Title: Biwa Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=21274559&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Biwa Tulum Hotel with free parking, near Temple of Doom ## Photo gallery for Biwa Tulum ![Outdoor pool, open 7:00 AM to 10:00 PM, pool loungers - Biwa Tulum (Tulum)](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/db39903d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Dining - Biwa Tulum (Tulum)](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/aef96267.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, 2 Bedrooms, City View | Minibar, in-room safe, desk, iron/ironing board - Biwa Tulum (Tulum)](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/67d39567.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Biwa Tulum (Tulum)](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/cb84087d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Staircase - Biwa Tulum (Tulum)](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/46f4a6af.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Biwa Tulum is the perfect base for exploring the nearby Temple of Doom. Enjoy excellent views from the rooftop and relax on comfortable sun loungers by the outdoor pool. Start your day with a cooked-to-order breakfast and keep up your fitness routine at the gym. VIP Access ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Room service - Breakfast available - Housekeeping - Gym - Laundry £69 includes taxes & fees 16 Dec - 17 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Standard Double Room, 1 King Bed, City View ![Standard Double Room, 1 King Bed, City View | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/986f3f5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 King Bed, City View 10.0 Exceptional 2 reviews ### Highlights Balcony Separate dining area Air conditioning Free cots/infant beds Smart TV Ceiling fan Hairdryer Private bathroom - 301 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View ![Deluxe Twin Room, Multiple Beds, Accessible, City View | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/de9d70db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Multiple Beds, Accessible, City View 9.0 Wonderful 2 reviews ### Highlights Separate dining area Air conditioning Free cots/infant beds Smart TV Ceiling fan Hairdryer Private bathroom Microwave - 301 sq ft - City view - Sleeps 2 - 2 Large Single Beds ### View all photos for Junior Suite, 2 Bedrooms, City View ![Junior Suite, 2 Bedrooms, City View | Living area | 49-inch Smart TV with cable channels, TV, iPod dock](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/671d0558.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Bedrooms, City View 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Smart TV 2 bedrooms - 645 sq ft - 2 bedrooms - City view - Sleeps 4 - 1 Queen Bed and 2 Single Beds ## You may also like Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/47376a15_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 278 reviews £358 includes taxes & fees 18 Dec - 19 Dec [](https://www.expedia.co.uk/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2025-12-18&chkout=2025-12-19&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=967a5c7d-61b5-4e41-8175-b2cbb4339cfe&top_cur=GBP) Ad ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 288 reviews £82 includes taxes & fees 13 Jan - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Biwa-Tulum.h21274559.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Biwa-Tulum.h21274559.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.21536%2C-87.45931&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TVOtD6h5bMM5Y3tjglOoQbB7CBk=) Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780 #### What's nearby - Dos Aguas Park \- 8 min walk \- 0.5 miles - Hospital de Tulum \- 14 min walk \- 0.8 miles - Cenote Calavera \- 3 min drive \- 1.1 miles - Hunab Lifestyle Center \- 3 min drive \- 1.4 miles - Jaguar Park \- 4 min drive \- 1.6 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 91 min drive #### Restaurants - ‪Mestixa - ‬3 min walk - ‪El Asadero - ‬2 min walk - ‪Sa’za - ‬5 min walk - ‪Akuma Tiger Sushi - ‬4 min walk - ‪Don Tomas - ‬1 min walk ## About this property ### Biwa Tulum Upscale hotel near Temple of Doom Located close to Tulum Mayan Ruins and Playa Paraiso, Biwa Tulum provides a rooftop terrace, a coffee shop/cafe and dry cleaning/laundry services. In addition to a gym and a restaurant, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool, along with sunloungers - Free self-parking - Local cuisine breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - A lift, smoke-free property and a front desk safe Room features All guest rooms at Biwa Tulum include comforts, such as air conditioning and separate dining areas, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 49-inch Smart TVs with cable channels - Separate dining areas, microwaves and free infant beds ## Similar properties ![Royal Suite Swim-up | Pool | Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9100000/9094200/9094174/261217a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Livetulum Tulum City Center - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 704 reviews £104 includes taxes & fees 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=9094174&PinnedHotelID=9094174&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/47000000/46130000/46124100/46124059/aa5211e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Valhalla Residence by Biwa Tulum - Pool - Kitchen - Parking included - Free WiFi 9.8 Exceptional 56 reviews £59 includes taxes & fees 16 Dec - 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Spa - Parking included 9.0 Wonderful 216 reviews £93 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=44125737&PinnedHotelID=44125737&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/23000000/22360000/22353800/22353792/a40e559a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pacha Tulum Boutique Hotel Tulum City Center - Pool - Parking included - Free WiFi - Air conditioning 8.8 Excellent 240 reviews £34 includes taxes & fees 18 Dec - 19 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=22353792&PinnedHotelID=22353792&HadPinnedHotel=true®ionId=-1&adults=2) ![Building design](https://images.trvl-media.com/lodging/5000000/4460000/4454200/4454183/46daf7b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kin Ha Tulum Hotel Tulum City Center - Parking included - Free WiFi - Air conditioning - Housekeeping 9.0 Wonderful 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=4454183&PinnedHotelID=4454183&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 1 King Bed (Upper floor) | Living area](https://images.trvl-media.com/lodging/7000000/6320000/6312700/6312684/d16dd3d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas H2O Tulum City Center - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 329 reviews £105 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=6312684&PinnedHotelID=6312684&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Beach shuttle (surcharge) - Free uncovered self parking on site - Limited on-site parking - Wheelchair-accessible parking and van parking available ### Food and drink - Weekday local cuisine breakfast available 7:00 AM to 1:00 PM for a fee: USD 8 to 15 per person - A coffee shop/cafe - A restaurant ### Things to do - Bicycle rentals - Billiards/pool table - Gym - Outdoor pool ### Family friendly - In-room cot - In-room microwave - Outdoor pool - Separate in-room dining area ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Beach towels - Pool loungers - Rooftop terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Front entrance ramp - Lift (44 centimetre wide door) - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible van parking ### More - 1 building - 3 floors - Banquet hall - Built in 2017 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 49-inch smart TV with cable channels - IPod dock ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Microwave - Minibar - Separate dining area ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 8:00 AM - 8:00 PM Front desk staffed during limited hours Guests driving to the property should contact this property in advance (e.g. directions) Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 25.00 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for local cuisine breakfast: approximately USD 8 to 15 per person - Airport shuttle fee: USD 240 per vehicle (return, maximum occupancy 4) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: USD 25.00 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash On-site parties or group events are strictly prohibited Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Biwa Tulum Hotel Biwa Hotel Biwa Tulum Hotel Biwa Tulum Tulum Biwa Tulum Hotel Tulum ## Frequently asked questions ### Does Biwa Tulum have a pool? ### How much does it cost to stay at Biwa Tulum? ### Is Biwa Tulum pet-friendly? ### How much is parking at Biwa Tulum? ### What time is check-in at Biwa Tulum? ### What time is check-out at Biwa Tulum? ### Does Biwa Tulum provide a shuttle to the airport? ### Where is Biwa Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Biwa Tulum Reviews ## Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 146 8 - Good 55 6 - Okay 7 4 - Poor 6 2 - Terrible 3 ### 9.8/10 Cleanliness ### 9.4/10 Staff & service ### 8.8/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Paul 16 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Would stay again ##### Paul Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Job 30 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Was a great hotel to stay ##### Job Stayed 2 nights in Jul 2022 ### 8/10 Good #### Oscar 15 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend ##### Oscar Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Verified traveller 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good value for money ##### Verified traveller Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Marguerite 3 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to stay in Tulum Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again ##### Marguerite Stayed 1 night in Feb 2025 ### 10/10 Excellent #### David 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great deal Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value! ##### David Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Jared 20 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay Happy with our stay, everything as expected. ##### Jared Stayed 2 nights in Aug 2022 ### 8/10 Good #### Philip 26 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Front desk personal were wonderful, from check in , to answering questions, to check out. ##### Philip Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Ekaterina 3 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning! ##### Ekaterina Stayed 4 nights in Jul 2022 ### 10/10 Excellent #### Matthew 26 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have been at the biwa 4 or 5 times now. Always great and a lovely staff! ##### Matthew Stayed 11 nights in Jun 2024 ### 10/10 Excellent #### Ofelia 4 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice ##### Ofelia Stayed 2 nights in Dec 2024 ### 8/10 Good #### Nicole 1 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud. ##### Nicole Stayed 12 nights in Feb 2024 ### 10/10 Excellent #### George 24 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay. ##### George Stayed 1 night in Feb 2023 ### 8/10 Good #### Brian 27 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend ##### Brian Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Jessica 7 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended Really nice rooma and staff. Close to restaurants. A bit noisy from street, but earplugs helped, so slept well. ##### Jessica Stayed 15 nights in Dec 2022 ### 10/10 Excellent #### Nicolette 27 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again! ##### Nicolette ### 10/10 Excellent #### rohit 15 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel met all our needs. Excellent. Thanks. ##### rohit Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Edith 12 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors. ##### Edith Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Gordon 31 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Staff consistently went above and beyond .... Get this. The hotel is brand new and gorgeous, and it was a bit noisy from street noise, so I discussed this with Harold the owner (great guy) and his amazing assistant manager Denise. They are going to replace the brand new windows with triple pane glass to totally eliminate any outside noise. We travel a lot and this is one of the most enjoyable experiences ever and the hotel is gorgeous. Tremendous attention to details. ##### Gordon Stayed 4 nights in Dec 2017 ### 6/10 Okay #### Michael 1 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities The check in process was not handled well. We got in late only to find the power out and no one to check us in. ##### Michael Stayed 7 nights in Mar 2023 ### 8/10 Good #### Deon 26 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Back at Biwa! This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit! ##### Deon Stayed 3 nights in Mar 2024 ### 8/10 Good #### Stefan 13 Jan 2025 Liked: Cleanliness, staff & service, amenities Zu laut, Hotel liegt an einer befahrenen Straße, schallisolierte Fenster sind definitiv sinnvoll. Zimmer hat eine Küchenzeile, allerdings wäre ein größerer Kühlschrank wünschenswert… ##### Stefan Stayed 9 nights in Jan 2025 ### 8/10 Good #### José Antonio 5 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities el hospedaje incluia desayuno, aun sin embargo como el Domingo no abre el area de restaurant, pues ese dia tuve que pagar el desayuno por mi cuenta, el Hotel esta bien, aun sin embargo si hay algo de ruido externo por tanta moto y el area de los alrrededores esta descuidada y da sensacion de inseguridad, aunque no tuvios ningun problema ##### José Antonio Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Eva 3 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Hotel super limpio, bien cuidado , conveniente ubicación, lugar como se muestra en la ubicacion.El unico inconveniente fue la señorita de recepcion apatica tuve que pagar por un adicional cuando estaba ya pagado reservado y el ascenso tambien lo pague , al hacer el reclamo devolvieron el dinero del ascenso pero no el de la tercera persona. ##### Eva Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Rodrigo 8 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Excelente hotel en el centro de tulum, la alberca limpia y agradable, habitacion muy espaciosa y muy buena ubicacion. ##### Rodrigo Stayed 1 night in Aug 2024 ## Expedia's Latest Trends ### Hotels > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [La Valise Tulum, Member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Riu Tequila - 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