Tulum Hotel Guide - 4 stars Hotels in Tulum, Mexico

It was the 2nd time we had been in 6 weeks and it was even better the 2nd time. The staff remembered us. It was low season so the hotel was barely at half-capacity. It is small property with only 96 rooms by my count. 2 restaurants and room service. Lovely beach view, no beach access. Pros: Service (Santos, Nemesio, and Isiah to name just a few) is spectacular. Especially if you tip a little. $1 is currently 18 mexican pesos so a few bucks goes a long long way. The rooms are super clean and are cleaned every day. The whirlpool in the room is slow (they warn you at the front desk) but it is really really nice once it is full (about 45 minutes). We had a top floor room the 1st time and a bottom floor room the 2nd time. Bottom floor seems to be a bit noisier, but both rooms were super nice. Wifi is free in the galeria. There is a library, couches, a bar, card tables and a pool table in there too. The AC in the rooms works wonderfully, which was important to me. Both times we were there, there was someone doing some improvements to the property (painting, cleaning, new roof, tree trimming, etc). Beautiful beach view. Super nice pool with plenty of loungers and umbrellas. 4 individual hot tubs by the pool (only 1 was hot while we were there, but they were working on getting the other ones hot too). The cold towel and the chair massage at check in are a really nice bonus too. Cons: Wifi and beach access would be possible if the dock area was cleaned up some.

Great staff, beautiful rooms and I loved the movies they played in pool every night. Great value, I would stay there again.

Very relaxing atmosphere. Staff was very accommodating . Food was great!! Only complaint is with the mattress needed some updating.

The staff was extremely friendly and welcoming. Awesome location and spectacular views. The hotel is very intimate with only about 18 rooms so it's nice and quiet most of the time.

Check-in was smooth, with a tepid glass of sparkly. The location is fantastic, especially the beach. The layout and design of the resort is interesting but a little dull and it seems that maintenance is behind schedule. The room was great, spacious enough, clean, and well appointed. For the most part, many of the staff were avoiding any contact unless directly approached. We had a nice meal at Porto Fino, Our waiter was super, the food was good quality ingredients, well prepared, a good resort result, but not fine dining. When we checked-out at 12:00, along with perhaps 8 or 10 other guests, there were only two people working the front desk. They almost insisted that guests fill out an interactive evaluation, which only extended the amount of time others were waiting to check-out. The pools seemed to have a lot of algae growing on the concrete. The overall theme of this review is that if the resort tried a little harder, a nice visit would have been a terrific visit.

Good location close to beach road, center of town and the supermarket. Rent the bikes. Staff were responsive and friendly.