Cancun Hotel Guide - Romantic Hotels in Cancun, Mexico

Sun Palace is probably the nicest hotel in Cancun. a majority of the other hotels are outdated and dirty. You don't even need to leave the hotel to eat, get a spa, book an activity and depending on the package you book it is all inclusive. Only downside is the hotel credit is taxed up to 16% USD.

The resort was Excellent. Staff was great. Weather was very good. Could not be happier.

The staff was excellent and always accommodating. We found the hotel extremely private which is exactly what we were looking for. The hotel was during slow season which leads to the only complaint.... lack of food choices. We ended up having to eat the same dinner selections every time we went to dinner due to lack of selection. The special dinner on the beach was excellent. Breakfast buffet was very strange with excellent salsa and gourmet sauces but nothing to put them on. We tried room service third day for breakfast and it was horrible and similar to something that we would find in US at a gas station fast food place. I would try this one again during peak season with hopes to find more food choices.

Excellent service!! Nice hotel. Love the food, close to everything

great location, beatiful beach, clean ocean, warm water. hotel need some small upgrades and maitenance. restaurant experiance was great. my favorite was "mb" with best stuff and great cheff. deffinitely recommending this hotel.

I have never stayed anywhere like Zoetry. It is awesome beyond words. The staff was wonderful. Ricardo was amazing as well as was the rest of the staff (Angel, Jose, and many others whom I don't remember names - I'm terrible with names). We were treated like royalty. The only negative is that the room was billed as having a hot tub, which it did, but it did not work and was full of dirty water. We were comp'd for it though. And some of the jets in the shower did not work properly, low water pressure. But other than that, it was amazing. The food was great but could use a bit more of a selection. And possibly more Mexican fare. We will definitely stay here again. And hopefully we will get to see the whale shark. Unfortunately the weather did not cooperate for us this time.

Staff was excellent and very attentive. The hotel is beautifully designed and appointed with excellent pool and beach accommodations. Loved this resort and will definitely make a return trip.

Had a great time, highly recommend all inclusive. Great service!

overwhelming hotel and the staff was great treated us like king and queen always smiling and willing to help and assist with what ever we needed

Had a good time at the hotel. The breakfasts were great, fresh and served in the resturant. The staff were very nice and willing to make changes if asked. I will stay there again if i visit Cancun.