The Royal Islander was amazing!!! Our stay was excellent. Romina our concierge was perfect. She took such good care of us from start to finish from helping us to plan our itinerary for our stay, to covid testing, to restaurant reservations. It made us feel so much more comfortable. Jorge was amazing and so sweet to us ensuring our bags were safe and delivered to our room. The room was clean and exactly what we needed. The view of the pool, of the ocean was breathtaking. The food at the restaurants were delicious. And it was great to have a small marketplace available to us to grab odds and ends of things. Couldn’t have asked for more. Areas that could improve is having to make guest change rooms because of time shares. This was so inconvenient and unnerving. And we only moved one floor above the room we were initially in and it was the same exact room same view. Still doesn’t make sense to me. They should have a section of rooms where guest don’t have to move. The adult drinks are completely watered down (which previous reviews said). We had to say make it strong which that came with buying an additional shot. But honestly everywhere we went the drinks were watered down so it’s a thing. Lastly, we got two beach towels. The guy working at the little housing area told us we can take them to our room and housekeeping would return them. They were removed from our room but not accounted for so I’m waiting to hear the outcome for this.
Aside from that our stay was amazing!!