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"Great experience. "

"Highly recommend Majaro Hotel for a great stay in Tulum."

"We loved this place! We had an amazing experience, the staff was so kind, especially Claudio. They gave us great recommendations of places to visit and eat. "

"The Hilton Tulum was the best I've encountered in my years of traveling and working in terms of service. The food and beverage options were very good. Sous Chef Ramses was very attentive and focused on delivering quality. He was extremely helpful in suggesting traditional preparations of the local offerings as well. He made sure our family had everything we desired. Luis from the omelet station was always friendly and ready to make a great omelet. All of the hostesses are the buffet restaurant were very accommodating and friendly. At the pool the Dulce was an excellent server that was always present, attentive and personable. Also at the pool Candelario who took care of the pool grounds worked very hard ensuring that the pool and beach looked perfect as caring for the hotel to ensure that it stays beautiful for years to come. Fernanda, Rubi and Stephanie took great care of the kids and the kids all loved them. Carlos from onsite Transportation was very helpful and has a wonderful personality. It is clear that you have built a very beautiful resort, but it is the staff that makes the experience truly extraordinary. Other special things about the hotel were the nightly activities, exploring the local area and snorkeling on and off site. We really enjoyed snorkeling near the man made reef in the lagoon. There were tons of reef fish, squid and other cool things to look at. Watch out for sea urchins any time you are near rocks in the water. We live the Hilton Tulum!"

"The way the villas are arranged at Ikal is just amazing. The outdoor garden space, showers, and bathrooms are so refreshing. It's like you're glamping but with all the necessary amenities. It is something I have never experienced before. The property also had scooters and bikes onsite for rent. The restaurant provided breakfast, lunch, and dinner. The staff was very helpful when it came to questions, recommendations, and help with anything in general. They were easy to contact by Whatsapp and by going to the front office. The staff did everything necessary to accommodate my needs and requests during my stay. Niki helped us with most of our requests and he was excellent! He was always patient with us and provided excellent customer service! I can't say thanks enough. "

"The salmon at Seaside Grill was the best and Moises made the best mojitos at the swim up bar. Probably adding more food varieties for dinner at world cafe won’t hurt, just not enough food options for a 4 star resort "

"Overall amazing stay"

"Well situated between the action and the beach. Food was great, Claudio and Juan made a great impression on us. Jose at the reception was great as well. This is not the hotel’s fault but just important to mention that massive construction is going on all over Tulum right now so it’s a bit noisier and dustier that I would of liked. That being said once inside the hotel and especially on the roof top pool you forget about it. One last thing. The massage ladies are really good but the prices are a bit stiff. We saw other places that charged half the price…we would go back and recommend Aloft Tulum"

"I was extremely pleased with this hotel. My room was amazing and the food was excellent! I was extremely pleased with the amazing customer service provided! Henrick, one of the front desk staff was exceptional, he went above and beyond to make sure that my stay at the hotel was a great one! The hotel is perfectly located, it is quiet and away from the noise, but easily accessible to Tulum town and the Hotel Zone. I highly recommend."