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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

VIP Access

Sun Palace Couples Only All Inclusive

Star Rating
4 out of 5

Photo gallery

Featured image
On the beach, beach massages
On the beach, beach massages
On the beach, beach massages
Indoor spa bath

Guest reviews

4.5 out of 5 Wonderful
994 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO

Explore the area

Popular LocationDelfines Beach2 min drive
Popular LocationMaya Cancun Museum4 min drive
Popular LocationEl Rey Ruins4 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

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  • Deluxe Room Ocean View, Flex cancellation options

    Photos of Deluxe Room Ocean View, Flex cancellation options

    4.8/5 guest room rating

    Room amenities

    • 435 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room Ocean View, Flex cancellation options

  • Junior Suite Ocean View, Flex cancellation options

    Photos of Junior Suite Ocean View, Flex cancellation options

    4.7/5 guest room rating

    Room amenities

    • 570 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite Ocean View, Flex cancellation options

  • Honeymoon Suite, Flex cancellation options

    Photos of Honeymoon Suite, Flex cancellation options

    5/5 guest room rating

    Room amenities

    • 570 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsHoneymoon Suite, Flex cancellation options

  • Deluxe Room Resort View, Flex cancellation options

    Photos of Deluxe Room Resort View, Flex cancellation options

    4.7/5 guest room rating

    Room amenities

    • 435 sq ft
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room Resort View, Flex cancellation options

  • Governador Suite, Flex cancellation options

    Photos of Governador Suite, Flex cancellation options

    4.3/5 guest room rating

    Room amenities

    • 570 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsGovernador Suite, Flex cancellation options

  • Deluxe Room Ocean View, Work from Paradise Long Stays Special

    Photos of Deluxe Room Ocean View, Work from Paradise Long Stays Special

    Room amenities

    • 435 sq ft
    • Ocean view
    • Sleeps 2
    More detailsDeluxe Room Ocean View, Work from Paradise Long Stays Special

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Sun Palace Couples Only All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Cancun Interactive Aquarium and Costa Occidental de Isla Mujeres National Park are also worth visiting. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guide
Map
View in a map
Popular Location

What's nearby

  • Delfines Beach - 2 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive
  • Aquaworld - 6 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • La Tratto — 1 min walk
  • Aurora — 1 min walk

About this property

Sun Palace Couples Only All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 247 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are Smart TVs with satellite channels.
Sun Palace Couples Only All Inclusive offers 247 forms of accommodation with free minibar items and a safe. Rooms open to balconies. Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All meals, snacks and beverages included
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Fitness centre
  • Full-service spa
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • 3 outdoor pools
  • Dry-cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • TV/satellite channels
  • Premium channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Free local calls
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Sun Palace Couples Only All Inclusive and receive a full refund?
Yes, Sun Palace Couples Only All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sun Palace Couples Only All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Sun Palace Couples Only All Inclusive have a pool?
Yes, this property has 3 outdoor pools.
Is Sun Palace Couples Only All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sun Palace Couples Only All Inclusive?
Self-parking is free at this property.
What time is check-in at Sun Palace Couples Only All Inclusive?
Check-in is from 3 PM to midnight.
What time is check-out at Sun Palace Couples Only All Inclusive?
Checkout is at noon.
Does Sun Palace Couples Only All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Sun Palace Couples Only All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included.
Where is Sun Palace Couples Only All Inclusive located?
Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Costa Occidental de Isla Mujeres National Park, El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
4.5
Wonderful
994 reviews
5 - Excellent
673
4 - Good
223
3 - Okay
58
2 - Poor
27
1 - Terrible
13

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Stayed 3 nights in Sep 2020

5/5 Excellent

Stayed 7 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and service! The beach is beautiful, the food is great, and the spa was so nice! We enjoyed being pampered the whole time we were there!
Stayed 5 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was BEAUTIFUL... you are struck with simple beauty as soon as you walk in. Service is PHENOMENAL. Every crew member of the resort is willing to help you with whatever they can. To just name a few, Silvio, Jorge, Gerardo, and Luis Felipe were individuals that made our stay extra special and unique. The property surpassed our expectations when it comes to cleanliness, especially during these times. To say the least, if you are looking for a relaxing getaway with beautiful views and wonderful people, Sun Palace is the place to go. We hope to return soon!
Stayed 6 nights in Aug 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
The hotel itself is very clean. They are on top of trying to prevent the spread of infection of COVID. But the second we got there we tried going up to our room and were forced to sit in the lobby with one of their workers that tries forcing you to do a time share seminar during your stay. This was my honeymoon so the last thing we wanted was to sit for three hours and be told we should buy something so we declined. My husband stopped her (her name is Maribel) after my softer declines and said, “I want to be very direct and honest and tell you we aren’t going to sit in a seminar during our honeymoon.” The next day she stopped us on our way to the pool to ask us to do a seminar. The third day we ignored her screaming at us from across the lobby on our way into the restaurant and found her waiting for us at the restaurant doors to harass us again, my husband once again told her, “We already have plans and don’t want to do your seminar.” She said okay, we went up to our room and thirty minutes later she called our room to ask us if we just have two hours to do her seminar. Aaaah! And then when it came time to leave, the hotel wouldn’t honor our credits we had for the spa. The hotel then charged my card three times for the same transaction. Pros: bed and room are very nice. Snacks are great. The bartenders and housekeepers are all very nice. Cons: persistent timeshare lobby workers. Beach closes at 6pm. Food isn’t bad but also isn’t anything you would talk about being amazing.
Stayed 5 nights in Aug 2020

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