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Beloved Playa Mujeres - Couples Only All Inclusive

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Featured image
Beach towels, sailing
3 outdoor pools, pool loungers
3 outdoor pools, pool loungers
Terrace/patio

Overview of Beloved Playa Mujeres - Couples Only All Inclusive

VIP Access

Beloved Playa Mujeres - Couples Only All Inclusive

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400

Explore the area

  • Popular LocationTortuga Beach20 min drive
  • Popular LocationCancun Interactive Aquarium26 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive
  • Popular LocationDelfines Beach33 min drive

Choose dates to view prices

About this area

Punta Sam

Located in Punta Sam, Beloved Playa Mujeres - Couples Only All Inclusive is next to a golf course and by the ocean. Punta Sam Ferry Terminal and Playa Mujeres Golf Club are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Norte Beach. Looking to enjoy an event or a game while in town? See what's happening at Fernando Toro Valenzuela Stadium or Andres Quintana Roo Stadium. Discover the area's water adventures with nearby scuba diving, or enjoy the great outdoors with ecotours.

What's nearby

  • Mujeres Beach - 2 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Tortuga Beach - 20 min drive
  • Cancun Interactive Aquarium - 26 min drive
  • Delfines Beach - 33 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Le Bisou — 1 min walk
  • Lupita Steakhouse — 1 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Elegant, adults-only beach property
Guests of this beach resort will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 109 rooms boast indoor private hot tubs and jetted bathtubs, plus in-room free WiFi and LED TVs with satellite channels. Other amenities available to guests include free minibar items, furnished balconies and pillowtop beds.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 forms of accommodation with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Football

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • Aerobics classes
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Parasailing
  • Pilates classes
  • Sailing
  • Hot tub
  • Yoga classes

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Marina on site
  • Pool sunloungers
  • Terrace

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
This property offers health screenings for COVID-19 on site for a surcharge. Fees are waived for bookings of 3 nights or more through October 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 852 out of 996 reviews
5 - Excellent 86%
Rating 4 - Good. 99 out of 996 reviews
4 - Good 10%
Rating 3 - Okay. 26 out of 996 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 996 reviews
2 - Poor 1%
Rating 1 - Terrible. 13 out of 996 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.9/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, rooms, and grounds of the property are nice, and the food and beverage options included in the stay are more than decent. My issue was that I paid for an upgraded room (swim-up room) which was great, but it was also supposed to come with free in-house COVID testing for my wife and me. When I arrived, I was told that the testing was only available for guests staying a minimum of three days, and I was only there for two. Unfortunately, their advertisement and upgrade terms said the opposite, and we had to jump thru some hoops to get the tests done. I prefer to give this a four or five-star review because the staff deserves it. However, they were relatively dismissive of the false advertising mistake and didn't seem interested in fixing it. That's too bad.
Stayed 2 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. I wish I could put into words how much I loved it here. Already planning my next trip there!!
Stayed 5 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Treated us like royalty Staff was super friendly and place not too crowded, Gutted to leave, but if possible, would visit again in a heartbeat
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was everything we needed for a relaxing week away. Unbelievable service. I’ve traveled all over the Caribbean and have stayed at multiple all inclusive resorts and this was by far the best food, don’t have to make any reservations at restaurants. They don’t compromise on anything. Your wish is their command. We will be back!!! Beloved was exactly what we needed. The resort is couples only. Very romantic. Very relaxing.
Stayed 5 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 6 nights in Oct 2021