Sun Palace Couples Only All Inclusive

Photo gallery for Sun Palace Couples Only All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools
3 outdoor pools

Overview of Sun Palace Couples Only All Inclusive

VIP Access

Sun Palace Couples Only All Inclusive

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500

Explore the area

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)14 min drive
  • Popular LocationTortuga Beach19 min drive
  • Popular LocationLangosta Beach21 min drive
  • Popular LocationTurtle Beach25 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

Junior Suite Ocean View, Flex cancellation options

  • 570 sq ft
  • Studio
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Governador Suite, Flex cancellation options

  • 570 sq ft
  • Studio
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Standard Ocean Double

  • 435 sq ft
  • Studio
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Honeymoon Suite, Flex cancellation options

  • 570 sq ft
  • Studio
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room Ocean View, Flex cancellation options

  • 435 sq ft
  • Studio
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Two Bedroom Presidential Suite

  • 570 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

About this area

Cancun

Sun Palace Couples Only All Inclusive is located in Zona Hotelera, a neighbourhood in Cancun, and is near theme parks and on the beach. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Aquaworld and Ventura Park Cancun. Costa Occidental de Isla Mujeres National Park and Xoximilco are also worth visiting. Scuba diving, snorkelling and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Cancún Underwater Museum (Punta Nizuc) - 3 min drive
  • El Rey Ruins - 4 min drive
  • Tortuga Beach - 19 min drive
  • Langosta Beach - 21 min drive
  • Turtle Beach - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 14 min drive

About this property

Sun Palace Couples Only All Inclusive

Upscale aparthotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 4 restaurants.
Sun Palace Couples Only All Inclusive offers 247 accommodations with free minibar items and a safe. Rooms open to balconies. Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. This Cancun aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Restaurants on site

  • La Tratto
  • Aurora
  • Fuego
  • THAI

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
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Sun Palace Couples All Inclusive
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Sun Palace Couples Only All Inclusive Aparthotel
Sun Palace Couples Only All Inclusive Aparthotel Cancun

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 702 out of 1009 reviews
5 - Excellent 70%
Rating 4 - Good. 212 out of 1009 reviews
4 - Good 21%
Rating 3 - Okay. 52 out of 1009 reviews
3 - Okay 5%
Rating 2 - Poor. 25 out of 1009 reviews
2 - Poor 2%
Rating 1 - Terrible. 18 out of 1009 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

4/5 Good

Liked: Cleanliness, property conditions & facilities
Good
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sun palace is amazing but the only thing is to watch out for us the aggressive sales. They will bribe to get a $400 credit to your room if you go and see the new hotel they have La blanc and there they will try to sale you a membership for $25000 that you will refuse and they will decrease the price to $4600. Just refuse the credit and enjoy your time. The food was amazing as well as the service. Don’t forget to take your tax declaration papers with you when you fly back to USA that’s the document they let you fill in when you arrive to Mexico. If you lose it you will need to purchase new documents.
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sun Palace is a beautiful resort with amazing staff. All the food and drinks were amazing. I love the beach access and that was our main reason for coming. However, the laid back vide with the adult only resort was the best. It was just so quiet and relaxing anywhere you went. I cannot wait to come back.
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sun Palace was phenomenal. It’s in a section of the hotel zone that is not as busy as other parts and is closer to the airport than most. Taxi services are very convenient. The staff is incredibly helpful. There are four restaurants on site. The Thai restaurant was the only one we didn’t love. The Italian place was great, just super small servings. The breakfast and lunch buffet were nice. We ate at those almost everyday. There aren’t a ton of beach loungers on their beach, but since it’s a smaller facility, we never had a problem getting one. If you want one on the first row, you may have to go early or go around 2-3 PM. But again, we never were too stressed about it. The only downside of our stay was what sounded like construction right above us. Incredibly loud starting around 9 AM and off and on throughout the day. We wish they hadn’t booked our rooms so close to that noise, but it wasn’t too bad. I did a lot of research and am ultimately glad we chose Sun Palace. Would recommend it to anyone.
Stayed 7 nights in Jun 2022

1/5 Terrible

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The customer service sucks, and we won't be back.
Stayed 5 nights in May 2022