Title: Avani Cancun Airport Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Avani Cancun Airport Hotel with free parking, near Moon Palace Golf Club ![Lobby](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/2501f90a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/f0a5cd98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/604059a9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/b556eeda.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/a4413ee1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Xoximilco, Avani Cancun Airport offers a serene escape with an outdoor pool, sun loungers, international dishes at the restaurant, drinks at two bars, and a fitness center. This eco-certified hotel provides free WiFi and dry cleaning services. VIP Access 8.4 Very good ## Popular amenities - - - Bar - 24/7 front desk - Gym - Housekeeping £95 includes taxes & fees 1 Dec - 2 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/b556eeda.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.8 Excellent 32 reviews ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Eco-friendly toiletries Hairdryer Private bathroom Eco-friendly cleaning supplies - 258 sq ft - Sleeps 2 - 1 King Bed OR 1 Queen Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/5fcfadae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Private bathroom Hairdryer Bathrobes Eco-friendly toiletries - 280 sq ft - Sleeps 2 - 2 Double Beds OR 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/77a8d2b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.6 Excellent 4 reviews ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Sofa bed Private bathroom Hairdryer Bathrobes - 614 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/b556eeda.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (Extra Bed 2 Adults + 1 Child) 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Eco-friendly toiletries Hairdryer Private bathroom Eco-friendly cleaning supplies - 258 sq ft - Sleeps 3 - 1 Queen Bed OR 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/b556eeda.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (Extra Bed 3 Adults + 1 Child) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Eco-friendly toiletries Hairdryer Private bathroom Eco-friendly cleaning supplies - 258 sq ft - Sleeps 4 - 1 Queen Bed OR 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/5fcfadae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Extra Bed 2 Adults + 2 Children) 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Private bathroom Hairdryer Bathrobes Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/5fcfadae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Extra Bed 3 Adults + 1 Child) ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Private bathroom Hairdryer Bathrobes Eco-friendly toiletries - 280 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/77a8d2b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Extra Bed 2 Adults + 2 Children) ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Private bathroom Hairdryer Bathrobes Eco-friendly toiletries - 614 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/77a8d2b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Extra Bed 3 Adults + 1 Child) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Connecting rooms available TV Separate bedroom Private bathroom Hairdryer Bathrobes Eco-friendly toiletries - 614 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/97000000/96120000/96116400/96116315/0fc81991_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Playa Blanca Costa Mujeres - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-NH-Cancun-Airport.h40256394.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-NH-Cancun-Airport.h40256394.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.98906%2C-86.86299&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NTkEVHvb2QXXHRO78ptII14wWjw=) Carr Fed Cancun-Puerto Morelos SM47 M01, L1-22, Cancun, QROO, 77506 #### What's nearby - Xoximilco - 14 min walk - 0.8 miles - Moon Palace Golf Club - 2 min drive - 1.3 miles - El Tinto Golf Course - 3 min drive - 2.4 miles - Riviera Cancun Golf Resort - 11 min drive - 5.0 miles - Delfines Beach - 20 min drive - 13.3 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive #### Restaurants - ‪Grand Lobby Bar - ‬5 min drive - ‪Lobby Bar - ‬6 min drive - ‪Boulangerie - ‬5 min drive - ‪Grand Central Buffet - ‬6 min drive - ‪Sky Bar - ‬6 min drive ## About this property ### Avani Cancun Airport Hotel near Xoximilco At Avani Cancun Airport, you can look forward to a terrace, dry cleaning/laundry services and 2 bars. The on-site restaurant offers lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a gym and a business centre. Other perks at this hotel include: - An outdoor pool, along with sunloungers - Free self-parking - Buffet breakfast (surcharge), a porter/bellboy and multilingual staff - A 24-hour front desk, wedding services and a banquet hall - Guest reviews say great things about the helpful staff Room features All 140 rooms feature comforts such as air conditioning, as well as thoughtful touches such as free Internet and safes. More amenities include: - Reusable coffee/tea filters, recycling and LED light bulbs - Eco-friendly toiletries, showers and hairdryers - 40-inch TVs with cable channels - Eco-friendly cleaning products, daily housekeeping and desks ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Reception](https://images.trvl-media.com/lodging/35000000/34780000/34773700/34773624/1bf04bb7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield Inn & Suites by Marriott Cancun Airport Cancun - Pool - Hot tub - Breakfast included - Free airport shuttle 9.2 Wonderful 3,175 reviews £77 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=34773624&PinnedHotelID=34773624&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/101000000/100700000/100695200/100695175/4b6b1240.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express By Marriott Cancun Aeropuerto Cancun - 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Pool - All-inclusive - Spa - Kids pool 8.0 Very good 2,008 reviews £124 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=571397&PinnedHotelID=571397&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/495ab521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - On private beach - Pool - Spa - Parking included 7.6 Good 1,614 reviews £72 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 15 to 20 per person - 2 bars/lounges - A restaurant - Snack bar/deli ### Things to do - Gym - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre ### Outdoors - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 1 building - 5 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2019 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Humane treatment of captive wild animals - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch TV with cable channels ### Food and drink - Free bottled water - Minibar ### More - Air conditioning - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - LED lighting - Phone - Recycling - Reusable coffee/tea filters - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 30 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 25 kg per pet) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately USD 15 to 20 per person - Pet fee: USD 30 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests planning to check in with a pet must provide the pet's health certificate at check-in. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 9:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as NH Cancun Airport Avani Cancún Airport Avani Cancun Airport (previously NH Cancun Airport) Hotel Avani Cancun Airport (previously NH Cancun Airport) Cancun Avani Cancun Airport (previously NH Cancun Airport) Hotel Cancun ## Frequently asked questions ### Does Avani Cancun Airport have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM. ### How much does it cost to stay at Avani Cancun Airport? > As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Avani Cancun Airport on 1 Dec 2025 start from £95.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Cancun-Hotels-NH-Cancun-Airport.h40256394.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Avani Cancun Airport pet-friendly? > Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 25 kg per pet. There's a fee of USD 30 per pet, per night. Service animals are exempt from fees. ### How much is parking at Avani Cancun Airport? > Self-parking is free at this property. ### What time is check-in at Avani Cancun Airport? > Check-in start time: 3:00 PM; check-in end time: midnight. ### What time is check-out at Avani Cancun Airport? > Checkout is at noon. ### Where is Avani Cancun Airport located? > Situated in Cancun, this hotel is within a 15-minute walk of Grand Outlet Riviera Maya and Xoximilco. Moon Palace Golf Club is 2.1 mi (3.4 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Avani Cancun Airport Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Location ### 8.4 Staff & service ### 8.6 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 502 8 - Good 169 6 - Okay 55 4 - Poor 49 2 - Terrible 69 ### 10/10 Excellent #### emerson 13 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing ##### emerson Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Rens 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities food options limited but decent, bed comfort was good. ##### Rens Stayed 1 night in Jul 2025 ### 6/10 Okay #### jennifer 6 Jul 2025 Liked: Cleanliness, property conditions & facilities Very friendly front desk, nice prompt shuttle! ##### jennifer Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Mario 25 Jul 2025 Liked: Cleanliness, property conditions & facilities, room comfort Excelente ##### Mario Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Jorge 24 May 2025 Its a perfet hotel near the airport and m the middle between Cancun-Playa del Carmen and Puerto Morelos. ##### Jorge Stayed 4 nights in May 2025 ### 8/10 Good #### Francisco 16 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities \* ##### Francisco Stayed 1 night in Aug 2025 ### 10/10 Excellent #### EMIN 14 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very nice option if you looking close to airport ##### EMIN Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Madilynn 16 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Incredible value and 5-Star staff! A 2-minute walk from the outlet and 15 minute drive from the international airport this modern hotel was ideally placed and priced for our family of 4 completing our holiday in Mexico. The restaurant, bar and pool were wonderful amenities that were actually resort level. My kiddos loved the pool and outdoor pool, while my husband and I were grateful for the restaurant and bar conveniently on the first floor. Will definitely be our go-to airport selection. ![Restaurant decor](https://a.travel-assets.com/ugc/hotel-reviews/687e0cec-d91c-4d46-9b7f-f826a860560b-1750077549027.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Pool](https://a.travel-assets.com/ugc/hotel-reviews/c74d5d39-212d-4844-a22e-1f413dda98bc-1750077604897.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Pool bar](https://a.travel-assets.com/ugc/hotel-reviews/4d165b3c-adbc-46d0-a69c-5482f83752c5-1750077605388.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Madilynn Stayed 1 night in Jun 2025 ### 4/10 Poor #### Shahroz 19 Aug 2025 Liked: Cleanliness, amenities Disliked: Staff & service Staff is not good ##### Shahroz Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Deanna 20 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We absolutely love Hotel Avani!!’. The staff are wonderful and welcoming the hotel is impeccably clean. Thanks so much to jorge and diego at check in they were wonderful Made us feel so at home. Thanks so much to Francisco, Juan and russel for amazing service at the bar. Service was fantastic and they are so friendly. Can’t wait to come back in August. ##### Deanna Stayed 1 night in Jun 2025 ### 10/10 Excellent #### emilio 22 May 2025 Liked: Amenities Disliked: Cleanliness, property conditions & facilities Avani is great! ##### emilio Stayed 1 night in May 2025 ### 10/10 Excellent #### Barbara 8 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very nice, I would stay here again. ##### Barbara Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Maria Teresa 5 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good ##### Maria Teresa Stayed 1 night in Aug 2025 ### 10/10 Excellent #### FABIOLA 12 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Brand new property ##### FABIOLA Stayed 1 night in Feb 2025 ### 8/10 Good #### Guillermo 13 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Guillermo Stayed 1 night in May 2025 ### 10/10 Excellent #### Angel 24 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to stay with family Veryy nice place to stay, clean and very modern. 10/10 ##### Angel Stayed 1 night in May 2024 ### 10/10 Excellent #### Ellen 6 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities My room was very clean and comfortable. It is not the large resort that I was expecting from the photos. ##### Ellen Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Mohammed 6 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was situated next to the new Grand Outlet Mall which a food court making it easy for additional dining options. Shopping was close by and the Mal was quite large with additional amenities to keep you busy. The room was spacious, the entire staff went above and beyond to make my stay a memorable one and they succeeded, the room was kept clean and the facilities were like brand new. I enjoyed the breakfast buffet which started at 6:00am. For a business traveler, hands down, the property was affordable and close to the airport. ##### Mohammed Stayed 5 nights in Apr 2024 ### 6/10 Okay #### Kristina 18 Mar 2025 Our reception wasn’t the friendliest. When we arrived at 3 pm with no one in front of us they took over 30 minutes to help us and kept our passports while doing so. When we asked for a shuttle for the following morning we were informed we would have to take one an hour earlier then we needed to be accommodated. I would have appreciated information ahead of time letting us know that booking a shuttle beforehand was advised, even better would be an option to do this when booking. ##### Kristina Stayed 1 night in Mar 2025 ### 8/10 Good #### Masaharu 18 Jul 2024 Disliked: Amenities, property conditions & facilities Shower room door was broken and wouldn't close. ##### Masaharu Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Samantha 12 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities This property is beautiful. The staff in the restaurant were awesome! My room was beautiful, but the air conditioner would not shut off! It was 16 C in my room. I did have maintenance come once and make it warmer, but when I returned from supper, it was 16 C again. The front desk clerk didn't seem to care less. Further, I booked the airport shuttle for 5 AM, and was informed in the morning, it might be 10-15 minutes late due to traffic (how much traffic can there be at 5 in the morning?). As a result I had to take alternative transportation and was almost late for my flight. Beautiful property, staff could learn a thing or two about customer service. ##### Samantha Stayed 1 night in Feb 2025 ### 4/10 Poor #### Verified traveller 27 Nov 2024 Disliked: Staff & service, property conditions & facilities #### Good thing we only booked for 1 night Terrible service, especially at the reception desk, they just couldn’t care less. You are just passing through and they know it. Severe issues with the toilets in the lobby/restaurant (see pictures). They didn’t provide enough towels for a family of four, nor toilet paper, no coffee pods (but reading the reviews this has been going on for years now), for every little detail you need to go down to the lobby and ask for it. Bathroom is flooded after taking a shower, and the pillows are the worst. Deceiving pool pictures, there is almost no place to sit. Some guests even lay down putting a towel on a hardwood floor. Overall I felt very unwelcome. ![](https://a.travel-assets.com/ugc/hotel-reviews/40FB12CC767EF6A6F3A4FD5FC19AE24EF3D4D2261730561585021.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Oct 2024 ### 4/10 Poor #### Michelle 13 May 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### No ac and paid a lot of money to not sleep. When we arrived, the reception was not very friendly. We had many, many bags as we we were moving to the country. We also had cats and he looked really upset. We paid over 3000 pesos for one night. He also wanted another 450 pesos for the cats that we hadn't paid. He brought some of our bags to the room and when i went down to tip him, he was gone. We brought the rest up ourselves. The ac was set at 25 so we set it to 16 to get it working. We waited hours for the temperature to go down and it did not. It was still boiling in there. We called the front desk and the man said, Ok just a minute and I will come. No one came. It stayed stifling hot all night and my husband did not sleep more than 2 hours. We told the guy on check out what happened. He said he would put in a work order. I said we are leaving now. He just shrugged. I was going to tip him for taking some of our luggage up the previous day but he did not apologize or anything. He just wanted me to leave. So disappointing. ##### Michelle Stayed 1 night in May 2024 ### 8/10 Good #### Gerardo 30 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel, next to the airport like 7 minutes , they also have a shuttle to airport and they are next to the new shopping outlet ##### Gerardo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Fannylu 29 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusta la atención del personal , limpieza , el outlet que tiene enfrente, la cercanía al aeropuerto ##### Fannylu Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - 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