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Banyan Tree Mayakoba

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Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers

Overview of Banyan Tree Mayakoba

VIP Access

Banyan Tree Mayakoba

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course5 min drive
  • Popular LocationGrand Coral Golf Riviera Maya8 min drive
  • Popular LocationTres Rios Ecopark9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Banyan Tree Mayakoba is near theme parks and on a private beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Playa del Carmen Main Beach. Travelling with kids? Don't miss Xcaret Eco Theme Park. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and cave exploring nearby.
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 5 min drive
  • Grand Coral Golf Riviera Maya - 8 min drive
  • Tres Rios Ecopark - 9 min drive
  • Playa 88 - 12 min drive
  • Punta Esmeralda Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • Sands Beach Club — 1 min walk
  • Oriente — 1 min walk
  • El Puerto - 7 min drive
  • Casa del Lago - 8 min drive
  • Fonda Argentina - 9 min drive

About this property

Banyan Tree Mayakoba

5-star resort with pools, private beach and full-service spa
Spend the day relaxing at Banyan Tree Mayakoba's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 11 restaurants. All 161 rooms boast private pools and deep soaking bathtubs, plus in-room free WiFi and Smart TVs with digital channels. Guests will also find furnished balconies or patios, 24-hour room service and TVs.
Banyan Tree Mayakoba offers 161 forms of accommodation which are accessible via exterior corridors and feature private pools and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Banyan Tree Spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured valet parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: MXN 1100-1300 for adults and MXN 550-650 for children
  • 11 restaurants
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Archery
  • Boat tours
  • Children's pool
  • Designer shops
  • Ecotours
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Lifeguards on site
  • Private picnics
  • Sailing
  • Tennis
  • Wine-tasting room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (3310 square feet)
  • Meeting rooms 4

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Doorbell and phone notification
  • In-room accessibility
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Books
  • Couples dining
  • Games
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels
  • Films for purchase

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Eco-friendly cleaning products used
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private pool
  • Recycling
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 1 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in
This property offers health screenings for COVID-19 onsite. Rapid antigen screening is available at no charge. PCR screening is available for a surcharge. Guests should contact the front desk upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1200 per accommodation, per stay
1 per room (up to 22 lbs/10 kg)
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 1100 and MXN 1300 for adults, and MXN 550 and MXN 650 for children (approximately)
  • Pet fee: MXN 1200 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Resort Playa del Carmen

Frequently asked questions

4.8
Exceptional
Rating 5 - Excellent. 691 out of 797 reviews
5 - Excellent 87%
Rating 4 - Good. 84 out of 797 reviews
4 - Good 11%
Rating 3 - Okay. 18 out of 797 reviews
3 - Okay 2%
Rating 2 - Poor. 2 out of 797 reviews
2 - Poor 0%
Rating 1 - Terrible. 2 out of 797 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.9/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff members give us very detail service and personalized attention. The property is very clean and very well maintained. We really enjoyed our private pool and lunch at the villa.
Stayed 8 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly magical experience. Everything was perfect. Best service I've ever experienced at a hotel.
Stayed 5 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in May 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful villas, very private with pool.
Stayed 7 nights in Apr 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing hotel and so peaceful. Each villa is beautiful, the plunge pools are absolutely amazing, and you have complete privacy with the lagoon as your backyard. The staff is very friendly and very accommodating. Food is very pricey though. The beach is smaller than expected, and when we went there was A lot of wind so rough waves. Enjoyed the complimentary boat tour through the lagoons! I recommend eating at The saffron- superb dining experience. Over all- definitely the perfect retreat for both families and couples.
Stayed 1 night in Apr 2021