awake. We're normally in bed asleep by 9 pm. You can imagine we We're happy about that when we had to be up by 5 am to get ready for Chichen Itza! For these reasons we wont recommend your resort. Fixing the food issue would be top priority if I owned the resort!!"

"So much fun "

"For an all inclusive hotel, the fridge was empty when we got there, there 4 of us in the family and the fifth day we were there they gave us one towel for everyone to use and it upsets me therefore I had to call the desk to request for more, they were nice enough to bring us some towels. also bottle water was limited, there was one day where they only gave us one bottle water therefore before we go back to the room we always ask for bottle water at the pool bar. Staff were great and friendly. Also food was always the same nothing different for breakfast , lunch and dinner (this is buffet) they only had 2 restaurants in the building. Another thing for families with kids, apparently kids are not allowed in the pool bar because the bar staff stated it is only for adults but when time came local people with kids were allowed to be in the pool and my kids were not therefore my husband was so upset and we thought that what kind of service is this. I didn’t know that they have this type of people working in this hotel. I wish we were told when we checked in that the kids are not allowed in the pool bar area so we know where we can place ourselves. Also another thing was , we didn’t know as well that to use the facility in the beach area like the cabana, you have to pay extra, those type of things should have been mention to us, so we are aware of what we need to pay or not to pay. We felt like we were all looked at all the time. It was uncomfortable to even chill anywhere where"

"Our stay at Riu Palace Kukulkan was absolutely stunning and worth every penny. We loved everything about this resort and don't regret a single cent spent here! The culinary experience was a major highlight. All the themed restaurants were fantastic, especially the Steakhouse and the Asian food, but the seafood at the Main Buffet was exceptionally good-truly a standout! The staff members were adorable and worked so hard to make our stay feel unique and special. The entire property is pristine; our room was spotless, and all the swimming pools were incredibly clean. We had a flawless experience with zero complaints. I will definitely be visiting again. If you're looking for a high-quality stay in Cancun where you get exactly what you pay for, this is the place!"