Gramercy Tulum

Photo gallery for Gramercy Tulum

Primary image
On the beach, white sand
On the beach, white sand
On the beach, white sand
Terrace/patio

Overview of Gramercy Tulum

VIP Access

Gramercy Tulum

3.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Carretera Tulum Boca Paila Km. 9.8, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture10 min drive
  • Popular LocationPlaya Akun11 min drive
  • AirportTulum, Quintana Roo (TUY)36 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Tulum

Located in Tulum, Gramercy Tulum is on the beach. Cenote Calavera and Cenote Crystal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tulum Beach and Sian Ka'an Biosphere Reserve.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 10 min drive
  • Playa Akun - 11 min drive
  • SFER IK - 20 min drive
  • Las Palmas Public Beach - 25 min drive

Restaurants

  • Hechizo - 4 min walk
  • Safari - 3 min drive
  • La Malinche - 3 min drive
  • Fresco's Tulum - 4 min drive
  • Juanita Diavola - 4 min drive

About this property

Gramercy Tulum

3.5-star hotel
Located close to Tulum Beach, Gramercy Tulum provides a round-trip airport shuttle, a coffee shop/cafe and a garden. With a white sand beach, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a sports massage, aromatherapy or reflexology. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
You'll also find perks such as:
  • Cooked-to-order breakfast (surcharge), bike hire and a free beach club on site
  • Massage treatment rooms, tour/ticket information and luggage storage
  • Concierge services, multilingual staff and a 24-hour front desk
  • Guest reviews say great things the breakfast, beach locale and helpful staff
Room features
All guest rooms at Gramercy Tulum have perks, such as premium bedding and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Balconies or patios, ceiling fans and daily housekeeping

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 120-500 for adults and MXN 120-500 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Bike rentals
  • Ecotours
  • Free beach club
  • Scooter/moped hire
  • Spa services

Conveniences

  • ATM/banking services
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Beachfront location
  • Garden
  • Picnic area

Spa

  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Champagne service
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1000, per pet, per stay, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 35.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Breakfast fee: between MXN 120 and MXN 500 for adults, and MXN 120 and MXN 500 for children (approximately)
  • Airport shuttle fee: MXN 3000 per room (one-way)
  • Airport shuttle fee per child: MXN 0 (one-way), (up to 12 years old)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Los Amigos Beach Hotel Tulum
Los Amigos Beach Hotel
Los Amigos Beach Tulum
Los Amigos Beach
Gramercy Tulum Hotel
Gramercy Tulum Tulum
Gramercy Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 210 out of 305 reviews
5 - Excellent 69%
Rating 4 - Good. 49 out of 305 reviews
4 - Good 16%
Rating 3 - Okay. 15 out of 305 reviews
3 - Okay 5%
Rating 2 - Poor. 15 out of 305 reviews
2 - Poor 5%
Rating 1 - Terrible. 16 out of 305 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just stayed at Gramercy for 3 nights and we had a fantastic time. Johnny and Diego were very nice and extremely helpful. The entire staff was always nice and pleasant. Just keep in mind for those that want to be close to all the action, this hotel is basically the last hotel on the strip. Everything is pretty far walking distance. But not a big deal, there’s plenty of taxis. Besides that great place. 5 stars
Stayed 3 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice but the prices are far too high, especially for being low season, drinks at the beach were $18!!
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and service. Lovely quiet stay as planned
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property at the end of Tulum beach is ideal for intimate vacations but still only minutes from all the parties. The staff is awesome and the beach is perfect!
Stayed 4 nights in Jun 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You will get robbed at This hotel!! Although the staff were really great and place looks amazing I got robbed from my own room at night when I was out Not only that I got two fraudulant charges on my credit card a week after I left (they store your credit card details on paper when you checkin easy for anyone to go and use it) If you don’t believe me check other reviews mentioning the same When I mentioned that I was robbed no one even cared to investigate and try to help
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alittle further from the action but still a good stay. You will be able to sleep without music pounding in your ears nearby
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just far enough away from the party that you have no noise whatsoever, but close enough to yoga and spas (Yaan is just a 7 min walk away), ice cream and coffee, and right on the beach. The treehouse restaurant KinToh is 20 minutes away, and most of the adventure tours depart from Tulum central, about 30 minutes away. So you skip all the crowds and noise, and everything you would want to venture out to is still very close. It’s a slice of paradise on the beach with a perfectly manicured jungle garden of pathways and hammocks. There’s a very fancy restaurant right next door, just walk down to the beach and turn left. The staff is amazing, everyone was so helpful and kind to us. The restaurant service was wonderful and Carlos and others at reception answered all our questions and brought us whatever we needed. The products in the bathroom are not the usual cheep ones and are large sized so you really can skip on packing shampoo, conditioner, shower gel, and lotion (I have sensitive skin and picky tastes and I liked all the products). I don’t know how but we never saw a bug in the room, Ricardo kept everything very clean. The only thing I’ll say is the airport taxis have so many scams so be sure to book ahead of time and come with the Mexican phone number of your transfer/shuttle company in hand if you don’t book through the hotel. One way costs $100 USD via Canada transfers, but will cost you $212 via airport taxi. That’s exact numbers as of May 2022.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve enjoyed every second of my stay at this lovely property. Rooms are very clean and comfortable. Five star service!!
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to go. The hotel is so amazing. So peaceful … the view, the staff, the room, the food is so perfect. I loved this place and I hope to come back really soon. 😍
Stayed 3 nights in May 2022