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On the beach, beach bar
On the beach, beach bar
3 outdoor pools, free pool cabanas, pool umbrellas
3 outdoor pools, free pool cabanas, pool umbrellas

Guest reviews

4.4/5 Excellent
537 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationXoximilco13 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
Popular LocationCancun Country Club25 min drive
Popular LocationPetempich Bay25 min drive

Choose dates to view prices

  • Junior Suite Garden View

    4.9/5 guest room rating

    Room amenities

    • 603 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite Garden View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View

    4.8/5 guest room rating

    Room amenities

    • 678 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Romance Junior Suite Partial Ocean View

    4.6/5 guest room rating

    Room amenities

    • 678 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRomance Junior Suite Partial Ocean View
  • Junior Suite, 1 King Bed, Garden View (Swim out)

    4.5/5 guest room rating

    Room amenities

    • 603 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Garden View (Swim out)
  • Junior Suite Swim-Out Partial Ocean View

    4.9/5 guest room rating

    Room amenities

    • 678 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite Swim-Out Partial Ocean View
  • Romance Junior Suite Swim-Out Partial Ocean View

    4.4/5 guest room rating

    Room amenities

    • 678 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRomance Junior Suite Swim-Out Partial Ocean View
  • Serenity Club Junior Suite Ocean Front

    4.6/5 guest room rating

    Room amenities

    • 603 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsSerenity Club Junior Suite Ocean Front
  • Serenity Club Romance Jr Suite Ocean Front

    5/5 guest room rating

    Room amenities

    • 603 sq ft
    • Sea view
    • Sleeps 2
    • 1 King Bed
    More detailsSerenity Club Romance Jr Suite Ocean Front
  • Serentiy Club Junior Suite Swim Out Ocean Front

    5/5 guest room rating

    Room amenities

    • 603 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSerentiy Club Junior Suite Swim Out Ocean Front
  • Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

    4/5 guest room rating

    Room amenities

    • 603 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSerenity Club, Romance Junior Suite, Swim Out, Ocean Front
  • Serenity Club, One Bedroom, Master Suite, Ocean Front

    Room amenities

    • 1249 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsSerenity Club, One Bedroom, Master Suite, Ocean Front
  • Serenity Club, Two Bedroom, Master Suite, Ocean Front

    Room amenities

    • 1808 sq ft
    • Ocean view
    • Sleeps 4
    • 2 King Beds
    More detailsSerenity Club, Two Bedroom, Master Suite, Ocean Front
  • Presidential Suite (Serenity Club Ocean Front)

    Room amenities

    • 2454 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Suite (Serenity Club Ocean Front)

About this area

Puerto Morelos

Located in Puerto Morelos, Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only is next to a golf course and on the beach. Cancun Country Club and Puerto Morelos Reef are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Aquaworld and Cancun Interactive Aquarium. Ventura Park Cancun and Xoximilco are also worth visiting. Discover the area's water adventures with nearby scuba diving, or enjoy the great outdoors with ecotours and ziplining.

Visit our Puerto Morelos travel guide
Map
Popular Location

What's nearby

  • Xoximilco - 13 min drive
  • Ventura Park Cancun - 15 min drive
  • Crococun Zoo - 19 min drive
  • Cancun Country Club - 25 min drive
  • Petempich Bay - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Flavours — 1 min walk
  • Agua Bendita — 1 min walk

About this property

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 333 rooms offer thoughtful touches such as free minibar items and espresso makers, as well as comforts such as pillowtop beds and premium bedding. Complimentary wireless Internet access and furnished balconies or patios are standard, as are flat-screen TVs with cable channels.
Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers 333 forms of accommodation with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch Flat-screen televisions come with cable channels. Bathrooms include a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

My Senses Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 5 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 8 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 3 outdoor pools
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Hot tub
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Dry-cleaning service
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Gift shop/newsstand
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Computer station

Outdoors

  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • TV channels
  • iPod dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 19 March 2020 to 30 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Frequently asked questions

Can I cancel my reservation for free at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only and receive a full refund?
Yes, Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 3 outdoor pools.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
Check-in is from 3:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, aerobics classes, bartending classes and more.
Where is this property located?
Located in Puerto Morelos, this beachfront resort is next to a golf course, 0.1 mi (0.1 km) from Costa Occidental de Isla Mujeres National Park, and within 9 mi (15 km) of Playa Coral and Cancun Country Club. Ventura Park Cancun and Xoximilco are also within 9 miles (15 km).

Guest reviews

Overall score and ratings for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

4.4
Excellent
5 - Excellent
345
4 - Good
121
3 - Okay
46
2 - Mediocre
16
1 - Poor
9
4.7
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.6
Property condition

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities
  • Disliked: Amenities

Everyone of course was absolutely amazing and friendly, our problem was the food, desserts, and alcohol was lacking, for the amount we paid I expected more food options and better desserts. Alcohol was watered down, swim up pool was 74 degrees. No entertainment either. Very expensive, stay at the grand moon for the price

Stayed 7 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 7 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Haven Riviera is a beautiful hotel. My boyfriend and I spent Christmas and New year's and we had a blast, the perfect spot to truly vacation and relax. I believe my only complaint will be to have more variety of food at the buffet, after a certain number of days it gets sort of repetitive. Otherwise I highly recommend, service and staff are 1A.

    Stayed 7 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The staff was great! Aside from the resort being beautiful and clean, the staff made it extra special. From Rosy our cleaning lady to abel our barista at the cafe and everyone at the pool bars, just continuously made us feel welcomed. Will definitely be coming back!

    Stayed 7 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities, room comfort
    Ok Stay

    Pros: Modern decor. Spacious rooms. Courteous staff. Cons: Be prepared for longggggg wait times at the restaurants and mediocre food. As well as, a stagnant water smell & damp sheets & comforters in your room. To the resorts credit once they were made aware they attempted to resolve.

    Stayed 4 nights in Mar 2020