Title: Era Hotel & SPA Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Era Hotel & SPA Tulum Travelers find tranquility near Tulum National Park at this peaceful retreat, where tropical vibes surround the outdoor pool and spa relaxation awaits. ## Photo gallery for Era Hotel & SPA Tulum ![Exterior - Era Hotel & SPA Tulum (Tulum)](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/df51c1ff.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, minibar, in-room safe, desk - Era Hotel & SPA Tulum (Tulum)](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/e11bc480.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Era Hotel & SPA Tulum (Tulum)](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/bca489f6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bicycling - Era Hotel & SPA Tulum (Tulum)](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/0e3a6390.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio Suite | Private kitchen - Era Hotel & SPA Tulum (Tulum)](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/7b5f27fc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Era Hotel & SPA Tulum invites guests to unwind in lush gardens and a serene spa. Enjoy a hot stone massage, relax by the outdoor pool with sun loungers, and use amenities like WiFi and luggage storage. Bike rentals available for exploring Las Palmas Beach. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Parking included - Free Wi-Fi - Laundry room - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec 26 - Dec 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=36173067&PinnedHotelID=36173067&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=36173067&PinnedHotelID=36173067&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 27 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=36173067&PinnedHotelID=36173067&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=36173067&PinnedHotelID=36173067&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=36173067&PinnedHotelID=36173067&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=36173067&PinnedHotelID=36173067&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=36173067&PinnedHotelID=36173067&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=36173067&PinnedHotelID=36173067&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 4 of 4 rooms ### View all photos for Standard Double Room, 1 King Bed, Pool View ![Standard Double Room, 1 King Bed, Pool View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/f5a7d7b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 King Bed, Pool View 10.0 Exceptional 1 review ### Highlights Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead Hairdryer Minibar In-room safe - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Double Room, 1 King Bed, Pool View ![Superior Double Room, 1 King Bed, Pool View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/85fc504b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 King Bed, Pool View 10.0 Exceptional 1 review ### Highlights Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead Hairdryer Minibar In-room safe - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room, 1 King Bed, Pool View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/dd157c2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed, Pool View ### Highlights Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead Hairdryer Minibar In-room safe - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Double Room, 1 King Bed, Pool View ![View from room](https://images.trvl-media.com/lodging/37000000/36180000/36173100/36173067/8eeec9aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Double Room, 1 King Bed, Pool View ### Highlights Free cots/infant beds Premium bedding Blackout curtains Private bathroom Rainfall showerhead Hairdryer Minibar In-room safe - 269 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20238%2C-87.47705&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1KNo7nW0RHFSkyxpRQjcZ0XzovY=) Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO, 77760 #### What's nearby - Holistika Art Walk \- 10 min walk \- 0.5 miles - Hospital de Tulum \- 19 min walk \- 1.0 mile - Dos Aguas Park \- 7 min drive \- 1.4 miles - Playa Paraiso \- 14 min drive \- 4.6 miles - Tulum Mayan Ruins \- 15 min drive \- 4.6 miles #### Getting around - Tulum Intl. Airport (TQO) - 42 min drive #### Restaurants - ‪Delicia - ‬9 min walk - ‪El Agavero - ‬9 min walk - ‪La Taqueria Pinches Tacos Shop - ‬1 min walk - ‪La Consentida - ‬8 min walk - ‪mera - ‬7 min walk ## About this property ### Era Hotel & SPA Tulum Upscale hotel near Gran Cenote Located close to Las Palmas Public Beach and Playa Paraiso, Era Hotel & SPA Tulum provides a terrace, a garden and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a sauna. Other perks include: - An outdoor pool, along with sunloungers - Free self-parking - Bike hire, a water dispenser and a front desk safe - Smoke-free property, concierge services and tour/ticket information Room features All guest rooms at Era Hotel & SPA Tulum offer comforts, such as premium bedding, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and hairdryers - Daily housekeeping and desks ## Similar properties ![In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/62000000/61010000/61002600/61002520/fbe1763d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Watal Tulum Hotel Zama - Pool - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 50 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=61002520&PinnedHotelID=61002520&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/114000000/113160000/113158400/113158322/c1d014e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Great Located Studio PH with Private Pool by Waves Management La Veleta - Pool - Kitchen - Pet-friendly - Air-conditioning £149 includes taxes & fees 19 Jan - 20 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=113158322&PinnedHotelID=113158322&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/95000000/94660000/94653300/94653240/w5987h3993x8y0-726e7124.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Full Equipped Standar Apartments Tulum City Center - Free Wi-Fi - Air-conditioning - Microwave - Kitchen [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=94653240&PinnedHotelID=94653240&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/100000000/99420000/99413900/99413847/w1024h674x0y5-d8bb8ecc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### King Studio+Terrace 3 min walk to DT WashDry Tulum City Center £124 includes taxes & fees 1 Jan - 2 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=99413847&PinnedHotelID=99413847&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9600000/9590400/9590355/eb552776.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gaia Hotel Tulum Tulum City Center - Pool - Parking included - Free Wi-Fi - Air-conditioning 7.0 Good 47 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=9590355&PinnedHotelID=9590355&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach massages, fishing](https://images.trvl-media.com/lodging/33000000/32140000/32138900/32138839/c52d9163.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fisherman Lodge Punta Allen - Pool - Parking included - Free Wi-Fi - Restaurant [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=32138839&PinnedHotelID=32138839&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/114000000/113460000/113450900/113450850/2b094055.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Exclusive Apt. W/private Pool + Surround Speakers Zama - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=113450850&PinnedHotelID=113450850&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/92000000/91360000/91352700/91352660/6526dc24.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Encanto Riviera Downtown Playa del Carmen - Pool - Spa - Parking included - Free Wi-Fi 7.0 Good 14 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=91352660&PinnedHotelID=91352660&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/78000000/77820000/77816500/77816420/addfe10c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serene, ground-floor getaway with private & shared pool, washer/dryer, & patio La Veleta - Pool - Kitchen - Washing machine - Dryer 9.0 Wonderful 2 reviews £190 includes taxes & fees 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=77816420&PinnedHotelID=77816420&HadPinnedHotel=true®ionId=-1&adults=2) ![Business centre](https://images.trvl-media.com/lodging/113000000/112440000/112438600/112438589/496f77c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxury Jungle Condos by Casago La Veleta - Pool - Kitchen - Washing machine - Free Wi-Fi £122 includes taxes & fees 27 Dec - 28 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=112438589&PinnedHotelID=112438589&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking ### Things to do - Bicycle rentals - Full-service spa - Outdoor pool - Sauna ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Full-service spa - Couples treatment rooms - Deep-tissue massages - Hot stone massages - In-room massages - Prenatal massages - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Stair-free path to entrance ### More - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Food and drink - Minibar ### More - Desk - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:30 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms ### Property is also known as Era Hotel Tulum Era Tulum Hotel Era Hotel & SPA Tulum Tulum Tulum Era Hotel & SPA Tulum Hotel Hotel Era Hotel & SPA Tulum Era Hotel & SPA Tulum Tulum Era Hotel Era Era Hotel & SPA Tulum Hotel Era Hotel & SPA Tulum Tulum Era Hotel & SPA Tulum Hotel Tulum ## Frequently asked questions ### Does Era Hotel & SPA Tulum have a pool? ### Is Era Hotel & SPA Tulum pet-friendly? ### How much is parking at Era Hotel & SPA Tulum? ### What time is check-in at Era Hotel & SPA Tulum? ### What time is check-out at Era Hotel & SPA Tulum? ### Where is Era Hotel & SPA Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Era Hotel & SPA Tulum Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 5.0 Location ### 9.6 Staff & service ### 9.4 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 64 8 - Good 15 6 - Okay 6 4 - Poor 2 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Liliana Aguilar 7 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a great location near several shops and restaurants. The room was super nice, with an open hot tub. ##### Liliana Aguilar Stayed 1 night in Mar 2025 ### 8/10 Good #### patrik 12 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her. ##### patrik Stayed 1 night in Jan 2025 ### 6/10 Okay #### Steven 20 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants. ##### Steven Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Claudia 7 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly. ##### Claudia Stayed 1 night in Apr 2024 ### 8/10 Good #### Luis Eduardo 10 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities It'a good choice if you aren't to picky ##### Luis Eduardo Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Patricia 1 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby. ##### Patricia Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Yan-Yan 12 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping. ##### Yan-Yan Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Donald 10 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again! ##### Donald Stayed 8 nights in Feb 2023 ### 10/10 Excellent #### Tasha L 28 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!! ##### Tasha L Stayed 4 nights in Sep 2023 ### 8/10 Good #### Kerry 18 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great ##### Kerry Stayed 6 nights in Nov 2022 ### 8/10 Good #### David 11 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option. ##### David Stayed 7 nights in Feb 2023 ### 8/10 Good #### Fanny 13 Dec 2022 Liked: Cleanliness, staff & service, room comfort The hotel is in quite near to the highway and it's situated a bit outside of the sentrum. It's a nice, little, hotel with a beautiful surroundings of green palms and trees with a small pool in between. We had good breakfast in a small caffe just beside the hotel. We stay only one night (supposed to stay 2). The reason we checked out earlier is that we couldn't stand the smell of the mould in the rooms. The rooms was clean, spacious and well decorated, but the smell was extremely strong. In my room (we had 2) the water from the shower Strats running when I opened the water at the sink. We also left earlier be cause we wanted to come closer to the beach as soon as possible. (the hotel is approximately 9-11 km away from the beach. Anyway, it is not so much to do in the sentrum unless you are willing to go several km looking at the shops. ##### Fanny Stayed 2 nights in Nov 2022 ### 6/10 Okay #### Santa 2 Apr 2023 Liked: Staff & service Disliked: Amenities Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team ##### Santa Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### Shawna 20 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. \*PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us ##### Shawna ### 10/10 Excellent #### Olga 12 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó ##### Olga Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Nicole 22 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es war sehr schön. Personal sehr freundlich. ##### Nicole ### 10/10 Excellent #### Manuel 21 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito lugar. Excelente amenidades y un personal muy amable. ##### Manuel Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Evalerie 25 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amabilidad ##### Evalerie Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### Hernando 7 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Gente amable y servicio excelente ##### Hernando Stayed 1 night in Jun 2023 ### 6/10 Okay #### Verified traveller 29 May 2023 Liked: Staff & service Disliked: Cleanliness, room comfort #### cómodo, bonito pero con mejoras por hacer La estancia y recepción, así como la atención fue sensacional, sin embargo hay varias mejoras que deberían hacer para mejorar el confort, desafortunadamente en la esquina de la misma cuadra, estan en obra y se percibe el ruido de la construcción. En las instalaciones del hotel en las habitaciones hay una lámparas con unas cubiertas de tejido que están sucias de meses, la regadera no tiene puerta lo que hace que el agua se salpique por todos lados, el ventilador no está perfectamente fijado al techo lo que hace que genere un ruido molesto para dormir, parece que falta en general cuidado con detalles para el mantenimiento de las habitaciones ##### Verified traveller Stayed 2 nights in May 2023 ### 10/10 Excellent #### patrick 12 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cet hôtel est un véritable havre de paix. Beaucoup de bienveillance de la part d’Anola la responsable de l’hôtel et de son équipe. Nous recommandons virement cet établissement Patrick et Nathalie ##### patrick Stayed 6 nights in Mar 2023 ### 10/10 Excellent #### Alexia 13 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel con habitación confortable, diseño muy funcional y ducha excelente, hemos descansado y disfrutado de nuestra estancia, pues está en un barrio tranquilo , a 30 min a pie del pueblo y a 10-15 min de las playas en coche. Alrededor hay varios restaurantes y bares, es un barrio en construcción con muchos negocios de reciente apertura ##### Alexia Stayed 3 nights in Dec 2022 ### 10/10 Excellent #### Stephani 7 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!! ##### Stephani Stayed 5 nights in Apr 2022 ### 10/10 Excellent #### Syed 23 May 2022 Liked: Staff & service, amenities, property conditions & facilities Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless. ##### Syed Stayed 2 nights in May 2022 ### 10/10 Excellent #### Mary Joselyne 20 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera. ##### Mary Joselyne Stayed 6 nights in May 2022 ## Expedia's Latest Trends ### Hotels > [Orchid House Tulum Jungle](https://www.expedia.co.uk/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.co.uk/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Casa Malca](https://www.expedia.co.uk/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Ahau Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Aloft Tulum](https://www.expedia.co.uk/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [La Valise Tulum, Member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Mi Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mi-Tulum.h33372347.Hotel-Information) > > [Coco Unlimited](https://www.expedia.co.uk/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > > [Hotel Panamera](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Hotel Bardo](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) ---