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Haven Riviera Cancun All Inclusive - All Inclusive - Adults Only

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On the beach, free beach cabanas, sun-loungers, beach massages
On the beach, free beach cabanas, sun-loungers, beach massages
3 outdoor pools, free pool cabanas, pool umbrellas
3 outdoor pools, free pool cabanas, pool umbrellas

Overview of Haven Riviera Cancun All Inclusive - All Inclusive - Adults Only

Haven Riviera Cancun All Inclusive - All Inclusive - Adults Only

4.5 star property

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Ctra. Federal 307, Chetumal – Pto, Juarez, KM 335 Puerto Morelos, Puerto Morelos, QROO, 77569

Explore the area

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
  • Popular LocationDelfines Beach22 min drive
  • Popular LocationEl Rey Ruins23 min drive
  • Popular LocationLa Isla Shopping Mall28 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Haven Riviera Cancun All Inclusive - All Inclusive - Adults Only is next to a golf course and on the beach. Cancun Country Club and Museo Maya Trailhead are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Ventura Park Cancun and Aquaworld. Costa Occidental de Isla Mujeres National Park and Xoximilco are also worth visiting. Discover the area's water adventures with nearby scuba diving, or enjoy the great outdoors with ecotours and ziplining.
Visit our Puerto Morelos travel guideOpens in a new window
Map

What's nearby

  • Xoximilco - 14 min drive
  • Cancun Country Club - 16 min drive
  • Delfines Beach - 22 min drive
  • El Rey Ruins - 23 min drive
  • La Isla Shopping Mall - 28 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Flavours — 1 min walk
  • Agua Bendita — 1 min walk
  • Los De Pescado - 11 min drive
  • Starbucks - 11 min drive
  • Los Caporales - 12 min drive

About this property

Haven Riviera Cancun All Inclusive - All Inclusive - Adults Only

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Haven Riviera Cancun All Inclusive - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 333 rooms offer thoughtful touches such as free minibar items and espresso makers, as well as comforts such as pillowtop beds and premium bedding. In-room free WiFi and furnished balconies or patios are standard, as are flat-screen TVs with cable channels.
Haven Riviera Cancun All Inclusive - All Inclusive - Adults Only offers 333 forms of accommodation with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch Flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

My Senses Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR COVID-19 testing is available for a MXN 2000 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • On-site parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 24-hour pool access
  • 18 holes of golf
  • 3 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Gift shop/newsstand
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • TV channels
  • iPod dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 993 out of 1428 reviews
5 - Excellent 70%
Rating 4 - Good. 280 out of 1428 reviews
4 - Good 20%
Rating 3 - Okay. 94 out of 1428 reviews
3 - Okay 7%
Rating 2 - Poor. 36 out of 1428 reviews
2 - Poor 3%
Rating 1 - Terrible. 25 out of 1428 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have traveled to several all inclusive resorts and this resort has become one of our all time favorites! The resort is beautiful, clean, and has everything you need! Everyone was extremely kind and we were overly impressed with our experience. We especially loved the restaurant, Satsu, and had some of the best sushi! We will definitely be returning!
Stayed 5 nights in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and friendly! You are really treated like royalty, no matter what room you book! You can tell the staff work hard and love their jobs! If you are looking for a quiet, laid back, couples only resort....this is it! Would recommend to anyone and we would return in a heartbeat! Thank you to all the staff at Haven for making our stay truly one to remember!!!!!
Stayed 6 nights in Jan 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a Serenity Club ocean front swim out. Room was clean and swim out was great choice. Hotel and amenities were clean, nice and overall enjoyed our time and stay was positive. Staff was friendly, although some of the pool side service staff were better then others. Now the biggest disappointment was the food and beverages. The restaurant’s were below par, even the ones that required reservations. Room service was horrible. No pool side food service, only drinks. Beverages (alcohol) were also a miss. Only a couple of bars had “premium” (not top shelf) alcohol for Serenity club guest. I’ve stayed at other all inclusive resorts in Cancun that do provide better / decent food and beverages so we definitely noticed the difference.
Stayed 5 nights in Dec 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
I'll start by saying that my husband and I have been to many all inclusives at different price points. I was expecting more from Haven based on what they are advertising. Here is a list of what was disappointing: -the pool was freezing -no food service at the pools -there was no hot tub -there was no bar or restaurant by or facing the water -the cocktails were weak and definitely not craft cocktails advertised on their social media -mattress, pillows and bedding were not comfortable We did like: - the room and grounds were beautiful -the bathtub on the balcony -coffee bar was great and open late -all of the servers were attentive and friendly
Stayed 3 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! We can’t say enough about this resort and staff. 5- star service all around. This by far was the most perfect trip we have had in a while. Will definitely be back. Thank you Anna, Jesus and team!
Stayed 4 nights in Jan 2022