photo by
Map Blvd Kukulcan Km 20 Hotel Zone Cancun QROO 77500 Mexico 020 3564 5165

Get an overview of this hotelUpscale resort on the beach, with 2 outdoor swimming pools

Collecting Nectar Points

Popular property highlights

Free breakfast
Free parking
Free WiFi
Restaurant
Swimming pools

Location

Nestled on the beach, this Hotel Zone resort is 1.1 mi (1.8 km) from Delfines Beach and 1.2 mi (1.9 km) from El Rey Ruins. Ballenas Beach and Maya Cancun Museum are also within 3 miles (5 km).

Resort features

Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.

Room amenities

All 252 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are flat-screen TVs with satellite channels.

Languages Spoken

Sun Palace Couples Only All Inclusive

Blvd Kukulcan Km 20 Hotel Zone Cancun QROO 77500

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks and beverages included
  • 24-hour room service

Not included

  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Resort Amenities

Sun Palace Couples Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sun Palace Couples Only All Inclusive features a full-service spa, 2 the outdoor swimming pools, an indoor pool and a spa tub. Dining is available at one of the resort's 4 restaurants, and guests can grab a coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 3 bars/lounges. A complimentary breakfast is offered. Public areas are equipped with complimentary wired and wireless Internet access.

A business centre is on-site at this 4-star property. This all-inclusive resort also offers a fitness centre, a sauna and a terrace. Guests can use the outdoor pool at a partner property. Complimentary self parking is available on-site.

Sun Palace Couples Only All Inclusive has designated areas for smoking.

  • Express check-in 
  • Number of outdoor pools - 2 
  • Designated smoking areas (fines apply) 
  • Lift 
  • Number of bars/lounges - 3 
  • Fitness facilities 
  • Number of poolside bars - 2 
  • Full-service spa 
  • Indoor pool 
  • 24-hour front desk 
  • Swim-up bar 
  • Conference space 
  • Business centre 
  • Free breakfast 
  • Spa treatment room(s) 
  • Porter 
  • Express check-out 
  • Tours/ticket assistance 
  • Coffee shop or café 
  • Free self parking 
  • Steam room 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Sauna 
  • Free wired Internet 
  • Terrace 
  • Luggage storage 
  • Hair salon 
  • ATM/banking 
  • Number of restaurants - 4 
  • Concierge services 
  • Gift shops or newsstand 
  • Shopping on site 
  • Designated smoking areas 
  • Spa tub 
  • Total number of rooms - 252 
  • Number of floors - 8 
  • Number of buildings/towers - 9 
  • Multilingual staff 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • Spanish

Parking

Free self parking

Room Amenities

  • Premium TV channels 
  • Balcony 
  • Room service (24 hours) 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Free local calls 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Jetted bathtub 
  • Flat-panel TV 
  • Iron/ironing board 
  • In-room safe 
  • Satellite TV service 
  • Number of bathrooms -  
  • Daily housekeeping 
  • Free WiFi 

Where to Eat

Guests are offered a complimentary hot/cold buffet breakfast.

La Tratto – This restaurant specialises in Italian cuisine and only serves dinner.

Aurora – This buffet restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.

The Steak – This poolside seafood restaurant specialises in regional cuisine and only serves dinner.

On-site venue No. 4 – This poolside bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).

On-site venue No. 5 – This lobby lounge serves breakfast and light fare.

24-hour room service is available.

Entertainment

Nightly entertainment

Daily activities

•3 Infinity pools

Indoor pool with 2 Jacuzzis

Non-motorized water sports at the Wet 'n Wild marina

•Spa facilities

Table games

Fitness center

Swim-up bar

Nearby Things to Do

2 the outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkelling nearby 
  • Parasailing nearby 
  • Fitness classes on site 
  • Personal motorised watercraft on site nearby 
  • Windsurfing nearby 
  • Scuba diving nearby 

Spa Services

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No rollaway/extra beds available
No cots (infant beds) available

Resort Name

  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive
  • Sun Palace Couples Cancun
  • Sun Palace Couples

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children aged 18 years old and younger are not permitted at this property.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
  • Sun Palace Couples Only All Inclusive is listed in the 2012 Condé Nast Traveller Gold List of the world's best places to stay.

Promotions

Resort Credit Offer

Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.

Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a minimum 3-night stay in any room or rate category for travel now - December 23, 2018 and receive the following: mini honeymoon cake; specialty petit fours; bottle of sparkling wine; complimentary honeymoon dinner at select restaurants; 2 honeymoon t-shirts; 1 beach bag; 2 keepsake bathrobes; breakfast in bed (upon request); guaranteed turndown service; and late check-out until 6 PM (subject to request and availability).

Full details at check-in. Guests must present their official wedding/civil partnership certificate at check-in; date of travel cannot exceed 1 year from marriage date. If official marriage certificate is not presented at check-in, the property reserves the right to withhold benefits. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Cozumel Palace All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.


Sorry, we seem to have had an issue loading our review content. Try again?

Top Positive Review

Top Positive Review

Top Critical Review